Bop Design

BACKGROUND

Please describe your company and position.

I am the Corporate Projects Manager of the company

Describe what your company does in a single sentence.

We're a Microsoft Dynamics ISV offering specialized Add-in Solutions for the Microsoft Dynamics 365 / Dynamics AX ERP platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bop Design to accomplish?

• Rebrand our company name and logo
• Launch a newly designed website

SOLUTION

How did you find Bop Design?

Online Search

Why did you select Bop Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Bop Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Rebrand and Redesign company name and logo as well as go-to-market strategy 
• Create a more compelling and credible website for this company that: 
  • Better showcases the company and its platform as technology-driven and forward thinking 
  • Implements a more intuitive navigation and content flow with a focus on CRO 
  • Drives more organic traffic by being more prominent for targeted keyword phrases on Google 
  • Creates a strong foundation for future marketing communication efforts

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As BOP worked through the different parts of this project, they kept us in the loop and updated us on progress and projected end dates. As part of our rebrand, they sent over progress updates on items such as logo choices, branding spec documents, and resources and delivered the final versions within the date ranges they had given us at the start of the project. BOP is very transparent on progress and willing to go out of their way to update and clarify where items stand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BOP was very on top of owning and managing our project. We had a tight deadline for BOP on this project and it was not an issue for them. They stayed on top of the deadlines that they had and made sure that both parties were delivering items needed to progress. They were able to complete the project prior to our deadline and updated us quickly when we asked for progress reports along the way. This was a very well managed project.

What was your primary form of communication with Bop Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Despite having several different members of the BOP team working with us, It was very impressive that each of them seemed to be very up to date on the project and knowledgeable on decisions and progress of items that they were not involved with. Communication with this team was very strong; it was clear that they all worked very well together.

Are there any areas for improvement or something Bop Design could have done differently?

I do not have any areas where BOP needs to improve or should have done differently.

BACKGROUND

Please describe your company and position.

I am a Marketing Specialist at Aquacycl

Describe what your company does in a single sentence.

We provide sustainable, industrial wastewater treatment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bop Design to accomplish?

• Create a professional website that reflects our growth from start-up to scale-up
• Create a website that drives conversion
• Optimize our website for SEO

SOLUTION

How did you find Bop Design?

Online Search

Why did you select Bop Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Bop Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a more compelling and credible website for our company that better showcases our technology, drives organic traffic, is optimized for SEO and conversion, is a living breathing resource center, highlights our unique value proposition, and utilizes responsive design. Deliverables included:

• Homepage includes UVP, Buyer Personas & Paths to Conversion
• Careers & Culture Microsite Integration (similar to client website Nogin)
• Affiliated Logos on Homepage (similar to client website Ducker Carlisle)
• Document/Content/Video Library Center (similar to client website Anaergia up to 15 documents/content pieces uploaded with Client ability to upload more)
• Up to 6 form/lead capture pages throughout website with calls-to-action on each page (Contact Us, Schedule a Consultation, Request More Information, etc.). These forms will go to HubSpot and/or specified email address determined by the client. GDPR and CCPA compliant.
• Blog/News Integration (included in 20 pages of Content Migration)
• Custom Graphics & Stock Photography
• Standard performance optimization
• Social Media Integration (Facebook, LinkedIn, Twitter, YouTube, if applicable)
• Installation of Google Analytics, Search Console & Tag Manager

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the short-term, having a functioning website that met all our objectives and expectations. In the long-term, increase in organic traffic, increase in conversions, higher quality leads driven by website, easier website to maintain and update as needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was good, we maintained good communication with Bop and when times weren't met on their end, they worked to speed up delivery times so we could launch the website by the desired date.

What was your primary form of communication with Bop Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took in all our edits and comments and applied them efficiently, when needed scheduled meetings to discuss what we wanted and ensured our vision was met. Everyone we worked with was friendly, responsive, and had extremely fast turnaround times!

Are there any areas for improvement or something Bop Design could have done differently?

There were a few miscommunications and things we expected that weren't clear in the beginning that had to be worked through during the project that could have been discussed more extensively before the project began.

