12Grids - The Customer Experience Technology Company

BACKGROUND

Please describe your company and position.

I am the Customer Support Manager of EdgeCRM

Describe what your company does in a single sentence.

edge CRM is an AI-driven Customer Relationship Management (CRM) software that eases the life of an average salesperson.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 12Grids to accomplish?

• Increase Leads

SOLUTION

How did you find 12Grids?

Referral

Why did you select 12Grids over others?

• High ratings
• Good value for cost

How many teammates from 12Grids were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for 12Grids involved designing and developing an amazing lead-magnet website for edge CRM. Additionally, 12Grids has undertaken responsibilities related to SEO (Search Engine Optimization), Content Marketing, and Social Media services to enhance the product's online presence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes for the project were the tons of quality and organic leads generated through the website. Additionally, the website saw an uptick in organic traffic by over 50% in just three months. Overall, the number of targeted keywords and domain authority of the website also saw an increase over time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

12Grids demonstrated commendable project management throughout the project’s duration. They consistently met project milestones, ensuring timely delivery of items. Notably, their responsiveness was impressive as they promptly addressed our concerns and modifications. 

Regular progress updates were provided, fostering transparency and keeping us aligned with the project's trajectory. Also, their ability to adapt to our evolving needs showcased their dedication to customer satisfaction.

What was your primary form of communication with 12Grids?

In-Person Meeting

What did you find most impressive or unique about this company?

The team’s hold on the minute details and aspects of our field was the most impressive thing. Also their proactive and transparency was also one of the things that impressed me the most.

Are there any areas for improvement or something 12Grids could have done differently?

While 12Grids impressed with its project management skills and timely response, there's always room for growth. Exploring ways to improve efficiency, like refining communication strategies, streamlining processes, and integrating feedback mechanisms, could further enhance their capabilities.

BACKGROUND

Please describe your company and position.

 I am the Technical Head of a Manufacturing Company.

Describe what your company does in a single sentence.

Manufacturers of high-quality & wide-ranging PVC Stabilizers based on Lead, Calcium-Zinc, Calcium Organic, Liquid Mix Metal, Tin; Metallic Stearates (Calcium Stearate, Zinc Stearate, Magnesium Stearate) for PVC, Polyolefins, Styrenics, TPEs; Lubricants for PVC and other Polymers; wide-ranging paint drier and Catalyst for Unsaturated Polyesters.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 12Grids to accomplish?

• Website Designing
• Content Marketing
• Event Marketing

SOLUTION

How did you find 12Grids?

Referral

Why did you select 12Grids over others?

Referred to me

How many teammates from 12Grids were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work undertaken by 12Grids was extensive and comprehensive. They designed and-developed a modern, user-friendly website that effectively showcased our wide range of products. They conducted in-depth market research to ensure our website's content was informative and engaging, highlighting the unique attributes of our products. Key deliverables included a revamped website layout, product catalog organization, intuitive navigation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were truly impressive. We observed a significant increase in organic website traffic, with a 45% rise in unique visitors with first three months. The bounce rate decreased by 30%, indicating improved user engagement and content relevance. The contact form submissions also increased threefold, directly contributing to lead generation and potential business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The 12Grids team exhibited exemplary project management throughout the engagement. They delivered all milestones on time, adhering to the agreed-upon timeline without compromising quality. Their responsiveness to our needs was exceptional. They maintained open lines of communication, promptly addressing our inquiries and implementing any necessary changes or updates without delay.

What was your primary form of communication with 12Grids?

Virtual Meeting

What did you find most impressive or unique about this company?

What truly stood out about 12Grids was their ability to grasp the intricacies of our industry and translate them into a visually appealing and information-rich website. Their creative team balanced aesthetics and functionality, ensuring our website looked great and communicated our brand message effectively.

Are there any areas for improvement or something 12Grids - The Customer Experience Technology Company could have done differently?

While 12Grids excelled in most aspects, there is always room for improvement. Clearer documentation of the technical aspects and backend functionalities of the website could have been helpful for our internal teams to manage ongoing updates more efficiently.

BACKGROUND

Please describe your company and position.

I am the Vice President - Sales & Service of Svan Analytical Instruments Pvt Ltd

Describe what your company does in a single sentence.

Svan Analytical Instruments Pvt. Ltd collaborates with global industry-leading manufacturers to distribute state-of-the-art instruments for microbiological monitoring and decontamination systems for the Pharmaceutical and Life sciences Industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 12Grids to accomplish?

• State of the Art Website
• Increase Brand Value

SOLUTION

How did you find 12Grids?

• Online Search
• Referral

Why did you select 12Grids over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 12Grids were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with 12Grids was extensive and pivotal for our online presence. They were tasked with developing a cutting-edge website that reflected our brand's ethos and effectively showcased our products/services. 

