Name: Adaptive
Address: #258-4664 Lougheed Hwy., Burnaby, Canada, BC, V5C 3Y2, CA
Telephone: 6043573456
Price range: $150 - $199
Rating: 4.7

In this ever-changing IT landscape, be adaptive.

Adaptive is a Metro Vancouver managed IT provider specializing in nonprofits, social service agencies, healthcare organizations, and mission-driven businesses. Founded in 2006 and based in Burnaby, BC, we manage IT infrastructure for over 100 organizations and nearly 3,500 systems across the region.

Min project size
$5,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Locations
Burnaby, Canada
Year founded
Founded 2006
Languages

No have been added yet...

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.7 /5

What Clients Have Said

Adaptive offers competitive pricing, fitting clients' budgets while delivering valuable IT support and infrastructure management. Clients report high satisfaction with their responsiveness and project management, emphasizing the cost-effectiveness of their services, though specific project costs were not disclosed.

This summary is based on verified Clutch reviews.

Most Common Project Size

Confidential based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Adaptive Review Insights

Overall Review Rating

4.7

Quality 4.5
Schedule 4.5
Cost 4.7
Willing to Refer 4.7

Top Mentions

Review Highlights

Effective IT Support and Infrastructure Management

Adaptive has been praised for effectively managing IT infrastructure, offering support services, and enhancing cybersecurity. Clients noted improved system security and operational efficiencies, making them a reliable partner for IT needs.
Seamless Hardware and Network Upgrades

Adaptive has successfully managed hardware replacements and network upgrades with minimal downtime. This capability has improved system performance and satisfaction among client staff.
Friendly and Educated Team

The team at Adaptive is described as friendly and knowledgeable, contributing to positive client experiences. Their expertise and demeanor are key factors in client satisfaction.
Consistent On-Time Delivery

Clients consistently mentioned that Adaptive delivers projects on time. This reliability in meeting deadlines is a key strength that clients appreciate, contributing to successful ongoing engagements.
Excellent Responsiveness and Communication

Adaptive is recognized for excellent responsiveness and effective communication through various channels. Clients value the team's availability and proactive communication, which helps maintain strong relationships.

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Adaptive Reviews

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IT Managed Services
Confidential
Feb. 2023 - Ongoing

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Adaptive delivers on time."

May 27, 2026

CEO, Menno Place

Sujata Connors

Non-profit
Abbotsford, British Columbia
501-1,000 Employees
Online Review
Verified

Adaptive manages the IT infrastructure of a senior living community. They focus on advising the client on purchases, SaaS leases, cybersecurity, and IT strategy.

Adaptive has helped the client get the right equipment for the right budget, supporting increased operational efficiencies. The team communicates well via email and messaging apps; in fact, they meet quarterly with Adaptive's CEO to ensure everyone is in sync. They also adhere to deadlines.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Menno Place, a senior living community in British Columbia. We offer residential care, assisted living, home support, and independent living for 700 residents, focusing on compassionate, holistic care in a Christian environment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Adaptive?

We needed support for our IT infrastructure management, strategy planning, and cybersecurity.

SOLUTION

What was the scope of their involvement?

Adaptive manages our IT infrastructure and advises us on purchases, SaaS leases, cybersecurity, and IT strategy. The team has delivered a strategy plan, reports on equipment use, and software system implementations, including Microsoft 365, Microsoft Copilot, and Microsoft Teams.

What is the team composition?

I'm unsure how many teammates from Adaptive are assigned to our project.

How did you come to work with Adaptive?

They were already contracted when I started working at Menno Place. We chose them because of their high ratings.

What is the status of this engagement?

We started working with them in February 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Adaptive's project plan illustrates KPIs. For example, their capital budget plan has allowed us to get the right equipment for the right budget, supporting increased operational efficiencies.

How did Adaptive perform from a project management standpoint?

We communicate via email and messaging apps. Adaptive delivers on time.

What did you find most impressive about them?

I meet quarterly with Stefan (CEO) personally.

Are there any areas they could improve?

I can't think of anything for now.

RATINGS

5.0

IT Managed Services
Confidential
Apr. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Adaptive’s responsiveness is impressive; they’re always available."

Jun 1, 2026

Executive Director, Rosewood Manor

Anonymous

Non-profit
Richmond, British Columbia
51-200 Employees
Online Review
Verified

Adaptive provides managed IT support for a senior care facility. The team is responsible for upgrading the client's computers, managing their Wi-Fi, and handling troubleshooting and software updates.

