10Pearls

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of C Score. It’s a SaaS that mathematically quantifies the risk environment associated with new startup companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10 Pearls?

We wanted to develop an MVP.

SOLUTION

What was the scope of their involvement?

They did everything from a to z. Starting from the beginning, they helped design the website and framework. They took us through the methodology for the mathematical assessment process. Then they helped me design the questions associated with the sector questionnaires.

What is the team composition?

I worked with six people, including a team leader and development expert.

How did you come to work with 10 Pearls?

I belong to a closed association and the CEO of 10 Pearls is a member of that association as well. When I reached out for referrals, they came up with several recommendations.

We looked at 8 different software firms. We narrowed it down to three companies who outlined their final processes and made presentations. We ultimately selected 10 Pearls because of their fixed price.

How much have you invested with them?

The total budget was $260,000.

What is the status of this engagement?

We started in December 2017 and finished by June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It was a gamut engagement—they completed everything I needed to show a potential customer. I was a neophyte when it came to this kind of development. It was my idea, but my coding was limited. Their team leader walked me through the entire process.

How did 10 Pearls perform from a project management standpoint?

They’re excellent. They set up project parameters and timelines for each deliverable over the six-month period. They met every deadline and every deliverable.

They set up a site that allowed me to see their weekly progress and I could reach out with feedback or concerns. It was really well don’t. There was great communication, and I always felt involved in the project.

There was a personnel change midway through the project, and they handled that very well.

What did you find most impressive about them?

It was their communication. Any time I had a question or problem, they worked hard to make changes. They communicated issues with development as well.

Are there any areas they could improve?

There is a monthly maintenance charge once the development is done. They should discuss that more clearly upfront so clients know what the maintenance cost would be once the development is completed. It helps from a budgetary perspective.

Do you have any advice for potential customers?

Make sure senior management is available. They were for us, and they have no hesitation in getting involved to answer questions or solve problems.

BACKGROUND

Introduce your business and what you do there.

I’m the director of engineering at a startup that offers a mobile application to connect customers with language interpreters on-demand in real-time. We started with a travel focus but transitioned to focus more heavily on healthcare.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We switched companies because we weren’t happy with our previous company’s performance. We worked with the previous company on a web-based project and then started to work with them on the mobile app. The two projects didn’t go equally well. The app was wildly unstable.

SOLUTION

What was the scope of their involvement?

10Pearls focuses on development for our iOS and Android app, which was built with React Native. After coming to them with the app, their team looked at it for a couple of days. Their project manager told us everything that was wrong with it. They not only understood why the app was in a bad state but also what to do about it.

Their team iterated on features to keep up with our development pace. They also managed a huge amount of maintenance and refactoring to clean up the product. Once we have more resources, our intent is to expand their team to take over more areas of the backend and web development.

What is the team composition?

We’ve consistently worked with four people. The team included two developers, a QA person, and our project manager. Another teammate rotated in and out of the project.

How did you come to work with 10Pearls?

Our CEO’s involved in a group of CEOs and high-level people who share recommendations all of the time. I interviewed a bunch of companies and a few people recommended 10Pearls. I gave them a call and talked to them.

They described their experiences with technically similar projects to ours. Their team used the specific technologies that we used as well as alternatives, so they had opinions about what worked and what didn’t. 10Pearls also had experience with Go, which is the language we used to build our backend. It was a strategic decision to hire them because I wanted a team that we could expand in the future.

How much have you invested with them?

The current rate is around $200,000–$250,000 a year, but we haven’t completed a full year yet.

What is the status of this engagement?

We started the project around September 2019 and the relationship's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we switched to 10Pearls, there hasn’t been a major feature that we needed to reimplement or fix after its release. Once they develop a feature and say that it’s ready, it’s ready. Before we switched, I usually had to spend a week personally testing and fixing a feature. With 10Pearls, I’m comfortable submitting a feature without looking at it.

How did 10Pearls perform from a project management standpoint?

They’re good at looking at a scope of work and identifying its complexities. Their team identifies complex tasks and communicates their uncertainty about how long it will take to complete. 10Pearls is cautious in the correct areas.

What did you find most impressive about them?

