New Technology Telecom Commercial and Investment (NTT SuperCare365)

BACKGROUND

Please describe your company and position.

I am the IT Manager of Greensun Japan Company

Describe what your company does in a single sentence.

Green Sun Japan Co., Ltd. is a language services company providing professional translation, localization, interpretation, DTP, and multilingual content solutions. We support Japanese and global clients across a wide range of industries, working closely with our Vietnam headquarters to deliver high-quality and cost-effective services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT SuperCare365) to accomplish?

• IT helpdesk support

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT SuperCare365)?

Referral

Why did you select New Technology Telecom Commercial and Investment (NTT SuperCare365) over others?

• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from New Technology Telecom Commercial and Investment (NTT SuperCare365) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes IT help desk support, network management, cloud server migration, managed software applications and solutions, and other IT managed services. Key deliverables include stable IT operations, timely technical support, secure and reliable network and cloud environments, and ongoing maintenance of IT systems and applications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project contributed to maintaining stable IT operations, supporting timely resolution of technical issues, facilitating cloud server migration, and improving the overall reliability and manageability of network and application services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well organized and responsive. Deliverables were generally completed within the agreed timelines, and they responded promptly and flexibly to our requests and IT support needs.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT SuperCare365)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by their responsiveness, technical expertise, and ability to provide flexible IT support based on our operational needs.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT SuperCare365) could have done differently?

There are no major areas for improvement at this time. Continued proactive communication and regular updates on new technologies or service optimization opportunities would be appreciated.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of Deltamv Knowledge Solutions, a boutique research agency that applies behavioral economics and neuroscience insights to research strategies. We help clients across Australia and the Asia-Pacific better understand behavior and improve ROI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with New Technology Telecom Comercial e Investimentos (NTT SuperCare365)?

We needed support for our company's overall IT needs, including Microsoft 365, email, OneDrive, data backup, IT security, and technical support. The main goal was to keep our IT systems secure, reliable, and running smoothly, with quick support when issues arose.

SOLUTION

What was the scope of their involvement?

New Technology Telecom Comercial e Investimentos (NTT SuperCare365) handles our ongoing IT support, including Microsoft 365 and email administration, OneDrive and data backup, IT security, user access, computer setup, and troubleshooting. They also provide technical advice and support when we need to upgrade or improve our IT systems.

What is the team composition?

We don’t know how many teammates from New Technology Telecom Comercial e Investimentos (NTT SuperCare365) are assigned to our project.

How did you come to work with New Technology Telecom Comercial e Investimentos (NTT SuperCare365)?

We found them through a referral. Their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in September 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

New Technology Telecom Comercial e Investimentos (NTT SuperCare365)’s main outcomes have been more stable and secure IT systems, faster resolution of technical issues, reliable data backups, and smoother management of Microsoft 365, email, and user accounts. Overall, this has helped us reduce IT disruptions and keep our daily operations running smoothly.In practice, technical issues are usually responded to and resolved quickly. We’ve also had stable Microsoft 365 and email services, regular data backups, and no major security incidents so far. Overall, IT-related downtime has been minimal.

How did the company perform from a project management standpoint?

New Technology Telecom Comercial e Investimentos (NTT SuperCare365)’s project management is good. They’re responsive, communicate clearly, and generally complete tasks on time. For urgent IT issues, they also provide quick support when needed.

What did you find most impressive about them?

Their responsiveness and flexibility are the most impressive. They’re always willing to support us when IT issues arise and provide practical solutions quickly.

Are there any areas they could improve?

There’s nothing they need to improve.

Do you have any advice for potential customers?

Having reliable IT support helps employees resolve technical issues more quickly and reduces interruptions to their daily work.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Corsair Marine International

Describe what your company does in a single sentence.

Corsair Marine International

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT Supercare365) to accomplish?

• Build and operate a stable IT Managed Services environment for a 100-employee and 2 site company. Standardize network infrastructure and data systems under a secure, centralized, and scalable model. Reduce IT disruptions, improve productivity, and ensure business continuity.

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT Supercare365)?

Online Search

Why did you select New Technology Telecom Commercial and Investment (NTT Supercare365) over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from New Technology Telecom Commercial and Investment (NTT Supercare365) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduce IT incidents by 40% within six months. Ensure 100% of devices and critical data are centrally managed and backed up. Maintain response time under 15 minutes and resolution time under 2 hours. Achieve over 90% end-user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are respond and fix issue quickly, full information.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT Supercare365)?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have high technical knowledge, provide detailed advice and proposals, and are friendly.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT Supercare365) could have done differently?

Technical should have better English skill.

Respond with Job done.

Some emails and requests are respond longer than 2 hours

BACKGROUND

Please describe your company and position.

I am the Administrator of TAKASAGO VIETNAM CO., LTD

Describe what your company does in a single sentence.

Thermal Engineering

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT SuperCare365) to accomplish?

• Good price
• Enthusiasm

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT SuperCare365)?

Online Search

Why did you select New Technology Telecom Commercial and Investment (NTT SuperCare365) over others?

