Merixstudio

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT for PPC Communications. We’re a software company that provides scheduling for sports centers.

OPPORTUNITY / CHALLENGE

Introduce your business and what you do there.

I’m the director of IT for PPC Communications. We’re a software company that provides scheduling for sports centers.

SOLUTION

What was the scope of their involvement?

Initially, they worked on stabilization. There were leftover bugs throughout the system from previous outsourced developers, so Merixstudio resolved them to get us to a point where testing was viable. This way, we could ensure that further development didn’t break anything critical. Everything we built was in React and Django.

Then, they developed a checkout system from scratch, handling everything except the integrations with our processors. We handled that final part in-house, but the order tracking and processing were all them. Their next task was a frontend development for a booking system, which acts as a calendaring feature. Users can now interact with different services to see what time slots are available and review their own schedule. This required multiple validations and integrations on the backend.

What is the team composition?

There were 7–10 people working on it at any time. We had three developers, a few senior developers, who did occasional coding and peer review, and a couple of project managers. I talked with everyone, but most of my interactions were with the with primary developers and our project manager, Mac.  

How did you come to work with Merixstudio?

We hired a few other outsourced companies but didn’t get the results we wanted. Then, we started looking at Clutch and found Merixstudio. After interviewing them and one other company, we were sure they could get the project to the MVP point.

The biggest selling point was how well they communicated and understood our documentation. They made us confident that nothing would be lost in translation and that they only needed simple write-ups. Additionally, Django was their primary in-house language. They also had React developers.

How much have you invested with them?

We spent around $500,000 with them.

What is the status of this engagement?

We worked together from December 2018 until August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything they delivered was high quality. We didn’t have any issues that we had to send back to them to fix. They never developed something the wrong way.  

How did Merixstudio perform from a project management standpoint?

Working with the PM was very easy. It had been hard with other companies in the past to align people’s efforts, but Merixstudio was flexible. For example, they made changes to their reporting in Jira to work with our reporting practices.

We used Atlassian products, Slack, and email. Most of our stuff was in Confluence and Jira.  Confluence was for creating decision trees, breaking out product requirements, and managing large-scale documentation, while Jira held our tickets and helped us track progress.

What did you find most impressive about them?

They were willing to spend extra time to hit our deadlines, including over the weekends and nights. The communication was also exceptional. We had trouble with previous outsourced companies not understanding documentation, but Merixstudio didn’t need us to explain everything. We could communicate without wasting extra time to get our point across. This freed me up to focus on other things.

Are there any areas they could improve?

There were no issues I can think of. Their management team did a good job of reaching out to see if we were pleased with the progress and being flexible when we had to bring on other resources. There was no senior React developer available, but there was a junior developer who's work we could test, and they cut us a deal on that price point.

Do you have any advice for potential customers?

It would be the same advice no matter who you work with: make sure you spend the time in planning. Ensure your requirements are solid and legible and provide additional documentation for things that need it.

BACKGROUND

Introduce your business and what you do there.

I work for a creative company. We create content and tools to help designers. I'm the vice president in charge of new projects and revenues.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merixstudio?

I hired them to develop a SaaS platform for me.

SOLUTION

What was the scope of their involvement?

I use them purely as a development house. The platform is a video-making tool powered by AI. Users can enter scripts and get social media video content from it. They helped us build out the online product that we can integrate into a suite of software tools. The product is built in React, Django, Node.js, and MongoDB.

What is the team composition?

I work with a team of about five, including two or three developers, a few designers, and a project manager.

How did you come to work with Merixstudio?

I was looking for outsourcing companies in Poland. We sent RFPs and had calls with a few of them. After a series of interviews, we chose Merix.

How much have you invested with them?

We spent a little over $100,000.

What is the status of this engagement?

We've worked together for about six months, and we're nearing the end of the first stage.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are checks and balances in place, and we have weekly reviews. Based on the quality of work, I'm very happy with them so far.

How did Merixstudio perform from a project management standpoint?

They're very good project managers. I would rate them very highly.

