Accesto

BACKGROUND

Please describe your company and position.

I am the CEO of FMS Schools Movement Limited

Describe what your company does in a single sentence.

FMS Schools Movement Limited delivers a Functional Movement Screening Programme to schools in the UK and Internationally.

Schools screen pupils for movement competency. Our platform turns those screening results into individual corrective programmes- exercise videos, written instructions, lessons plans and progress reports for teachers, pupils and parents. We have more recently added physical performance testing and progression reporting.

The platform is the business. Screening, group and pupil management, reporting and the pupil-facing portal all sit in one system. We are a small team with no in-house developers, so our development partner is effectively our technical department.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accesto to accomplish?

• Take full ownership of our platform and hosting from our previous agency.
• Remove the limitations in the screening programme that were holding schools back.
• Build a pupil-facing portal so pupils can access their own programme directly.
• Build a performance data module so schools can record physical test results and report progression
• keep the platform running reliably without us having to hire an in-house technical team.

SOLUTION

How did you find Accesto?

Online Search

Why did you select Accesto over others?

• Great culture fit
• Good value for cost

How many teammates from Accesto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Handover and Takeover (2023): Accesto took the platform over from the previous agency. That meant moving the code, hosting, DNS, email and certificates into accounts we own, rebuilding the local development, build and deploy process, putting error montoring into place, and then taking over maintenance entirely. The production switchover was done without disruption to schools.

Platform improvements:

• Partial screening - previously the system would only accept a complete screening, which was the practical limitation for schools. Now partial results can be entered and retained.
• Custom movement pattern lesson plans, so staff can build their own plans rather than only using the defaults.
• Per-school controls and feature flags so mudules can be switched on and off for individual schools.
• A long list of fixes to imports, reports and admin tools

Pupil Portal: 

A separate portal for pupils, with individual sign-in links and QR codes, the videos and written instructions assigned to them, and installable on a phone as a PWA.

Performance Data Tool:

A new module for physical testing - tests, test sets and test sessions, group and pupil results, statistics, progression reports with charts, PDF export and batch emailing for reports, and single sign-on with the main platform. This is currently in use with pilot schools.

Ongoing:

Maintenance, releases, infrastructure and certificate work, monitoring, and advice on tooling and running costs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The full handover from the previous agency was completed in roughly six weeks, and the production switchover caused no downtime and no disruption to any school.
• We became independent of the previous agency. Code, hosting and all third-party accounts are now in our name.
• Error monitoring was put in place, which we did not have before. Faults are now usually found and fixed by Accesto before a school reports them.
• The platform has run continuously since 2023 across several dozen schools. Urgent issues are acknowledged the same day and small ones are often fixed within the hour.
• Partial screening removed thebiggest practical limitation in our correction programme.
• Two significant additions were built and delivered - the pupil facing portal, which is live, and the Performance Data Tool, which is in use with pilot schools.
• We have never needed to hire an in-house developer.
• We have since engaged Accesto for a second business of mine.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Every month we get a work summary with hours against tasks, and the invoice matches it. We always know what we paid for.
• Estimates come before the work starts, andthey tell us when something will cost more than first thought.
• Urgent issues get a same-day response. Non-urgent things get queued and communicated.
• Accesto will push back and advise against a course of action. When I asked about building a native mobile app they argued against, explained why, and built a PWA instead - saving us a considerable part of our budget.
• Deadlines are generally met. They are small team, so when a key person is away things do slow down - but we are always told in advance.

What was your primary form of communication with Accesto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• They took over somebody else's codebase and infrastructure and made it their own without fuss or complicating matters - we were very impressed.
• I deal with their CTO directly. I get a straight technical answer, not an account manager relaying one.
• They behave like technical partners in our projects - not just suppliers of hours of work. They have raised security, reliability and running-cost issues we had not asked them - alerting us to issues we had not considered.
• Three years in, they are still our development team, and I did not think twice about involving them in a new company development project coming forward.

Are there any areas for improvement or something Accesto could have done differently?

They are a small team and our contact runs through one senior person. That gives us continuity and consistent judgement, but it also means holidays and absences can cause small delays at times. We are always told well in advance and have a second point of contact in case of emergency.

BACKGROUND

Please describe your company and position.

I am the CRM Ecosystem Manager of Centrum Rozwoju Szkół Wyższych Merito Sp. z o.o.

Describe what your company does in a single sentence.

We are the founders of and support the development of non-public universities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accesto to accomplish?

• Online enrollment application for Merito Group

SOLUTION

How did you find Accesto?

