DigitalSuits

BACKGROUND

Please describe your company and position.

I am a manager at Whales Marketing

Describe what your company does in a single sentence.

A digital marketing agency offers marketing solutions that can increase your online visibility, lead generation, and revenue using various marketing channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• The client needed a Shopify Plus development partner to fully redesign their site and migrate it to Shopify 2.0.
• They also wanted to fix issues with accessibility compliance and integrating 3d-party apps.
• The client needed to increase the site’s performance.

SOLUTION

How did you find DigitalSuits?

• Online Search
• Clutch Site

Why did you select DigitalSuits over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked together with DigitalSuits for one client. We were responsible for marketing and
DigitalSuits for design and development.
DigitalSuits undertook a comprehensive website redesign for the client, revamping key sections
such as the Home page, Product pages, account, and collections to enhance user experience.
The scope included resolving improper header menu functionality, integrating third-party apps,
and migrating the platform to Shopify 2.0. Additional deliverables involved improving
accessibility compliance, optimizing site performance, enhancing the cart drawer with features
like discounts and bundles, redesigning apps, and enabling greater content flexibility for the
client.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

DigitalSuits’ redesign not only enhanced the visual appeal of the client’s site but also improved
the user experience. A great result the client enjoyed was the increase in site performance –
 their site speed improved by 30%-35%. The enhancements the DigitalSuits team delivered
contributed to a boost in AOV – 22% – and an increase in customer satisfaction – 21%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DigitalSuits executed the project efficiently, meeting all deadlines and ensuring seamless
communication throughout. They promptly addressed client needs, adapted to feedback, and
kept everyone updated at every stage of the process.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We dedicated significant effort to finding a reliable Shopify development partner with extensive
expertise and hands-on experience in Shopify Plus. After extensive research, we decided to
choose DigitalSuits based on multiple positive reviews here on Clutch. DigitalSuits stood out
with their innovative approach, meticulous attention to detail, and ability to address unique
challenges with precision. Their proactive communication and dedication to understanding the
client’s specific needs made the collaboration truly exceptional.

Are there any areas for improvement or something DigitalSuits could have done differently?

Everything was great. From the initial consultation to the final delivery, their attention to detail,
timely execution, and seamless communication made the entire process smooth and
stress-free. The results speak for themselves.

BACKGROUND

Please describe your company and position.

I am the Marketer of Elit-Web

Describe what your company does in a single sentence.

Full-Service Digital Marketing to Boost Your Business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Our client needed an E-commerce development partner to revamp their site.
• They also wanted tо improve the website functionality by integrating advanced features.
• The client needed to increase the site’s speed and responsiveness for a seamless experience across all devices.

SOLUTION

How did you find DigitalSuits?

Referral

Why did you select DigitalSuits over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DigitalSuits handled a full-scale ecommerce development project for our client. This included redesigning the entire online store to enhance user experience and create a modern, responsive interface. They also developed a dynamic product configurator, enabling customers to personalize products with real-time updates. Additionally, they optimized website performance for faster loading times and better mobile responsiveness.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From the very start, their team understood our vision and requirements, offering insightful suggestions that improved not only the design but also the overall functionality of the site.

The client was greatly pleased with the achieved results:

• An increase in engagement rates due to the improved user experience and optimized checkout process.
• A 33% reduction in page load times, resulting in lower bounce rates.
• A 25% boost in average order value, thanks to the dynamic product configurator and personalized recommendations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DigitalSuits managed the project effectively, delivering everything on schedule. They were quick to respond to our client’s needs, making adjustments as needed and keeping us informed every step of the way.

What was your primary form of communication with DigitalSuits?

Email or Messaging App

What did you find most impressive or unique about this company?

We spent a lot of time looking for a partner who could help us improve not just our clients' sales through advertising and marketing but also the performance of their website and the success of their UX/UI design. After evaluating several options, it became clear that DigitalSuits was the standout choice. 

The most impressive aspect of DigitalSuits was their ability to blend creativity with technical expertise. Their dynamic product configurator and the seamless integration of various systems truly set them apart. Their proactive communication and commitment to understanding our client’s specific needs made the entire process smooth and efficient.

Are there any areas for improvement or something DigitalSuits could have done differently?

Overall, their work was excellent, with no major areas for improvement. If anything, a bit more initiative in proposing new ideas or enhancements could add even more value.

BACKGROUND

Please describe your company and position.

