STX Next

BACKGROUND

Please describe your company and position.

I am the Group IT Director of Tour Partner Group Ltd.

Describe what your company does in a single sentence.

We are the leading Destination Management Company and organise trips to Nordic Countries, UK, Ireland and Baltics for Clients all over the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• reduce time
• increase response time

SOLUTION

How did you find STX Next?

Referral

Why did you select STX Next over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from STX Next were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope for this project was to develop a LLM which is able to identify and specific requests we receive from our Customer, look for the requested details on our systems and prepare a reply to our Sales Agents

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

the putcome of this project is to generate more offers to our Clients in a much shorter time period.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was great, every milestone was delivered on time, response was always friendly, accurate and quick.

What was your primary form of communication with STX Next?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

STX Next's setup of the projects, as well as the quick and self-reflected replies were impressive.

Are there any areas for improvement or something STX Next could have done differently?

nothing to improve, keep doing what you do as you do!

BACKGROUND

Please describe your company and position.

I am the Senior Manager, Data and Analytics of a nonprofit.

Describe what your company does in a single sentence.

Nonprofit working for a openess, privacy, and a healthier internet.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• Website Development
• Data Engineering
• Team support

SOLUTION

How did you find STX Next?

• Online Search
• Clutch Site

Why did you select STX Next over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from STX Next were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Embedded with web team to provide support on backlog development, website updates, and new site work. Provided support for data engineering and data warehouse development. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of backlog tickets, successful deployment of new code, and continued support of ongoing projects. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Work is consistently completed on time and on budget.  Communication with the team is amazing; there are regular check ins and additional meetings or follow ups as needed.  

What was your primary form of communication with STX Next?

Virtual Meeting

What did you find most impressive or unique about this company?

 We really appreciated their proactive approach and ideas brought to the table to help us in the future. STX Next completes deliverables, but also can make great suggestions for improvement beyond what might be on paper. 

Are there any areas for improvement or something STX Next could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the EVP of a consulting company 

Describe what your company does in a single sentence.

Verbal Skills Training and Coaching to Maximize Results in Sales, Service, Leadership, Management, Coaching, and All Verbal Communications

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• improve performance or our app

SOLUTION

How did you find STX Next?

Other

Why did you select STX Next over others?

Other

How many teammates from STX Next were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

improve our app service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

stability and enhancement of app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project was delivered on time.

What was your primary form of communication with STX Next?

Virtual Meeting

What did you find most impressive or unique about this company?

It was impressive that STX Next's team was able to resolve our issues and improve them.

Are there any areas for improvement or something STX Next could have done differently?

na

BACKGROUND

Please describe your company and position.

I am the CTO of US Preventive Medicine

Describe what your company does in a single sentence.

U.S. Preventive Medicine, Inc. (USPM) is improving the quality of life and health of our members — combining health coaching, chronic disease management, and the latest technology to prevent illness and improve overall well-being.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• Mobile and Web application development
• Improve application performance
• Support ongoing development operations

SOLUTION

How did you find STX Next?

• Online Search
• Other

Why did you select STX Next over others?

• Good value for cost
• Referred to me

How many teammates from STX Next were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed, architected and developed our mobile and web platform on a ongoing basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Meet or exceed performance metrics.
2. Keep budget stable on an ongoing basis.
3. Provide support for application operations on a as need basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

With STX we have hired a project manager from their team which helps coordinate work on their team and ours, working directly with the CTO and leadership.

What was your primary form of communication with STX Next?

• Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed by their scope of abilities and responsiveness.

Are there any areas for improvement or something STX Next could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of Data Engineering, Product Analytics of an other industries company 

Describe what your company does in a single sentence.

We offer a portfolio of B2B security tools and services ranging from cloud security, application security, managed services and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• Support our Data Engineering team during hiring
• Help us build scripts to stabilize our Analytics tooling security

SOLUTION

How did you find STX Next?

Referral

Why did you select STX Next over others?

Referred to me

How many teammates from STX Next were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Building out the enterprise data lakehouse, core data systems, security processes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely delivery of projects, stabilized security posture

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes teams were responsive, highly skilled, great communicators and delivered projects in a timely fashion

What was your primary form of communication with STX Next?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of customer service and quality talent is unmatchable. The team at STX Next is willing to be flexible and work with you to meet your customized needs.

Are there any areas for improvement or something STX Next could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Media Technology Director of an advertising & marketing company.

Describe what your company does in a single sentence.

Advertising technology, from process automation to AI innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• Product Design
• Product Management
• Engineering (BE & FE)

SOLUTION

How did you find STX Next?

• Referral
• Other

Why did you select STX Next over others?

Customer Service
How many teammates from STX Next were assigned to this project?