Pricing fit our budget

How many teammates from New Technology Telecom Commercial and Investment (NTT SuperCare365) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Key deliverables include completed work outputs, required documentation, reports, and other materials specified in the agreement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Proactively identify, address, and resolve issues that arise during the project to ensure smooth operations and maintain progress toward the project goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project effectively and communicated clearly throughout the process. All deliverables were completed and delivered on time. They were responsive to our needs, addressed any issues promptly, and provided timely support whenever adjustments or additional requirements arose.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT SuperCare365)?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their professionalism, responsiveness, and ability to quickly understand and address our needs.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT SuperCare365) could have done differently?

Overall, we were very satisfied with their services.

BACKGROUND

Please describe your company and position.

I am the BDM of a logistics company

Describe what your company does in a single sentence.

Logistics service, providing ocean freight, air freight, inland trucking and custom clearance for import/export shipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT Supercare365) to accomplish?

• Manage MS365 & security system

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT Supercare365)?

Referral

Why did you select New Technology Telecom Commercial and Investment (NTT Supercare365) over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from New Technology Telecom Commercial and Investment (NTT Supercare365) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Manage MS 365 email account, guide people how to use MS 365 software, secure data system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everybody saves time to transfer data via Onedrive, working online not offline

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responses quickly and also answer phone if any issue at night.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT Supercare365)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had a nice staff, provided a quick response, and problem-solved

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT Supercare365) could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the MD of VLXDgiatot.com

Describe what your company does in a single sentence.

we are importer and distributing building material products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT Supercare365) to accomplish?

• Trusted partner and friends
• big supportive

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT Supercare365)?

Other

Why did you select New Technology Telecom Commercial and Investment (NTT Supercare365) over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from New Technology Telecom Commercial and Investment (NTT Supercare365) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• deploy cloud service and digitalization process for my company

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

keep our data, document and SOP smoothly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes,

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT Supercare365)?

Virtual Meeting

What did you find most impressive or unique about this company?

Their strong expertise and big support impressed us.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT Supercare365) could have done differently?

wider product and service 

BACKGROUND

Please describe your company and position.

I am the QA of Nuplex Masterbath

Describe what your company does in a single sentence.

Color Masterbatch ,Color Pigments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT Supercare365) to accomplish?

• Microsoft 365
• IT Support

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT Supercare365)?

Referral

Why did you select New Technology Telecom Commercial and Investment (NTT Supercare365) over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete the project successfully.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully complete the projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company successfully completed projects, meeting deadlines.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT Supercare365)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

New Technology Telecom Commercial and Investment (NTT Supercare365) addressed and resolved situations quickly.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT Supercare365) could have done differently?

No errors found that need improvement.

BACKGROUND

Please describe your company and position.

I am the CEO of Prosound Center Vietnam

Describe what your company does in a single sentence.

Event agency, Pro Audio lighting contractor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT Supercare365) to accomplish?

• IT management
• Cloud service
• System & devices managment

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT Supercare365)?

Referral

Why did you select New Technology Telecom Commercial and Investment (NTT Supercare365) over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from New Technology Telecom Commercial and Investment (NTT Supercare365) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Monitor the activity of all devices, network infrastructure, and software.
• Ensure all company data is protected.
• Ensure that MS365 accounts are optimized and used effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All issues have been resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they served 24/7 and response within 5min 

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT Supercare365)?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're friendly, enthusiastic, and have an extremely professional work attitude.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT Supercare365) could have done differently?

No, they are very good! 

BACKGROUND

Please describe your company and position.

I am the HR&Admin of DESIGN LAB ARCHITECTS CO.LTD

Describe what your company does in a single sentence.

DesignLab is a hospitality design firm, Asian-born with an international outlook. We offer master planning, architecture and interior design services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT) to accomplish?

• Ensure network stability, provide data backup, and support IT services for all employees across the company
• Responsible for resolving issues related to network disruptions, infrastructure systems, and cybersecurity

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT)?

• Referral
• Other

Why did you select New Technology Telecom Commercial and Investment (NTT) over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from New Technology Telecom Commercial and Investment (NTT) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ensure network stability, provide data backup, and support IT services for all employees across the company. They are also responsible for resolving issues related to network disruptions, infrastructure systems, and cybersecurity

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we started working with NTT, we haven't had any further issues with IT services. Everything has been running smoothly in terms of technology. The NTT team supports us as much as they can and is always responsive, proactive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team, from staff to management, has been very supportive, providing timely and easy-to-understand answers to all our questions.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT)?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The pricing is reasonable, and the staff is very helpful and supportive

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT) could have done differently?

Just keep doing things as they are now, it's working well

BACKGROUND

Please describe your company and position.

I am the CEO of Alluvia Chocolate

Describe what your company does in a single sentence.

We are chocolate Bean - to-bar manufacturer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT) to accomplish?

• MS 365

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT)?

Referral

Why did you select New Technology Telecom Commercial and Investment (NTT) over others?

Pricing fit our budget

How many teammates from New Technology Telecom Commercial and Investment (NTT) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MS 365 , data storage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Data safety, Workflow, good Email, good communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ontime, good service, professional

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT)?

In-Person Meeting

What did you find most impressive or unique about this company?

We were impressed by their good service and professionalism. They were on time.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT) could have done differently?

Data storage well strutured