DigitalSuits

Introduce your business and what you do there.

I’m the product manager at HappySoaps, an e-commerce company that sells soaps, primarily to women. Our shop runs on Shopify in Native. 

What challenge were you trying to address with DigitalSuits?

We brought on DigitalSuits for Shopify backend development. 

What was the scope of their involvement?

DigitalSuits has done backend development work on our Shopify store; they’ve created backend functionalities that aren’t available on standard Shopify sites. The backend app they’ve created solves problems we’ve been having with our fulfillment partners. 

How did you come to work with DigitalSuits?

My girlfriend found them through her network. From there, I reached out to them to begin a partnership. 

How much have you invested with them?

At this point, we’ve invested over $10,000, but we’re expecting to spend more. 

What is the status of this engagement?

Our ongoing engagement began in June 2022. 

What evidence can you share that demonstrates the impact of the engagement? 

DigitalSuits has come to the rescue in our time of need. They deliver well when we need them to — we’ll continue working with them on other projects. 

How did DigitalSuits perform from a project management standpoint?

Their team delivers on time and stays within budget. We communicate with them through several channels, including email, where we verify deliverables. Day-to-day communication is mainly done through Slack, and we have meetings whenever necessary. If there is something urgent, DigitalSuits is available to help. 

What did you find most impressive about them?

No matter the challenge we throw at them, DigitalSuits listens to the issue and finds a solution. They never take the victim role; their team takes responsibility for their work. 

Are there any areas they could improve?

I can’t think of anything for them to improve. 

Do you have any advice for potential customers?

I’d advise customers to have as much detail laid out as possible, including what they want and expect from the partnership. However, it’s also important to stay open to DigitalSuits’ advice. 

Introduce your business and what you do there.

I’m the CEO of Claim Technology. We developed the insurance industry’s first claims-as-a-service platform to enable companies to process and create digital claims.

What challenge were you trying to address with DigitalSuits?

We needed help building the claims-as-a-service platform, including the core platform app, a frontend chatbot, a backend case management system, and an API layer integration with third-party systems.

What was the scope of their involvement?

Their team was responsible for the IT architecture, front- and backend web development work for the platform components, and API implementations. The main app is programmed using Ruby on Rails, and the frontend was developed using React.js.

What is the team composition?

In total, I worked with about six developers, including an IT architect, two frontend developers, two backend developers, and a DevOps professional. 

How did you come to work with DigitalSuits?

I’d previously done some work with their CTO and co-founder.  

How much have you invested with them?

We’ve spent approximately $300,000. 

What is the status of this engagement?

The project began in June 2018, and it’s still ongoing. 

What evidence can you share that demonstrates the impact of the engagement?

We just launched the platform, so I don’t have any performance metrics. But, the DigitalSuits team has been incredibly invested in the project in terms of the time and energy they put into their work. They always go above and beyond to ensure our project’s success. I appreciate that they only assigned very senior developers to the project, and the quality of the work was great. They were able to come up with clever solutions for implementing new functionalities quickly. 

How did DigitalSuits perform from a project management standpoint?

They’ve been good about estimating timelines and generally sticking to them, despite a few exceptions. Originally, DigitalSuits assigned a project manager to help us coordinate everything. I eventually decided to forego that, because I wanted to work directly with the developers. 

What did you find most impressive about them?

They’ve been very thoughtful about approaching the build, making sure we don’t have to rework elements somewhere down the line. That’s added a lot of value to us. 

Are there any areas they could improve?

No, we’ve been very happy working with them. 

Do you have any advice for potential customers?

Have detailed specifications and good design assets for the team from the start. The more guidance you can give, the richer your discussion with DigitalSuits can be. 

Introduce your business and what you do there.

We’re a software design and development company, and I’m the CEO of the company.

What challenge were you trying to address with DigitalSuits?

We needed an e-commerce development team for two of our projects.

What was the scope of their involvement?

They started building from scratch, using Shopify. The application includes headless e-commerce, so e-commerce features are able to run independently of Shopify. The platform is maintained through a CMS system, making it easy for the client to edit and input new information. The web app was built using React. 

What is the team composition?

I worked directly with the CTO, a project manager, and a developer. There were other teammates working in the background. 

How did you come to work with DigitalSuits?

I met with the CEO and CTO before hiring them, and they were pretty confident about their ability to deliver. Their experience with Shopify was impressive, and they were willing to take on challenges. 

How much have you invested with them?

We’ve spent about $30,000 on their services. 

What is the status of this engagement?

The first project was built from June–September 2020. Since then, we’ve started another project with them and continue to rely on them for maintenance.

What evidence can you share that demonstrates the impact of the engagement?

They’re an accountable team that has experience in the industry. Even when they don’t immediately know an answer to our questions, they take the time to dig for a technical solution. They’re a great team to collaborate with.  