19
Describe the scope of work in detail. Please include a summary of key deliverables.

The ongoing project is an enterprise-grade campaign governance platform. Key deliverables include: 

• frontend infrastructure
• product design (including UX/UI)
• backend engineering (including Google Cloud Platform infrastructure)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully delivered software which led to adoption of it inside the company and subsequent project growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the most prized aspects of STX Next for me has always been the custom service. Any questions have been resolved immediately, team satisfaction is always ensured from their end, and I've always been given the best people, knowing that my project is understood perfectly well.

What was your primary form of communication with STX Next?

Virtual Meeting
What did you find most impressive or unique about this company?

So far, I am immensely impressed by the AI and product design capabilities.
Are there any areas for improvement or something STX Next could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Global Wh Manager of Boart Longyear

Describe what your company does in a single sentence.

sale mining equipment and spare parts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• Receiving app implementation
• shipping app implementation

SOLUTION

How did you find STX Next?

Referral

Why did you select STX Next over others?

Referred to me

How many teammates from STX Next were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

receiving app be able to implement the use of tablets to do our receiving process connected to oracle

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

use of receiving app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

slow process

What was your primary form of communication with STX Next?

Virtual Meeting

What did you find most impressive or unique about this company?

They were able to build a program based on our needs.

Are there any areas for improvement or something STX Next? could have done differently?

provide better lead time of the project schedule

BACKGROUND

Please describe your company and position.

I am the Owner of a software company 

Describe what your company does in a single sentence.

App for airline employees

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• Grow the team

SOLUTION

How did you find STX Next?

Contacted us

Why did you select STX Next over others?

Pricing fit our budget

How many teammates from STX Next were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of our NextJS web app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

N/a

What was your primary form of communication with STX Next?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

N/a

Are there any areas for improvement or something STX Next could have done differently?

STX next pulled our developer from the team after 3 months because he was needed for another project of a bigger client and hereby, they breached the contractual notice period.

Company Responses

The vendor responded on July 17, 2024.

Thank you for sharing your concerns regarding our recent project together. I apologize for any inconvenience caused by the changes in our team composition. I would like to provide some context and address the issues raised.

We informed you with almost two months' notice, significantly more than the one month required by our contract, that the developer would need to transition to a different project. To ensure a smooth handover and maintain project continuity, we proposed that the developer remain on the project at 50% capacity for two months, while another senior developer joined full-time during this period. We estimated a two-week handover time, and you were billed for only 1 FTE for both months despite the increased resources allocated.

Regarding the contractual agreement, our legal team clarified that the contract stipulates the provision of a service rather than the involvement of any specific developer. While we understand there was a disagreement between our legal interpretations, we aimed to provide a solution that minimized disruption to your project.

We proposed the following to address your concerns:

1. Payment for the December invoice, as the work was already completed.
2. A 35% discount on the January invoice.
3. An additional discount on the first invoice upon resuming cooperation, which you indicated could happen in six months.

We regret that our efforts to resolve this issue amicably did not meet your expectations. We value your feedback and are committed to improving our service delivery. Please feel free to reach out if you would like to discuss this further or if there is anything more we can do to address your concerns.

Thank you for your understanding.

BACKGROUND

Please describe your company and position.

I am the Product owner of an engineering company

Describe what your company does in a single sentence.

radar engineering

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire STX Next to accomplish?

• web predevelopment
• development of web mvp
• development and maintenance of first year of releases

SOLUTION

How did you find STX Next?

Online Search

Why did you select STX Next over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from STX Next were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

provinding a concept for a web based configurator. developing this concept as an MVP. After MVP proof of concept a proper user application was developed and released. after release maintenance and more development was delivered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• delivering concept. 
• makeing MVP. 
• delivering first release and improving the release

Describe their project management. Did they deliver items on time? How did they respond to your needs?

when project manament was with stx next they deliverd usually on time and if we requested short notice changes they tried everything to still deliver the requests on time

What was your primary form of communication with STX Next?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

No matter when and who you asked for help, they stopped what they were doing until the issue was resolved.

Are there any areas for improvement or something STX Next could have done differently?

I can not name a single thing I would have wanted to get more off.

BACKGROUND

Please describe your company and your position there.

CEO and Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire STX Next?

We were starting a software company and required some assistance of putting together some user flow and UI interfaces

What were your goals for this project?

A helpful presentation and UI design project for our team.

SOLUTION

How did you select this vendor?

Reviewed a number of vendors and clutch.co reviews as well. Ultimately, my friend gave me the recommendation to this team.

Describe the project and the services they provided in detail.

UI details and project design for our software.

What was the team composition?

The team on their side comprise of 1 head of UI and 1 consultant. Other members we interacted included two software engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We ended with a very good working document that lend itself to our internal customer and investor presentations. It also gave us some ideas around the backend development.

How was project management arranged and how effective was it?

It was primarily managed through weekly calls and emails. No software GitHub or Asana needed. Our calls were through Google Hangouts.

What did you find most impressive about this company?

They're a very good design team with a strong understanding of the startup world. They also spoke perfect English which made the conversation very clear and effective.

Are there any areas for improvement?

The costs seem a bit high for some of their services relative to peers. That being said, great service and great end product.