ScienceSoft

BACKGROUND

I am the Software Development Manager of System One

System One is a leading provider of specialized, highly technical outsourced services and workforce solutions to critical infrastructure, technology, clinical and science, and government sectors.

OPPORTUNITY / CHALLENGE

• Software Development Services

SOLUTION

Online Search

• High ratings
• Pricing fit our budget

2-5 Employees

Provide software development and application support, resolve production issues, deliver enhancements and system integrations, improve automation and code quality, maintain technical documentation and compliance, and ensure reliable, secure, and timely software delivery.

RESULTS & FEEDBACK

Improved application stability, resolved production issues, automated manual processes, enhanced system integrations, improved code quality and security, strengthened deployment controls and compliance, and increased operational efficiency through software enhancements.

The project was managed effectively, with priorities aligned to business needs and deliverables tracked through regular communication. The team responded promptly to requests, addressed issues, and accommodated changing requirements while maintaining focus on quality and timely delivery.

• Virtual Meeting
• Email or Messaging App

The company’s responsiveness and commitment to understanding business needs stood out. They provided reliable application support and adapted effectively to changing priorities.

ScienceSoft could further improve by providing developers with ongoing training in modern technologies, development methodologies, and industry best practices to enhance productivity, code quality, and innovation.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of GlamRush2U, a shopping and delivery service that brings premium beauty, barber essentials, fashionable clothing, and accessories straight to your door quickly and conveniently.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We needed a technology partner to build our mobile and web-based applications.

SOLUTION

What was the scope of their involvement?

ScienceSoft has built two mobile applications and two web-based applications for us. The team has started with an intensive discovery phase to fully understand our vision and user needs. During this period, ScienceSoft completed the following objectives:

• Conducted daily interviews with our CEO, COO, creative director, customer success director, and driver relations director to capture detailed business and technical requirements.
• Mapped requirements for all key user segments: customers, personal shopping assistants, partner stores, and admins.
• Defined the end-to-end order fulfillment processes, including shopping assistant interactions, store inventory updates, and customer notifications.
• Identified the essential scope to meet our time and budget constraints, distinguishing must-have from nice-to-have features and planning their delivery across iterations. Non-essential features, such as detailed transaction listings already available via Stripe, were strategically deprioritized to avoid feature duplication and keep development lean.
• Defined the requirements for integration with PoS systems (Shopify, Clover, Square), payment gateways (Stripe), communication tools (Twilio), and subscription management platforms (RevenueCat).

ScienceSoft structured the resulting product vision around the following core components:

• A cross-platform mobile app for customers and personal shopping assistants.
• A web app for partner stores.
• An admin web app.

Key features by user group included:

• Customer functionality: creating a secure personal account with profile, payment, and billing information; browsing products by category or store; placing orders instantly and paying via Stripe, with optional delivery priority fees and shopping assistant service fees or tips; choosing alternative products in case the desired item is unavailable in the store; tracking order progress in real time; communicating with personal shopping assistants via in-app chat or anonymized Twilio calls for substitutions; and subscribing to a premium plan for free priority delivery.
• Personal shopping assistant functionality: creating and managing a secure account with a profile and payment details; communicating with customers via in-app chat or anonymized Twilio calls; scanning barcodes for quick product confirmation; confirming deliveries and updating order status; and viewing earnings and performance statistics directly in the app.
• Partner store functionality: creating and managing a store account; adding new products manually or uploading them via CSV, XLS(X), or barcode scanning; syncing inventory and pricing data from existing PoS apps (e.g., Shopify, Clover, Square) through GlamRush2U’s integration layer; and monitoring sales and fulfillment metrics via dashboards.
• Admin functionality: managing customer, assistant, and partner store accounts; managing personal shopping assistants; viewing and analyzing orders and deliveries; monitoring system performance; managing customer subscriptions, setting up promotional campaigns, and approving new retailers.

Once the MVP scope was finalized, ScienceSoft advised us on technology and delivery options (cross-platform vs. native, fully custom vs. low-code), weighing cost, scalability, and time-to-market as key considerations. Ultimately, we chose a cross-platform mobile app with a low-code platform (Appsmith) for front-end interfaces of the web parts to accelerate delivery and optimize the budget.

What is the team composition?

ScienceSoft’s team includes backend and mobile developers, a full stack engineer specializing in low-code solutions, a QA engineer, a business analyst (also acting as proxy product owner), and a project manager. DevOps and UI design specialists join the team on demand.