Adaptive's work has helped the client reduce downtime and avoid security breaches. The team has also provided faster internet access and monthly online education. Moreover, the client has a more secure system and stores information on the cloud. Adaptive's responsiveness is impressive.

BACKGROUND

Introduce your business and what you do there.

We are a 154-bed care facility in Richmond, British Columbia, providing residential and long-term care services for seniors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Adaptive?

IT support for our organization from a reputable company.

SOLUTION

What was the scope of their involvement?

Adaptive has upgraded our computers, provides ongoing support during and after hours, and manages our Wi-Fi. Regarding ongoing support, the team handles troubleshooting and software updates.

What is the team composition?

We’ve worked with 1-3 teammates from Adaptive.

How did you come to work with Adaptive?

Someone referred Adaptive to me. We chose them over other options because their pricing fit our budget and they had very positive reviews of being responsive during and outside of business hours.

What is the status of this engagement?

We started working together in 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Adaptive, we’ve had no issues with our Wi-Fi, have a more secure system, and have information stored on the Cloud. The team has also reduced our downtime, provided faster internet access, and avoided security breaches. Moreover, Adaptive provides ongoing monthly online training on how to avoid cyber security breaches.

How did Adaptive perform from a project management standpoint?

Adaptive’s project management is good; they deliver on time. We communicate via in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

Adaptive’s responsiveness is impressive; they’re always available.

Are there any areas they could improve?

n/a

RATINGS

5.0

IT Managed Services
Confidential
July 2025

4.0

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.0

"Adaptive's quick response time, friendly service, and educated staff are impressive."

Apr 27, 2026

Director of Admin, New Vista Society

Stephanie Volpiana

Non-profit
Burnaby, British Columbia
201-500 Employees
Online Review
Verified

Adaptive provided managed IT services for a nonprofit organization. The team supported the service desk system, managed staff inquiries, and replaced computer hardware and WiFi access points.

Adaptive ensured a seamless transition from replacing the old computer hardware with new equipment, resulting in low downtime and faster computers. The team also made the client's staff happy. Moreover, Adaptive delivered on time, responded quickly, and provided friendly service.

BACKGROUND

Introduce your business and what you do there.

I’m the director of administration at New Vista Society, a non-profit organization. We provide care home, housing, and adult day care services, partnering with families and organizations to create a compassionate, evidence-based environment for residents and clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Adaptive?

We needed IT support.

SOLUTION

What was the scope of their involvement?

Adaptive manages staff inquiries and provides service desk system support. The team has also replaced our computer hardware and is in the process of replacing our WiFi access points.

What is the team composition?

We work with 2–5 teammates from Adaptive.

How did you come to work with Adaptive?

Adaptive was already working with New Vista when I started.

What is the status of this engagement?

We started working together in January 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Adaptive has ensured a seamless transition from replacing the old computer hardware with new equipment, resulting in low downtime and faster computers. The team has also made our staff happy.

How did Adaptive perform from a project management standpoint?

Adaptive delivers on time. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Adaptive’s quick response time, friendly service, and educated staff are impressive.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

RATINGS

4.0

Showing 1-3 of 3 Reviews

Our Story

Adaptive was founded in 2006 on a straightforward idea: the nonprofits, healthcare providers, and community organizations that hold Metro Vancouver together shouldn't have to fight with their IT. Nearly two decades later, we're still here... same city, same mission, 100+ clients, 3,500+ systems managed, and a real human answering every call.

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Verified Client Reviews: 3

Overall Review Rating: 4.7

Source: Clutch

Last Updated: June 1, 2026

Business Entity

Business Entity Name	Adaptive Technical Inc.
Source	Canada's Business Registries
Jurisdiction of Formation	Canada
Date of Formation	July 7, 2006
Status	Active
Last Updated	May 13, 2026
ID	Registry ID: BC0762897 Business Number (BN): 849197520

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	May 13, 2026

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Locations (1)

#258-4664 Lougheed Hwy. Burnaby, Canada V5C 3Y2

21 - 30

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Menno Place

(1)

Sujata Connors

Rosewood Manor - BC

(1)

Rosewood Manor Richmond Intermediate Care Society

Adaptive

In this ever-changing IT landscape, be adaptive.

7 Languages that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Adaptive Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective IT Support and Infrastructure Management

Seamless Hardware and Network Upgrades

Friendly and Educated Team

Consistent On-Time Delivery

Excellent Responsiveness and Communication

Reviews mentioning:

Adaptive Reviews

IT Managed Services for Senior Living Community

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Senior Care Facility

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Managed Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

About the Team

Our Story

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

Connect with Adaptive on Social

Connections

Menno Place

Rosewood Manor - BC