DigitalSuits - Shopify Plus Partner

BACKGROUND

Please describe your company and position.

I am an Executive at Luma Nutrition

Describe what your company does in a single sentence.

Luma Nutrition is a veteran owned health supplement company. We offer trusted natural supplements that are crafted from the highest quality ingredients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Develop essential website pages, such as Subscription Benefits, About Us, Home, Reviews, Ingredients, and Navigation.
• Establish a functional order-tracking application.
• Successfully migrate existing landing pages to Shopify 2.0 while maintaining design, content, and functionality.

SOLUTION

How did you find DigitalSuits?

Referral

Why did you select DigitalSuits over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had Digital Suits create essential website pages, like Subscription Benefits, About Us, Home, Reviews, Ingredients, and Navigation. These key elements helped us to enhance user experience and improve retention. The next task was to establish an order-tracking application that streamlines the order process.

This tool provides our customers with real-time tracking, order status updates, and notifications to easily monitor their purchases from when they place an order to its safe and timely delivery. Digital Suits also migrated our existing landing pages to Shopify 2.0 without compromising design, content, or functionality. The team was easy to work with. They had systems in place to manage to process and they had great communication throughout all steps of the projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The updated website design helped enhance user engagement, resulting in an increase in website traffic and a rise in the average time users spent on our site. Implementing an order-tracking application led to a reduction in customer inquiries related to order status, indicating improved customer satisfaction and efficiency in the order process.

Transition to Shopify 2.0 significantly improved our website's performance and resulted in a 40% decrease in page loading times, contributing to an increase in conversion rates and a boost in overall online sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was thoroughly planned and divided into distinct steps, each with its own set of timeframes. I'm pleased that there were no delays throughout the entire process. We are highly satisfied with the results achieved.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're attentive to details and well-organized. Their processes ensure the work is done on time, their roles are clearly defined, and they strive to deliver their jobs quickly.

Are there any areas for improvement or something DigitalSuits could have done differently?

Overall quite satisfied. Nothing comes to mind at this time.

BACKGROUND

Please describe your company and position.

I am the Director of a digital marketing agency.

Describe what your company does in a single sentence.

We are digital marketing company that offers variety of services including web design, SEO, PPC ads.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Help our client to migrate and launch their Shopify Plus store
• Implement a custom design into Shopify
• Implement various integrations and custom scripts needed for the unique marketing strategy

SOLUTION

How did you find DigitalSuits?

Online Search

Why did you select DigitalSuits over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from DigitalSuits were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired DigitalSuits as our white-label partners to work on a big ecommerce project involving Shopify Plus. It was a complex project, where we had to push boundaries of what Shopify can do. Team at DS were always responsive, professional and skillful.A good partner!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New store was launched rather quicly and started generating traffic and sales. It had a very few bugs and was tested. Now serves 100s of thousands of visitors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of responsiveness, DigitalSuits proved to be attentive and agile. All our concerns were promptly acknowledged and acted upon by swiftly addressing our needs, ensuring that all our concerns were promptly acknowledged and acted upon. By being transparent and open, they created an efficient, fostering environment where our requirements were understood and translated into actionable solutions.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work is really good. They know what they are doing and have very good Senior Developers.

Are there any areas for improvement or something DigitalSuits could have done differently?

Project Management sometimes was lacking from their side what seems like was mostly because of the overload of work on their side.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing at Koio, an online footwear retailer. In my role, I’m in charge of managing both our marketing and our e-commerce site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DigitalSuits?

We had challenges with finding reliable and cost-efficient Shopify developers. We had previously worked with a US-based agency, but we experienced many issues. In addition to the high cost, we didn’t have a dedicated developer who could work on our website consistently to grow with our internal team. Thus, we were looking for another partner.

SOLUTION

What was the scope of their involvement?

We’ve been working with Stanislav (E-Commerce Team Leader) for over a year on our Shopify development needs; he has helped us develop our Shopify website. Although the site uses templates, he has also developed some customizations. Additionally, he’s in charge of maintenance as well, which includes fixing bugs and issues.

Our site has a very simple e-commerce setup, which includes a homepage that describes our business and different collection pages that organize our products within different categories. We also have product description pages, which provide information about specific products, such as the sizing, style, fit, description, and other details. Moreover, it has a check-out functionality.