How did you come to work with ScienceSoft?

We found ScienceSoft through an online search and Clutch. We chose them because of their high ratings and Better Business Bureau rating and how they presented in the initial meetings with their leadership team present.

How much have you invested with them?

We’ve spent between $200,000 and $999,999.

What is the status of this engagement?

We started working with ScienceSoft in March 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ScienceSoft has brought GlamRush2U to life. The team has delivered the complete solution design, setting the stage for efficient development. Over four months, ScienceSoft’s team has worked in two-week iterations, focusing on delivering small, functional increments to gather early feedback from stakeholders and validate features.

ScienceSoft has met with our leadership twice a week to discuss open questions and held demo sessions every other Friday to allow us to see progress firsthand. A Confluence-based project knowledge repository serves as a single source of truth, keeping documentation transparent, streamlining information access and approvals, and helping the involved parties swiftly resolve urgent questions.

ScienceSoft has driven the project with a focus on efficiency and speed. The team has mapped the critical path and prioritized interdependent tasks to secure the fastest possible MVP launch. The critical path has boiled down to customer orders, store products visible, assistant fulfillment, payment processing, delivery confirmation, and admin governance. These functions have been treated as must-haves for a viable first release.

All other features, such as advanced analytics, integrations with Shopify and Clover, and subscription management, have been acknowledged as important but not mission-critical. ScienceSoft has strategically planned these features for later releases to enrich the user experience and extend operational efficiency, while the MVP stays lean and focused. This disciplined approach has ensured that every sprint delivers meaningful progress. At the same time, the architecture has been kept flexible, laying the foundation for seamless app expansion in future releases.

To support promotion ahead of the official release, ScienceSoft has also proposed and prepared clickable prototypes that have helped us generate buzz and attract first adopters. The first version of the app has been successfully launched in November 2025.

Moreover, we’ve seen operational improvements, such as the ability to shop and recommend product alternatives in the store to the customer to prevent a wasted trip. We’ve also seen increased customer satisfaction.

How did ScienceSoft perform from a project management standpoint?

ScienceSoft’s project management is perfect. The team is trustworthy, communicates well, and is always on time. If they’re not on time, they let us know in advance. ScienceSoft manages all our expectations. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

ScienceSoft’s honesty and trust are impressive. We don’t feel like we’re being taken advantage of, and that’s a peace of mind money can’t buy. The team truly makes us feel like we’re all part of a team together from the start.

Are there any areas they could improve?

My only recommendation is to work on ensuring all requirements are fully understood and the intended outcome. This is because of the difference in countries, so language and lived experiences can differ. We can’t assume everyone is on the same page or understands completely. Ensuring this is done thoroughly will save time and money.

BACKGROUND

Introduce your business and what you do there.

I’m a senior IT security analyst at a software development company. We provide IT connectivity services for healthcare organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We needed help with completing our routine penetration testing.

SOLUTION

What was the scope of their involvement?

We brought ScienceSoft on board to test our external security posture. They helped us perform penetration tests on various web applications in order to identify any vulnerabilities. They also tested our IP network for the same purpose. The team used different technologies for testing, such as Metasploit and Nmap.

What is the team composition?

We primarily worked with two people from their side.

How much have you invested with them?

We spent $17,500.

What is the status of this engagement?

We worked together on this project from November 2022–January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we were satisfied with ScienceSoft’s services. Their team conducted penetration tests twice and was able to identify new vulnerabilities within our app.

How did ScienceSoft perform from a project management standpoint?

All the work was delivered on time and within budget. Moreover, whenever we had any requests or concerns, their team responded to us within 24 hours. For communication, we mainly interacted via email.

What did you find most impressive about them?

We were impressed with ScienceSoft’s responsiveness, knowledge, and eagerness to help us out.

Are there any areas they could improve?

We felt like ScienceSoft could’ve done a better job in the first penetration test.

Do you have any advice for future clients of theirs?

Make sure to define the services you need from them in detail.

BACKGROUND

Introduce your business and what you do there.

I’m a network engineer of Advisors Asset Management, Inc, which is a brokerage firm that only provides services to other brokerage firms. We’re a distributor of certain financial products and don’t deal with the public directly.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We’re in a highly regulated industry and answer to the SEC and FINRA, so it’s required for us to have a penetration test. This test makes sure that the safeguards we have in place are adequate to prevent data loss and interference with our business process. We had a penetration tester that raised their prices about 40% from the previous year but offered no additional services.