BACKGROUND

Please describe your company and position.

I am the Director, Marketing of the company

Describe what your company does in a single sentence.

We're an IT Systems Integrator and Consulting company with a large footprint in M&E who specializes in data center, cloud, collaboration, and MAM solutions expertise for our diverse clientele, while also providing top-tier services and support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bop Design to accomplish?

• Better position ourselves as leaders in M&E and Video Collaboration technologies
• Generate more leads through the website
• Modernize our brand
• Tell the story of what we do clearly, with one tone of voice, and with SEO enriched copy

SOLUTION

How did you find Bop Design?

Online Search

Why did you select Bop Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Knowledgeable Team from the start

How many teammates from Bop Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website redesign project included: a Website Redesign & Brand Refresh, Content Writing, On-page SEO, and Logo Redesign. Bop provided us a comprehensive plan which included a creative discovery, creative pitch, custom UI design, Web Development, Content Audit, Keyword Research, copywriting, and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We just went live on our website project, so I'm hopeful that we will be able to generate more leads, but right off the bat, the feedback we have received on the design, navigation, and UX has been all positive. They were able to better represent our core competencies, and why we're leaders in our industry. 

This project wasn't easy navigating all of the stakeholders involved, but the Bop team was professional, talented, and overall a joy to work with. I'm more than happy we decided to partner with Bop over competing vendors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Bop team was extremely responsive and responded to all deadlines, schedule timelines, and communications as expected. Our final launch date pushed a few weeks beyond initially expected, however I think that was due to the extent of content on our old site that was needed to migrate over.

What was your primary form of communication with Bop Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive was definitely the knowledge each and every team member I interacted with throughout the duration of this project. Starting from our very first intro call with Jeremy, I was confident Bop Design had the knowledge and experience our company was looking for.

From then on, the project team, including Jess and Kara were our go-to's. Daniela is beyond talented and I was blown away by the first designs she showed us, including logos, Katrina somehow made lemonade out of sour lemons, and Emily's development expertise was impressive and accommodated all of our dev requests.

Are there any areas for improvement or something Bop Design could have done differently?

I can't think of one thing, but If I HAD to be nit-picky, the turnaround timelines for copy approvals were very fast, like 3-days for 55 pages of copy. We often had to request more time, which was always accommodated.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of a Background Screening Company

Describe what your company does in a single sentence.

The world's largest independent provider of compliant employment background checks and monitoring services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bop Design to accomplish?

• Build a new website that highlights our global footprint and support of multinational employers.
• Refresh the look and feel to a more mature and global look

SOLUTION

How did you find Bop Design?

Used previously

Why did you select Bop Design over others?

• Pricing fits our budget
• Great culture fit
• Previous relationship

How many teammates from Bop Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design 
• Redesign look and feel of the ENTIRE website 
• Create a locations page/module (design similar to SHRM booth)
• Up to 30 design templates 
• Up to 2 rounds of revisions 
• Includes stock photography Content
• Refresh messaging on home page to appear more global (includes interview, copywriting and up to 2 rounds of revisions) 
• All other content can be transferred as is • Up to 200 pages of content migration Development 
• Responsive Design (website will adjust for viewing on desktop, tablet and mobile) 
• Web Development (HTML, CSS, PHP & jQuery)
• WordPress Content Management System (CMS) 
• Page Speed Optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A beautiful new website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Bop Design team is very responsive and professional; I enjoy working with every team member. They understand our business and our needs and always produce quality work.

What was your primary form of communication with Bop Design?

Email or Messaging App

What did you find most impressive or unique about this company?

I like that they provide a project manager to keep things moving but still allow direct contact with the design and development teams.

Are there any areas for improvement or something Bop Design could have done differently?

Communication can always be better but the Bop team does a good job.

BACKGROUND

Please describe your company and position.

I am the Senior Marketing Manager of ENT (Ear)

Describe what your company does in a single sentence.

We're a portfolio medical technology company across 3 primary business units:

• Orthopedics
• Sports Medicine & ENT
• Advanced Wound Management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bop Design to accomplish?

• Redesign a website

SOLUTION

How did you find Bop Design?