What is the team composition?

We work with Artem (Co-Founder & CEO) and Stanislav. Artem is our main point of contact for sales or logistical work, whereas Stanislav acts as our lead Shopify developer and works with us on a daily basis.

How did you come to work with DigitalSuits?

We met DigitalSuits through a referral, and we were first introduced to Artam, with whom I spoke directly. He walked me through the process, and we had a few interview rounds with different developers. Then, we had them go through a small test, which they completed. After that test, we hired Stanislav, one of DigitalSuits’ developers, to work with us on this project.

In addition to DigitalSuits’ Shopify expertise, I really enjoyed working with Artem. He has a great sense of who they were — a relatively small agency. Moreover, we were introduced to very solid talent within their team. Those were the main reasons why we hired them.

How much have you invested with them?

We pay DigitalSuits around $8,000 per month.

What is the status of this engagement?

We started working together around December 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had a very solid engagement with DigitalSuits and Stanislav. Since we started working with them, we’ve seen a very dramatic improvement in our website conversions, going from 0.8% to 1%, which is a big result for us. Moreover, our site speed has increased by around 30%–35%. Those are our main KPIs, and both are directly attributable to Stanislav’s work.

How did DigitalSuits perform from a project management standpoint?

Stanislav meets 95%–100% of his deadlines and rarely drops the ball or has any issues. Whenever he has had issues, those have been minor and easily rectifiable. Overall, he has been a great asset to our team. We use Jira and Asana to manage the engagement, as well as Slack and Google Meet to communicate.

What did you find most impressive about them?

DigitalSuits’ communication is fantastic, which speaks to the size of their agency. They’re a little smaller than other companies, so they can be intimately involved in the search and communication processes. On top of that, the level of their Shopify development talent is fantastic; they have outstanding Shopify developers.

Are there any areas they could improve?

I can’t think of anything DigitalSuits could improve on.

Do you have any advice for potential customers?

You’ll get out of the engagement as much as you put into it, so you need to be hands-on, communicate with them, and treat them as an extension of your team to get a lot of value out of them.

BACKGROUND

Please describe your company and position.

I'm the Co-founder of Emotcia LLC.

Describe what your company does in a single sentence.

We are a third-party platform for selling experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Create a website with specific features

SOLUTION

How did you find DigitalSuits?

Referral

Why did you select DigitalSuits over others?

• High ratings
• Pricing first our budget
• Great culture fit
• Good value for cost
• Referred to me

What was the size of DigitalSuits’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We desired to create a website for selling something special like emotions and our services needed specific price calculations. We wanted our clients to choose up to five emotions and pay for the ones they chose. Shopify development was the best suited for our project. As it was not a simple Shopify functionality, we chose DigitalSuits company as a professional Shopify expert.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• DigitalSuits did their best to build and launch our new website. We are satisfied with the quality of the final product. Thanks to their incredible work, we got a website for customers to purchase great event gifts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our partner established a predictable, efficient, and transparent process that ensured the project was implemented according to agreed timeframes. With a highly motivated and productive team, they helped us achieve the high-level goals of the project.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

DigitalSuits experts are proficient in Shopify development and not only. They know how to manage projects efficiently and deal with cornerstones. Their project management approach prevents miscommunications and facilitates a collaborative process.

BACKGROUND

Please describe your company and position.

I am the Product Manager of (a/an) Software

Describe what your company does in a single sentence.

The company that provides tax, compliance and customs automation services for the e-commerce and logistics industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• We provide Import One Stop Shop (IOSS) and duty tax calculation services, so we required Shopify and Magento applications that would allow us to integrate and calculate these for e-commerce platforms. Before our cooperation with DigitalSuits, we processed the reports manually and the application allowed us to automate that process.

SOLUTION

How did you find DigitalSuits?

Online Search, Referral, Other

Why did you select DigitalSuits over others?

Good value for cost, Company values aligned

What was the size of DigitalSuits’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First, we had a kick-off meeting to define the list of potential clients who could install the alpha version of the app. Then we proceed to the development stage. After that, we had a software testing stage done by the DigitalSuits team, user acceptance testing, and testing of the app with the first clients who have been using it for 1 month. The project also included a support stage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Revenue
• Adoption
• Retention

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had constant communication through chats and support chats. Also, we had daily meetings and demos to keep in touch and share updates. 

