IT Managed Services IT Staff Augmentation Other IT Consulting and SI
Hardware Help desk Other IT managed services Security Software Evaluation
Confidential
May 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"All the services are delivered online and exactly as required."

Dec 21, 2023

Assistant Managing Dir, Sanouva Saigon Hotel

Pham Thi Thuy Bien

Hospitality & leisure
Ho Chi Minh City, Vietnam
11-50 Employees
Online Review

New Technology Telecom Commercial and Investment (NTT) was hired by a hotel to manage their IT services. The team is responsible for managing the client's daily IT service, control server, camera, and hardware.

New Technology Telecom Commercial and Investment (NTT) has been well-managed in both soft and hard ware. They have delivered everything online and exactly as requested. Moreover, they have an effective support system.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Assistant Managing Director of Sanouva Saigon Hotel

Describe what your company does in a single sentence.

We are 3 stars hotel, right next to Ben Thanh market in the heart of Ho Chi Minh city, Sanouva Saigon Hotel provides the urban business and leisure travelers the privacy and exclusivity. Our slogan is “Once booked, forever served”.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Technology Telecom Commercial and Investment (NTT) to accomplish?

Provide the IT Management service
Provide IT onsite service
Other services

SOLUTION

How did you find New Technology Telecom Commercial and Investment (NTT)?

Referral

Why did you select New Technology Telecom Commercial and Investment (NTT) over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from New Technology Telecom Commercial and Investment (NTT) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Manage the daily IT service to make sure all relating IT works ae smooth.
Control server, camera and all hardware.
Support offline/online when needed.
Job is well managed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As we work in hospitality so it requires well managed in both soft and hard ware and we found no complaint from our staff and guests since we use NTT's service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the services are delivered online and exactly as required.

What was your primary form of communication with New Technology Telecom Commercial and Investment (NTT)?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Effective support.

Are there any areas for improvement or something New Technology Telecom Commercial and Investment (NTT) could have done differently?

Currently we found nothing.

RATINGS

5.0

New Technology Telecom Commercial and Investment (NTT SuperCare365)

IT Support & Managed Service Provider in Vietnam

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