Online Search

Why did you select Accesto over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Accesto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accesto has provided an Online Enrollment application for candidates. Online Enrollment for College is a system that allows candidates to register and enroll in specific study programs at Merito Group. As part of Online Enrollment, candidates must complete an online application form, provide necessary documents such as high school diplomas or letters of recommendation, and pay any registration fees electronically. 
The Online Enrollment System for the Merito Group includes:
- Personalized enrollment (prices, promotions, communication, documents)
- A system to help the candidate complete the data (prompts, auto-complete, CRM data in the form)
- Two ways to create an account: before enrollment or during enrollment
- Candidate account with current and historical enrollments
- Full online path: document upload, photos, regulations, recruitment status
- Online contracting
- Online enrollment payments

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To increase the number of customers who will create accounts (registration) and perform recruitment electronically during recruitment. The business goal was to automate the recruitment process, that is, to move the entire process to electronic form. All documents are signed with an e-signature and communication with candidates will also be through the application panel

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management using Scrum methodology, products delivered according to the approved work schedule. They pointed out the best solutions that could be applied to the application, they came up with ideas and initiatives.

What was your primary form of communication with Accesto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

People, knowledge, accessibility, professionalism and commitment.

Are there any areas for improvement or something Accesto could have done differently?

We have not diagnosed such areas.

BACKGROUND

Please describe your company and position.

I am the Product Director

Describe what your company does in a single sentence.

e-commerce retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accesto to accomplish?

• Build Warehouse Management System
• New system for product reviews

SOLUTION

How did you find Accesto?

Referral

Why did you select Accesto over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Accesto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project 1: Warehouse Management System 

• Key features: 
  • mobile application based on Progressive Web Application (PWA) architecture 
  • dedicated to warehouse operators, integrated with mobile barcode scanners. 
• Features: 
  • orders picking (including guiding the operator through warehouse via an optimal path, verifying order completeness)
  • delivery reception (verify against delivery ordered, log differences, damaged goods etc.)
  • stock taking
  • web app - management panel for warehouse managers (monitoring and assigning work, productivity analytics) 
  • integration with other company systems 

Project 2: Product Reviews System allowing our e-commerce customers to leave reviews for purchased products. 

• Key features: 
  • integration with PrestaShop 
  • customers can leave reviews directly in our e-shop
  • auto-moderation of reviews (intelligent logic preventing spam) 
  • administrative panel for manual moderation 
  • full support for Google Structured Data 
  • integration with Google Merchant Center (reviews feed)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery completed timely and within the cost - absolutely unique in this industry. Suggestions from Accesto improved the product - we have received more value than ordered Accesto suggested optimisations that allowed us to save on hosting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Used ClickUp for communication and progress tracking - progress of work was fully transparent to us - we received notifications of any questions / need to clarify requirements. Met bi-weekly to discuss progress, see the demo, provide feedback.

What was your primary form of communication with Accesto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their technical expertise and the quality of the code they delivered. No over-charge or attempts to improve profitability on the deal with us by cutting corners. We have received more than we ordered. I really felt that it was a partnership and Accesto wants to deliver a solution to our problem, not just piece of code that checks the boxes on the requirements list

Are there any areas for improvement or something Accesto could have done differently?

I fully recommend this company

BACKGROUND

Please describe your company and your position there.

I am one of the co-founders and the CEO of Notebookrank.com. We founded it 4 years ago as a website that advises on laptop purchases. It is like the “IT guy”, a friend of yours, that you would ask for help to find a good laptop for you.

But instead of a geeky mind, it is powered by AI algorithms that review benchmarks and offers to understand the market and suggest the best gear for you.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accesto, and what were your goals?

We got a great traction on a Polish market and wanted to go global. That required a bunch of services like IT consulting, web development (PHP & Javascript), architecture redesign, infrastructure migration and code refactoring. Was great to get it all from one provider.

SOLUTION

How did you select Accesto and what were the deciding factors?

We knew that we had a great product and that competition in other countries is quite poor. We wanted to scale, starting from english speaking countries.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goal was to make Notebookrank ready for scaling from relatively small Poland to countries like the USA or India. This required handling significantly more users.

Accesto designed and implemented new software architecture for us and provided a couple of additional optimizations. They also improved user experience and conversion rate so we could be more competitive on new markets.

Core technology was PHP & Angular.

How many people from the vendor's team worked with you, and what were their positions?

Hard to say exactly, I think that at least 5 developers were involved in the process. Their project manager did a great job to introduce new team members to tasks that required that. We had a single point of contact for most of the time and contacted other team members only to discuss some details.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes, we try to measure as much as possible. As a result of cooperation we were able to reduce our load times by 83%. Also, their work on user interface and performance helped us to improve conversion rate by 65%.

