Adanto Software

BACKGROUND

Please describe your company and position.

 I am the President and COO of a consumer products & services company 

Describe what your company does in a single sentence.

Home services setup for new homeowners and apartment tenants across the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adanto Software to accomplish?

• Build "2.0" of our entire tech platform which is a CRM that guides the home setup process through exclusive APIs, automated customer journeys, sales pipeline management, and reporting.
• Support several ancillary development projects to advance our competency in service customers with excellence, with maximum efficiency.

SOLUTION

How did you find Adanto Software?

Referral

Why did you select Adanto Software over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Adanto Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

End to end design, build, and production support for in-house CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completion of MVP
• Rollout to internal teams and licensee clients
• Support/Break Fix
• System enhancements (ongoing)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Solid project management, project was slightly delayed mostly due to initial scope understanding and scope creep.  Overall - great delivery on reasonable timeframes.

What was your primary form of communication with Adanto Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very innovative thinkers who are solution oriented.  Not simply order-takers, you can give them a concept, and they will take it to the next level.

Are there any areas for improvement or something Adanto Software could have done differently?

Something we've discussed together is that our executive level communication and alignment could have been better, which we have now improved.