5MS

BACKGROUND

Please describe your company and position.

I am the Sales & Marketing Director of iACS

Describe what your company does in a single sentence.

We offer HVAC control solutions, custom air handling units controls, and energy-efficient building products, available for purchase online through our eCommerce store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Magento maintenance and ongoing support

SOLUTION

How did you find 5MS?

People per hour

Why did you select 5MS over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were using an old version of Magento 1 and our intial project scope was to migrate over to Magento 2. On top of this came a great deal of development and customisations to ensure that our ecommerce store as well as our backend ERP held on magento are functioning smoothly and keeping up to date with the latest bug fixes and patches released by Magento 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful migration was the main desired outcome which we achievesd. On an ongoing basis, success is measured by the work 5MS do for us on PPC and SEO which bears tangible results which we can see on analytics,. Furthermore, the ongoing development and advice we reeive to ensure that we are always up to date and not falling behind with the latest Magento developmemnts means that we can continue to sustainably grow 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5MS have always been very transparent about timescales and, should a project go over the agreed time the communication has been clear and regular. 

When flagging an issue we have never had to wait longer than an hour to have the issue acknowledged and before long, a suitable suggestion or fix put in place. 

What was your primary form of communication with 5MS?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

When we first met 5MS we were convinced by the similar culture to ours - not a quest to maximise profit but a company with a good heart looking to help other companies with what they know best, Magento.  This, topped with the fact that they were UK based rather than overseas as most of the developers we had worked with previously was the main factors which impressed us 

Are there any areas for improvement or something 5MS could have done differently?

On an ongoing basis, we would love for more of a proactiveness to suggest improvements and adjustments that can be made in order to improve sales/increase engagement 

BACKGROUND

Please describe your company and position.

I am the Head of Customer Services of Autosmart

Describe what your company does in a single sentence.

Manufactures and distributes cleaning products acrosd the world using a franchise model.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Create order portals for all customer channels
• Support with international websites
• Training on Word Press and Magento

SOLUTION

How did you find 5MS?

Referral

Why did you select 5MS over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

5MS have helped us:-

• Improve the look, feel and SEO of our UK website ensuring our franchisee and recruitment initiatives are maximised
• Continuously develop and review the customer and potential employee journey 
• Create order portals for UK, Ireland and international markets streamlining the ordering process
• Provide effective training on word press and Magento to enable us to be self service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with 5MS has:-

• Enabled us to  reduce FTE head count on order processing, reducing errors and double handling with order portals
• Improved the visual look of the websites and as a result improved franchise and staff recruitment
• Improved knowledge and skills of internal teams

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5MS delivered projects on time and within budget. Their communication throughout was open, transparent and clear.

What was your primary form of communication with 5MS?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

5MS are frendly, knowledgeable and well planned. They've taken the time to understand our unique business model to ensure what they deliver hits the mark.

Are there any areas for improvement or something 5MS could have done differently?

No they are great! Wuld highly recommend them.

BACKGROUND

Please describe your company and position.

I am the Website & Systems Administrator of Cave Direct

Describe what your company does in a single sentence.

Alcoholic Beverage Importing & Wholesaling

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Set up an E-commerce platform for our B2C Sales
• Manage and Maintain and Improve our E-commerce Platforms
• Set up an E-commerce platform for our B2B Sales

SOLUTION

How did you find 5MS?

• Referral
• Other

Why did you select 5MS over others?

High ratings

How many teammates from 5MS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

5MS built us a Magento site to allow us to make online sales via a live stock link to our main Accumatica ERP system, from there they have helped us maintain and improve it with new features to suit any emerging requirements we have, and regular version & security updates. 
Deliverables:

• Creation of a Magento Site that allows for live stock ordering from our Accumatica ERP portal.
• Linking up of all relevant database fields between the two systems - Customer records, order history, pricing etc. 
• Development of a Pre-order system to allow for sales of stocks before they arrive/have been ordered
• Implementing all regular Magento 2 updates for compliance with any PCI checks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have many successful pre-order's through the online store representing significant turnover for the company. 