Return client

Why did you select Bop Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• I am a returning client

How many teammates from Bop Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and development of website (redesign) to integrate into corporate brand, improve user experience through content and structure recommendations, and build on a platform (Wordpress) to simplify updates and additions.

DESIGN & DEVELOPMENT:

• Creative discovery research and interview call
• Creative pitch with 2 homepage concepts, sitemap/content strategy based on audience personas/path to conversion, 2 brand messaging directions
• User Interface Design (2 initial homepage concepts, up to 2 rounds of revisions, followed by unique subpage designs based on final homepage design styles • Web Development (HTML, CSS, PHP & jQuery)
• WordPress Content Management System (CMS)
• Customized Website Manual Post-Launch

CONTENT:

• Content Audit, Recommendations & Sitemap
• Content Migration of up to 15 pages • Setup 301 redirects / monitor and correct 404 errors for 30 days post-launch
• Monitor overall website performance for 30 days post-launch

FEATURES & FUNCTIONALITY:

• Form/lead capture pages throughout website with calls-to-action on each page
• Custom Graphics & Stock Photography
• Standard performance optimization
• Configuration of theme to load the smallest possible image size in the front-end
• Minification of HTML, JS & CSS
• Installation of appropriate caching/performance plugin (depending on what is supported by website host)
• Lossless compression of images in media library
• Preconnection to third-party domains
• Installation of Google Analytics, Search Console & Tag Mana

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Progress was measured through completion of milestones in multiple phases:

1. completion of content strategy and site map, reviewed and approved
2. homepage and subpage designs reviewed and approved
3. test site on development server
4. site launched and QCed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, deliverables were on time. There were occasions when we had to shift timelines a bit due to competing events on our side. This is in part due to our industry and the requirement to have formal reviews at various stages. Everyone on the BOP Design team is extremely responsive.

Throughout the project, I was providing feedback - it was addressed within a very short time frame. Requests for ad hoc meetings were always accommodated. They went to great lengths to ensure the site me the requirements I laid out for the present, but also set the foundation for future needs.

What was your primary form of communication with Bop Design?

Virtual Meeting

What did you find most impressive or unique about this company?

What impresses me most is the ability of the BOP Design team to understand the customer needs in such detail that they act as an extension of our team - they become a true partner. It's not accidental - they take the time up front to learn about the company and your goals, your audience, what inspires you, etc. Being able to provide that detail up front, and BOP Design taking the time to truly understand it sets the project up for success at the start.

In addition, our communication and working/project management styles are completely aligned, so that also contributes to things going smoothly. I knew this going in having done 2 previous web design projects with them at other companies. What is special is that even though the team members on the projects varied, the way in which the project was executed did not. That consistency in the experience and quality of the web designs is impressive.

Are there any areas for improvement or something Bop Design could have done differently?

Absolutely not - I loved the way they worked and the results they delivered. I have chosen to work with them 3 times because there is nothing that I would have them do differently.

BACKGROUND

Please describe your company and position.

I am the SEO and Paid Media Specialist of Sensiba LLP

Describe what your company does in a single sentence.

Sensiba’s comprehensive accounting, tax, and consulting services help businesses and people solve problems, navigate complexity, and build a foundation for sustainable growth. We’re passionate about serving the industries we’ve chosen to focus on, and collaborating with clients to increase efficiency, mitigate risk, and protect what's important to them.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bop Design to accomplish?

• Redesign our Website

SOLUTION

How did you find Bop Design?

• Online Search
• Clutch Site

Why did you select Bop Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Bop Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We recently had the pleasure of working with Bop Design to create our new website, and we are thrilled with the results. Bop Design delivered a stunning website and provided us with exceptional service throughout the entire process. Their professionalism and commitment to meeting our needs exceeded our expectations. The website created by Bop Design is nothing short of amazing. 

The design perfectly captures the essence of our brand and showcases our products and services in an appealing and user-friendly manner. The layout is intuitive, making navigation seamless for our visitors. Bop Design's expertise in web design is evident in every aspect of the website, from the visually appealing aesthetics to the flawless functionality. 