I am the Director Of E-Commmerce of Dress The Population

Describe what your company does in a single sentence.

We are a luxury women's fashion brand specializing in speacial occasion dresses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Ongoing management of web development projects
• Website optimizations

SOLUTION

How did you find DigitalSuits?

• Online Search
• Referral

Why did you select DigitalSuits over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Good communication

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes optimizing the existing website to enhance performance, improve user experience, and ensure compatibility across all devices and browsers. This involves fine-tuning the site's speed, implementing SEO best practices, and addressing any technical issues. 

Additionally, the agency will build custom features tailored to our specific needs, such as developing bespoke functionalities to support the upcoming launch of a new product line. Digital Suits will also provide ongoing development support, which includes regular updates, bug fixes, security enhancements, and continuous improvements to keep the website running smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen great improvements to our website's speed and core vitals with the optimizations Digital Suits has made. We've also been able to implement several new content modules to the site thatnks to the custom features they've built. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We couldn't be happier with our partnership with Digital Suits. The team has been professional, responsive, and truly invested in our success. All of our project timelines have been met and their communication throughout the process has helped tremendously. We also greatly appreciate their willingness to assist with time sensitive needs. 

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Since working with them, we've been able to implement several features on the site that have always been pain points for the business. They work efficiently and always take the time to understand our needs and work with us on a solution. They have a can-do attitude and will go above and beyond to ensure our needs are met.

Are there any areas for improvement or something DigitalSuits could have done differently?

Nothing that I can think of!

BACKGROUND

Please describe your company and position.

I am the Project Manager of Epic Design Labs

Describe what your company does in a single sentence.

Digital Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Help us with complex projects

SOLUTION

How did you find DigitalSuits?

Online Search

Why did you select DigitalSuits over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Goal 1. Helping users navigate the website was our top priority during the retainer services provided by the DigitalSuits team. After all, DigitalSuits experts help to reach this goal making the process easier than ever. They successfully ensure that all the content categories work well for the visitors.
• Goal 2. They accurately migrated all product information and features to the new theme, thus, there was no data loss or disruptions.
• Goal 3. We needed to meet the high expectations of our client, and DigitalSuits achieved this by optimizing the new theme for faster loading times and better mobile responsiveness, which forced overall performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are satisfied with the results achieved during the retainer support provided by the DigitalSuits team. As a result of the enhancements, the website navigation is now predictable, seamless, and more enjoyable for users. Changing a theme is not a simple task. It can lead to visual issues with logo placement, fields, icons, and any custom-added blocks.

Additionally, it may affect the behavior of apps that introduce custom logic to the front end. However, our process was smooth, and DigitalSuits experts helped us avoid all these challenges.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They realized all the improvement plans successfully and reached the desired results within the agreed timeframe. They were always attentive to details and constantly cooperated with our team throughout the process, making amendments and other adjustments as needed.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by DigitalSuits’ keen focus and attention to detail. They kept the project right on budget and helped us stay focused, avoiding any unnecessary detours. The DigitalSuits team excelled at transferring all customizations and ensuring they functioned as expected—a level of expertise needed to make the development process smooth and efficient.

Are there any areas for improvement or something DigitalSuits could have done differently?

We have no suggestions for improvement - the process was flawlessly organized and executed.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Cheeky

Describe what your company does in a single sentence.

The affordable custom night guard service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Completely revamping the design and layout of a website's home page
• Goal 2. Optimizing the layout and design of the CTA page
• Goal 3. Customer flow improvement

SOLUTION

How did you find DigitalSuits?

• Online Search
• Referral
• Clutch Site
• Other

Why did you select DigitalSuits over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought DigitalSuits on board to spruce up our website because we wanted a fresh new look. Our homepage needed a serious modern facelift, so we started from there. The team took charge and completely redesigned it. Aligning it perfectly with our brand's vision makes us move to the next level. Developers provided strategic optimization, and wow, did it make a difference! 

Our website's navigation got a major boost, and our content became way more appealing to visitors. But the big highlight was revamping our Call to Action (CTA) page. We needed it to be not just eye-catching but also super user-friendly to get folks interacting with it. And the outcome was truly remarkable. The team's technical expertise stayed rock-solid throughout the project, and they had our backs with any technical challenges that popped up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes were great, we got an improved user flow, an enhanced user experience, and the successful addition of new collections. We are genuinely pleased with the results and the partnership with DigitalSuits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DigitalSuits provides expert services with a flexible approach to task implementation. But all the delivery processes were according to the project schedule and budget. Programming and installation were carried out according to plans made with our project team. Our mutual cooperation resulted in a smooth start-up and securing a rapid payback for our investment.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are pleased that the team was attentive to the project's demands while keeping things on track with our timeline and budget. Their way of working was super flexible and all-in on making our project a success.