SOLUTION

What was the scope of their involvement?

ScienceSoft started the engagement by giving us a questionnaire asking about our different parameters. Their team then conducted a black box penetration test. They hacked and used exploits to try to bypass our security and gain access to either information or computer systems within our organization. They tried to find any exploits or vulnerabilities. They retested after we remediated any initial flaws they found in our security.

What is the team composition?

I worked with a total of three people.

How did you come to work with ScienceSoft?

I found them on the internet. I searched for the top 10 penetration testers and came up with a website that listed quite a few companies. I requested quotes from several agencies. ScienceSoft met all of our testing parameters and came in with the best price, which was a big concern of ours.

How much have you invested with them?

The charge for these services was $8,540.

What is the status of this engagement?

I initially reached out to ScienceSoft in December 2019 and the actual test took place in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After the testing was complete, their team provided an initial report of their findings with an initial security rating level. Initially, they gave us a medium rating for our security because they found about four flaws. Their team detailed their findings as well as solutions for particular problems. They were extremely cooperative and helpful in finding solutions.

How did ScienceSoft perform from a project management standpoint?

We communicated by email. Their team was exactly on time, so there weren’t any delays to the work. We actually requested to push out our retest because our organization has a strict change process. They were cooperative and pushed back that deadline to give us time to do what we needed to do. Their team made the process simple.

What did you find most impressive about them?

Their willingness to customize their services to our needs stood out to us. There was one problem that ScienceSoft found that we had trouble resolving. They sent us links with solutions but that solution wasn’t specific to the version of our software. I told them that and they took the time to find a solution that applied to us.

When we weren’t sure if the solution worked, they did an ad hoc retest of that particular system to confirm that we resolved the problem. That was prior to the final test, which was important because they were going to give us a final report. In this case, the solution raised our security level to high. That’s important because we need to provide this information to our business partners. We need to answer their questions when they're doing their due diligence to ensure that we're protecting their data to satisfaction.  

Are there any areas they could improve?

The only changes that we would make are internal.

Do you have any advice for potential customers?

I would highly recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the head of R&D at an AI and computer vision technology startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

The biggest challenge you have to tackle as a startup is that you’ve got limited staff. We have in-house developers who can do the work that we want, but in order to scale faster we wanted to bring in more skilled developers from a partner company.

SOLUTION

What was the scope of their involvement?

Originally, we needed them to build a web portal for us, which encompassed the majority of the work they did for us. That included frontend, backend, and design as well. Along the way, we unexpectedly needed some extra teammates to handle deployment to AWS and a Chinese web provider as well.

We provided mockups to their team that were created by the graphic designer we have in-house. Once we passed those onto their team, their UI designers helped us refine those and turn them into full wireframes that their developers to build. To do that they made use of JavaScript, ReactJS on the frontend and NodeJS on the backend.

What is the team composition?

The number of people fluctuated but we averaged about 6–7 people. They have provided us with a project manager, developers, a graphic designer, and testers over the course of the project.

How did you come to work with ScienceSoft?

We found them just by searching for development teams online, but they impressed us with their experience building web portals and their responsiveness. They had a team ready to right away, so we decided to work with them.

How much have you invested with them?

In total, we spent close to $200,000 with them.

What is the status of this engagement?

The whole development lasted from January–July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The ability to add people and scale up quickly when we needed to was absolutely invaluable for us. Our web portal is up and running and we are very satisfied with its performance so far.

Their skill and experience came through in the quality of the work they delivered, and in the end, they delivered on everything they promised, which is really all you want in a project like this.

How did ScienceSoft perform from a project management standpoint?

Their project manager was always on top of things, which helped us to meet all of our deadlines.

The whole team was organized, and their ability to scale up or down was a credit to the effectiveness of the system they have in place for managing project deliverables.

We used JIRA and Confluence to keep in touch with them outside of our daily meetings, which helped to keep both teams on the same page at all times.

What did you find most impressive about them?

They are a fairly large company, which definitely helps them provide resources as quickly as you need them in a way that some smaller staff augmentation companies can’t. Their project management style also makes the project really easy for us to handle, which was a huge benefit to us.

Are there any areas they could improve?

The only issue we had was that we occasionally had to use translators for particularly technical discussions, but we were able to work around that without any significant problems.