They can make short term sacrifices to produce results quickly and do it without causing problems down the road. That’s an art, not a science.

Are there any areas they could improve?

No, I’ve been happy.

Do you have any advice for potential customers?

There’s a cost difference between 10Pearls and other companies but its more than worth it. A lot of companies charge their time per developers based on the developer’s level of experience. 10Pearls doesn’t do that, which means they might be a higher cost initially. If they put a developer on a project, they’re already highly experienced. That will save a significant amount of time and pain.

I’m technical, so I’ve personally implemented many elements across our mobile and web products. I have a full, deep understanding of the projects. I have a sense of what we need to do in the near term and how that will change down the road. It’s easier for me to communicate what needs to be done and how to do it. If you don’t have someone on your side of the fence who understands those details, I think it will be difficult to give 10Pearls the instructions they need. However, that’s not exclusive to 10Pearls.

BACKGROUND

Introduce your business and what you do there.

I’m the leader of software development for a risk management company. We have a variety of different business lines that relate to employee risk.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We had an idea for a new product in collaboration with another company. We needed outside help with software development as well as fleshing out the scope of the new product.

SOLUTION

What was the scope of their involvement?

10Pearls offered a program called Lean Product Accelerator, or LPA for short. It was a fixed-price, four-week project. Their team worked with us to define the scope, requirements, and technology involved in our system. They also helped define the UI component.

What is the team composition?

We worked with a team of people from 10Pearls.

How did you come to work with 10Pearls?

We previously met a salesperson but hadn’t done any work with his company. We stayed in touch and then 10Pearls purchased that company. When we had the need, we reached out, learned about their LPA, and decided to give it a try.

How much have you invested with them?

We spent $55,000 on the four-week project.

What is the status of this engagement?

We worked together between February 2020–March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our original intent was to engage 10Pearls to develop this product with us when the LPA was complete. However, COVID-19 interrupted that plan. We've used their output—the wireframes and design elements—to move the project forward in-house. Their work was useful and laid the groundwork for this future project.

How did 10Pearls perform from a project management standpoint?

They kept in close communication with us. 10Pearls used tools for project management. They posted the notes and recordings of every meeting on Basecamp. Their team was timely.

What did you find most impressive about them?

Their whole team approach impressed us. They brought their UX/UI, DevOps, and development experts together on this project. We got true consulting and actual products from them.

Are there any areas they could improve?

No, nothing comes to mind. We were pleased with the results and plan to work with them again in the future.

Do you have any advice for potential customers?

Be clear with what you need from them. We were upfront and that helped a lot. They knew what we were trying to accomplish and the challenges we faced.

BACKGROUND

Introduce your business and what you do there.

Our company’s called Betts Recruiting. We’re a full-service recruiting firm that also offers a platform that connects candidates with companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We needed a development team to build a bespoke solution from scratch.

SOLUTION

What was the scope of their involvement?

10Pearls handled the entire process, building the platform from the ground up. Their team designed the UX/UI and the architecture. They also managed the entire software development process.

Their team leveraged the tech stack around AWS Lambda. They used Node.js as their primary backend language. For the frontend, their team used Angular.js. They also used TypeScript for scaling purposes. For serverless capabilities, their team used Elastic Search, Elastic Cache, Redis, PostgreSQL, and Amazon Cognito.

What is the team composition?

We’ve worked on this project for almost two years, so the team has fluctuated over time. Our main point of contact is their project manager and our second point of contact is their architect.

When we kicked off the project, we worked with their UX design team in Virginia. We also worked with a project manager who was based in the US. As we brought on our own skills for the UX design, we transitioned away from their US team towards10Pearls’ development team in Pakistan.

I’ve worked with a stable team. Unfortunately, we reduced their team by 30–40% for the time because of Covid-19. Hopefully, we’ll get those people back on board when funding improves. It’s certainly no reflection of their work.

How did you come to work with 10Pearls?

Our CEO and the CEO of 10Pearls are part of the same organization. Our CEO found several other vendors through personal connections and LinkedIn. We selected 10Pearls because they understood our requirements rather than just giving us a quote. We were impressed by their skills and price point. They gave us references that I checked. The vendor selection process took about 3–4 months.