Are there any areas for improvement or something DigitalSuits could have done differently?

We were satisfied with the work and look forward to working with the team more closely this year.

BACKGROUND

Please describe your company and position.

I am the Founder of DTC Pages

Describe what your company does in a single sentence.

DTC Pages is an ambitious conversion rate optimization (CRO) agency that helps retail businesses increase the efficiency of their marketing strategies and empowers them with high-converting sales funnels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• We needed a Shopify development partner to support our clients in implementing advised marketing improvements.
• Providing development from scratch or helping in achieving success with custom Shopify development.
• Technical support and consultancy in Shopify development.

SOLUTION

How did you find DigitalSuits?

Referral

Why did you select DigitalSuits over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Our scope of work includes a variety of Shopify modernization tasks, such as landing page development, product bundles and discounts, and quizzes for implementing custom development based on potential clients' answers. During this period, there was a wide array of implementations, with most of them connected to design improvement or implementation. 

Our cooperation is a perfect partnership to provide full-cycle services for retail businesses without miscommunication delays or bad results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The satisfaction of our clients is the best result we aim to achieve in our activities. The progress is based on increasing and optimizing our client's conversion rate. We receive positive feedback from our clients and have a positive experience of mutual cooperation with the DigitalSuits team, showcasing our delivery capability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I would affirm that project management at DigitalSuits is well-structured and efficient. The project manager consistently oversees the project's progress, monitors time allocation, and provides timely reports. During our cooperation period, we never faced delays.

What was your primary form of communication with DigitalSuits?

Email or Messaging App

What did you find most impressive or unique about this company?

The DigitalSuits experts are always attentive to the details of each project. They strive for exceptional professionalism and dedication to delivering outstanding quality work, which truly makes sense in cooperation. Their accuracy in their work has been outstanding. I appreciate their expertise, dedication to detail, and proactivity in providing improvements where possible.

Are there any areas for improvement or something DigitalSuits could have done differently?

So far, we are quite satisfied with the work done and we hope to work with DigitalSuits on future projects.

BACKGROUND

Please describe your company and position.

I am an Executive at Luma Nutrition

Describe what your company does in a single sentence.

Luma Nutrition is a veteran owned health supplement company. We offer trusted natural supplements that are crafted from the highest quality ingredients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Develop essential website pages, such as Subscription Benefits, About Us, Home, Reviews, Ingredients, and Navigation.
• Establish a functional order-tracking application.
• Successfully migrate existing landing pages to Shopify 2.0 while maintaining design, content, and functionality.

SOLUTION

How did you find DigitalSuits?

Referral

Why did you select DigitalSuits over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had Digital Suits create essential website pages, like Subscription Benefits, About Us, Home, Reviews, Ingredients, and Navigation. These key elements helped us to enhance user experience and improve retention. The next task was to establish an order-tracking application that streamlines the order process.

This tool provides our customers with real-time tracking, order status updates, and notifications to easily monitor their purchases from when they place an order to its safe and timely delivery. Digital Suits also migrated our existing landing pages to Shopify 2.0 without compromising design, content, or functionality. The team was easy to work with. They had systems in place to manage to process and they had great communication throughout all steps of the projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The updated website design helped enhance user engagement, resulting in an increase in website traffic and a rise in the average time users spent on our site. Implementing an order-tracking application led to a reduction in customer inquiries related to order status, indicating improved customer satisfaction and efficiency in the order process.

Transition to Shopify 2.0 significantly improved our website's performance and resulted in a 40% decrease in page loading times, contributing to an increase in conversion rates and a boost in overall online sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was thoroughly planned and divided into distinct steps, each with its own set of timeframes. I'm pleased that there were no delays throughout the entire process. We are highly satisfied with the results achieved.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're attentive to details and well-organized. Their processes ensure the work is done on time, their roles are clearly defined, and they strive to deliver their jobs quickly.

Are there any areas for improvement or something DigitalSuits could have done differently?