Vast majority of customer orders are placed through the online ordering portal 5MS designed for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5MS have always been responsive to requests for updates & any requested changes. For the most part email contact was sufficient for this, though occasionally when a matter was more urgent, calls to their office were generally handled well and callbacks, if needed, happened in a timely manner. 
In general Timelines that were set were more or less adhered to, any over-runs were in the area of a few days and due to mitigating factors, most work was carried out on or before time.

What was your primary form of communication with 5MS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

5MS have been great at communicating, especially compared to a lot of other tech companies I have worked with who are often hard to reach and even harder to get a straight answer out of. We've been able to develop a good working relationship. They have been great at helping out in areas where our knowledge of the subject is quite low. 

Are there any areas for improvement or something 5MS could have done differently?

Overall I had no major issues over this timeframe, there were a few miss-steps in places that we needed to resolve but nothing overly forseable. 

BACKGROUND

Please describe your company and position.

I am the Director of Cavaletti Collection Ltd

Describe what your company does in a single sentence.

E commerce retailer's of our own brand product, Horse riding saddles and accessories. Also selling to the equestrian trade through stockists Worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Website Build and Management
• Brand awareness - To build the profile of our brand worldwide
• Increase website traffic and build sales through the website

SOLUTION

How did you find 5MS?

Online Search

Why did you select 5MS over others?

High ratings, Close to my geographic location, Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Magento development and Management. Social Media management to include all platforms as well as managing campaigns. PPC Advertising Growing our brand in the USA

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Sales Turnover
• Website Traffic Volume
• Social Media Insights
• Conversions though website
• Demand for the Brand
• Demographic activity through the website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5MS are an extremely well run agency, all work is carried out promptly and updates are provided throughout the work, no work is carried out until the workable hours are confirmed. Full work quotes and description of work are always provided to authorise.

What was your primary form of communication with 5MS?

In-Person Meeting

What did you find most impressive or unique about this company?

They were always chasing me! lol All the companies I had previously worked with were a nightmare, I was always having to chase them for work which was supposed to be being competed and then received large Invoices. 5MS were a breath of fresh air for my business, I just wish I had found them sooner.

Extremely knowledgeable team , very efficient, work is completed promptly and sent for my approval before going live. Always on the end of the phone and emails always replied to instantly.

BACKGROUND

Please describe your company and position.
I am the Director of Prestige Radiators Ltd
Describe what your company does in a single sentence.
Retail and online sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Webhosting
• Support

SOLUTION

How did you find 5MS?
Referral
Why did you select 5MS over others?
High ratings
Describe the scope of work in detail. Please include a summary of key deliverables.
This company was one of the best we ever dealt with. They are always contactable and their knowledge is very reassuring. I cannot recommend them more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
Total transformation from where we were before. Could not ask for more.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was delivered before the estimated timeframe. The response to our needs was spot-on.
What was your primary form of communication with 5MS?
Email or Messaging App
What did you find most impressive or unique about this company?
Easy to contact and their knowledge.
Are there any areas for improvement or something 5MS could have done differently?
No, keep doing what you are doing.

BACKGROUND

Please describe your company and position.

I am the Technical Director

Describe what your company does in a single sentence.

We specialise in Ecommerce Process Automation, integrating Magento web stores with account software (eg Sage), logistics, warehousing, ERP, Epos and enterprise business systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5MS to accomplish?

• Improve off-page SEO for Ecommerce
• Structure Social Networking to stimulate sales
• Set up and monitor Affiliate Marketing

SOLUTION

How did you find 5MS?

Online Search

Why did you select 5MS over others?

Close to my geographic location, Great culture fit, Company values aligned

What was the size of 5MS’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to dramatically improve the profile of a UK-based furniture ecommerce site to boost sales to new customers and improve the spend of existing customers. 5MS put together a digital strategy that spanned all aspects of marketing: from SEO, through social networking, to affiliate marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased sales through a widened customer base as a result of the marketing programme.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jake and his team are excellent communicators and 5MS understand the importance of keeping clients informed and providing detail quantitative information.

What was your primary form of communication with 5MS?

In-Person Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Their breadth of knowledge about digital marketing and how it can be applied to e-commerce was impressive.

Are there any areas for improvement or something 5MS could have done differently?

No