How much have you invested with them?

We’ve spent more than $1.5 million so far.

What is the status of this engagement?

We made initial contact in March 2018, and the collaboration’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve managed product and engineering teams for a lot of years. They’re among the strongest development teams I’ve worked with throughout my career. Their technical and communication skills are good.

Their delivery rate, quality of code, and ability to adapt to changes are good. We’ve had ups and downs along the way, as with every project.

How did 10Pearls perform from a project management standpoint?

We use several tools for planning and tracking sprints—primarily JIRA. We also use Basecamp and Slack for communication channels. I’m hands-on with the 10Pearls team, which is good. I’m not at arm’s length but I have access to all of their team. Their communication’s excellent.

10Pearls adapted to my style, which isn’t strictly Agile. They adapt their workflows to new information that comes through sprints. Initially, they wanted me to work with their leads, but we broke down those barriers quickly. Now, I work with everyone on their team.

I work with them all the time, so they feel like family at this point. I work with them on everything from higher-level roadmap discussions to troubleshooting issues and bug fixes.

They have many onshore and offshore teammates. It doesn’t matter if I’m working with developers or architects. Their team’s strong across the board.

What did you find most impressive about them?

One quality that stood out right off the bat was the caliber of their talent. We’ve added people to the team throughout our engagement, and I’ve trusted them to interview candidates and bring people on board. I’m impressed by 10Pearls’ ability to bring in quality talent from the beginning and retain them.

The quality and consistency of the team makes 10Pearls stand out over other vendors. I lost a total of two key people over the course of two years. In both cases, they actually left 10Pearls. They weren’t transferred to other projects like I’ve seen happen with other companies.

Are there any areas they could improve?

There are always areas for improvement and that includes us. There were cases where we adapted to change so quickly that the estimates got pushed forward. I’m accountable for this as well. Between executive-level responsibilities and low-level support, I didn’t give them a sufficient level of detail. We ended up having to rework the project.

Our rework cycle is way better than average, but we could still improve it. That’s not strictly their fault. There are times when I’ll give them 50% of the requirements. They’ll fill in the other 50% and try to ping me for details. I won’t get back to them, and the inevitable happens. A quarter of the details weren’t what I wanted, so we go back and rework them. That’s just life. I don’t have the capacity to fully give them what’s needed to be successful.

Do you have any advice for future clients of theirs?

When working with an offshore team, clients have to put in extra effort to work closely with them and adapt their time. Make sure to have meetings. It’s important to put in the effort to make a remote team successful. I’ve seen a lot of failures where that didn’t happen.

Spend the time to get to know the team members. Build relationships with everyone on the team, instead of having everything go through one point of contact.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that develops new solutions for senior care providers. Our primary focus right now is on voice-based services and integration of information sources to enable better communication between care staff and their clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We’re a new business so we were looking for help on our software development end, with a focus on Alexa Skills development and app development.

SOLUTION

What was the scope of their involvement?

They put together a team that could respond to our needs. We’re an agile-based shop, and we work hand in hand with our customers to develop the solutions they need. Sometimes that included new features, Alexa Skill improvements, and bug fixes. They basically became our sole software development team for our main product.

They used Flutter for app development, which is written in Dart. There was some backend database work that was done in Java, and the Alexa Skill development was done through TypeScript. It was almost entirely backend development. Very little is front-facing for the client. It’s voice only, so there’s no frontend UI.

What is the team composition?

We have one main point of contact that we worked with extensively. He then managed the rest of the team, which fluctuated between 4–5 people. Part of their team was outsourced and one was onsite. 

How did you come to work with 10Pearls?

We looked at a variety of different providers. Voice is fairly new, so we wanted to work with someone who had some expertise in that. They had done some prior experience with Alexa. We interviewed a few companies and selected 10Pearls because the price was right and two liked their team approach. They were very amenable to our project.

How much have you invested with them?

We’ve spent about $250,000 so far.

What is the status of this engagement?

We started working together in June 2019 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re a startup, so it’s hard to measure success, but we brought on our first clients with them. They gave us the first version of our platform which we could then go out and sell, so I would call that a success. We’ve been very satisfied with their work. I don’t see us working with another company.