Throughout the entire process, Bop Design went above and beyond to assist us with various details. They were always available to address our concerns and answer our questions promptly. Their team's willingness to help with even the smallest details demonstrated their commitment to ensuring our satisfaction. 

It was a pleasure working with such a responsive and customer-centric team. Bop Design truly made us feel like our concerns were their top priority. They actively listened to our ideas and requirements and translated them into an exceptional website that surpassed our expectations. Their attention to detail and willingness to go the extra mile is commendable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website project undertaken by Bop Design resulted in several measurable outcomes that clearly demonstrate progress and success. These outcomes include: 

• Improved Navigability: Bop Design successfully created a more navigable design for our website. By implementing intuitive navigation menus, clear and organized page structures, and user-friendly interfaces, they enhanced the overall user experience. 
• Enhanced Backend Usability: Bop Design not only focused on the frontend design but also prioritized improving the backend usability. They implemented a user-friendly content management system (CMS) that made it easier for our team to manage and update website content. With streamlined backend processes, we could make edits, add new pages, and upload content more efficiently. This improvement in backend usability resulted in time savings and increased productivity for our team. 
• Consistent Design with New Branding: Bop Design ensured the website's design aligned perfectly with our new branding. They carefully incorporated our brand colors, typography, and visual elements throughout the website. 
  This consistency in design created a cohesive and unified brand identity across all pages, reinforcing our brand image and messaging. The visually appealing design that matched our new branding received positive feedback from users and stakeholders, contributing to the project's overall success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, Bop Design's project management was highly effective. They prioritized delivering items on time, communicating openly about any delays, and promptly addressing our needs. Their commitment to timely and informative responses played a crucial role in establishing a positive working relationship and ensuring the successful completion of the project. We appreciate their professionalism and dedication to client satisfaction.

What was your primary form of communication with Bop Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive and unique aspects of working with Bop Design was their ability to truly prioritize our needs and ensure that they were being met throughout the entire process. Their commitment to understanding and fulfilling our requirements made us feel valued as clients.

Are there any areas for improvement or something Bop Design could have done differently?

While our experience with Bop Design was overwhelmingly positive, there is room for improvement in terms of attention to small details. Although they excelled in delivering an outstanding website overall, there were instances where minor details were overlooked or required additional follow-up.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing at Sun-Pull Wire; we're a manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bop Design?

We hired them to design our logo and build our website.

SOLUTION

What was the scope of their involvement?

The Bop Design team designed our logo. First, we asked them to provide us with various logo options ranging from hyper-conservative to ultra-modern. Then, they created four templates, two were more straightforward, and two were more modern with bold colors. Once we chose the template that spoke to us most as an organization, we chose a font, and Bop Design managed the final logo design process from beginning to end.

After delivering the final logo, they built our website from scratch using a WordPress template. The website is our digital factory and lead generation tool for customers to engage with us online. The team also helped us with keyword research and provided website SEO and copywriting services. We collaborated with them on different pages to ensure they contained the right keywords for Google and Bing. We host the website internally, but they occasionally help with maintenance requests.

Bop Design also interviewed one of our customers for a case study. They added the case study to the website and included videos and data on different pages to convey our brand message.  

What is the team composition?

We worked with Daniela (Senior Graphic Designer), Emily (Web Development Director), and Robin (Brand & Content Director). 

How did you come to work with Bop Design?

We found them online while searching for B2B website design agencies. They were at the top of the search results, which was a good sign that they were well-versed in SEO. 

How much have you invested with them?

We invested $10,000–$25,000 in the project with Bop Design. 

What is the status of this engagement?

We worked together from November 2021–June 2022. They delivered the logo in 4–6 weeks and the website in 3–4 months. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Bop Design delivered great logo designs on their first try. We were really pleased with the results and had a challenging time determining which logo would work best. They also created a great case study that showed they had a solid grasp of our brand aesthetic. Crafting messaging around our product can be challenging, but Bop Design did a great job turning what we gave them into meaningful website content. 

