Computools

BACKGROUND

Please describe your company and position.

I am the COO & MD of Bank of Singapore Asia’s Global Private Bank

Describe what your company does in a single sentence.

Bank of Singapore is the dedicated private banking subsidiary of OCBC. Backed by OCBC's strong credit ratings of Aa1 by Moody's and AA- by both Fitch and S&P, it offers a unique value preposotion as a safe Singapore-registered private bank. 

Its open-architecture product platform backed by strong research capabilities provides clients with first-class private banking and bespoke wealth planning solutions. It is also able to leverage OCBC's capabilities to extend its clients a broad array of services across the OCBC's regional and international network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We engaged Computools to develop a digital lending platform capable of automating core stages of the SME credit cycle. The objective was to streamline processing, reduce operational delays, and enhance overall efficiency.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed the apllication workflow, introduced automated scoring, implemented document verification and fraud checks, and built dashboards for risk and underwriting teams. The solution includes configurable approval logic and integrates with internal systems and external credit bureau services to ensure data accuracy. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools delivered a structured and reliable lending automation solution that enabled us to digitize critical stages of the SME credit process. The platform supports intake, assessment, verification, and approval, providing operational clarity and reducing dependency on manual checks. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been consistent and predictable. Computools followed a structured spirit cycle, provided progress updates, and maintained timely communication. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise in transforming lending logic into a clear and automated workflow gave them a distinct advantage. The platform's modular design effectively positions it for future scalabilty. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the International Logistics Operations Manager of Mothercare PLC

Describe what your company does in a single sentence.

Mothercare was founded in the UK in 1961 with a clear goal: to provide everything for the mother-to-be and her baby. The focus was on small shops and specialised units, starting with products up to 2 years of age.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to build a platform that would provide a unified view of cross-border shipments. Our main challenge was fragmented tracking data coming from different carriers and systems, which required constant manual follow-up and increased the risk of delays.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed and implemented a centralized tracking platform that aggregates shipment data from multuple carriers and regions. The system provides real-time status updates, milestone tracking, and exception alerts. Dashboards allow operations teams to quickly identify delays, border issues, or missing data and take action without switching between systems. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform reduced manual shipment tracking and follow-up activities by 30% and improved visibility into on-time delivery across cross-border routes. Operations teams now spend less time reconciling data and more time proactively resolving exceptions. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools followed Agile delivery process with regular progress reviews. Communication was structured and focused on operational priorities, which helped the project on schedule. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of real-world logisitcs operations was impressive. Computools focuses on reliability and predictability rather than overengineering, which makes the platform practical for daily use. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO BNP Paribas Germany of BNP Paribas

Describe what your company does in a single sentence.

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 64 countries, with more than 178,000 employees, including more than 144,000 in Europe. BNP Paribas holds leading positions in its three major operating divisions:

Commercial, Personal Banking & Services for all the Group’s retail banking networks and several specialised businesses, including BNP Paribas Personal Finance and Arval; ⚆ Investment & Protection Services for savings, investment and protection solutions;

Corporate & Institutional Banking, which is focused on corporate and institutional clients. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and Investment & Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to build a personal finance management platform that could help users clearly see where their money goes and make informed decisions. Our goal was to create a product that feels simple, reliable, and useful in everyday financial life.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools handled product design, background and fronted development, and data integration. The team built features for expense categorization, budgeting, and financial insights, ensuring the interface remained intuitive while processing complex financial data in the background. The platform supports secure integrations with external financial data sources and works smoothly across devices. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User engagement increassed after launch, with users spending more time exploring insights and budgeting features. Early feedback shows higher trust in financial data and improved clarity around personal spending platforms. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team worked in an Agile setup, with regular check-ins and demos. Communication was clear and pratical which helped keep the product aligned with user needs. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their product mindset; Computools always considered the end user's experience.

Are there any areas for improvement or something Computools could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Head of Group Supply Chain Development, Planning & Analytics of Halfords

Describe what your company does in a single sentence.