They do have experience in voice interfaces and applications, but what we asked them to do was still a new. There was a lot of discovery needed on their part, which they were happy to do. So they may not have had as much experience as we thought, but they were adaptable and picked it up as we went along.

The Alexa framework is rapidly developing. Every month, there are new features and amazon isn’t super consistent. 10Pearl has been very good about keeping us up to speed with all of those changes.

How did 10Pearls perform from a project management standpoint?

We had weekly meeting with the onsite team to figure out what needed to be accomplished in the next sprint, and they passed that on to the other team. They handled documentation and ticketing.

They’ve been very easy to work with. Their blended approach of on- and offshore development brought them to a realistic price point. Working with one contact made it seamless to communicate with them.

We knew exactly what was going on at all times. They use Jira and Basecamp to communicate with, they are very responsive. I get almost immediate responses when I ask questions. Even though we worked with an overseas development team, it never took more than 24 hours to hear from them.

What did you find most impressive about them?

They have a really good team-based approach. I never felt like they were up-selling us. Anytime we needed some help, they found the right people internally to get it done. We were able to have discussions when needed, which for us, was really helpful. They’re adaptable and were able to pivot when we needed them to.

Are there any areas they could improve?

They could think outside the box more. We’re trying something new, and that can be challenging at times. They like to follow a tried-and-true method. They also seem to be more comfortable in Java and they push to put everything in Java. We had existing software that we didn’t want to convert, but it seems like they would prefer that as a language choice.

Do you have any advice for potential customers?

Think through what skills you need on the team upfront. If you want to change that later, it becomes a little tricky because you have to renegotiate the contract.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering at a Salesforce ISV partner. We provide marketing and sales business intelligence products that run on the Salesforce platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We needed additional development bandwidth and we had a limited budget.

SOLUTION

What was the scope of their involvement?

They provided one senior Salesforce developer who worked with us on various projects. One of them was to do with our main application, which has a large number of complex configurations.

They created a way for us to export all of the configuration information from our application and import it into another environment where our application was running. The team mostly worked with Salesforce technologies, such as Apex, Visualforce, Lightning web components, JavaScript, HTML, and CSS. 

What is the team composition?

In the beginning, we interfaced with two teammates. But once the project began, we only worked with the Salesforce developer. 

How did you come to work with 10Pearls?

Somebody on our product team had worked with one of the founders of the company that was acquired by 10Pearls. We were put in touch with him and started working with them shortly after. We looked at a couple of different service providers but we were most impressed by 10Pearls.

How much have you invested with them?

We spent about $160,000.

What is the status of this engagement?

Our engagement lasted from May 2018–March 2020. The developer left 10Pearls and we were sad to see him go. Right around the time he left, the COVID-19 pandemic was beginning, so we decided to tighten the belt and not bring on another developer from them. We will definitely contact them when we’re ready to bring someone on.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

10Pearls did a great job of working closely with our architect and building out the product. We do code reviews, and in the beginning, we gave them a lot of feedback. As time went on, we didn’t have to do that as much.

Additionally, we saw the duration of the code reviews reduce greatly because the developer was catching on to what was important to our team in terms of our code. We also saw a reduction of bugs over time. 

The product was released about two weeks ago, and one of our internal teams is using it this week. They said that they love it because it’s saving them a lot of time.

How did 10Pearls perform from a project management standpoint?

Our developer was very responsive to any changes in priority or schedule. Additionally, he worked quickly and had a very accommodating attitude. He was flexible and took on a collaborative attitude. We use Jira for all of our issue tracking, so our developer used that too. 

What did you find most impressive about them?

10Pearls was very knowledgeable with regards to frontend web development. Our developer was able to be productive very quickly with work related to that.

Are there any areas they could improve?

He had never worked with a team that was building a product. He had mostly worked in projects where he was building custom code for a specific client. So, he was learning what it takes to build a product that can be used by many customers. He learned a lot along the way, but he definitely still had a lot more to learn.

Do you have any advice for potential customers?

Make sure you screen them well, and make sure that they’re going to provide you with what you need. We are always pretty thorough when it comes to technical screenings to make sure that the person we choose has the skills and the abilities that we need before we bring them on.

