AAG

BACKGROUND

Please describe your company and position.

I am the Managing Director of Dawson Radford Solicitors

Describe what your company does in a single sentence.

Business legal services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AAG to accomplish?

• To make impactful IT and technology recommendations that allowed Dawson Radford to grow and to take on additional clients. To do this we looked to automate several processes that allowed the team to be more efficient, and spend more time working with clients.

SOLUTION

How did you find AAG?

Referral

Why did you select AAG over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from AAG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AAG provide ongoing IT support on an as needed basis. They regularly meet with us to make sure we are aware of developments around IT and cyber security, and recommend upgrades and improvements we can make to ensure the security of our systems. They also deal with routine issues and user problems as they arise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Client growth for Dawson Radford
• Increased efficiency in day-to-day working
• Successful, and ongoing, technology roadmap

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AAG has spent time at the outset to understand our business and how we interact with others. They set clear timeframes for work to be done, and scheduled in dates for site visits etc. 

What was your primary form of communication with AAG?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

For us, the best thing about AAG is its goegraphical location to us. For items which need urgently resolving they can be literally minutes away which has been really valuable when we have encountered problems which have stopped work.

Are there any areas for improvement or something AAG could have done differently?

When tickets are raised they are automatically triarged in order of priority. Sometimes that priority is downgraded to what we would have expected it to be. 

BACKGROUND

Introduce your business and what you do there.

I'm the operations director of UK Search Limited, a specialist debt collection agency. We provide data enhancement, tracing, residency checking, and litigation services across multiple sectors using advanced technology and ethical methods to maximize successful customer contact and collections.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AAG?

We needed to move our business into a more secure and protective 21st-century business.

SOLUTION

What was the scope of their involvement?

AAG provides fully managed IT services, so we no longer have to worry about the day-to-day IT issues. They ensure our technology works seamlessly so that we can focus on growing our business. AAG has upgraded all our systems and moved our business fully into the cloud. All our servers have been upgraded to the cloud, and our security, including cybersecurity, has been increased.

What is the team composition?

I'm unsure about the number of teammates from AAG assigned to our project.

How did you come to work with AAG?

We found them through a referral. We chose them over other options because they were close to our geographic location, their pricing fit our budget, they had a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in November 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the initial teething issues, AAG has improved the speed of getting help desk activities sorted and the uptime of agents on phones. We've seen a 20% increase in productivity where there were agents offline due to IT issues.

How did AAG perform from a project management standpoint?

We have monthly board meetings. Our primary form of communication with AAG is in-person meetings.

What did you find most impressive about them?

AAG's communication and continued support are impressive.

Are there any areas they could improve?

We quickly learned that, as well as monthly board meetings, operational meetings with people on the ground were important too.

BACKGROUND

Introduce your business and what you do there.

I’m the director of corporate services for a non-profit organization.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with AAG?

We needed help with general IT support and ongoing development.

SOLUTION

What was the scope of their involvement?

AAG provides ongoing IT support, migration to the cloud, and equipment replacement. The team supports our use of technology, migrates a complex set of servers handling complex services into the cloud, and replaces networking equipment and laptops.

What was the team composition?

We work with 6–10 members of AAG’s team.

How did you come to work with AAG?

A previous company referred AAG to us. We chose them because they were a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

So far, we’ve spent between $50,000 and $199,999 with them.

What is the status of this engagement?

We started working together in August 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AAG has improved our IT resilience, efficiency, and best practices. For example, we've seen less downtime and disruption.

How did AAG perform from a project management standpoint?

AAG's project management is great; they always deliver on time. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

AAG's values align with ours, and no request is ever too much for them.

Are there any areas they could improve?

I can't think of anything for them to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the practice manager of Aeon Financial Services Ltd, a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AAG?

We needed help evaluating our current system and making recommendations to improve and replace it.

SOLUTION

What was the scope of their involvement?

AAG had full control of the project. They implemented a new system, including a cloud-based system and a telephone system, with ongoing support.

What is the team composition?

We worked with an unknown number of teammates from AAG.

How did you come to work with AAG?

We found them through networking. We chose them because our company values aligned.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from October 2017–January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still using the system and have an ongoing relationship with them. They improved our server facilities, which led to faster processing times.

How did AAG perform from a project management standpoint?

AAG's project management delivered on time. We communicated via in-person meetings.

What did you find most impressive about them?

We were impressed by their face-to-face meetings.

Are there any areas they could improve?

There’s nothing we can come up with.

BACKGROUND

Please describe your company and position.

I am the Assistant Headteacher of King Edward VI Grammar School

Describe what your company does in a single sentence.

We are an 11-18 grammar school.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AAG to accomplish?

• Upgrade the computing suite to support coding classess and game-building projects

SOLUTION

How did you find AAG?

Online Search

Why did you select AAG over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AAG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AAG specified, sourced and deployed a state of the art Computer Science teaching lab with hardware appropriate to faciliate games development and, porentially, an eSports club.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project was delivered on time and on budget with exceptional levels of support throughout.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AAG provided wise counsel throughout the project backed up by high levels of technical expertise and experience. They managed a successful deployment with a very tight deadline.

What was your primary form of communication with AAG?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

AAG asks the right questions to get to know our organisation and its challenges well. They are approachable, great communicators and have a strong work ethic.

Are there any areas for improvement or something AAG could have done differently?

I can't fault them.