Multiple Apps for Maritime Nonprofit
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Custom Software Development
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Other app platform
- $50,000 to $199,999
- Quality
- 4.5
- Schedule
- 4.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"One of the important things they did was that they [3 Sided Cube] really helped me show the business benefit of disrupted agile development ..."
- Other industries
- United Kingdom
- 1,001-5,000 Employees
- Phone Interview
- Verified
3 SIDED CUBE delivered multiple mobile applications for this organization, including iOS, Android, and the Apple Watch.
3 SIDED CUBE’s creativity, agile delivery, and general passion for their work stand out in this client’s mind.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
BACKGROUND
Introduce your business and what you do there.
The company I worked for at the time was RNLI which is the Royal National Lifeboat Institution. It’s a large UK based charity that fundamentally helps to save lives at sea through a fleet of rescue boats and a team of people. They employ around 2,000 people. They have a volunteer network of around 45,000 people.
I was the Head of Digital Transformation. It was a two-year contractor role where I led an enterprise-wide transformation of everything digital. A lot of that was focused on mobile technology of which 3 SIDED CUBE helped in a number of ways.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with 3 SIDED CUBE?
It was fundamentally to try and change some behaviors - try to drive cultural change and identify the right technology structure to help enable that change. They [RNLI] weren’t quite sure what they needed but they knew they needed something.
SOLUTION
What was the scope of their involvement?
We approached with a scope for an idea which we wanted to achieve. We also used them 3 SIDED CUBE for disruptive agile workshops and things. We used them with an open approach to solution providing. They’re a very creative agency and I didn’t want to stifle their creativity. So our approach was more like, “These are the issues I have. How can we try to resolve them?” They helped us work on an Apple Watch app that RNLI produced. I think it was one of the first. We started working on that just as the Apple Watch was released. It was a precursor to the launch of the mobile app. They were a trusted development agency and were able to work on a few apps before the watch came out. We were able to hit the ground running and get ahead. There were Android versions in some of the applications we did as well. The beach finder application was Android as well.
How did you come to work with 3 SIDED CUBE?
They were a local agency to RNLI. Local proximity to where I’m working is not one of the criteria that I use to select an agency. I spent 12 years in a digital agency, so I’m very particular when it comes to an agency and culture. Something I’m very big on is making sure there’s the right cultural fit and making sure the goals of the agency aren’t purely commercial. You have to do it for the love of what you do. The influx of the organization is very important to me. It doesn’t always go down well when you’re working with a procurement team to say “I don’t want an agency that’s all about the money. I want an agency that does it for the love of what they’re doing.” But it’s something that’s pretty high up on my criteria list. We review the agencies we work with on a project by project basis rather than having a set agency and having to go to them. It gives my team more freedom and a better chance of success if they have the ability to find the right agency for the right job. 3 SIDED CUBE is one of those boutique agencies that you wouldn’t want to put into a box. It really was a big cultural thing; the more they got to know us, the more creative and more beneficial they were as an organization. They really took time to figure out how best they could solve our issues. The honesty factor is a huge part. When they weren’t the right fit, they were very upfront, which is fantastic. Quite often, an agency will say yes to a job and outsource it or figure out how to solve it after they’ve taken your money. They’re very much more transparent in that respect.
How much have you invested with 3 SIDED CUBE?
It varied. A few projects were in the $10,000 to $50,000 and a few were in the $50,000 plus.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We got a huge amount of recognition for the Apple Watch app. Everything they had done was so well received, well regarded, and looked after by us as an organization that it really speaks volumes for the thought that’s gone into it. It’s very easy to let the technology die and not keep it up to date, keep it fed and watered, and get the right sort of buy-in from the organization. That was something that was pretty prevalent in everything they did.
How did 3 SIDED CUBE perform from a project management standpoint?
One of the things they helped me do was look at rapid prototyping - coming in, hosting events with different teams, and being able to go away and then an hour later come back and show how they prototyped a certain piece of technology.
This was a few years ago when that kind of thing was not very mainstream - disruptive behavior and disruptive transformation. Everyone’s doing it now. It’s something they’ve been doing for quite a while and they really had it nailed. It had a huge impact culturally across RNLI when it came to trying to drive change and actually starting to accept prototypes. If you’re going to fail, fail fast and fail cheap. That was the mentality of trying something and then adapting rather than getting a proposal out there and planning and putting a huge piece of work around something that may fail.
What did you find most impressive about 3 SIDED CUBE?
One of the important things they did was that they really helped me show the business benefit of disrupted agile development and really super quick scoping and planning and getting as much planned as possible before you start something and then taking months and months to cultivate.
Is there anything 3 SIDED CUBE could have improved or done differently?
They are all very passionate about what they do but it feels like sometimes opportunities are missed because they maybe don’t have that really rigid commercial project management mentality. But from a client’s perspective, you benefit from it, which is fantastic because they’re always trying to offer great solutions. It’s not a fixed scope. Every time you try and change something, there isn’t a big change request you have to fill out and a huge impact on the timeline. From a client, that’s not a negative thing. If I had my agency hat on, I would be trying to get them to become a bit more rigid in their approach.
RATINGS
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Quality
4.5Service & Deliverables
"Giving them a five would imply they never do anything wrong. They’re as good as the information you give them a lot of the time. They didn’t always hit the nail on the head but that’s partly due to the direction they have."
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Schedule
4.0On time / deadlines
"The scheduling and prices was a piece that we never had a problem with. On a larger more complex project, there might be issues there. That’s just me. Scheduling was always focused on getting things done right."
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Cost
5.0Value / within estimates
"When the work went over they never said, “Oh, we spent too much time on getting this right for you so we’re going to charge more money.” It was very reasonably and competitively priced."
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Willing to Refer
5.0NPS
"I’m still looking for reasons to bring them into JP Morgan [Current Company].