Overall quite satisfied. Nothing comes to mind at this time.

BACKGROUND

Please describe your company and position.

I am the Director of a digital marketing agency.

Describe what your company does in a single sentence.

We are digital marketing company that offers variety of services including web design, SEO, PPC ads.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Help our client to migrate and launch their Shopify Plus store
• Implement a custom design into Shopify
• Implement various integrations and custom scripts needed for the unique marketing strategy

SOLUTION

How did you find DigitalSuits?

Online Search

Why did you select DigitalSuits over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from DigitalSuits were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired DigitalSuits as our white-label partners to work on a big ecommerce project involving Shopify Plus. It was a complex project, where we had to push boundaries of what Shopify can do. Team at DS were always responsive, professional and skillful.A good partner!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New store was launched rather quicly and started generating traffic and sales. It had a very few bugs and was tested. Now serves 100s of thousands of visitors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of responsiveness, DigitalSuits proved to be attentive and agile. All our concerns were promptly acknowledged and acted upon by swiftly addressing our needs, ensuring that all our concerns were promptly acknowledged and acted upon. By being transparent and open, they created an efficient, fostering environment where our requirements were understood and translated into actionable solutions.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work is really good. They know what they are doing and have very good Senior Developers.

Are there any areas for improvement or something DigitalSuits could have done differently?

Project Management sometimes was lacking from their side what seems like was mostly because of the overload of work on their side.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing at Koio, an online footwear retailer. In my role, I’m in charge of managing both our marketing and our e-commerce site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DigitalSuits?

We had challenges with finding reliable and cost-efficient Shopify developers. We had previously worked with a US-based agency, but we experienced many issues. In addition to the high cost, we didn’t have a dedicated developer who could work on our website consistently to grow with our internal team. Thus, we were looking for another partner.

SOLUTION

What was the scope of their involvement?

We’ve been working with Stanislav (E-Commerce Team Leader) for over a year on our Shopify development needs; he has helped us develop our Shopify website. Although the site uses templates, he has also developed some customizations. Additionally, he’s in charge of maintenance as well, which includes fixing bugs and issues.

Our site has a very simple e-commerce setup, which includes a homepage that describes our business and different collection pages that organize our products within different categories. We also have product description pages, which provide information about specific products, such as the sizing, style, fit, description, and other details. Moreover, it has a check-out functionality.

What is the team composition?

We work with Artem (Co-Founder & CEO) and Stanislav. Artem is our main point of contact for sales or logistical work, whereas Stanislav acts as our lead Shopify developer and works with us on a daily basis.

How did you come to work with DigitalSuits?

We met DigitalSuits through a referral, and we were first introduced to Artam, with whom I spoke directly. He walked me through the process, and we had a few interview rounds with different developers. Then, we had them go through a small test, which they completed. After that test, we hired Stanislav, one of DigitalSuits’ developers, to work with us on this project.

In addition to DigitalSuits’ Shopify expertise, I really enjoyed working with Artem. He has a great sense of who they were — a relatively small agency. Moreover, we were introduced to very solid talent within their team. Those were the main reasons why we hired them.

How much have you invested with them?

We pay DigitalSuits around $8,000 per month.

What is the status of this engagement?

We started working together around December 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had a very solid engagement with DigitalSuits and Stanislav. Since we started working with them, we’ve seen a very dramatic improvement in our website conversions, going from 0.8% to 1%, which is a big result for us. Moreover, our site speed has increased by around 30%–35%. Those are our main KPIs, and both are directly attributable to Stanislav’s work.

How did DigitalSuits perform from a project management standpoint?

Stanislav meets 95%–100% of his deadlines and rarely drops the ball or has any issues. Whenever he has had issues, those have been minor and easily rectifiable. Overall, he has been a great asset to our team. We use Jira and Asana to manage the engagement, as well as Slack and Google Meet to communicate.

What did you find most impressive about them?

DigitalSuits’ communication is fantastic, which speaks to the size of their agency. They’re a little smaller than other companies, so they can be intimately involved in the search and communication processes. On top of that, the level of their Shopify development talent is fantastic; they have outstanding Shopify developers.

Are there any areas they could improve?

I can’t think of anything DigitalSuits could improve on.

Do you have any advice for potential customers?

You’ll get out of the engagement as much as you put into it, so you need to be hands-on, communicate with them, and treat them as an extension of your team to get a lot of value out of them.