Bop Design

What evidence can you share that demonstrates the impact of the engagement? 

We started announcing the website in October and into early November. After the launch, website traffic doubled. In October, we had one real request from a user for a product demo. In November, we had 19 qualified leads. I was blown away—it was amazing.

How did Bop Design perform from a project management standpoint?

They had their own system, working on different versions at the same time. We struggled to find an image for the front page, but Bop Design worked with us as we went back and forth. Their team was well organized and responsive. Everyone that we interacted with was knowledgeable and professional. They’re a great company that managed the project well.

What did you find most impressive about them?

Their team has proven mechanics and processes for building a good website. They were really able to help us out as we went through the project. When we gave ideas, Bop Design not only made recommendations but also told us why. Multiple people were able to provide research to support their suggestions. Their team was on the ball. They stood out a cut above others because their team knew the best way to do what they do.

Are there any areas they could improve?

They had a version of the website for us to look at and make changes. And then they had the official developers version, which was not in the same location. That confused us, trying to figure out how the developers would access the changes. That could be fine for some but we’re used to coding. It would’ve gone smoother and faster if we had had one place where we knew when we made a change that a developer would see it.

Do you have any advice for potential customers?

Make sure to have your own research done. We had to write what we needed because you can’t wait for them to come up with everything. But, when they have an idea for a modification, I would recommend letting them go with it. They’ve done this for a long time and provide great ideas. I would highly recommend them to anyone. Don’t even think of it.

What evidence can you share that demonstrates the impact of the engagement?

We launched our website along with a press release and a few email campaigns. Based on our Google Analytics, we had surges of traffic increases and many more inquiries came in. In the last month, we received about 200 resumes to our site. Our website didn’t even have that functionality before this project.

How did Bop Design perform from a project management standpoint?

I’m always impressed with their team and never have any complaints. We’ve been working with the same project manager I’ve been dealing with for five years. Whenever I have questions, I can call the owner directly, and he makes sure everything is okay. He’s always checking in.

They don’t think of our project as crossing things off a list, they have integrity in their work. We’ve built a strong relationship. I know I can email anyone on their team and get answers to questions quickly. They communicate well to ensure that we are happy with the finished product.

What did you find most impressive about them?

They’re experts at practicing what they preach: ranking highly with SEM and SEO. They want their customers to be able to do this too, so they help us drive traffic to our websites. Their team was never prioritized their bottom line over making sure we were happy with their work. They truly listened to everything we had to say.

The team was very transparent about what they could and couldn’t accommodate with our budget. After having a negative experience with budgeting with a previous partner, this was a relief. They were also considerate of our time. Our discovery call was no more than an hour.

Even so, they perfectly understood our vision, returning to us with several design choices that were great matches for us. We honestly could’ve gone with any of the options they presented. Their integrity with their work really differentiates them.

Are there any areas they could improve?

The only thing I could say is that I’ve noticed that their prices have increased over the course of our relationship. That’s to be expected, though. They’ve grown their business and headcount. At the end of the day, they’re still definitely worth the money we spent. 

Do you have any advice for potential customers?

Voice your opinion if you have questions or concerns. They’re receptive to hearing anything you have to say. They might guide you into their best practices, but it’s their top priority to give you something that you’re happy with. So, don’t be afraid to provide them with honest feedback.