Abbacus Technologies

BACKGROUND

Please describe your company and position.

I am the Manager of L.A. Wheel and Tire

Describe what your company does in a single sentence.

L.A. Wheel and Tire have been in business since 1999, and have a collective 60+ years of experience in the wheel and chrome plating industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abbacus Technologies to accomplish?

• Magento update to newer version

SOLUTION

How did you find Abbacus Technologies?

• Online Search
• Other

Why did you select Abbacus Technologies over others?

was first option

How many teammates from Abbacus Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company was using a very old version of Magento, so the work was migrate all items to newer version, and all come out good, website works, all items was there, CMS pages, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sucess

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They ensured good project management.

What was your primary form of communication with Abbacus Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

dont know to awnser that.

Are there any areas for improvement or something Abbacus Technologies could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO of Experiential Systems

Describe what your company does in a single sentence.

Challenge course, climbing wall and zipline design, installation, inspection, staff training and equipment outfitting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abbacus Technologies to accomplish?

• Rebuild Online store after cyber attack and corruption of files

SOLUTION

How did you find Abbacus Technologies?

Online Search

Why did you select Abbacus Technologies over others?

• High ratings
• Good value for cost

How many teammates from Abbacus Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Magento website was hacked and file structure was corrupted. The team at Abbacus rebuilt the site to newer magento, increased speed and functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Complete rebuild

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team did a great job. Communication was easy and clear and timelines were adhered to.

What was your primary form of communication with Abbacus Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Excellent communication and follow-through.

Are there any areas for improvement or something Abbacus Technologies could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the President of Dorron Designs, LLC

Describe what your company does in a single sentence.

web design company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abbacus Technologies to accomplish?

• Coding

SOLUTION

How did you find Abbacus Technologies?

• Online Search
• Other

Why did you select Abbacus Technologies over others?

Good value for cost

How many teammates from Abbacus Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped me code an e-commerce website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Helped me code website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Abbacus Technologies?

In-Person Meeting

What did you find most impressive or unique about this company?

I am very pleased to be working with Abbacus Technologies. They were very helpful in helping me code some websites.

Are there any areas for improvement or something Abbacus Technologies could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the General Manager of Andersons' Sales & Service, Inc.

Describe what your company does in a single sentence.

We are an outdoor power equipment dealer with 3 retail locations in the Louisville, KY metropolitan area. We also have an eCommerce division that sells parts and accessories throughout the United States.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abbacus Technologies to accomplish?

• Develop and App to give our customers better access to our services.
• Work with us to help cleanup the Magento Platform

SOLUTION

How did you find Abbacus Technologies?

Email from Magento

Why did you select Abbacus Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Abbacus Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project was to develop a mobile app that linked to various places on our eCommerce sites, as well as, our social media pages. This is the beginning of a much larger application we are using to help our B2B customers link to us and help them manage their fleets. This allows us to see the equipment they are working on the most so we can do a better job with parts availability.

The app gives us another access point for our customers to order parts, schedule service, manage all of their equipment (not just outdoor power).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Develop a functional app to publish on Google Play and the AppStore.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used Trello and Google Chat as our primary communication after an initial video conference. I was kept informed every step of the way. My input was responded to in a very timely manner.

What was your primary form of communication with Abbacus Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and a quick grasp of what the deliverable was. They were a very professional and talented group of people.

Are there any areas for improvement or something Abbacus Technologies could have done differently?

No they really exceeded my expectations on the App development.

BACKGROUND

Please describe your company and position.

I am the Project Manager of a non-profit company

Describe what your company does in a single sentence.

Advancing nutrition outcomes by improving the consumption of nutritious and safe food for all people

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abbacus Technologies to accomplish?

• Drupal website regular maintenance

SOLUTION

How did you find Abbacus Technologies?

Online Search

Why did you select Abbacus Technologies over others?

Pricing fit our budget

How many teammates from Abbacus Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Drupal website Maintenance & Support Work

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced turn around time for changes desired in the website and timely security upkeep of Drupal website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is good Delivery on items is quick in comparison to many other competitors Understanding of needs in better with intermittent client meetings

What was your primary form of communication with Abbacus Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There is a genuine effort to resolve our problems. Escalation, if any, gets answered with efforts to improve delivery and timeliness of services

Are there any areas for improvement or something Abbacus Technologies could have done differently?