We are Halfords. And we think journeys are important. Every single one of them. Long ones, short ones, adventurous ones, everyday ones.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to build an AI-based sales forecasting solution that could scale across channels and markets. Our objective was to reduce reliance on manual forecasting, improve accuracy, and establish a repeatable planning process.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed and implemented a forecasting platform that aggregates historical sales data, promotions. and seasonal trends into machine learning models. The system produces short- and mid-term forecasts and provides dashboards to review scenairos and adjust planning inputs. Forecasts can be generated at store, channel, and category levels, supporting both operational and strategic planning. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first quarter, forecast accuracy improved by 18%, and excess inventory levels decreased. Planning teams spend less time preparing data and more time analyzing outcomes and adjusting decisions. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project followed an Agile delivery model. Jira was used for task tracking, and regular demos helped align expectations and validate progress. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and tech expertise are outstanding. The platform fits naturally into existing workflows rather than forcing teams to adapt to the technology.

Are there any areas for improvement or something Computools could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Haill

Describe what your company does in a single sentence.

Pioneering AI-Powered Vital Sign Measurement for B2B Integration Haill.ai delivers a next-generationSoftware Development Kit (SDK) engineered to seamlessly integrate advanced, contactless health vital measuremments into digital products and enterprise solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to support the development and integration of our AI-Powered health monitoring SDK into camera-enabled digital products. Our goal is to ensure a scalable, secure, and high-performance software architecture that meet enterprise standards. We also aimed to streamline deployment while maintaining compliance with GDPR and HIPAA requirements.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools supported the end-to-end software development and integration of an AI-powered, contactless vital signs measurements SDK into our digital platform. Key  deliverables included scalable backend architecture, secure data processing aligned with HIPAA and GDPR standards, and seamless SDK optimisation for both edge and cloud environments.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The solution enabled accurate, real-time vital sign measurement using standard camera devices while maintaining full data security and compliance. It improved platform reliability, reduced integration complexity, and accelrated our time to market for enterprise clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools demonstrated strong project management with clear communication, structured planning, and consistent progress updtaes. All deliverables were completed on time, and the team was highly responsive and adaptable to our evolving environments.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Computools' ability to translate complex, AI-driven requirements into a highly structured, scalable solution was impressive. Their strong focus on security, compliance, and clear communication sets them apart.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Stewardship Officer of ClientEarth

Describe what your company does in a single sentence.

We are a non-profit using the power of the law to bring about end-to-end systemic change: informing, implementing and enforcing the law, drafting and advising decision-makers on policy, building legal expertise, and ensuring citizens’ access to the laws that defend them. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to design and develop a custom CRM system for the air cargo industry. Our goal was to reduce reliance on outdated manual processes, unify scattered data, and create a centralized platform for real-time cargo management and customer communication.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools conducted business analysis and UX discussion sessions and developed a web-based CRM system for managing air cargo operations. Key features included client and shipment management modules, flight and customs tracking integration, an analytics dashboard, and automated notifications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project gave us a reliable and easy-to-use system that made our cargo operations faster, reduced manual tasks, and helped the team stay on top of every shipment in real time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They worked in Agile sprints with regular demos and updates. We used Jira to track tasks and Slack for daily chats. The team was transparent about timelines and quickly informed us if something needed attention.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

They quickly became a valuable partner, offering solutions that really helped.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CTO at Creditspring of Creditspring

Describe what your company does in a single sentence.

Creditspring is an FCA-regulated, responsible lender, providing a new way to access credit through a model everyone is familiar with: subscription finance. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We engaged the company to develop a unified digital platform to support the full loan lifecycle, reduce manual interventions, and provide customers with self-service capabilities through web and mobile channels.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included business analysis, UI/UX design, front- and back-end development, and integration with scoring, CRM, and accounting systems. The platform supports loan application submission, document uploads, repayment schedules, notifications, and support chat. Native apps were developed for iOS and Android.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform was met with positive feedback from users and internal stakeholders. Application times have shortened, and manual case handling has decreased. System stability and performance meet expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well-structured, with regular planning sessions and progress reviews. The team managed communication through Jira, Slack, and biweekly reports, consistently meeting deadlines and deliverables.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Computools did fantastic work for our business and exceeded our expectations. We were impressed with their ability to understand and implement financial workflows accurately, while maintaining code quality and performance under regulatory constraints.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the European Supply Chain Director | Food and Consumer Goods(FMCG) | Operational Efficiency and Leadership Excellence of PZ Cussons

Describe what your company does in a single sentence.