What was your primary form of communication with DigitalSuits?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Their team provided valuable insights about our system, allowing us to refactor the code and fix flaws in advance.

Are there any areas for improvement or something DigitalSuits could have done differently?

In the beginning, it took the team some time to better understand the application’s purpose, gather requirements, and study the functionality. However, it didn’t cause any significant problems.

BACKGROUND

Please describe your company and your position there.

I am CEO at Savarian.tech, a software testing company that provides consulting, QA outsourcing, managed testing, and other services needed to improve the quality and usability of digital products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalSuits, and what were your goals?

We asked DigitalSuits to develop a new platform version for one of our clients. The main objectives were to create an intuitive platform rich in functions and helpful tools. Since the client is an online marketplace, it was essential to add convenient checkout and payment pages, a personal account section, and other functions that would help enhance the shopping experience for the client's potential and current customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of our business partners recommended DigitalSuits as a reliable company. Various software development services and great reviews on trusted platforms were deciding factors. The pricing model was convenient for the client, and the team's responsiveness was outstanding, so the client's team quickly made up their mind and chose to go with DigitalSuits.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project milestones included the following: setting up a roadmap, creating draft mockups, design and UI finalization, platform launch, and post-release support. The client wanted to create a stylish and minimalistic yet multi-functional marketplace platform. To help potential customers get everything they need in one place, DigitalSuits added customization features, for instance, personal discounts and bundle constructors.

Also, they implemented a Personal Assistant bot, and a Personal Account page to keep track of all orders, payment history, and add items to a wishlist. The DigitalSuits team also incorporated Blog and About pages to help potential customers quickly find the necessary information and get the maximum out of the platform visit.

How many people from the vendor's team worked with you, and what were their positions?

DigitalSuits provided the client with 12 new teammates, including UI/UX designers, web developers, a Project Manager, and 2D artists. We helped test performance metrics on our own.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The DigitalSuits team were responsible for Full-cycle development including (requirements, design, development, deployment and ongoing maintenance). This way, they ensured high user engagement and on-page time once the platform was released.

Describe their project management style, including communication tools and timeliness.

Our client is in love with DigitalSuits and they way they provide their service. They quickly provided highly skilled developers and designers who completed the project in the best way possible. The client received regular reports and feedback on every project milestone, which helped keep track of the progress. Overall, the workflow was efficient and well-organized.

What did you find most impressive or unique about this company?

The DigitalSuits team showed a high level of professionalism and great communication skills. Our client was delighted with the final design, page usability, and custom features. Everything was done on time, there were no major bugs, and the launch went very smoothly.

Are there any areas for improvement or something they could have done differently?

Not that I recall.

BACKGROUND

Please describe your company and your position there.

we are a refurbished hardware e-commerce retailer specializing in consumer electronics in the european market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalSuits, and what were your goals?

The collaboration consisted of modifying an existing Shopify theme for our purposes, customizing it and adding more features.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were already in contact with DigitalSuits last year. We were already familiar with their work and their professional approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our first point of contact was the CEO himself. After a phone call to get to know each other and another deep-dive, we both decided to tackle the project.

How many people from the vendor's team worked with you, and what were their positions?

After the contract was signed, we were provided with a complete team of professionals:

• Project manager
• lead
• designer
• developer
• the CEO himself

for internal communication, we opened a slack channel, which allowed us to work very quickly and agilely.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The collaboration is insane! All previously discussed topics and promises and agreements were kept! We have always run within the budget as well as the timing. Considering the situation what is going on in Ukraine right now, this is more than considerable!

Describe their project management style, including communication tools and timeliness.

the project and implementation was presented and finalized in advance via Figma. Our project manager was part of both teams at all times to get the best possible outcome and make us happy.

What did you find most impressive or unique about this company?

the team spirit and especially the constant professionalism! The entire team, which operates from the Ukraine, is daily at the mercy of unacceptable circumstances, but this was not noticeable in any way within the project. And we all appreciate that very much!

Are there any areas for improvement or something they could have done differently?

it's hard to believe... but NO! Please stay as you are! Personally and also professionally! We are looking forward to the further projects.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager at HappySoaps, an e-commerce company that sells soaps, primarily to women. Our shop runs on Shopify in Native. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DigitalSuits?

