Newwave Solutions

BACKGROUND

Please describe your company and position.

I am the Author of Bridge Books

Describe what your company does in a single sentence.

An independent bookstore in the Johannesburg CBD that specializes in African lit.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

• Custom Software Development

SOLUTION

How did you find Newwave Solutions?

Clutch Site

Why did you select Newwave Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Newwave Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We collaborated closely with Newwave Solution to develop a complete software solution that takes care of important aspects of our publishing company. We can now track and manage our book stock in real-time thanks to the unique inventory management system they designed. This has increased the effectiveness of our supply chain and made sure that we never run out of inventory when we need it most. Furthermore, Newwave Solution offered a cutting-edge order management system that expedited our order fulfillment process from the point of initial submission. This has significantly decreased errors and improved process efficiency for our staff and customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our productivity has also been significantly impacted by the bespoke order management system. The processing time for customer orders has been reduced by 30% as a result of automating and streamlining the order process. Because orders are now processed more quickly and precisely, this has not only enhanced our internal procedures but also increased customer satisfaction. Customers can now browse, choose, and buy books more easily thanks to Newwave Solution's digital catalog solution, which has also boosted online engagement by 40% and significantly increased online sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All milestones were reached in accordance with the predetermined timeline, and the project was delivered on time. Their ability to adhere to the schedule even when some project components changed in response to our input or new requirements really impressed us. Any issues or modifications that came up throughout the development stage were promptly addressed by Newwave Solution, which demonstrated excellent responsiveness. Their ability to quickly adjust to our evolving needs made sure that the finished product was exactly what we had in mind.

What was your primary form of communication with Newwave Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Working with Newwave Solutions was special because of their proactive attitude to problem-solving. They were fast to come up with creative ideas and often foresaw possible problems before they became problems. They were professional and adaptable in their response. The project remained on course and produced just what we need, free from needless delays or issues, thanks to their ability to change course and adapt with ease.

Are there any areas for improvement or something Newwave Solutions could have done differently?

They've done excellently well

BACKGROUND

Please describe your company and position.

I am the Director of Via

Describe what your company does in a single sentence.

Bringing world-class travel products at affordable prices

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

• Mobile App Development

SOLUTION

How did you find Newwave Solutions?

• Online Search
• Clutch Site

Why did you select Newwave Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Newwave Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their commitment to understanding our needs and goals made working with Newwave Solutions possible. They heard our ideas and provided enlightening feedback that enhanced our app's functionality and usability. Their collaborative approach gave us the impression that we were actual partners in the development process. Their core deliverables included a fully functional mobile app, comprehensive testing reports, a launch strategy, and a maintenance schedule. To ensure that our app was both beautiful and tremendously functional, the team utilized the latest technology and had a great deal of talent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

These quantifiable results demonstrate the value of our partnership with Newwave Solutions and the app's beneficial effects on our company. The project has made a substantial contribution to our operational success and customer experience, from enhanced engagement and satisfaction to better conversion rates and retention.

Good work done

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Newwave Solutions did a good job of managing projects, meeting deadlines, and answering our inquiries and requests.

What was your primary form of communication with Newwave Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Their outstanding dedication to teamwork and customer-focused service impressed me most about them. Their team showed an unmatched capacity for listening and adaptation from our initial meeting until the project's conclusion, guaranteeing that our vision was not only comprehended but also realized in a manner that above our expectations. Newwave Solutions stands out for its unique combination of industry knowledge, creative problem-solving, and a sincere commitment to customer success. Their distinct style made the entire development process not just fruitful but also pleasurable, and we look forward to working with again in the future.

Are there any areas for improvement or something Newwave Solutions could have done differently?

They've done excellently well.

BACKGROUND

Please describe your company and position.

I am the Founder of ALK Ventures, LLC

Describe what your company does in a single sentence.

ALK Ventures LLC is a company that operates in the Information & Document Management industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

Mobile App Development

SOLUTION

How did you find Newwave Solutions?