Key deliverables included: 

• Website Design: 12Grids created a visually stunning, user-friendly website design aligned seamlessly with our brand identity. 
• Responsive Development: They ensured the website was fully responsive across various devices, guaranteeing an optimal user experience. 
• E-Commerce Integration: 12Grids flawlessly integrated an advanced e-commerce system, streamlining the purchase process for our customers. 
• Content Management System (CMS): They implemented a robust CMS that empowers our team to update and manage the website's content easily. 
• SEO Optimization: The agency employed effective SEO strategies to enhance our online visibility and search engine rankings with blogs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's success was measurable through several outcomes: 

• Increase in Web Traffic: We witnessed a 35% increase in organic web traffic within three months after the new website's launch. 
• Enhanced User Engagement: Bounce rates decreased by 20%, while average session durations increased by 25% due to the improved user experience. 
• Boosted Conversions: Conversion rates rose by 15%, directly impacting our revenue stream. 
• Positive Customer Feedback: Our customers praised the website's design and functionality, improving brand perception.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

12Grids' project management was commendable. They consistently delivered timely items, adhering to milestones and deadlines without compromising quality. Their responsiveness to our needs was exceptional; they promptly addressed our concerns or adjustments, ensuring a smooth collaboration throughout the project.

What was your primary form of communication with 12Grids?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about 12Grids was their creative approach and attention to detail. They understood our vision and exceeded our expectations in translating it into a functional and aesthetically pleasing website. Their commitment to staying updated with the latest industry trends was evident in their innovative solutions.

Are there any areas for improvement or something 12Grids could have done differently?

While our experience with 12Grids was overwhelmingly positive, there's always room for improvement. One suggestion would be to enhance the web design. Although their initial response was excellent, extending this level of support over a more extended period would be beneficial.

BACKGROUND

Please describe your company and position.

I am the Founder of OnestopNDT

Describe what your company does in a single sentence.

OnestopNDT has everything related to Non-Destructive Testing in one place. Backed by professionals with unprecedented experience & presence of more than 20 years in the NDT Market, OnestopNDT allows you to communicate and interact with experts freely.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 12Grids to accomplish?

• SEO
• Content Marketing

SOLUTION

How did you find 12Grids?

Referral

Why did you select 12Grids over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 12Grids were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

12Grids played a pivotal role in revamping our online presence. Their scope of work encompassed website design, development, and optimization. They ensured a user-friendly interface seamless navigation, and incorporated our branding elements cohesively. The key deliverables included a modern and responsive website, integration of a client portal for easy project tracking, and optimization for search engines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were impressive and indicative of significant progress. Our website's traffic increased by 40%, with a noticeable decrease in bounce rate by 20%. Previously, we had a Google penalty for copyright issues in blog content, but we are good at rankings since 12grids took over the SEO part. These outcomes aligned with our goals of expanding our digital reach and enhancing customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

12Grids' project management was commendable. They consistently delivered items on time, adhering to the project milestones. Their responsiveness was notable; they promptly addressed our concerns or modifications. Regular progress updates ensured transparency, aligning us with the project's trajectory. Their adeptness in adapting to our evolving needs demonstrated their commitment to customer satisfaction.

What was your primary form of communication with 12Grids?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were truly impressed with 12Grids' dedication to understanding our industry's nuances. They meticulously researched nondestructive testing and its intricacies, reflecting this understanding in the website's content and design. Their ability to combine creative expertise with technical knowledge showcased their holistic approach to web development.

Are there any areas for improvement or something 12Grids could have done differently?

While 12Grids' performance was stellar, there's always room for improvement. Incorporating more interactive elements on the website could enhance user engagement further. Additionally, a more comprehensive post-launch support plan could have been beneficial, ensuring any unforeseen glitches are swiftly resolved.

BACKGROUND

Please describe your company and position.

I am the Manager - Marketing of RIR Power Electronics Limited

Describe what your company does in a single sentence.

RIR Power Electronics Limited is leader for Power Semiconductor Manufacturing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 12Grids - The Customer Experience Technology Company to accomplish?

• Wensite Upgrading
• Branding and Online Visibility
• Content management

SOLUTION

How did you find 12Grids - The Customer Experience Technology Company?

Referral

Why did you select 12Grids - The Customer Experience Technology Company over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from 12Grids - The Customer Experience Technology Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Designing Website 
• Visual Development 
• Content Development 
• UI Development 
• On Page SEO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. More user friendly Website Developed by 13Grids 
2. Content and Article topics are relatable to our clients 
3. Enquiry form on website is very useful to generate leads

Describe their project management. Did they deliver items on time? How did they respond to your needs?

12Grids - The Customer Experience Technology Company is very supportive and delivers required things quickly.

What was your primary form of communication with 12Grids - The Customer Experience Technology Company?

In-Person Meeting

What did you find most impressive or unique about this company?

Quick Support and Genuine Suggestions

Are there any areas for improvement or something 12Grids - The Customer Experience Technology Company could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director of Altimate Solution

Describe what your company does in a single sentence.

Integrated Solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 12Grids to accomplish?

• Digital Partner

SOLUTION

How did you find 12Grids?

Online Search

Why did you select 12Grids over others?

• High ratings
• Company values aligned

How many teammates from 12Grids were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Web Page 
• Custom application 
• SAP integration 
• Payment Gateway

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• good ui ux design 
• User Friendly Approach

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time delivery and all members supported us out of systems to achieve customer ETA

What was your primary form of communication with 12Grids?

In-Person Meeting

What did you find most impressive or unique about this company?

Their supportive and inclusive culture was impressive

Are there any areas for improvement or something 12Grids could have done differently?

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