What did you find most impressive about them?

Their attention to detail, proactive suggestions, technical competency, and ability to deliver are all excellent.

Are there any areas they could improve?

I don't have any major complaints about their work.

Do you have any advice for potential customers?

You will get the best results from them if you treat them as a partner and are transparent with them.

UPDATED REVIEW

This review was updated by the client on April 20, 2020. New content is below:

You said that the scope of their involvement was as a development house to make this video tool powered by AI. Has anything changed dramatically in that scope?

We launched phase one in January, and we are constantly improving it. Overall, we’re launching to phase two in order to bring the product to the next level. They do foresee additional development work over the next twelve months, but all in all, I’d say they’ve done an admirable job so far.

What is the team composition?

I’ve doubled the number of people from their team. 

How much have you invested with them?

The budget is closer to half a million.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of an online poker game that’s played through bitcoin.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merixstudio?

We needed a partner to build the frontend component of our app.

SOLUTION

What was the scope of their involvement?

Merixstudio built two main parts of our app: the lobby and the betting rooms. In the lobby, users can see all the different tables they can join, and the betting grounds include cards, slots, and levers. They developed the UI for the tables and made the animations for the betting and card dealing.

How did you come to work with Merixstudio?

I found them online. I saw they did high-quality work and were reliable, so I hired them.

What is the status of this engagement?

Our partnership lasted from March–May 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I reviewed most of their code, which was good and did exactly what we needed it to do.

How did Merixstudio perform from a project management standpoint?

We had daily calls to assess tasks and then a weekly review to make sure we were on the right track. They stuck to our budget, which we appreciated.

What did you find most impressive about them?

They do high-quality work, and they have an efficient workflow.

Are there any areas they could improve?

I can’t think of any ways they could improve.

Do you have any advice for future clients of theirs?

Have daily meetings and maintain good communication.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager for an online investment and wealth management platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merixstudio?

We needed engineers who could add to the capacity of our internal development teams.

SOLUTION

What was the scope of their involvement?

Merixstudio has provided us with frontend developers who work within our teams to build and maintain on our online platform in JavaScript React. They sometimes work from scratch and sometimes work with existing code. For example, they overhauled and relaunched the dashboard which is the first page users see when they log onto our platform. They replicated the existing technology while also developing a range of new functionality.

What is the team composition?

We work with two frontend engineers.

How did you come to work with Merixstudio?

To be honest that was not within my remit. That was kind of that was taken on by I believe it was probably the CTO or the VPs of engineering who would have actually sourced them.

What is the status of this engagement?

They started working with us in 2018 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their success is based on completing the tasks assigned to them to a standard we’ve set. The metrics are whether they completed the tasks within the allotted time and whether the resulting feature or whatever they're working on met the standard required for that task.

How did Merixstudio perform from a project management standpoint?

We work in two-week sprints and assign work at the beginning of a sprint to be completed within that period. They're highly efficient workers who are quick to pick up new tasks and complete them within the required time. The arrangement has worked very well. I had no complaints on that side of things.

What did you find most impressive about them?

I would say that they're self-starting. They pick up work quickly and take it through to the end—often in less time than we had required. They met and even exceeded deadlines that we set so I'm very happy in general.

Are there any areas they could improve?

They could sometimes work more closely with other team members to make sure everyone is on the same page. We’ve had a few occasions of miscommunication between engineers that could have been solved if they’d communicated a bit more frequently. That way they ensure the best way forward to the desired solution.

Do you have any advice for potential customers?

In my experience, they are really good at picking up a task and running with it. To get the best out of them, assign them self-contained tasks with very clear requirements and acceptance criteria. They’re also very productive and work quickly so it’s best to have several tasks lined up for them.

BACKGROUND

Introduce your business and what you do there. 

I'm the CEO and founder of Divio. We’re a cloud solution that allows easy deployment of web applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merixstudio? 

We needed to hire an external resource to work on various projects for our clients as well as our own open source projects.

SOLUTION

What was the scope of their involvement? 