• Online Search
• Clutch Site

Why did you select Newwave Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Newwave Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I presented the app concept to Newwave, and we collaborated to create the visuals. The app was originally only going to be a storybook concept, but when character creation, design, and 2D and 3D animation were worked on, it became more of a game concept. With the assistance of the Newwave team, I created three game episodes that revolve around three of my recipes. We then spent a great deal of time developing and revising the dialogue. After that, we created music and voice-overs for the app. 

Additionally, Newwave has been very beneficial in the app's debut and promotion. They made the promotional material and uploaded it to the App Store. Additionally, they have assisted me with SEO, helping me to create keywords and terms to improve the rating of the app. To aid in its promotion, they have also forwarded it to news organizations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I can report that the software has received a lot of positive feedback. The product has greatly impressed people. Charter and private schools, where I've had the opportunity to showcase the app as a teaching and enriching tool, have given me particularly excellent comments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The majority of communication is virtual, and it's excellent. Our main communication method is email, and they respond to it quickly. They are also easily reachable by phone. Their delivery was excellent, and their answers are always straightforward—they don't deal with hypotheticals!

What was your primary form of communication with Newwave Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

They can do anything from design to backend work to mobile development thanks to their broad skill set. They provide good value and fair quotes. They never make excuses and always deliver on schedule.

Are there any areas for improvement or something Newwave Solutions could have done differently?

Regarding them, I have nothing bad to say. They were open and honest throughout the process and have fulfilled all of my requests.

BACKGROUND

Please describe your company and position.

I am the Executive Director, of Objective Zero Foundation

Describe what your company does in a single sentence.

We’re a tech nonprofit using mobile and web-based app technologies to connect the military and veteran community to peer support and mental health resources in an effort to combat suicide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

Mobile App Development

SOLUTION

How did you find Newwave Solutions?

Clutch Site

Why did you select Newwave Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Newwave Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Newwave Solutions produced our web app based on our mobile apps and created our native apps for iOS and Android.  Additionally, they have developed additional features, such as autonomous ones, that are included into our programs. Additionally, the team has assisted us in reworking our code and message. They also assist us with UI/UX design, project management, and all other aspects of developing mobile apps. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've noticed a discernible rise in our user base since partnering with Newwave Solutions. In addition to app users, we also have volunteers who help other users via voice, video, and text chat. Our volunteer base has grown by 80%, and the number of app users has increased by 60%. 

Additionally, the time it takes to link a user to a volunteer via text, voice, or video has been shortened by the Newwave Solutions teams. Additionally, privacy, security, and usability have increased. According to our most recent program review, all users (100%) feel that the app respects their privacy and makes them feel protected. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely deliverables and fantastic communication. 

What was your primary form of communication with Newwave Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The mobile app development team is known for their work ethic, personalities, passion, and knowledge.

Are there any areas for improvement or something Newwave Solutions could have done differently?

There aren't any,  They have been an absolutely wonderful resource for us, and as a result, we are a better company with better services and a greater effect. 

BACKGROUND

Please describe your company and position.

I am the Chief Investment Officer of Matterhorn Venture Partners

Describe what your company does in a single sentence.

 A Chicago-based real estate investment firm, specializing in diverse commercial real estate asset classes and transaction sizes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

• To Build a web app for our business process

SOLUTION

How did you find Newwave Solutions?

Referral

Why did you select Newwave Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Newwave Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Newwave Solutions was intstrumental in helping us take our rough outline and turn it into a more friendly digital experience. They worked with us to walk through the entire process and logic and then turn it into a web out.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We used the framework from the original consulting phase of understanding the scope of the project, key features and business deliverables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Newwave Solutions  delivered on our project from a project managment dashboard. The outline and deliverables were clear in Teamwork. From time to time, given the back and forth we might get off track but generally speaking, we stayed course and they've been a good outsourced team to work with.

What was your primary form of communication with Newwave Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by the early turnaround in the first couple of months of the project.

Are there any areas for improvement or something Newwave Solutions could have done differently?

In periods where the project stalled sometimes the delay between meetings and the clarity of where we were or what was needed could have move the ball forward a little faster. In big projects with remote work, this is probably normal but that is the only point that might have been an area to "improve" upon.

