What evidence can you share that demonstrates the impact of the engagement?
We were in the consumer-connected car space, which meant we provided apps and services that normal individuals, such as families, used. The user experience and quality of the product were what we based our business on. We grew to be the second most prominent connected-car provider in the U.S., and also had a monopoly in Germany. We did pretty well, and we’ve also maintained a 4-star rating on Amazon. Our success, in large part, is due to 10Pearls’s work.
How did 10Pearls perform from a project management standpoint?
They were excellent. I wouldn’t have used them for as long as we did and across as many companies as I have if I weren’t satisfied with their work. One of the key advantages they brought was their ability to provide a lot of flexibility. As a startup, needs change dramatically on a daily basis, and requirements are never permanent. They are very adaptable and able to support such changes, whether it has to do with resources, project strategies, budgeting, or capital capabilities.
We mostly communicated via phone and email. We’re both located in Washington, D.C., so I would often meet with them at their headquarters.
What did you find most impressive about them?
They combine a strong vision for the types of services they wish to provide in order to grow their business along with the need and respect for their customers’ needs. Generally, I found that they were usually a couple steps ahead of us as we moved from areas in which we needed help.
Initially, we started using them just for the UX, but quickly moved into engineering, backend engineering, and then QA. I highlight their ability to provide and seamlessly blend a full portfolio of services that companies need, whether they’re a startup or large organization, when I recommend them to friends.
Do you have any advice for potential customers?
I suggest thinking about 10Pearls as more of a long-term partner instead of just focusing on what needs to be done within the first 2–4 weeks. They become invaluable, and potential clients will really want to rely on them beyond that initial timeframe. Being able to think about it as more than a partnership always yields better results.