Talent, imagination and drive will take you places at PZ Cussons. Join our global family to see what’s possible. We believe work should be fulfilling and talent should be recognised, so if you have positive attitude, aptitude and ambition, there’s no end to the opportunities available. You’ll work on the best brands, in interesting markets and with great people who truly excel in their field.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We were looking to introduce AI to our supply chain to reduce out-of-stocks, avoid overstocking, and improve warehouse planning across a multi-regional retail operation.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team handled the whole setup, from organizing and preparing our data to building the logic behind the forecasting system. They ensured it worked well with our internal tools and precisely predicted how much each product was needed in every location. We also got simple dashboards to monitor everything.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since implementation, we've seen a 22% reduction in overstock and 18% fewer stockouts on fast-moving SKUs. Replenishment is now based on predicted demand, not guesswork.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are structured and transparent. Weekly demos, clear roadmaps, and agile sprints using Jira.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Computools demonstrated the highest competence and tech skills in our industry. They created a sophisticated tool that effectively aligns with our planners' operational processes. 

Are there any areas for improvement or something Computools could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Project Manager | Key Construction (Midlands) Ltd of KEY CONSTRUCTION (MIDLANDS) LIMITED

Describe what your company does in a single sentence.

Key Construction Midlands Ltd is a construction company based in South Birmingham that generally operates throughout the greater Midlands region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to help us create a system to detect potential safety threats at sea, such as unusual vessel movements or deviations from safe routes. We aimed to support our captains and operations teams with early alerts and better situational awareness.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started with several planning sessions where we explained how our vessels operate and what risks we wanted to detect. Computools then built a system that tracks ship routes in real time, spots anything unusual, and sends alerts to our crew. They also created a simple dashboard where we can monitor everything easily, both on board and from our office. The system connects with our existing tools and works quietly in the background, helping the team make safer decisions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Computools team took the time to understand our exact challenges with the maritime operations and helped us turn a complex idea into a practical tool our crews use daily. Their proactive mindset and ability to translate our safety goals into an AI-driven solution made a real difference. The project stayed on track; we always knew what was happening and why.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked in sprints with weekly calls and updates. Everything was tracked in Jira, and we mostly used Google Meet for communication. They kept things simple, stayed on time, and always explained what was going on.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

They consistently added value, making decisions that strengthened the entire system.

Are there any areas for improvement or something Computools could have done differently?

Honestly, no.

BACKGROUND

Please describe your company and position.

I am the Former Senior Project Manager in Financial Services of IQ-EQ

Describe what your company does in a single sentence.

We are IQ-EQ, a leading investor services group employing 5500+ people across 25 jurisdictions worldwide. We bring together that rare combination of global technical expertise and a deep understanding of our clients' needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to help us replace our outdated client tracking system. It was slow, hard to use, and didn’t fully understand client interactions. Our goal was to build a new CRM that’s easier for staff to use and gives a 360° view of each customer.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools helped us plan the workflows and built a CRM with client profiles, request tracking, alerts, and role-based access. It works smoothly with our banking systems and supports branch and online teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new CRM helped us respond to client requests faster and manage our workload better. Training staff on the system is easier; we’ve seen fewer missed follow-ups.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept things clear and simple. We had regular check-ins, used Jira for tasks, and got updates through video calls. We always knew what was done and what was coming next.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

They listened and focused on how the system would help in everyday work, not just in theory. They really cared about making our CRM truly useful.

Are there any areas for improvement or something Computools could have done differently?

No