Merixstudio provides ongoing web development services. They use Python Django for the backend and mostly JavaScript, XML, and CSS on the frontend. The largest part of their work is developing enterprise features for our internal content management system called Django CMS. They also help us maintain other open source projects. 

What is the team composition?

In total, we’ve worked with three developers and two project managers.

How did you come to work with Merixstudio? 

Merixstudio is an official partner of Divio. We looked at various competitors but decided to go with them. 

How much have you invested with them?

We’ve spent over $300,000.

What is the status of this engagement? 

Their work started in January 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track the success of their work through reviews and feedback from our clients. They’re super professional, and they have great talent on their team. The project is set to end in June only because the client is taking a break. It definitely has the potential to continue in the future. We’re so happy with Merixstudio’s services. Overall, it’s been a really good experience.

How did Merixstudio perform from a project management standpoint? 

Merixstudio is quite well-practiced and well-structured. They proactively collect feedback from us about their performance. That makes it easy to bring up problems if something doesn’t go perfectly. They always deliver on time, which is nice for our relationship. 

What did you find most impressive about them? 

Merixstudio is the best outsource developer we’ve worked with over the last 15 years. They’re not too big so they’re able to be proactive at taking care of their customers. They understand all our requirements and are especially good at Python Django. 

Are there any areas they could improve? 

There's probably something, but nothing specific comes to mind. 

Do you have any advice for potential customers? 

We were very clear about what we’re looking for and our requirements. We also took the time to work with them and not just hand off the project. That's worked quite well. They will listen to you, try to understand what you need, and then come up with a solution. I don't know how it works if you have zero requirements, but they're very professional. Sometimes you need to be pushy with outsourced teams in order to get them to deliver. That’s definitely not the case with Merixstudio.

BACKGROUND

Introduce your business and what you do there.

I’m a technical delivery director at Journey, a hospitality company that helps hotels market themselves. Our software developers build bespoke products that help hotels with specific business areas. My role is to convert our CEO's vision into technical products, and this is why I’m working with Merixstudio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merixstudio

We brought on Merixstudio to fill an internal resource gap in the development of an e-commerce portal and an app. 

SOLUTION

What was the scope of their involvement?

They have been working on two projects so far, spanning web and app development, and both have been built from scratch. 

They’re building an e-commerce platform with a single code base that will be used by multiple clients and branded per individual hotel. Eventually, the platform will offer guests the opportunity to book services online. The team will integrate it with third-party systems and APIs. They’ve also been working on developing a native app for hotel members where they can book services and interact with the community.

They use a Symfony framework for backend development and React for frontend development. Throughout the process, QA specialists have performed both automatic and manual testing.

What is the team composition?

There are nine members in each project team, including front-and-backend developers, QA testers, a Scrum master, and UX specialists. While they work as a group, my colleague and I provide them with direction.

How did you come to work with Merixstudio?

One of our partners recommended the team to our CEO. He asked if he could meet with their business development members, and then he spoke with Mike (Research & Business Development, Merixstudio) and Kamil (Head of Business, Merixstudio). 

How much have you invested with them?

We’ve invested over $250,000 with the team.

What is the status of this engagement?

We started working together in December 2018 and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We review both the results of their work and the quality of their written code. We’ve found that they write excellent code. If we have any concerns, they are easily addressed through transparent communication.

How did Merixstudio perform from a project management standpoint?

Their project management style has been fabulous. We have had daily standup video calls, and we see work demos on a bi-monthly basis. One project manager is involved in both projects, and he has been excellent at understanding our workflow and our goals. We’ve appreciated how internal stakeholders are treated as part of the team. The team raises issues early on so that we can work through the problems together. 

What did you find most impressive about them?

It’s been incredibly refreshing to work with them. They have a true growth mindset — always striving to find a more efficient method. They’re happy to review constructive criticism, so all of our conversations have been positive. Our partnership has been supported by their fantastic, eager attitude. There’s always been a skilled professional available to produce what we ask for.

Are there any areas they could improve?