How did DigitalSuits perform from a project management standpoint?

Their availability, project management, and sense of accountability are great. We never have to hold their hand through issues, which is a big reason why we continue to work with them. We communicate with them through Slack, Google Drive, Jira, and Zoom. 

What did you find most impressive about them?

Their accountability was the most important. 

Are there any areas they could improve?

They could have been more thorough budgeters from the beginning of the project. 

Do you have any advice for potential customers?

They’re a great team.

Please describe your company and your position there.

We are a full-cycle digital agency offering a comprehensive range of custom software development and consulting services in the USA and Europe.

For what projects/services did your company hire DigitalSuits?

We hired DigitalSuits to help us develop a custom feature for an e-commerce (Shopify) project.

What were your goals for this project?

To give content managers possibility to edit multiple products with minmum effort by automating business processes

How did you select this vendor?

By recommendation of a company we used to work with

Describe the project and the services they provided in detail.

We already had the app logic and user flow in mind, so DigitalSuits needed to develop the feature based on the project style guide & specification

What was the team composition?

A Project Manager and a QA specialist from our side and a Developer from DigitalSuits.

Can you share any information that demonstrates the impact that this project has had on your business?

The feature was successfully delivered and passed acceptance test by the Client.

How was project management arranged and how effective was it?

They did everything on time. We used Slack for direct communication and Hangouts for demos and daily stand ups. The communication worked well for us.

What did you find most impressive about this company?

They did what had been expected with some changes forced by e-commerce platform limitations

Are there any areas for improvement?

The app deployment to production was an issue, other than that everything went well

Please describe your company and your position there.

I am an operations associate at askporter.

For what projects/services did your company hire DigitalSuits?

We are developing an AI-driven property management SaaS product for tenants, landlords, and facility service providers. We have an in-house AI team but needed an experienced team to build the CRM and connect it with the AI. 

What were your goals for this project?

We intend to implement a user-friendly solution that will improve communication among all parties. 

How did you select this vendor?

We found them through Upwork. Our CEO chose DigitalSuits based on their relevant experience in developing software for the real estate industry. They were also experienced in designing software architecture; this was essential, as we had only sketch designs and no project specifications or language requirements. 

Describe the project and the services they provided in detail.

The project is ongoing. DigitalSuits first designed and developed the CRM architecture according to our core features and designs, which included an AI integration. This AI bot was necessary for creating a workspace for facility service providers to receive and manage tenant or landlord requests.

DigitalSuits delivered the MVP in time for a successful demo. We have continued with product improvement—like adding new features—and have plans to implement more. 

What was the team composition?

Two frontend developers and one full stack developer were initially assigned to work with our two AI developers. We added a DevOps and another full stack developer as the scope expanded.

Can you share any information that demonstrates the impact that this project has had on your business?

DigitalSuits showed us that our product could be even better than we thought. The demo’s launch produced a lot of feedback from people who are now interested in our idea. Some of our desired features seem at times unrealistic to implement, but the development team always proves to us that no idea is too complex to deliver. 

How was project management arranged and how effective was it?

We enjoy working with the assigned manager. He immediately established communication between developers on both sides and organized the workflow in Jira, which helps us monitor the process more efficiently. We communicate via Slack and Zoom and, because their English is very good, we have had no issues. 

What did you find most impressive about this company?

DigitalSuits proved themselves to be specialists in their field. Not only was their suggested technology exactly what we needed, but their developers are also in constant contact with ours, which helps prevent potential problems or roadblocks. 

Are there any areas for improvement?

No, I don't have any specific areas.

Introduce your business and what you do there.

I’m a co-founder of a direct-to-consumer e-commerce startup.

What challenge were you trying to address with DigitalSuits?

We needed to develop a website.

What was the scope of their involvement?

We provided designs, which were done with another vendor. They developed our website on Shopify.
They created a custom template to bring our designs to life. They also did API integration and created an algorithm.

What is the team composition?

Yana (Customer Service Representative) is the project manager. There is also a lead full-stack developer, a junior frontend developer, a part-time backend developer, and a QA specialist. We interacted with Artem (CEO) at the beginning of the engagement.

How did you come to work with DigitalSuits?

We found them on Clutch. We liked their experience with startups and e-commerce projects, as well as their reasonable pricing. They also had good suggestions for solutions to specific challenges we faced.

How much have you invested with them?

We spent $10,000–$49,999

What is the status of this engagement?

We began working together around July 2020, and the project ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The website is getting traffic, with good conversion rates and sales. We are satisfied with the work they are doing for us.

How did DigitalSuits perform from a project management standpoint?

Overall, they did a good job. We communicate via Slack, and they are extremely responsive.

What did you find most impressive about them?

They have creative solutions and are great problem-solvers. We were happy with the effectiveness of the solutions they presented. They're also dedicated to completing tasks given to them.