BACKGROUND

Please describe your company and your position there.

Investment firm with an average of 14 employees, I'm the IT Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ScienceSoft?

Penetration & Vulnerability Testing

What were your goals for this project?

To determine the current state of our network security from an external POV.

SOLUTION

How did you select this vendor?

Googling.. then reading a bit about the company, services offered, and then reading reviews. Made contact, staff was responsive and price was within budget.

Describe the project in detail.

Pretty simple. Determine what vulnerabilities may exist on our network through outside penetration testing. Methodology and timing was largely left to the vendor.

What was the team composition?

Sales Rep and individual assigned to do the testing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome was success. Testing was accomplished and any issues found were addressed and then retested.

How effective was the workflow between your team and theirs?

Primary communications was handled via email without problems.

What did you find most impressive about this company?

They took an interest in our security posture, stayed in communication with us, and offered us solutions. Then they conducted a retest to determine the effectiveness of the updates, vs just giving us a report and moving on.

Are there any areas for improvement?

At this time I can think of no improvements that are needed. Am a very satisfied customer!

BACKGROUND

Introduce your business and what you do there.

I'm the national manager of a roofing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We wanted to speed up our invoicing, ordering, and production department and make those processes paperless, so we reached out to ScienceSoft to help automate and streamline certain internal processes. 

SOLUTION

What was the scope of their involvement?

ScienceSoft has worked on a variety of projects, including streamlining our PO process by creating and customizing some features within Salesforce. They've implemented a lot of custom Apex code to automate certain fields inside the program.

What is the team composition? 

We're currently working with about six developers, but I also work closely with a project manager, sales lead, and lead programmer. 

How did you come to work with ScienceSoft?

I researched programmers from all around the world that could provide high-quality coding work for a reasonable rate. I found that ScienceSoft offered a high level of professionalism, but didn't charge impossibly high rates like most American-based companies. They also provided an impressive amount of detail in their initial bid. 

How much have you invested with them?

We've invested about $70,000 thus far.

What is the status of this engagement?

We started working with them around September 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes they've made within Salesforce are reliable and functional overall, and any bugs are fixed very quickly. 

How did ScienceSoft perform from a project management standpoint?

Working within a different timezone than our team has been beneficial, because they're able to fix any issues or work on tasks overnight in our timezone. They've been very organized throughout the engagement, checking in with us each week to go over results, priorities, etc. We haven't had any communications issues; they send clean emails with screen captures and are available on Skype for meetings that require more in-depth conversations. 

What did you find most impressive about them?

They're experts in Apex code, which can be very complex and hard to find teams with expertise in.

Are there any areas they could improve?

Although they're strong in Apex code, it would make it easier to make changes to our templates in the future if they used more of Salesforce's key features, but it's something they're working on now. We appreciate that they're taking those steps and working hard to maintain a strong relationship with us. 

Do you have any advice for potential customers?

With any vendor it's important to understand the breakdown of work being done each hour. It's possible to find cheaper programmers, but that may mean losing skilled project managers overseeing the work. ScienceSoft is one of the few vendors I've been able to find that offers both high-quality development and high-quality project management all in one. 

BACKGROUND

Introduce your business and what you do there.

I’m a web developer for the South Ayrshire Council in Scotland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We needed a company to handle maintenance and support for our SharePoint platform since we didn’t have enough in-house staff to manage it.

SOLUTION

What was the scope of their involvement?

They essentially served as additional tech support. If we encountered a problem with the system that we couldn’t resolve in-house, we’d contact them to fix it. For example, if our SharePoint sites were unavailable or if we had an issue with our servers, they’d address that for us. They’re also helping us prepare to upgrade our SharePoint software, but we’re not quite ready to go through that process yet in-house.

In addition to SharePoint, they also provide maintenance and support for our 24-hour SQL servers. Lately, they’ve been checking on our backups and server logs.

What is the team composition?

We have a project manager and two developers.

How did you come to work with ScienceSoft?

Since we’re a local authority, we had to post a bid for contractors. ScienceSoft was one of the groups that got back to us with a quote and we chose to go with them.

How much have you invested with them?

We’ve spent about $8,000. We typically receive 240 hours of service per year.

What is the status of this engagement?

We started working with them in June 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re usually very responsive and they’ll allocate a developer to our project as soon as we contact them. We haven’t had many situations where the system’s gone down, but they’re quick to respond when it does and they find a way to get us back online. They’ve done a good job of ensuring things run smoothly.