I can’t think of anything. They are one of the best groups of people I’ve worked with.

Do you have any advice for potential customers?

Merixstudio likes to work in an agile way, but not all clients will understand the need for workshops or discovery sessions. I would encourage future clients to keep an open mind about their working style as it has helped us define our project more clearly and get to know the team.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a company that acts as a claims agent for larger bankruptcy cases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merixstudio?

Our platform was outdated and didn't have many features. We needed to have more features in order to take on newer cases, so we started looking for a vendor to update our platform.

SOLUTION

What was the scope of their involvement?

We run a Python Django platform, and we were using version 2. We wanted to move up to version 3 and upgrade our frontend.  Merixstudio helped us overhaul the entire website.

One of the new features they added was an electronic proof of claim. Recently, the courts started to allow electronic filings and electronic proof of claim. We needed to have a very secure platform that is easy to use for our users to send their claims in an electronic form.

What is the team composition?

We work with 5–6 members of their team, including a project manager, UX designers, and developers. I spoke with everyone on the team at one time or another.

How did you come to work with Merixstudio?

They were recommended to me by a friend who had worked with them previously and was impressed with their work.

How much have you invested with them?

We've spent about $60,000.

What is the status of this engagement?

We started working with them in June 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been very happy with everything. They do a lot of planning and research and provide valuable feedback. They go through a very thorough process before they take each step, so we've seen surprisingly few bugs.

How did Merixstudio perform from a project management standpoint?

They do a lot of testing and make sure they're comfortable with the code before they put it out there, which limits the number of iterations we have to go through. We mostly use phone and email to stay in touch.

What did you find most impressive about them?

Their attention to detail is exceptional. Also, they have a very good way to explain technical things to someone who doesn't have the background.

Are there any areas they could improve?

Sometimes, it seemed that they went into too much detail. But once the project was completed, we realized that that was necessary to make the execution part painless.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a company that does administration for AWS and Microsoft Azure. I’m also in the process of developing an app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merixstudio?

I had issues with the original developers I chose from the project—there were too many bugs in the final version. I hired Merixstudio as a partner to redesign and develop new features in the app.

SOLUTION

What was the scope of their involvement?

We kept the nature of the developed web app, but Merixstudio redesigned the platform and created a new interface. They implemented new features and made the app mobile responsive. Their team built it to allow user registrations, order customizations, and transactions. They created the app using PHP, MySQL, and JavaScript.

What is the team composition?

There are five teammates dedicated to the project. They devote front- and backend developers, a tester, project manager, and business analyst.

How did you come to work with Merixstudio?

I found Merixstudio on Clutch and compared them to several companies. I wanted a company that I didn’t need to travel far to visit and weren’t as pricey as other vendors in Switzerland, so I chose them.

How much have you invested with them?

We’ve spent between €30,000-40,000 (approximately $34,000–$45,000 USD).

What is the status of this engagement?

We hired them in July 2018 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, I’m delighted with the quality of the work. We performed user testing on their deliverables and everything functions well.

How did Merixstudio perform from a project management standpoint?

We communicate using Slack and their team uses Jira to manage the project. They’ve done a great job with that.

What did you find most impressive about them?

We appreciate their transparency about their abilities and timeframes. They always tell us how long certain tasks will take them.

Are there any areas they could improve?

We like working with Confluence, so that’d be helpful in the future.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Sheepblue, which trains AI on how to schedule people. For people in the US, there’s a work scheduling app. It’s a huge challenge to find the right shift schedule. For example, a single mom may want to be with her kids in the afternoon so she prefers to work in the morning, or a student may prefer to work on weekends. Our mechanism learns those preferences, and, at the same time, understands business needs. It reduces overages in hours and split shifts, and schedules people in shifts that work for them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merixstudio?

We were looking for a reliable partner to implement our web frontend with a modern technique. We figured that doing so would increase the quality of our backend processes.

SOLUTION

What was the scope of their involvement?

Merixstudio developed our web frontend from scratch. We worked together as a team as they integrated into our development. They also developed the mobile UI. They used the Angular framework for development. The communication between the backend and the frontend happens via a RESTful API.