BACKGROUND

Introduce your business and what you do there.

I’m the president of an automated staffing platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We were a knew startup and had a concept. We needed a software group to get us started.

SOLUTION

What was the scope of their involvement?

They helped define the concept and refined it. We started doing wireframes and design. Once we figured out what our MVP would be, we began coding.

Our software is for just-in-time labor for professionals. So our primary niche are just-in-time lawyers. Out software vets, verifies, screens, selecting, and manages onboarding. There are APIs for time keeping and background check. Clients user our software to staff projects.

What is the team composition?

Their CFO is our main point of contact.

How did you come to work with 10Pearls?

We spoke to two offshore groups and one domestic group. They were recommended to me by someone who worked with them. We liked what he heard and the economics, so we chose them.

How much have you invested with them?

We’ve spent over $1 million.

What is the status of this engagement?

We started working with them in February 2016 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

 It works and it staffs projects and does what it was designed to do. It’s an agile software, so we’ve tested the code and removed bugs, and it works well. We wouldn’t be able to do it with an internal development team—it would have been too expensive.

How did 10Pearls perform from a project management standpoint?

We’ve been happy with them. We’ve worked with their on- and offshore team. Communication has been great. They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job. We’ve been happy with them as a partner.

They do provide some oversight, so their management structure is accountable. So we find their management good. We have stand up calls twice a week.

What did you find most impressive about them?

They’re creative and they’ll use their network to come up with unique solutions. What they offer compared to what they deliver is great.

The team was also pretty continuous, and when there was attrition, they ensured continuity between teams.

Are there any areas they could improve?

Not that I can think of right now.

Do you have any advice for potential customers?

Define as much of the project scope as you can. The more hands-on, the better.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO at Inference Analytics, an AI solutions company focused on applying AI and deep learning to healthcare datasets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

A lot of our development efforts have been focused on AI, which we do internally. We needed a partner who could do a lot of the software engineering that is required to support the AI platform that we’re building.

SOLUTION

What was the scope of their involvement?

10Pearls is building the software platform that supports our AI capabilities. This has included integrating with the third-party app of one of the largest players in the healthcare space. They were the main developers who worked on that integration for us.

As we continue building this AI platform, we have to make it accessible to end-users, whether that be patients or care providers. 10Pearls is developing that overall software infrastructure that allows end-users to access our platform. They also help with usability and interaction input, which they are very strong in. 

The technologies they use vary. We have integrated with Node.js and other frontend UI technologies. On the other side, they’ve built platforms written in Python and integrate very well with the web-oriented technologies. They’ve helped us with some of the work we have with Nuance. They understand the Nuance platform and the API protocols used.

What is the team composition?

We’ve worked with 12–15 people, depending on the project we’re working on.

How did you come to work with 10Pearls?

I went to high school with the CEO, and we’re close friends. 10Pearls has also gotten a lot of accolades for the work that they do. I’d argue that they’re second to none in regard to their level of quality and diligence, especially for startups and technology companies like ourselves. They were the right partner. I wanted someone I could trust and who could deliver complicated projects.

How much have you invested with them?

My company has spent $100,000–$150,000.

What is the status of this engagement?

We started working together in September 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All the projects have been on time. Over the course of our engagement, we’ve had five distinct milestones we wanted to achieve, and they were on time for each one of them. When we needed to integrate with the app of one of the largest players in the healthcare space, 10Pearls was exceptional in being able to understand the platform and making that integration happen.

The quality of the people they bring into an engagement is very high. The focus and desire to succeed and almost join us in our overall vision is very key. You start feeling like they’re part of the team and not just an external partner. We’ve given them complicated things to do, and they were able to find people for us who had that skill or could pick up that skill very quickly.

How did 10Pearls perform from a project management standpoint?

Project management is very good. We have project managers designated to us, and they’re very much on top of everything we do. We’ve never had any issues with them in terms of managing the overall project or the tools that they use. It’s all agile-oriented development, and it’s very strong. We use Slack and Jira.

What did you find most impressive about them?

