Bop Design

What evidence can you share that demonstrates the impact of the engagement? 

Our previous website was out of date and inconsistent with our current brand and profile, and our new one is a great upgrade. We’ve received a lot of positive feedback from people across our organization. Our customers who have had the chance to see it also enjoy the new look. Bop Design delivered a big upgrade from our legacy website!

How did Bop Design perform from a project management standpoint?

We selected Bop Design because we thought they would provide a high-quality experience. From a project management standpoint, they were on target with what we were looking for. We can always nitpick details, but we never questioned our decision. We knew all along that we were going down the right path with the right partners. 

What did you find most impressive about them?

In the early stages of our vetting process, they were one of the few companies that were more willing to hear our story and appreciate what our business is so that they could tailor their recommendations to fit our needs. Other firms offered cookie-cutter options and didn’t spend much time listening. Having a partner who is interested in understanding our business and formulating a design project to fit that was advantageous for us. 

Are there any areas they could improve?

I think the content writers hit a wall at a certain point in terms of delivering relevant material, but I’m likely to chalk that up to the specialized field in which we operate.

What evidence can you share that demonstrates the impact of the engagement?

Bop Design’s work with our startups has fostered significant website traffic and successful lead generation. We’re experiencing a lot of growth on the strength of their blogs and content marketing efforts.

The family business has always been well-known in the sector and the region, but we never had much of a web presence. Our old website was simple, and the content wasn’t descriptive enough, so we never felt as though we made a good first impression with clients. Now, new clients are impressed with the website because its design and content match the level we want to operate at. We’re far more reputable now.

How did Bop Design perform from a project management standpoint?

We had a few delays on both sides, but overall, they did well. They responded promptly and generally gave deadlines they could keep.

What did you find most impressive about them?

It’s impressive how quickly they were able to understand a completely new field. They did a great job of producing high-quality content based on relevant topics in our industry.

Are there any areas they could improve?

When I started with them, I know they were a relatively young company. I’d suggest that they keep growing by continuing to add staff and service lines.

Do you have any advice for potential customers?

Maybe my experience is unique because I had projects for five different companies, but I’d advise future clients to be prepared to invest the time necessary to make sure the project is successful. They will likely dedicate more time to it than they initially expected to.

What evidence can you share that demonstrates the impact of the engagement?

Web traffic has increased by roughly 85%, but that hasn’t equated to more revenue at this time. We have things planned out, which will help the revenue stream. We’re picking up the momentum on being more specific about what we need donations for.

How did Bop Design perform from a project management standpoint?

We rejected their first swipe at our website. We gave them constructive criticism and ideas on what we were looking for. I thought they’d want more money and that they wouldn’t be cooperative, but it was just the opposite: they jumped on it and did it.

We held weekly in-person and teleconference meetings during development. Bop Design kept us on schedule and maintained productivity on both sides. They give us constructive and reflective assessments. Last week, it came back that our AdRoll was getting a 100% bounce rate, which is very bad. It was alarming and we didn’t know what was happening or what we needed to do to change it. But we all had great ideas and took care of it. I love their accountability, quick reactions, and constructive criticisms and fixes.

What did you find most impressive about them?

The team is efficient and cost-effective. Unlike other vendors, Bop Design cares about their work, as opposed to just the bottom line.

Are there any areas they could improve?

No one’s perfect, but I can’t think of anything.

Do you have any advice for future clients of theirs?

Have detailed goals and plan. Going to a company like Bop Design will only hinder effective communication between teams.  

What evidence can you share that demonstrates the impact of the engagement?

Bop Design has had a huge impact on my business by helping make my online presence much more professional, modern, and engaging. By investing in their services, I've essentially invested in my own business and seen a significant improvement in leads as a result of their work. They've also helped establish my business on a more national and global level. I'm now ranking at the top of Google for certain key words, and my reach has extended beyond the local market.

How did Bop Design perform from a project management standpoint?

They're outstanding–timely, efficient, and clear in communications. We connect at least once a month, but they're responsive regardless of when I reach out either via email or phone. They suggest a lot of great ideas on ways to continually improve my online presence. They don't wait for me to tell them what I need, but rather they anticipate what I need and regularly set new goals for the website.

What did you find most impressive about them?

I've had tremendous growth, and I attribute most of that to the work they've done for me. I'm also very impressed by both their technical abilities and emotional intelligence. Their team has been very understanding about some of my fears around investing in certain areas, so their ability to communicate in a way that makes me feel comfortable and informed about what they're doing has made all the difference.

Are there any areas they could improve?

No. I was reasonably skeptical about hiring someone for these types of services in the beginning, but it's made so much sense for my business in the long run. They did a great job of convincing me every step of the way and being sensitive to my needs without trying to oversell me on anything.

Do you have any advice for potential customers?

Be honest about your needs and be willing to listen and try what they recommend for your business, even if you're unsure if it will be worth it. Once I was willing to take their feedback to heart, they helped take my business to the next level.