The web frontend is meant to be used by managers to define shifts and manage resources. It has a holiday calendar and off-time management. There are features called “My Shift” and “My Schedule” that are used when an employee needs to interact with their shift and see what shifts would be scheduled in the next couple of weeks.

What is the team composition?

We’re working with a project coordinator who facilitates communication between their team and ours. We had three frontend developers, and we’re currently using two full-time developers.

How did you come to work with Merixstudio?

We already had experience with Merixstudio on another project, so we asked them to work with us again. We compared them with a few competitors and selected Merixstudio for their professional processes and good communication, and the teams they proposed seemed quite good. They were incredibly reliable, the quality was fine, and they were straight to the point when it came to problems or if they thought our specifications weren’t written in the best way. They came up with improvements, and we had effective dialogue on the same level. We had a good experience, so we got back to them with this project.

What is the status of this engagement?

We started working with Merixstudio two years ago. The MVP was launched in the first week of January, 6–7 months after we started the implementation. The engagement is ongoing for improvements and reiterations.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Merixstudio has performed quite well. From the beginning, they assigned a project coordinator who pushed the effort, enforced active communication and involved us whenever they became stuck. We onboarded Merixstudio’s team well, and communication improved after that. 

Merixstudio developed the entire frontend of our platform. Whatever the customer sees as coming from our company came from Merixstudio. Merixstudio was able to not only code it but deliver it in its entirety.

When asked for feedback, our users said that the frontend feels rock-solid, which is a testament to Merixstudio’s work. As software developers, we sometimes experience frustration interacting with applications because they feel too fragile or unstable, or because they feel too different between different browsers and devices, but Merixstudio’s frontend is rock-solid in comparison.

How did Merixstudio perform from a project management standpoint?

We don’t have a project manager on their team because we’re directing the project. The development and interaction processes are based on Atlassian’s Jira. We use the tool to interact with Merixstudio and hand over requirements, tickets, and specifications. We’ve worked in an agile way, so we didn’t have schedules.

What did you find most impressive about them?

Whenever there was a feeling of something not going well, such as the communication with a team member, Merixstudio had a good sense for it, and they had an excellent process to escalate issues in the best way. They addressed issues right away before they became problematic. They’re quite proactive when it comes to communication or anticipating issues with the team or the timetable. They contacted us immediately and requested a meeting, and stayed in touch for the next couple of weeks until they were sure the problem was covered. This helped a lot.

Are there any areas they could improve?

They’re not the least expensive option when it comes to offshoring, but it comes down to paying a price for quality.

When it came to choosing and onboarding new team members, the profiles offered by Merixstudio weren’t conclusive. Every team member had AngularJS skills, but it was difficult to understand whether they were experts or intermediate level. I’d like to choose potential members through a more standardized profile and have an easier way to find the right people without going through several interviews and explaining my needs multiple times. 

Do you have any advice for future clients of theirs?

Clients should make expectations around resources clear from the beginning. It’s important to know the schedule as well as the number of resources needed on both sides. On one occasion, we didn’t share our plans enough in advance, so we lost one of our more important resources in the middle of the project. On the current project, we shared our plans for the next 12 months, and Merixstudio let us know about their bookings and the availability of different resources. 

UPDATED REVIEW

This review was updated by the client on January 27, 2020. The original star ratings were: Overall – 4.5, Quality – 4.5, Schedule – 5, Cost – 4, NPS – 4.5. New content is below:

SOLUTION

What was the scope of their involvement? 

For the first project, we’d contracted Merixstudio to develop the frontend for our solution in Angular. Since then, they’ve returned for other Angular-based frontend projects for our mobile and desktop solutions. They’ve also provided basic project management services upon request.

What is the team composition? 

We’ve worked with five resources in total, and it’s definitely increased over time.

How much have you invested with them?

We’ve spent about $170,000 on the current project alone.

What is the status of this engagement?