They go beyond what you’d expect a third-party partner to do in delivering a project. It’s not something I often see working with a partner. The team is very strong; they have some of the best developers you’re going to find. They go the extra mile to achieve more, and they understand the technologies at a level that others don’t.

Are there any areas they could improve?

No, I’m happy with what they’re doing. I’ve had a lot of success with them.

Do you have any advice for potential customers?

It’s important that you start to look at their team as part of your own. Engage with them early to make sure the right tone is set. You’ll see strong success.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of VMD Corp. We provide software development, cyber program management, and infrastructure data management for the federal government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We engaged 10Pearls to help us develop a prototype that would allow us to showcase a proof of concept to one of our clients.

SOLUTION

What was the scope of their involvement?

10Pearls developed a prototype software on Drupal, integrating Microsoft SQL and other databases.

What is the team composition?

We typically work with a project manager, as well as some business analysts and a developer.

How did you come to work with 10Pearls?

Imran (Founder and CEO, 10Pearls) and I are both in the Young Presidents' Organization (YPO), so I knew his company had a very good reputation and that we could trust their methodologies.

How much have you invested with them?

We've invested about $150,000.

What is the status of this engagement?

We've been working with them since 2017. The bulk of the development took about six weeks, but we continue to make changes and updates as we wait on our client to engage on the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

10Pearls successfully built efficiencies into our prototype and delivered a high-quality platform for us to showcase. We've received positive feedback both internally and from the client.

How did 10Pearls perform from a project management standpoint?

They delivered above and beyond what we asked for, including additional source code that wasn't even necessary for the prototype. They're also resposive and accessible; I don't have any issues reaching their team by phone or email when I need to.

What did you find most impressive about them?

Their technical expertise and attention to detail sets them apart. They provide invaluable feedback where they can to help create a better end product.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Communication is a two-way street, and it takes a team to deliver desirable project outcomes. In addition to supplying their team with requirements, I suggest taking an active role in collaborating with them to help them achieve the best possible outcomes.

BACKGROUND

Introduce your business and what you do there.

I am the COO of an online platform that extends the concierge medical practice experience beyond the clinic. We try to foster stronger relationships between doctors and patients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We contracted with 10Pearls to build our initial web application and complementary mobile app.

SOLUTION

What was the scope of their involvement?

We began with a two-week discovery phase, during which we ideate and refine the project. In that process, we identified important features and specific themes. At the conclusion of that phase, they began the development stage.

platform—which will be initially available on iOS in addition to the web app—is designed to be a tool for doctors in the concierge healthcare space to manage patient care and their relationships with patients. Our goal is to drive communication between doctors and patients. This tool will allow them to connect with individual patients but also to scale their practices.

What is the team composition?

They have a number of team members based in Washington, D.C., including the project managers, business analysts, and designers. Their offshore staff includes the development and QA teams.

How did you come to work with 10Pearls?

We found 10Pearls through the Clutch.co website. We interviewed four separate companies—one completely onshore, one completely offshore, and two hybrid firms. We figured that the hybrid model would be more cost-effective and allow us to speak with somebody somewhat local.

What is the status of this engagement?

Our engagement began in April 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We will wrap up the critical sprints in the coming weeks, at which point we will then contact alpha users to receive initial feedback. They have demonstrated their abilities well to this point. Most notably, they identified certain problems with a third party’s API during our integration process. We have tremendous confidence in their technical ability.

How did 10Pearls perform from a project management standpoint?

At the end of each sprint, they produce a report, and we conduct a sprint cycle review to discuss what we’ve accomplished. We experienced several product changes because we’re building pretty quickly, but they accommodate well. The project manager coordinates all moving parts, and our teams utilize Basecamp and Zoom to connect and share content.

What did you find most impressive about them?

We appreciate the effort they put in to make sure we are successful. When I’m on the phone with the offshore developers, our D.C.-based project manager is on the phone as well. There’s a time difference, and there will be a recording of the call, but she’s there to participate. That level of involvement is refreshing. That gives us more confidence in the project.

Are there any areas they could improve?

Nothing comes to mind. I hope to work with them on other projects with a different company I work with.

Any advice for potential customers?

Adding an extensive business analysis review will cut down on mistakes in the development stage.