BACKGROUND

Please describe your company and position.

I am the Chairman & CEO of West Monroe

Describe what your company does in a single sentence.

We partner with clients across all aspects of their business to progress toward new digital ways of working.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

• Build new software technology

SOLUTION

How did you find Newwave Solutions?

• Online Search
• Referral

Why did you select Newwave Solutions over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Newwave Solutions were assigned to this project?

1000+

Describe the scope of work in detail. Please include a summary of key deliverables.

• Project: Mobile and web remote patient monitoring software development for urinary and prostate health  
• Target audience: healthcare providers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It created a competitive position for us and helped the company foster a modern approach to urology. The product, consisting of a refurbished web platform and new mobile apps, enables male patients to make urinary tests and monitor physiological parameters like maximum flow, average flow, voided volume, and hesitancy time. 

Concurrently, physicians can analyze test results that help them diagnose urinary conditions and offer treatment plans. The solution allows us to leverage remote patient monitoring and promote preventative care.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

To address the company’s goals, the entire scope of work was divided into two major parts — web platform overhaul and mobile app redesign. With skilled project managers and business analysts on board, A step-by-step project plan aligned with the best agile development practices.

What was your primary form of communication with Newwave Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

They have reasonable costs and are always dedicated to clients. (response asap, good after-sales service), high standard IT experts (70% using senior level), english well-spoken project manager

Are there any areas for improvement or something Newwave Solutions could have done differently?

Junior level need to improve their communication skill

BACKGROUND

Please describe your company and position.

 I am the CEO of an information technology company 

Describe what your company does in a single sentence.

The application we are developing is specifically tailored for the Iraqi market. It draws inspiration from Angi.com, a renowned platform in the USA, but is customized to meet the unique needs and preferences of users in Iraq.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

• Improve the App and App documentation
• Incorporate online payment functionality into the app.
• Add extra features for the App

SOLUTION

How did you find Newwave Solutions?

Clutch Site

Why did you select Newwave Solutions over others?

• High ratings
• Company values aligned

How many teammates from Newwave Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before transitioning the app to NewWave, we recognized that the app's documentation was inadequate. We are seeking a company capable of enhancing the documentation, improving app performance, and integrating additional features as necessary. The primary objective is to incorporate a service similar to Fiverr or Upwork within the app, including the capability to accept online payments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that highlight progress and success include the completion of specific tasks outlined in Jira, which were critical to our objectives. These tasks encompassed delivering comprehensive documentation and implementing a robust online payment system, both of which were essential milestones for the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No, the project was not delivered on time, leading us to transition the app development to a different company. The deliverables, particularly the backend, were in disarray, despite having two backend developers working on it for a period.

What was your primary form of communication with Newwave Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Bad quality

Are there any areas for improvement or something Newwave Solutions could have done differently?

everything

Company Responses

The service provider responded on September 25, 2026.

Thank you for taking the time to share this feedback, and we're genuinely sorry the experience fell short of what you expected.

Based on what you've described, the delays and the state of the backend work were not acceptable, and we understand why that led you to move the project elsewhere. That outcome sits with us, not with your team.

Since this engagement, we've reviewed our processes and team structure end-to-end and built a tighter delivery framework with clearer SLAs specifically to minimize the risk of missed deadlines in the future. As part of that effort, we've also upgraded our ISO/IEC 27001:2022 certification and obtained ISO 9001:2015 - formal commitments to the kind of process discipline and quality management this project needed from us. We'd rather these changes speak for themselves in future work than argue the point here.

If you're open to it, we'd welcome a direct conversation to understand where else we can improve and to make sure this isn't the note we end on. Feel free to reach us directly at sales@newwavesolutions.com.

Thank you again for the honesty. Wishing you and your team continued success with the app going forward.

BACKGROUND

Please describe your company and position.

I am the President of Nephin Technologies

Describe what your company does in a single sentence.

Nephin Technologies is an independent consulting firm, experienced in offering a broad range of projects for clients within many industry sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

• We sought assistance to enhance the development of our mobile application through staff augmentation.