We brought on DigitalSuits for Shopify backend development. 

SOLUTION

What was the scope of their involvement?

DigitalSuits has done backend development work on our Shopify store; they’ve created backend functionalities that aren’t available on standard Shopify sites. The backend app they’ve created solves problems we’ve been having with our fulfillment partners. 

How did you come to work with DigitalSuits?

My girlfriend found them through her network. From there, I reached out to them to begin a partnership. 

How much have you invested with them?

At this point, we’ve invested over $10,000, but we’re expecting to spend more. 

What is the status of this engagement?

Our ongoing engagement began in June 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

DigitalSuits has come to the rescue in our time of need. They deliver well when we need them to — we’ll continue working with them on other projects. 

How did DigitalSuits perform from a project management standpoint?

Their team delivers on time and stays within budget. We communicate with them through several channels, including email, where we verify deliverables. Day-to-day communication is mainly done through Slack, and we have meetings whenever necessary. If there is something urgent, DigitalSuits is available to help. 

What did you find most impressive about them?

No matter the challenge we throw at them, DigitalSuits listens to the issue and finds a solution. They never take the victim role; their team takes responsibility for their work. 

Are there any areas they could improve?

I can’t think of anything for them to improve. 

Do you have any advice for potential customers?

I’d advise customers to have as much detail laid out as possible, including what they want and expect from the partnership. However, it’s also important to stay open to DigitalSuits’ advice. 

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of a health and wellness vitamin and supplement company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DigitalSuits?

We wanted a more robust e-commerce site, so we were looking for a partner with experience with startups that could work with our budget constraints but still deliver a good product.

SOLUTION

What was the scope of their involvement?

DigitalSuits did e-commerce development for us from scratch in our old Shopify platform. They built custom themes, implemented new functionalities, and redesigned the whole look and feel of our online presence. In terms of features, they added a subscription functionality and upgraded our entire UI/UX. Regarding design, they did everything based on some Figma designs we drafted and took those to the next level to optimize certain sections of our site.

What is the team composition?

We worked primarily with Artem (CEO), a project manager, a designer, and a team of developers.

How did you come to work with DigitalSuits?

I did a massive vetting process where I talked to around 40 vendors that I found online. I was looking for a company with Shopify experience and chose DigitalSuits as our provider.

What is the status of this engagement?

We worked together from November 2021–February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a great job, and I was delighted with their results and their flexible ability to make changes when I felt indecisive about things. Overall, the look and functionality of the site were great.

How did DigitalSuits perform from a project management standpoint?

They were very patient and responsive with me; I never waited for an answer from their side despite the time differences. In terms of communication, we used video calls and Slack. In addition to that, their ability to communicate in English was great even though they’re based in Ukraine.

What did you find most impressive about them?

I was pleasantly surprised by their design abilities; I was nervous at first, but their design team was sharp, fast, and efficient, even with the development.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — it was a smooth process, and they adapted to our resources.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of JP Bathroom Master LLC, a bath product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DigitalSuits?

We wanted to revamp our website.

SOLUTION

What was the scope of their involvement?

DigitalSuits did web redesign and redevelopment for us from scratch. They helped us migrate from our WooCommerce platform to Shopify. To jumpstart the project, they went through a very thorough discovery process to understand our requirements.

In terms of functionalities, they enabled us to tweak the site as needed easily. Overall, it’s an e-commerce site.

What is the team composition?

We worked with four members of their team, including a project manager, a coder, and Artyom (Owner).

How did you come to work with DigitalSuits?

I interviewed multiple vendors, but I chose DigitalSuits based on their approach and questions throughout the research and discovery process.

How much have you invested in them?

We spent about $10,000 with them.

What is the status of this engagement?

We worked together from February–June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve only had good experiences with the end product they delivered; my whole team uses and understands the platform, which helps me internally with my sales.

How did DigitalSuits perform from a project management standpoint?

Project management was amazing! In terms of tools, we used spreadsheets, email, phone calls, and video conferencing.

What did you find most impressive about them?

Their professionalism was outstanding throughout the process.

Are there any areas they could improve?

There were certain parts of the design that we weren’t thrilled with, but overall, they pulled the right metrics that we needed.

Do you have any advice for potential customers?

They were great at eliciting their client’s requirements, so I’d recommend sitting back and enjoying the process.