9BITS

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager of a health website. We’re a content platform that houses articles and videos.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 9BITS?

We have an enormous reach and receive lots of traffic, around 10 million visitors a month. We wanted to open a marketplace and brought on 9BITS to help us achieve that.

SOLUTION

What was the scope of their involvement?

They built our marketplace; the overall site is on Magento. Our platform collects offers for medical exams, medical procedures, and medical products such as dietary supplements and other health-related products.

What is the team composition?

We worked with the CEO, a product manager, five developers, and testers.

How did you come to work with 9BITS?

We chose them because their prices were competitive. They’re a budget-friendly company.

How much have you invested with them?

We invested about $100,000–$250,000.

What is the status of this engagement?

The engagement was from December 2019–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with the deliverables. 9BITS is flexible. They quickly adapted to any changes we wanted to implement on the product. We’re satisfied with the website. There’s still a lot to be done to improve and stand us apart from our competitors. The UX isn’t as satisfactory as it could be, and we’d like to change it in future months.

This isn’t because 9BITS did something wrong. It’s because of a business decision. At the beginning of the engagement, there were some performance problems. We addressed it with them, and they improved within a month or two.

How did 9BITS perform from a project management standpoint?

Project management was great. We had great communication through different platforms and meetings. We corresponded through emails, Microsoft Teams, Jira, and WhatsApp.

What did you find most impressive about them?

Their accessibility and flexibility were excellent. They understood our priorities and adapted to them.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Specify the range of functionalities you want in your product. Be as specific as you can before signing the agreement; check it twice.

BACKGROUND

Introduce your business and what you do there.

I’m the owner & CEO of a management consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 9BITS?

We needed a web application built for us.

SOLUTION

What was the scope of their involvement?

They built an internal CRM system using Java. The system collects information, such as documents and data from audits. They provide ongoing customization and improvements, as needed.

What is the team composition?

There are 5-6 developers on the team.

How did you come to work with 9BITS?

They were recommended by one of our customers.

How much have you invested with them?

We spent about $150,000.

What is the status of this engagement?

We began working together around January 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They delivered on schedule, and within budget, which I consider successful. The system is stable and helps make audit procedures faster and more efficient. We’re satisfied. 

How did 9BITS perform from a project management standpoint?

They were flexible to the changes in requirements we made during implementation. They were prompt regarding deadlines.

What did you find most impressive about them?

They’re an experienced team with strong technical skills. They’re dedicated and quite good at what they do. 

Are there any areas they could improve?

No, I don’t think so.

BACKGROUND

Introduce your business and what you do there.

I’m an IT project manager at Nextbike S.A., a bike-sharing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 9BITS?

We needed a partner who could help us develop a few mobile applications for our bike-sharing service.

SOLUTION

What was the scope of their involvement?

9BITS’ responsibility was to develop mobile applications for iOS and Android. They prepared the integration with our core system and existing apps, a few Revel Systems, VPNs, and a tunnel link for the connections in some cities.

What is the team composition?

There were between 10-20 developers, depending on the project.

How did you come to work with 9BITS?

We’ve worked with 9BITS on projects in the past, and were happy with the quality of their work and ability to understand our business.

How much have you invested with them?

We’ve spent between €10,000-€25,000 (approximately $10,800–$27,000 USD).

What is the status of this engagement?

We started working together in September 2019 and we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were pleased with the mockups 9BITS created of the application and appreciated their dedication to training. Further, we were impressed by their involvement in maintenance after the launch of the project.

How did 9BITS perform from a project management standpoint?

They offer high-quality project management. Often, we needed to meet strict deadlines, and they were always on time.

What did you find most impressive about them?

Their timeliness stands out, and is what’s most important to us.

Are there any areas they could improve?

We would appreciate if their team members could work onsite for certain projects.

Do you have any advice for potential customers?

They can work in several different methodologies, like waterfall or agile, so take advantage of their flexibility. Also, go into the engagement with an agreement about when payments should be made.