Are there any areas they could improve?

They could hire more people to help the project manager avoiding being overloaded. There were times when she was unable to allocate her time as effectively as we would’ve preferred. We also found some minor bugs, so they could pay a bit more attention to detail.

Do you have any advice for potential customers?

Have clear plans and estimates. Take time on negotiations to make sure everyone is aligned on scope, timelines, and expectations. Stay involved on a daily basis to keep things moving.

Introduce your business and what you do there.

We’re a web development shop based in Japan. We build web and smartphone apps mostly for Japanese clients. I work with our Ukrainian development partners as a bridge or project manager for Japanese clients.

What challenge were you trying to address with DigitalSuits?

I had a project involving Shopify app development, but it was difficult to find partners with deep knowledge of the platform in Japan. We only knew companies who could create Shopify sites without implementing a lot of customization. However, our customer was looking to finish a project that required heavy-duty backend work.

What was the scope of their involvement?

For the first project, DigitalSuits developed a menu and ordering app where restaurant customers could order through their smartphones. Shopify was used as a backend because the client wanted to cut down on development time to complete the proof of concept (POC).

The team is now completing our second project, which has nothing to do with Shopify. They’re using another custom API to complete a musical web app, which allows customers to order things online. The two apps are quite similar on the frontend, but what’s happening on the backend is quite different.

What is the team composition?

I’m the single point of contact on my side, and I serve as a bridge to our clients. On the DigitalSuits side, I normally work with two frontend engineers, 1–2 backend engineers, a part-time DevOps engineer, and a project manager. The DevOps engineer is in charge of setting up the environment and infrastructure.

I’ve also talked to Artem (CEO) at the beginning of a project, and they have a part-time CTO who works with us every few days. He oversees the engagement, helps with decisions on architecture, takes part in decision-making on what type of setup or technology we should use, and more.

How did you come to work with DigitalSuits?

I came across DigitalSuits on Clutch or a similar website. Shopify companies tend to be more-or-less specialized in Shopify, but building custom apps were not their strong suit. As a result, when we found out that Digital Suits had a dedicated team for building custom apps, we decided to hire them. Another consideration we had was their expertise in Shopify.

How much have you invested with them?

The first project cost around $40,000, and they’re going to charge more or less the same for the second one. Right now, they’re charging me around $15,000 per month for the second project, and we’re set to complete it within three months.

What is the status of this engagement?

Our ongoing partnership started in December 2020. Our first project ended in March 2021, and we started another project in mid-August 2021.

What evidence can you share that demonstrates the impact of the engagement?

The Shopify project worked well, but we faced some limitations with the backend, so it remained in the POC stage for a long time. However, the client was generally happy with what we delivered. We were able to provide them with a unique skill set that was very hard to find in Japan.

On top of that, we made the right decisions around the technologies we needed to build the apps. As a result, they keep hiring us for more projects — it’s not easy, but we’re making solid progress with them.

The good thing about the client is that they’re also a tech company, and the person I’m working with there is a project manager and developer. He’s methodical and doesn’t dump random things on us. They're an easy client to deal with from that standpoint, but they obviously have their expectations, and we’ve exceeded what they wanted to get from us.

How did DigitalSuits perform from a project management standpoint?

I’m very happy with DigitalSuits. They’ve provided us with a different project manager for each of our projects. The manager I’m working with now is young and has made some errors, but she doesn’t get offended when I give feedback. It wasn’t easy in the beginning because we had different expectations and ways of doing things, but we’ve made adjustments, and everything is going smoothly now. In fact, we chat and have become friends with their project manager. 

We receive daily update calls from them. We also use tools such as GitHub Issues, Slack, and Google Meet. Overall, DigitalSuits offers a complete package. They have good project management skills, and their CTO is involved with our projects.

What did you find most impressive about them?

They’re a young company, but they seem to be skilled with different projects. We also like that they don’t just throw engineers at us and let us deal with it. We’ve worked with a lot of companies in Ukraine because their country has a reputation for having good engineers. However, at the end of the day, we have to work with teams; we can’t just hire a super-engineer and have that person do everything.

Additionally, I don’t like pushing them to work overtime, but they’re willing to do it. It shouldn’t be a requirement, but it shows that they’re dedicated.

Are there any areas they could improve?

They’re busy, and resources can be an issue, but that applies to everybody. Despite that, we always make adjustments; if I have a suggestion about the workflow or anything else, we talk about it and find a solution.

Overall, DigitalSuits is pretty good, and I can’t think of anything in particular for them to improve. Building an app isn’t an easy job so I can’t just let them handle it and come back three months later to find everything working perfectly.

Introduce your business and what you do there.

I’m the general manager of a health and wellness vitamin and supplement company.

What challenge were you trying to address with DigitalSuits?