How did ScienceSoft perform from a project management standpoint?

We touch base via email and then we use Jira for project management and teleconferencing. We use Skype for our business calls as well. They reply to emails within the hour.

What did you find most impressive about them?

Their depth of knowledge on both SharePoint and SQL was impressive. Other companies we talked to only knew one or the other, so it was fortunate that we found a company good at both. As a small company, we don’t always have the skills in-house to resolve a major issue like system downtime.

Are there any areas they could improve?

Not that I can think of right now.

Do you have any advice for potential customers?

Not in particular. All of our dealings with them have been good.

BACKGROUND

Introduce your business and what you do there.

I’m a professor at Miami Dade College. I teach machine learning, business intelligence, and SQL server database.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

We needed someone to install an Apache Hadoop system. We have servers dedicated to our own Hadoop lab.

SOLUTION

What was the scope of their involvement?

They installed and configured our Hadoop system such that we could avoid cloud storage, which would cost a lot of money. We provided them with specifications and they followed, installing Linux to support Hadoop and then installing related components such as Python and Zeppelin.

What is the team composition?

Our main point of contact was the lead technician for our project. We also worked with a team leader and a couple of other technicians.

How did you come to work with ScienceSoft?

I searched online for a big data consultant. I contacted them and we agreed on a contract, schedule, and price.

What is the status of this engagement?

We started working together in August 2018 and the engagement concluded in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They finished the project on schedule and answered all of my questions.

How did ScienceSoft perform from a project management standpoint?

The main technician visited us for two days. He gave me some manuals to explain the work, and we discussed the project details. We communicated through email and managed the project through TeamViewer. Their team was very responsive.

What did you find most impressive about them?

They provide expertise and accountability and they’re easy to work with.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Clients should communicate their needs clearly.

BACKGROUND

Introduce your business and what you do there.

Edgewell Personal Care manufactures personal care products, mostly Schick razor blades. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScienceSoft?

Our company has a tool evaluation report site to submit products at various stages of the life cycle and keep track of them during different revisions. It generates reports that indicate whether we need to manufacture related parts for specific products. 

Our original site demanded a lot of manual effort. We had to print out forms and walk around the office to get everybody's signature before uploading it again. We asked ScienceSoft to clean up the design and make our site more user-friendly.

SOLUTION

What was the scope of their involvement?

ScienceSoft introduced a workflow within the platform that lets us input various colleagues' email addresses. It automatically sends them emails so they can approve reports. Using this system eliminates the need to physically approach an individual to request a written signature. 

We wanted to maintain our website on SharePoint, so ScienceSoft created the entire new workflow and report format using SharePoint designer within the existing system and website. 

What is the team composition? 

We interfaced with three developers including a project manager. 

How did you come to work with ScienceSoft?

I looked up SharePoint consultants online and found ScienceSoft's website. They seemed to be offering what I was looking for, so I reached out to them. 

How much have you invested with them?

We spent about $7,000. 

What is the status of this engagement?

We notified ScienceSoft in May 2018 and started the project in July due to internal resource constraints. We wrapped up the project by the end of September 2018. After they finalized the website in August, we held a couple of additional meetings to make sure that it worked within our system. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since I was the one who started the project, I reached out to the rest of my team who would be using the site to get feedback. ScienceSoft implemented all the requests I initially collected from various people within the website. Our users were pleased to see all the new options it includes. We're very satisfied. 

The platform and automation system make our work easier and faster. The site is mostly for administrative tasks and tracking products. Now that our employees don’t have to handle those responsibilities, they have time to focus on other more technically demanding projects. 

How did ScienceSoft perform from a project management standpoint?

ScienceSoft listened carefully to all the ideas I proposed. They broke my concept down into individual tasks we needed to accomplish. Having a list of actionable goals gave us a more realistic picture of what would happen. 

We mostly interacted with the development team through phone calls. We used relatively informal communication. We tracked progress as they completed different steps of the project.

What did you find most impressive about them?

ScienceSoft understood and implemented everything I requested. They never pushed back on any of my requirements. Instead, they managed to accomplish all of my requirements. 

Are there any areas they could improve?

Not necessarily. There might have been a minor language barrier, but that was about it. 

Do you have any advice for potential customers?

I suggest writing a formal, written plan that describes what you want the end result to look like. Setting the goals from the very beginning will help the project get started earlier and potentially completed faster.