This project started at the end of 2018 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In general, we’re quite happy with the frontend development. We follow an agile process and regularly measure our task performance. We’ve noticed that we’ve improved, especially since May 2019.

How did Merixstudio perform from a project management standpoint?

It took us a few months to find the perfect set up for us, but we’re really happy with how Merixstudio communicates with us. That, combined with the quality of work and technical approach, has left me quite satisfied with them at the moment. 

What did you find most impressive about them?

Their project management is really grade-A. If we define a deadline, have an appointment, or want to follow a specific task structure, they’re able to easily fit into that. I trust their ability to deliver, and they’re reliable. That’s what separates them from the other service providers we’ve worked with.

Are there any areas they could improve?

There’s not a lot to improve. I’m really quite happy with them.

Do you have any advice for potential customers?
 
If you’re not happy with the consultant assigned to you, just be honest and straight with them. They’ll do their best to fix any issue you might have. We actually had an issue earlier this year, but they managed it so well once we said something.

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of Humanitrack. We’re a startup in Denmark that seeks to connect individuals, groups, and ideas from around the world into a community of communities. Our platform organizes and validates innovation news to identify new opportunities for all of us to solve.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Merixstudio?

I initially needed resources to build the MVP of our platform. Their role has since evolved into developing a polished early beta.

What were your goals for this project?

I wanted to develop a working MVP of my platform on a budget without sacrificing any of the necessary features. This would serve as a foundation to test with our core user base. Since the platform and community around it would define our company, the MVP needed to be exceptional.

SOLUTION

How did you select this vendor?

I needed a large, cost-effective team to build and test the platform, so I searched for development studios outside of Denmark but within the European Union. Merixstudio responded to my job posting, and I liked them from the get-go. Not only were they transparent and clear communicators, but they also understood my vision and were willing to work with my budget.

Describe the project and the services they provided in detail.

In the beginning, I provided them with my ideas, desired features, logo, and wireframes to scope out the project. We then immediately started on v1.0 of the MVP, which involved UX/UI design, back- and frontend development, and finally QA. After adding some additional features, we reworked this iteration for v1.1.

Their team has since released v2.0, adding significant gamification elements, and we’re currently working on v2.1. The latest version will address issues and make the platform more accessible and focused for new users.

The platform runs on a hierarchical management system and features a newsfeed, custom forum, automatic posting through URLs, a commenting system, and notifications. Users can also register on Facebook and make PayPal donations. Merixstudio designed the UI using Material-UI, and the platform is hosted on AWS.

What was the team composition?

The team consists of a project manager, three frontend developers, a backend developer, a UI lead, and a UX lead. We’ve also had different QA specialists who rotated based on availability as well as an AWS specialist who set up and optimized our platform on the cloud.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re still in the startup phases, so we don’t have any metrics yet. However, we’ve tested early versions of our platform with users and are implementing their feedback into v2.1. I’m confident that our current iteration will help onboard our first core users, allowing us to build out content and make further revisions.

How was project management arranged and how effective was it?

The project manager is responsive to my needs and understands my financial limitations, often suggesting ways to reduce costs. We coordinate through Slack and Jira, and they have daily Google Hangouts meetings to keep everyone fully aligned.

They’ve also been transparent throughout the process. When I asked about some minor changes that were taking longer than expected, they told me exactly what had happened. Occasionally, we’ve missed a few deadlines, but this was due to holidays, a growing feature list, and unforeseen complications.

What did you find most impressive about this company?

Although I’m a smaller customer, I appreciate that they still treat me like a huge client. I had the pleasure of visiting their office and enjoyed meeting their team. They have a strong balance of professionalism, talent, communication, and friendliness.

Are there any areas for improvement?

While the price estimates were accurate for v1.0, the costs have nearly tripled as we’ve continued to v2.1. Furthermore, the AWS quote was grossly underestimated, and I wish we could’ve avoided incurring setup costs for the un-optimized AWS system during the first few months. However, I appreciate that they were willing to handle the AWS setup themselves instead of outsourcing it to a more expensive vendor.