SOLUTION

How did you find Newwave Solutions?

• Online Search
• Clutch Site

Why did you select Newwave Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Newwave Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They are engaged in the development of a mobile application compatible with both Android and iOS platforms. Furthermore, we have established a regular update cycle of every couple of months for our app, and they are responsible for managing those updates as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They facilitated the timely delivery of the initial version of our app, enabling us to make it available for download online. We have been highly satisfied with their services, as our experience working with them has been exceptional.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The presence of a dedicated project manager has proven to be immensely beneficial and valuable. This individual serves as a vital link between our requirements and the developers, ensuring a seamless partnership. Thanks to their efficient coordination, everything runs smoothly, contributing to the overall success of the project.

What was your primary form of communication with Newwave Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They excel at delivering code with impressive speed, providing us with tangible deliverables in record time. This swift progress allows us to maintain a favorable pace in advancing the project. Moreover, when adjustments were required within the team, they graciously involved us in the hiring process for a new developer. This level of collaboration was greatly appreciated, as it ensured that we had a say in selecting a suitable addition to the team.

Are there any areas for improvement or something Newwave Solutions could have done differently?

Not at all, so satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the Founder, CEO of Lugg

Describe what your company does in a single sentence.

Lugg is a company dedicated to simplifying the moving and delivery process for individuals and businesses alike.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Newwave Solutions to accomplish?

• Our objectives encompassed two pivotal deliverables: foremost, to recruit skilled developers to enhance our internal workforce, and secondly, to create an exceptional mobile application and web solution that revolutionizes logistics through cutting-edge technology.

SOLUTION

How did you find Newwave Solutions?

Clutch Site

Why did you select Newwave Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Newwave Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Commencing our journey, we initiated the creation of wireframes for both the website and application subsequent to an intensive brainstorming session with our esteemed team. While our leadership team meticulously oversaw the product, the pressing need for a proficient engineering team to implement the envisioned features became apparent. 

Consequently, we embarked on the development and rigorous testing of each module. The engineers from Newwave Solutions exhibited extraordinary support and collaborated seamlessly with our team, fostering a harmonious working environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In search of a skilled team of developers capable of remote work, our primary consideration was finding a solution that aligned with our budgetary constraints. Fortunately, our collaboration with Newwave Solutions enabled us to strategically focus on our available resources and adeptly transition our business into the online realm at precisely the opportune moment. 

Throughout the process, we had the flexibility to add and remove engineers as per our evolving requirements until we meticulously assembled the ideal team. Remarkably, despite the challenging circumstances presented by the pandemic, Newwave Solutions offered unwavering assistance in every conceivable manner, bolstering our progress

Describe their project management. Did they deliver items on time? How did they respond to your needs?

To this day, our experience with Newwave Solutions has been nothing short of exceptional. Maintaining constant communication, I am pleased to report that the team diligently provides regular updates, ensuring transparency and fostering a sense of collaboration. Their coordination and planning are truly commendable, as they demonstrate remarkable responsibility and adaptability. 

Perhaps most noteworthy is their unwavering commitment to meeting deadlines, underscoring their professionalism. Additionally, they readily embrace feedback and accommodate any necessary changes to the team, displaying an admirable openness and swift action in response. This added flexibility has been an invaluable asset throughout our partnership.

What was your primary form of communication with Newwave Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The responsiveness and sense of urgency displayed by Newwave Solutions are unparalleled. Their commitment to promptly accomplishing tasks is truly commendable, and their level of responsibility is evident in the quality of their deliverables and their steadfast adherence to commitments. 

Furthermore, their expertise in their field is exceptional, as evidenced by their ability to provide invaluable advice for crucial decision-making processes. This partnership transcends the typical remote relationship, as they actively contribute to our success, making it feel like a true collaboration. Such dynamics greatly enhance our working experience and outcomes.

Are there any areas for improvement or something Newwave Solutions could have done differently?

Presently, I must express a contrary sentiment. Throughout my extensive interactions and collaborative endeavors with them, I have been unequivocally content with the superlative degree of guidance and comprehensive information proffered by Newwave Solutions.