Describe their project management style, including communication tools and timelines.

They provided us with a single point of contact, a dedicated Product Owner. That was really convenient and worked really well.

What did you find most impressive or unique about this company?

We were looking for a technical partner who will make our product more mature, prepared for a global scale. They have a long history of building startup projects and know what works in the long run.

Their technical expertise and experience in working with existing software are impressive. They helped us to take our product development to the next level.

Are there any areas for improvement or something they could have done differently?

They could have planned the timelines in a more realistic way - especially at the beginning. But in the end they managed to catch up and delivered even before the deadline.

BACKGROUND

Please describe your company and your position there.

I'm the COO and Co-founder. Plenti - rent tech on-demand is a platform that offers access to the latest consumer electronics on demand - without paying the full price for the product. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accesto, and what were your goals?

Not having sufficient technical background, we sought for a company that will act as our CTO, suggest and implement the best solutions. We've been looking for a partner who will be able to deliver an early MVP of our platform, but also taking future development and maintenance into account.

We knew we will need to scale fast in the nearest future, so maintainability and extendability was our core focus. A partner that will use modern tools and techniques and also allow us to launch quickly, collect feedback and reiterate within days.

SOLUTION

How did you select Accesto and what were the deciding factors?

We have been working with Accesto before and we knew they can deliver what we need.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our goal was to quickly launch an early version that we will be able to test with our test group. The work was split by Accesto into short sprints. Each sprint delivered an improvement that we were able to test and adjust our platform. The technologies used were focused on quick deliverables (hybrid mobile apps), and easy maintenance in the future.

How many people from the vendor's team worked with you, and what were their positions?

The team was adjusted based on current needs, but in most cases this was a backend developer and a front-end/mobile app developer. A manager was also involved and assisted us in the product owner role.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to launch our app on time. The customer base is still growing, and we got founded by a VC. There were no major bugs despite the complexity of our payment process, and we were able to continue the development with our newly hired development team. We currently work with Accesto again on extending the functionality.

Describe their project management style, including communication tools and timelines.

We had constant contact with the manager at Accesto by e-mail and video calls. We also had recurring demo sessions and access to task progress reports.

What did you find most impressive or unique about this company?

Accesto really did great work with understanding our product. They suggested changes and improvements. They also had great ideas how to validate some ideas without writing too much code. After we decided to hire our own team they helped us a lot with knowledge transfer and assisted our developers in their first days.

Are there any areas for improvement or something they could have done differently?

In my opinion, the mobile app framework was not the best choice, but it was quite popular at the time the app was written.

BACKGROUND

Please describe your company and your position there.

Placker BV creates placker.com. I'm the Founder and CEO of Placker.

Placker.com is the work management platform that makes complex work simple and gives focus to get work done. It is best suited for teams that work on multiple projects, need to collaborate across many teams, have complex work breakdown structure and need an uniform way of working. Placker is flexible to adapt to the users workflow.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accesto?

We created the first version of the platform in house and needed to scale up our team with the right knowledge in the scaling phase of our business, to more easily extend the platform with new features, professionalize the development process and make sure we can monitor and scale the platform.

What were your goals for this project?

We wanted to make sure our development process was up to standards to make sure it is reliable and to allow us to introduce changes quickly without breaking the product, we wanted to make the architecture event driven so it is easier to extend it and we wanted to continue to develop new features.

SOLUTION

How did you select this vendor?

We invited a number of candidates to respond to our request, Accesto was referred to us by a contractor who worked on our infrastructure before to help us scale. Accesto was selected because of the experience they have with our backend framework, and the fit with our culture; pragmatic, knowledgeable and result driven.

Describe the project and the services they provided in detail.

We consider the Accesto team as part of our team and continue to work with our team members going forward. Accesto is key in driving our technical roadmap, accessing new technologies and planning, scoping and managing delivery of new features and technical upgrades from (technical) design to production for our client and backend.

We create the functional and UI/UX designs that are picked up by the team and scoped in bi-weekly iterations. We also still do some client and backend development ourself.

What was the team composition?

We initially started with one front end and one backend development and have extended the team after that, overall 3-5 resources are involved in the ongoing activities.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Placker would not be in the good shape it is in today without Accesto, since we have a small team ourself, it is good to have a trusted party that handles technical assessment and development that allows me and other to focus on growing other aspects of the business.

The alternative would have been to either find a similar party or establish an in-house development team, which would not give us the same level of experience and knowledge.

How was project management arranged and how effective was it?