The website functions very well, and we’re pleased with the core site vitals. Since we’re still getting indexed, it’s too early to see the results of our website traffic. However, we’re heading in the right direction, and the site has received positive internal feedback regarding its design. We’ve been tracking our keywords and have climbed to the first page of the search results for some of them. We’ve also run technical SEO audits that have garnered positive results. 

How did Bop Design perform from a project management standpoint?

Working with Bop Design was fantastic; everything went smoothly. The team turned in deliverables exactly on schedule and well within our budget parameters. They gave us a timeline at the beginning of the project and stuck to it. Moreover, they were open to feedback. We used Bugherd to communicate feedback during the website development process, which was helpful. 

What did you find most impressive about them?

Bop Design was honest with us and delivered great value for the cost. They took the time to understand our business needs and learn about our goals as an organization. Moreover, the team was strong across the board when it came to website design, development, copywriting, and SEO. 

They focus on core industries, such as manufacturing, financial services, and IT, which enables them to be really good at what they do. 

Are there any areas they could improve?

I have nothing they could improve on; they were fantastic. 

Do you have any advice for potential customers?

Make sure that your internal point of contact is connected to the project’s stakeholders so that Bop Design can deliver an end product that satisfies their needs. Problems could arise if your point of contact doesn’t have regular contact with the key stakeholders within your organization.

BACKGROUND

Please describe your company and your position there.

Volta is an IT solutions and services provider. I'm the Director of Sales & Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bop Design?

Volta's website was created during its rebrand and rename over 5 years ago. At the time our site served our needs, but over the years our business has evolved and the way we were using our site was no longer conducive to the way it was designed and developed. We hired BOP to overhaul our existing site and to help us achieve our goals of having a more robust site with a simplified go-to-market strategy.

SOLUTION

How did you select this vendor and what were the deciding factors?

We received proposals from three companies, all of which had their individual strengths. We ultimately went with BOP because of their expertise in B2B business, previous experience working with IT service companies, and the value of their proposal.

Describe the project in detail and walk through the stages of the project.

Bop's process is extremely streamlined. We completed a questionnaire shortly after signing the contract that outlined our business, our goals of the project, and features and functionality that we wanted to see achieved through this project. After that, we had a kickoff call to walk through the questionnaire with key team members that we worked with throughout the project to answer questions and dive deeper on some topics.

We then looked at two concepts for homepage design and initial copy ideas. Once those were approved, we moved into sub-page design and working with their team on copy for the subsequent pages. Once the site was out of development, we worked with their technical team on QC's and looped in our hosting team to work through site launch.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with 5 individuals from BOP. Their responsibilities were project management, design, technical lead, copy and SEO expert, and a copywriter.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're still measuring for specific metrics (increase or decrease), but overall we're very pleased with the deliverable from the design, the functionality, and the experience working with the BOP team.

How effective was the workflow between your team and theirs?

The workflow between the teams was excellent. Bop's project manager was an effective communicator and managed communications from the entire BOP team, which made it easy for us to manage and provide feedback on our end.

What did you find most impressive or unique about this company?

We were impressed with the whole experience and the finished product. You can tell they're used to working with business professionals that have other things going on at the same time as a major web development project. They never wasted our time or sent things for our review and feedback that wasn't fully baked and prepared. We appreciated that. Furthermore, we are very pleased with how our website turned out. It accomplished everything we set out for with the project and we're excited to continue to put it to use in our marketing efforts.

Are there any areas for improvement or something they could have done differently?

We're working through some kinks on our end now that the site is in production and as we continue to add to it, but the Bop team has been responsive in sorting out those issues.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder and CEO. Connamara Technologies provides a platform, EP3, to enable companies to develop electronic exchanges. The technology is similar to the technology used by the largest global stock and derivatives exchanges. Connamara Technologies was spun out of Connamara Systems, a software engineering services firm specializing in financial technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bop Design?

We hired Bop to design and implement a web site for the newly formed company, Connamara Technologies, a B2B product company. A few challenges existed.

1. the product is very specialized.
2. The product is very technical
3. The product is very expensive
4. we wanted a website that attracted high quality leads via solid SEO.
5. we were on a tight timeline (4 months)

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for review of B2B webdesign firms. We wanted a firm that understood that the number of "clicks" is not as important as the quality of "clicks". We looked at the portfolio of work that the firm had produced.