We wanted a more robust e-commerce site, so we were looking for a partner with experience with startups that could work with our budget constraints but still deliver a good product.

What was the scope of their involvement?

DigitalSuits did e-commerce development for us from scratch in our old Shopify platform. They built custom themes, implemented new functionalities, and redesigned the whole look and feel of our online presence. In terms of features, they added a subscription functionality and upgraded our entire UI/UX. Regarding design, they did everything based on some Figma designs we drafted and took those to the next level to optimize certain sections of our site.

What is the team composition?

We worked primarily with Artem (CEO), a project manager, a designer, and a team of developers.

How did you come to work with DigitalSuits?

I did a massive vetting process where I talked to around 40 vendors that I found online. I was looking for a company with Shopify experience and chose DigitalSuits as our provider.

What is the status of this engagement?

We worked together from November 2021–February 2022.

What evidence can you share that demonstrates the impact of the engagement?

They did a great job, and I was delighted with their results and their flexible ability to make changes when I felt indecisive about things. Overall, the look and functionality of the site were great.

How did DigitalSuits perform from a project management standpoint?

They were very patient and responsive with me; I never waited for an answer from their side despite the time differences. In terms of communication, we used video calls and Slack. In addition to that, their ability to communicate in English was great even though they’re based in Ukraine.

What did you find most impressive about them?

I was pleasantly surprised by their design abilities; I was nervous at first, but their design team was sharp, fast, and efficient, even with the development.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — it was a smooth process, and they adapted to our resources.

Introduce your business and what you do there.

I’m the CEO of JP Bathroom Master LLC, a bath product company.

What challenge were you trying to address with DigitalSuits?

We wanted to revamp our website.

What was the scope of their involvement?

DigitalSuits did web redesign and redevelopment for us from scratch. They helped us migrate from our WooCommerce platform to Shopify. To jumpstart the project, they went through a very thorough discovery process to understand our requirements.

In terms of functionalities, they enabled us to tweak the site as needed easily. Overall, it’s an e-commerce site.

What is the team composition?

We worked with four members of their team, including a project manager, a coder, and Artyom (Owner).

How did you come to work with DigitalSuits?

I interviewed multiple vendors, but I chose DigitalSuits based on their approach and questions throughout the research and discovery process.

How much have you invested in them?

We spent about $10,000 with them.

What is the status of this engagement?

We worked together from February–June 2021.

What evidence can you share that demonstrates the impact of the engagement?

I’ve only had good experiences with the end product they delivered; my whole team uses and understands the platform, which helps me internally with my sales.

How did DigitalSuits perform from a project management standpoint?

Project management was amazing! In terms of tools, we used spreadsheets, email, phone calls, and video conferencing.

What did you find most impressive about them?

Their professionalism was outstanding throughout the process.

Are there any areas they could improve?

There were certain parts of the design that we weren’t thrilled with, but overall, they pulled the right metrics that we needed.

Do you have any advice for potential customers?

They were great at eliciting their client’s requirements, so I’d recommend sitting back and enjoying the process.

Introduce your business and what you do there.

I’m the CEO of a  development company building AI recommendation systems. 

What challenge were you trying to address with DigitalSuits?

We were looking for a partner that could help us build a Spotify integration and application. We needed a partner well-versed in Shopify and back- and frontend development. 

What was the scope of their involvement?

DigitalSuits integrated Shopify with our APIs and then developed a corresponding app for the Shopify App Store. This project connected all of our services and APIs through a Shopify ecosystem. 

What is the team composition?

We’ve worked with 4–5 teammates from DigitalSuits, including back- and frontend developers, a project manager, a code reviewer, and a product advisor who works on the app’s UX.

How did you come to work with DigitalSuits?

Not a lot of companies build Shopify apps, so we ended up finding DigitalSuits online. We had several exploratory meetings with them to evaluate their expertise. The price quote they gave us fit our company and our project, so we hired them. 

How much have you invested with them?

We’ve invested $35,000–$40,000 with DigitalSuits. 

What is the status of this engagement?

Our engagement with ​​DigitalSuits began in October 2021, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

DigitalSuits has successfully completed this project, and we’re planning to begin another one quite soon — the app will deploy in just a few weeks. We had quite a complicated project, but DigitalSuits managed to lead and support us during a war.

How did DigitalSuits perform from a project management standpoint?

Despite being in the middle of a war, DigitalSuits’ team has been very responsive and has deployed every aspect of the project on time. They’ve delivered projects within our budget. We use Jira to track project progress and communicate via Slack.

What did you find most impressive about them?

DigitalSuits has excellent communication, and they are very responsive and professional. 

Are there any areas they could improve?

I have nothing for ​​DigitalSuits to improve. 

Do you have any advice for potential customers?

I’d advise customers to have a very clear project plan.