Computools

BACKGROUND

Please describe your company and position.

I am the Operations Manager of CERTIFIED EQUIPMENT SALES SERVICES AND RENTAL LTD.

Describe what your company does in a single sentence.

CERTIFIED EQUIPMENT has been serving businesses, homeowners, industrial clients, and construction contractors across the GTA, we ensure safe and efficient equipment. Our close working relationships with our customers set us apart from the rest and allow us to provide for their current needs and future projects. Our strong partnerships with key manufacturers ensure our clients obtain the best equipment on the market. Our experienced sales staff are available to answer any queries, contact us today! 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We aimed to increase fleet utilization, ensure a secure transaction process, and enhance customer experience with a transparent, decentralized rental system.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools completed the project 100% end-to-end. It started with an initial consulting phase to establish requirements, followed by design, development, and quality assurance. Also on board were blockchain-secured transactions, equipment tracking, and rental agreements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform has enabled us to increase fleet utilization by 30% and reduce administrative time for managing rentals by 40%. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools used a Scrum-based approach with bi-weekly sprints, which kept the project organized and on track. Communication was smooth and consistent, with regular updates and reviews through video calls, email, and detailed progress reports.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

The team is always there to help us.

Are there any areas for improvement or something Computools could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Engineering VP of Quandoo.

Describe what your company does in a single sentence.

Quandoo offers diners an unmatched choice of dining experiences from Michelin-starred restaurants to local favourites. Our global mission is to transform the world’s dining out experience. We aim to connect guests and restaurants through a seamless reservation system, all while creating an international workplace allowing our employees to progress and grow in their respective careers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• New Software for Research Information Management

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop a comprehensive research information management system with many interfaces to surrounding systems like SAP

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new application enable us to integrate two thousand users in one platform eliminating time consuming data exchange between several faculties and over different systems andapplications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was a very complex one with very specific tasks in a very specific setting (university environment) they adapted quickly to new requirments.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated their accountability.

Are there any areas for improvement or something Computools could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the President/CEO of Longhorn 1031 Exchanges

Describe what your company does in a single sentence.

1031 exchange company that helps real estate investors fully defer capital gains taxes under the Internal Revenue Code Section 1031 by expanding their real estate portfolio. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to help us build an automated, multi-protocol web service analysis system. We were limited by our existing HTTP-only analysis capabilities, and we wanted to expand our tools to cover a broader range of web services while improving security and reducing the need for manual work.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covered backend system development, UI/UX design, and the integration of automated algorithms to manage data filtering and analysis across multiple network protocols (e.g., TCP, QUIC). Their deliverables included the complete automated backend, security testing, and an intuitive UI.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system Computools developed led to a 30% reduction in security incidents and significantly reduced our time spent on manual analysis. The product has been stable and user-friendly, receiving positive feedback from both technical and non-technical teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools used a Hybrid Agile approach, which was perfect for our needs. We had weekly check-ins and used Slack for direct communication and project updates. Their team was proactive, organized, and responsive to any feedback we provided.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to quality and technical know-how exceeded our expectations.

Are there any areas for improvement or something Computools could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Chief Executive of Hunter Healthcare

Describe what your company does in a single sentence.

Hunter are specialists in providing executive talent to the healthcare sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• One of our customers wanted an app with our services integrated into it, but we didn’t have that product, so we decided to look for a partner to develop it for us.

SOLUTION

How did you find Computools?

Referral

Why did you select Computools over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools developed an Android and iOS app. In addition, they coded the app based on the UI/UX design that a third-party created. In terms of functionalities, the app allows users to put their devices next to their bed and night to monitor the sounds they make during their sleep and make an analysis of the users’ lung health

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We could serve and deliver the product to our customers, who paid us, were satisfied with the outcome, and validated our technology — this was an important project for us. In addition, they could integrate our technology into theirs, which was key to the engagement’s success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team delivered everything on time and within budget. We had some trouble with the lack of efficient communication from our internal developers with Computools team, but we managed and solved that at the end of the day. In addition, they could make more resources available for us whenever we were under time pressure, which was important due to the huge deadline our customers set up for us.

What was your primary form of communication with Computools?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were professional, adapted to our short-notice needs, documented everything, and were transparent and smooth throughout the process.

Are there any areas for improvement or something Computools could have done differently?

This was a difficult project, but all things considered, they did a great job and delivered it on time. Nonetheless, they could get a better Android developer — we ended up doing part of their job because they couldn’t manage it for themselves.

BACKGROUND

Please describe your company and position.

I am the Paralegal of Sonic Healthcare USA

Describe what your company does in a single sentence.

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostics companies, providing laboratory services to medical practitioners, hospitals and community health services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• Our company needed an IoT-based solution for our dental imaging system that could integrate with third-party devices, enhance image management, and streamline our patient record system. We aimed to improve diagnostic accuracy and overall user experience.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work scope involved creating a specialized driver for communication across different devices, setting up organized and indexed storage for media files, and connecting the system with our patient management platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We grew our sales by 15% over three years and saw a 40% boost in user satisfaction. The integration has made image management significantly more efficient and enhanced diagnostic capabilities for our users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used Scrum methodology to keep us updated throughout the project. Their communication was clear and structured, and timelines were always met.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their capability to comprehend our industry's specific requirements and provide a customized IoT solution that met our exact needs was the most impressive aspect to us.