Describe the project in detail and walk through the stages of the project.

We had a couple of sales calls. Through those calls we found that BOP was a good fit. There was a kickoff call where Bop laid out the project plan and introduced the team. We were given a questionnaire to complete. Once that was completed Bop went away for a couple of weeks to create the initial homepage, logo, sitemap design based on our responses in the questionnaire.

We gave feedback on the designs. Bop returned with updated designs based on our feedback. We approved the design. We then went through a content creation process based on the sitemap. We would provide a draft copy and Bop would then edit the copy for pizzazz and consistent voice.

How many resources from the vendor's team worked with you, and what were their positions?

At least 5 or 6 each with a different focus during the different project phases.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were provided with a brand guide that has helped us develop new and consistent marketing materials. email signatures, linkkedin profiles. Our website is clean and presents our value is a non-technical way. The leads we are seeing are of high quality.

How effective was the workflow between your team and theirs?

Bop kept us on task. They were very clear as to what they needed from us to be successful and when they needed it to keep us on schedule. the meetings were efficient and ran on schedule.

What did you find most impressive or unique about this company?

We found that the designers and copy editors were able to understand our product, its value, and get a grasp for the arcane language used by this part of the financial technology industry. We did not need to "educate" the Bop team. They took it upon themselves to get up to speed.

Are there any areas for improvement or something they could have done differently?

Nothing. they nailed it. We are using them for a website refresh for another company we own.

BACKGROUND

Please describe your company and your position there.

Company provides platform for ecommerce brands. I am a marketing director here and was in charge of our website redesign. Vetting out agencies, managing project and then managing website post launch.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bop Design, and what were your goals?

We were in need of a brand new website that would clearly communicate to visitors what we offered as well as generate leads for our sales team.

SOLUTION

How did you select this vendor and what were the deciding factors?

Bop showed a clear history of success designing and building websites for businesses that would generate leads. They "spoke our language" and needed very little guidance of what we were wanting to achieve with a new website. Also, as far as pricing, they couldn't be beat.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project began with a kick off meeting with our main internal contacts for the project. The Bop team defined their team and what their roles were and provided us a Smartsheet outlining the entire project including dates so we could see exactly what was going to be done when.

They also were able to clearly communicate the fact that all dates were dependent upon our team sticking to the deadlines assigned to us. Bop also set up weekly calls so we always had a chance to ask questions, clarify needs, etc. Our assigned project manager, Jess, was also very responsive when it came to any inquiries we sent via email, we never waited more than 24 business hours to get a response. Throughout the process we were given access to GatherContent to provide feedback on the content they wrote as well as BugHerd to provide feedback on the test site prior to launch.

How many people from the vendor's team worked with you, and what were their positions?

We primarily worked with 6 of Bop's team members to get our site launched. Our assigned project manager, a brand and content manager, copywriter, art director, web development director as well as one of the co-owner's of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched our new site a week ago so we don't have any measurable outcome yet. However, we have heard from many internal team members how amazing the site is. Not just visually, but how well it communicates to visitors what we do (a major issue in our previous site).

Describe their project management style, including communication tools and timeliness.

We primarily relied on email to work with our project manager but we also had access to the Smartsheet she had created outlining the entire project with deadlines. We also had weekly meetings scheduled with the key team members depending on where we were in the project to ensure we always had an opportunity to discuss any questions we might have. Everyone we reached out to on the team was very responsive, responding within 24 business hours. And if someone were out of the office their out of office message made it very clear who to reach out to in their absence.

What did you find most impressive or unique about this company?

Responsiveness, ability to grasp our offering even though it wasn't all ironed out before we started working with Bop, their patience when we didn't always have everything they needed at the date it was requested, their ability to communicate their reasoning for certain decisions (copy, design, implementation, etc.). Plus, everyone we worked with was clearly an expert in their role and so pleasant to interact with.

Are there any areas for improvement or something they could have done differently?

Nope. I've worked with other agencies in the past and working with Bop was an extremely better experience.