We are fortunate to have a great tool (placker) and use slack and meet for daily and weekly communication. We plan the work in 2 week iterations which works well in managing changes. We have occasional on site visits for roadmap discussions as well.

What did you find most impressive about this company?

Their culture was the key reason to select Accesto compared to others, which is close to us. Knowledgeable people with an pragmatic attitude to get work done and acknowledge when things are different/not working out to resolve it. In the end it's the ability to respond to unexpected events. Accesto is very knowledgeable in the Symfony framework that we use.

Are there any areas for improvement?

For us there are not typical areas for improvement, we have a continuous working relation with 2 week sprints in which we discuss things that can be improved based on lessons learned.

BACKGROUND

Please describe your company and your position there.

We aggregate user opinion on events they attend to help other event goers when buying tickets. I am the Founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accesto?

We wanted to outsource platform development away from London to an offshore model where we could scale a development team of senior developers quickly.

What were your goals for this project?

The offshore team needed to learn a large system quickly, work in an agile way, self manage, code review and QA.

SOLUTION

How did you select this vendor?

Introduction from a trusted colleague.

Describe the project and the services they provided in detail.

Symfony development with Vue.

What was the team composition?

One front end developer, one back end and a team lead covering architecture, code review and devOps.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are still evaluating the outcomes of the various development projects.

How was project management arranged and how effective was it?

Management and agile ceremonies improved over time.

What did you find most impressive about this company?

They had a positive approach to challenges and code quality.

Are there any areas for improvement?

Team lead sometimes lacked time for the project due to other project commitments.

BACKGROUND

Please describe your company and your position there.

I am founder, and owner of Graduate Surveyors a global job matching platform that matches top talent to the best opportunities within the Built Environment. We provide an end-end solution through an intuitive platform that helps provide value within the global labour market. The organization has been running for 8 years, however formally established in 2018 in the United Arab Emirates.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accesto?

Accesto were responsible for the custom development creating advanced and convenient internet application to cater for our hiring needs.

They provided an integrated solution which covered the lifecycle of the build including early stage advisory, planning, integration execution and operation of the SaaS based platform. They also help create synergies with Visual71 a prominent UI/UX designer.

What were your goals for this project?

To create a smart, intuitive and seamless platform, that would revolutionize the end-end recruitment process for those looking for an opportunity within the Built Environment. Implement technology which would not only enhance customer experience, however, automate human interaction to create value to the global marketplace.

There is a growing demand for automated recruitment platforms; bringing job-seeker and employer onto one platform and removing cumbersome processes, paperwork and admin.

SOLUTION

How did you select this vendor?

Accesto were chosen through competitive tender. They were prequalified, tendered and shortlisted based on their technical ability, experience and commercial competitiveness. The tenderers were geographically spread and ranged from SME’ – multinational corporations.

Describe the project and the services they provided in detail.

Accesto provided the front and back end (database) development of the project. They were responsible for custom development which included slicing of UI/UX designers work and the integration of API’s and third-party plugins.

Accesto also provided support on hosting, domain management, payment gateways, cloud storage and aspects of marketing to ensure a fully developed solution. They took a hands-on approach to the project which help improve project collaboration.

Accesto help define the Scope of Works and deliverables before a contract was signed. This was extremely beneficial. The production started within brainstorming sessions followed by weekly sprints. A well-organized outfit that provided structure to overall delivery.

What was the team composition?

The project team compromised of Graduate Surveyors, Accesto, and Visual71. At the project realization phase, we introduced additional marketing team to support the handover between project completion and pre-launch. I was responsible for client decisions with support of additional third parties.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The platform is at the early stages, however since our initial launch in January we have had over 150 candidates register onto the platform. This is above the figure estimated within our business plan.

For us this, is an MVP+ which we hope to build over the years into a premium solution. We are also receiving interest from employers (both MNC’s and SMEs), universities and others within a vested interest in our platform.

How was project management arranged and how effective was it?

Accesto deployed a dedicated project manager coordinating with all parties ensuring compliance, coordination and delivery. This was very effective as it help keep everyone aligned and focused on the end goal.

An agile approach was also adopted to ensure that at each stage of the project we were building a robust platform. Testing also took place during and after implementation which help reduce quality issues at key milestones.

What did you find most impressive about this company?

They had a clear understanding of our brief and were able to utilize their local and international experience to add value at every stage of the project planning phase. They have great attention to detail, adopting a methodology of continuous improvement. This helped to ensure quality throughout the life cycle of the project.

BACKGROUND

Please describe your company and your position there.