Are there any areas for improvement or something Computools could have done differently?

There is not a lot of room for improvement. It is mostly determined by our desires.

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of European Energy

Describe what your company does in a single sentence.

European Energy develop, construct and operate wind and solar farms all around the world. Our farms supply consumers and companies with green power, and provides a stable revenue to the institutional investors we are cooperating with.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• To enhance our service delivery and modernize our operations in a fast changing energy market.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project consisted of several significant stages:

We established project goals, examined current procedures, studied the market, and made application prototypes throughout the consultation and design phase.
We created the smartphone app during the Engineering Phase to help our inspectors automate meter readings. Computools made use of AI and computer vision technology, such as image processing neural networks. 
During the Launch Phase, we fixed the first bugs, gathered input, trained our inspectors, and monitored the application's performance.
We are still in the Support Phase.
Performance reports, training materials, and a fully working app were among the main deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first three months of its use, the designed program significantly reduced meter reading fraud by over 30%. Additionally, we saw a rise in operational effectiveness. Customer comments highlighted greater billing transparency and speedier service delivery, which contributed to an improvement in customer satisfaction levels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools used two-week sprints as part of an Agile project management methodology. They used tools like Jira for task management and Slack for real-time communication, which kept everyone aligned and informed throughout the project timeline.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their team's proactive communication and willingness to adapt to our needs have been exceptional.

Are there any areas for improvement or something Computools could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Talent Acquisition Manager of PitechPlus

Describe what your company does in a single sentence.

At PitechPlus, we design, develop, and deploy bespoke software solutions using cross-functional teams that support development throughout the entire lifecycle, from conceptualization to maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• Acquire talent faster

SOLUTION

How did you find Computools?

Referral

Why did you select Computools over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Computools were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliver projects as fast as possible

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Reduced time to market 
2. Cost savings 
3. Improved delivery time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools acted with due diligence and professionalism throughout the collaboration, employing skilled personnel to perform the agreed services. They were always ensuring open lines of communication, and any challenges faced were easily taken care of.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their open communication and willingness to solve things as quickly as possible were impressive.

Are there any areas for improvement or something Computools could have done differently?

Not for the moment

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CTO of Castor

Describe what your company does in a single sentence.

Saas Software that helps manufacturers adopt 3D printing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• Develop key component of our software solution

SOLUTION

How did you find Computools?

• Referral

Why did you select Computools over others?

Referred to me

What was the size of Computools’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Front and backend development
• Tech leadership
• Algorithm development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The developers from computools are completely integrated into our software teams and are measured just like any other developer

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are some of the best software developers I ever had the privilege to work with. Among other skills, their project scope and time estimation are very good and when wrong will work around the clock to make the date especially if it has business consequences

What was your primary form of communication with Computools?

• Virtual Meeting

What did you find most impressive or unique about this company?

The people. Not only are they amazing software developers, but they are also great people to work with. I am in awe seeing their devotion, even when bombs are falling around them.

Are there any areas for improvement or something Computools could have done differently?

I am happy with the service I am getting

BACKGROUND

Please describe your company and your position there.

I'm the CTO of online retail company. We on top 50 companies on Amazon.com marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools, and what were your goals?

We had problem with a huge amount of data and no one service could handle our data. As result we've start working with Computools to develop our custom solutions.

SOLUTION

How did you select this vendor and what were the deciding factors?

The key factor was that Computools can work in different scopes in the same time and fastly extend team by our needs

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with small project and after seeing great results we start working on our main system and related projects.

How many people from the vendor's team worked with you, and what were their positions?

There were around 20 people in the same time on different projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Computools is a company that understands process building and execution. Computools was extremely instrumental in guiding and offering better routes in accomplishing the right systematic approaches to our technological products. We’ve been working with Computools for some time and do not regret making the decision to transition from our previous system developers.

Describe their project management style, including communication tools and timeliness.

Great managment, fast responces

What did you find most impressive or unique about this company?

They give a lot of recommendations that help improve our business and projects.

Are there any areas for improvement or something they could have done differently?

Everything is great

BACKGROUND

Please describe your company and your position there.

British Council Global web officer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

The British Council offers IELTS test as one of its providers. We wanted to create a Wordpress microsite to accommodate preparation materials for test takers before sitting IELTS test. We sought for Computools, whom we got their contact through Clutch.

SOLUTION

How did you select this vendor and what were the deciding factors?

Computools was selected through an RFP process. They were shortlisted and selected from between 5 other suppliers.

Describe the project in detail and walk through the stages of the project.

We met for a kick-up call to start the project and discuss the business briefly in detail. Then Computools created the initial design which was too close to what we had in mind. They worked with us on further developments until the site was signed off. Upon pen-testing the microsite, Computools has worked thoroughly and timely to solve all security issues and launch as agreed.

How many resources from the vendor's team worked with you, and what were their positions?

4-5 members. Business development, project manager, salesperson, designers and system developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The microsite is still under evaluation and developing.

How effective was the workflow between your team and theirs?

The communication was so smooth. Theeir project manager is very attentive to my requests.

What did you find most impressive or unique about this company?

Their WordPress expertise is impressive.

Are there any areas for improvement or something they could have done differently?

I suggest Computools to pay more attention to UX and journey. It would have been great if they could have given us more guidance on users' journey and interface.