There can be an effort to 'delight' the client. Next level of services that can be provided to a client, can be envisioned and communicated by sensing the gap areas that will benefit a client's business in the long run

BACKGROUND

Please describe your company and your position there.

Solutions Analyst of and IT company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abbacus Technologies, and what were your goals?

We wanted to develop a mobile app to allow persons to report road issues on the island of Tobago.

SOLUTION

How did you select this vendor and what were the deciding factors?

Online research

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Meetings with stakeholders where requirements were discussed from conceptualization to implementation and even support.

How many resources from the vendor's team worked with you, and what were their positions?

A developer and project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Achieved a 5 star rating and hundreds of downloads within 2 months of publications.

Describe their project management style, including communication tools and timeliness.

The project manager kept in constant communication with the team. Also, the relevant information was easy to pass on to the client.

What did you find most impressive or unique about this company?

Since this is our first mobile app, they were patient in walking us through as we learn.

Are there any areas for improvement or something they could have done differently?

Status reports in each stage would have been appreciated.

BACKGROUND

Please describe your company and your position there.

We run an ecommerce website to sell our manufactured goods

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abbacus Technologies?

Website technical support

SOLUTION

How did you select this vendor and what were the deciding factors?

Good star ratings

Describe the project in detail and walk through the stages of the project.

Website technical support

How many resources from the vendor's team worked with you, and what were their positions?

2-3

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They fixed every technical issue that we asked for.

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive or unique about this company?

Did the job they were asked to do

Are there any areas for improvement or something they could have done differently?

No suggestions

BACKGROUND

Please describe your company and your position there.

Sytadèl LLC is the first language application dedicated to the Haitian people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abbacus Technologies, and what were your goals?

We wanted to develop an online learning tool where Haitian students cold learn English with their phone.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for app developers and Abbacus Technologies appeared to have all the tools and experience to fulfill our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of discoveries meeting to discuss our goals and objective. We provided their team with wireframes and ideas. They delivered within an acceptable timeframe.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to be our main point of contact throughout the projects. Additionally, I mostly interacted with one lead front and backend developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within a few months of our app launch, we saw over 1000 downloads.

Describe their project management style, including communication tools and timeliness.

The project manages were easy to communicate with and maintained regular check in meetings to make sure I was happy with the service.

What did you find most impressive or unique about this company?

The project manages were easy to communicate with and maintained regular check in meetings to make sure I was happy with the service.

Are there any areas for improvement or something they could have done differently?

The project manages were easy to communicate with and maintained regular check in meetings to make sure I was happy with the service.

BACKGROUND

Please describe your company and your position there.

I am the founder of a company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abbacus Technologies, and what were your goals?

The development of a new app

SOLUTION

How did you select this vendor and what were the deciding factors?

Google search and a review of a few agencies based on a set criteria before the confirmation of Abbacus as the preferred provider

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Discovery with a BA, Wireframing, Development plan and story creation and development (in progress) and UAT (in progress)

How many resources from the vendor's team worked with you, and what were their positions?

BA, PM, 2x Dev, and a success manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The development is ongoing, but the work has been satisfactory thus far.

Describe their project management style, including communication tools and timeliness.

Use of multiple communication platforms - making it easy to communicate with

What did you find most impressive or unique about this company?

BA work and wireframing including dieation was fantastic

Are there any areas for improvement or something they could have done differently?

Status reporting and increase in sprint planning effort

BACKGROUND

Please describe your company and your position there.

I’m the owner of a motorcycle parts and accessories import and distribution business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abbacus Technologies?

I was looking for a professional partner to take over ongoing technical support of our Magento e-commerce

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and found that Abbacus presented the professional approach and broad capability at competitive rates that we were looking for.

Describe the project in detail and walk through the stages of the project.

Abbacus started by providing a system health check to address some stability issues and since then have carried out a number of updates and upgrades. The next project will be a major upgrade from Magento 2.3 to 2.4.

How many resources from the vendor's team worked with you, and what were their positions?

Our assigned Project Manager is sole point of contact for all technical matters

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our Magento e-commerce is now fast, stable and secure.

How effective was the workflow between your team and theirs?

All communication is excellent. Communication via email is all we need.

What did you find most impressive or unique about this company?

Abbacus is professional and easy to work with. They get on with the work at hand and report back when it’s completed. And I receive a monthly report showing the balance of hours remaining on our account.

Are there any areas for improvement or something they could have done differently?

For our purposes at this time, Abbacus meets all of our requirements.