The company where I work, TestArmy, is one of the fastest-growing tech companies in Central Europe based on Deloitte ranking. We’re veterans on the field of quality assurance in software development. In the last 5 years, our team has grown to 72 employees. We’ve managed to accomplish 500+ projects in Central Eastern Europe and worldwide. During that time TestArmy capital group has expanded to three different fields: • training and workshops for B2B and B2C, • quality assurance services, • cybersecurity support for companies and products. In the company, I hold the position of Marketing Manager. My responsibilities include taking care of our websites to make them the most useful for our current and potential clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accesto?

We were looking for an experienced software house which would redesign our company’s website. The new version was supposed to include a custom CRM, the look consistent with our brand, the possibility of signing up for training and automatic payments. Our development team wasn’t big enough to handle this project. Also, we haven’t had enough time to do it. The decision was made: we have to find a responsible partner and outsource to him redesigning our website. That’s how we started our collaboration with Accesto.

What were your goals for this project?

The main goal of the project was to merge the current website with the training’ catalog. The reason for it was providing our clients with the possibility to buy courses straight on the website. Also, we wanted to unify the calendar of courses and enable users to check the number of available places on each course. We assumed that the new version of the website has to not only came with a fresh new design, but also with new functionalities, shorter loading time, and better UX.

SOLUTION

How did you select this vendor?

With their broad software development experience, Accesto seemed like a perfect partner to redesigning our website. Also, great Accesto Clutch’s reviews helped us to select this vendor. We've considered several companies. Accessto gained the advantage thanks to a large and experienced team of programmers and the fact that they were available in the same city as us. Thanks to this we were able to meet and discuss the progress on an ongoing basis. The decision-making process involved the management of the training department in cooperation with development and marketing departments.

Describe the project and the services they provided in detail.

From the new version of the website we were expecting: - the possibility of buying training directly on the website, - standardize calendar for all courses, - the possibility of checking the number of available places, - intuitive service architecture, - training catalog structured by category, - the possibility of searching for training taking place in a specific location (city). Accesto was responsible for the design of the whole architecture of the website, the administration panel, and the front-end.

What was the team composition?

Acessto contributed to 4 specialists, including architects and developers. Their teams always embrace a Project Manager to facilitate engineering tasks and monitor performance. Our part of the team included Graphic Designer, Project Owner, and Marketing Manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve analyzed traffic from the three months after developing a new version of the website, and noticed observable growth. We are convinced that an increased number of training attendants comes from the new, intuitive design of the website. Also, we conducted tests among our employees and found out that they perceive the new design as definitely more user-friendly. Besides, our clients also confirm that now is easier for them to find information on our website. The number of page views increased and more people use LiveChat now. We notify fewer questions about courses dates and lecturers. The clients are more aware of what they bought.

How was project management arranged and how effective was it?

For managing this project, we created a Slack channel and Trello board, that were dedicated only to communicate about the project. Also, we were regularly exchanging information via video-conferencing. We appreciate the punctuality of Accesto: the team always met deadlines.

What did you find most impressive about this company?

The most impressive what we find about Accesto is their complex approach to the project. They have always been there for us - they have been advising on servers, better service architecture and IT technologies used.

Are there any areas for improvement?

No, the cooperation was just fine.

BACKGROUND

Please describe your company and your position there.

I am the managing director for Skylegs, a collection of BI (business intelligence) tools and applications and online flight operations software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accesto?

We've been actively developing a new solution for one of our clients. We needed skilled AngularJS developers to design the architecture and implement the application.

What were your goals for this project?

We needed to prepare a good architecture plan and deliver the product on time to our client. We also wanted to assure that we'd be able to independently make adjustments to the app in the future. The project had to be scalable and delivered using the serverless architecture approach.

SOLUTION

How did you select this vendor?

We'd considered many companies but chose Accesto after several meetings with them and a recommendation from one of our subcontractors.

Describe the project and the services they provided in detail.

After engaging with them, they provided a plan of the suggested architecture approach and solutions within a few days. Upon approval, we started to work in two-week sprints, each ending with a demo.

What was the team composition?

We're working with one full-time senior frontend developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The delivered software complies with our expectations and objectives, and the suggested approach worked flawlessly. It was built on time, taking into account unforeseen circumstances.

How was project management arranged and how effective was it?

We were able to use Slack and GitHub for project management—tools we were already used to working with. Communication between our management team and Accesto's developer was good. We're planning to meet with them in person soon.

What did you find most impressive about this company?

We really liked their proactive approach and how they always challenge themselves to deliver a better solution. Also, the knowledge level of their developer is great.

Are there any areas for improvement?

I can't think of any.