We Build Innovative Mobile & Digital Products

GOLD VERIFIED

Simply put, 10Pearls is an industry-leading technology partner. We have a culture of innovation, uniquely designed to imagine and build mobile applications and custom software for the future. Let's build something together!

Our work is a conucopia of emerging tech and digital transformation. We're also recognized by top research firms, including Gartner and Forrester.

10Pearls offers a complete suite of application and software development services, and we would love to partner with you.

▶ Strategy

  • Innovation: Creating transformational new digital products (mobile & web) at the intersection of market opportunity, customer experience, and emerging technology.
  • Augmentation: Accelerating your team through skill set augmentation including development, QA/testing, data analytics, UX/UI, and product management.
  • Modernization: Re-architecting legacy technology for better speed, scale, security, and user experience.
  • Digitalization: Building intelligent and low-friction digital solutions to automate manual and inefficent business processes.

▶ Solutions

  • Mobile & Web
  • Development
  • User experience (UX/UI)
  • Quality Assurance
  • Security
  • DevOps & SecOps

▶ Emerging Tech

  • Artificial Intelligence (AI)
  • Internet of Things (IoT)
  • Voice & Language Processing
  • Chatbots
  • Data & Insights
  • Augmented/Virtual Reality
 
$50,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2004
Show all +
Washington, DC
headquarters
  • 2301 Georgia Ave NW D
    Washington, DC 20005
    United States
other locations
  • 9th floor, Parsa Tower, Main Shahra-e-Faisal
    Karachi na
    Pakistan
  • Office No. 103, First Floor, DIC Building 13
    Dubai na
    United Arab Emirates
  • Centro Empresarial Ciudad Del Río, Oficina
    Medellin 48
    Colombia
  • 201 Spear St #1100
    San Francisco, CA 94105
    United States
  • 115 W 18th Street
    New York, NY 10011
    United States

Portfolio

Key clients: 

HughesNet, Johnson & Johnson, PayPal, CocaCola, AmWell, Docker, Hobsons, Intuit, Stripe, AARP, WeatherBug, Homeland Security, Zubie, Telmate, Homeland Security, AmeriQuest, Franklin Templeton, Hologic, Aimco, Corcentric, Snap+Style, Blackboard, Auth0, Thomson Reuters and many more.

Decisiv Image

Decisiv

10Pearls was engaged by Decisiv to support their business transformation initiative from end to end – shifting the business from services to technology.

10Pearls used the Lean Product Accelerator™ approach, to identify opportunities and build technology that would intelligently automate and streamline the business. We worked closely with Decisiv to align the technology with myriad business processes and create a

frictionless user experience.

The solution we developed in partnership with Decisiv truly transformed communication between fleets, service providers, and assets through an intranet of back-end APIs, white-labeled mobile apps, and web applications. Artificial intelligence was also used to improve fleet routing and allow vehicles to receive scheduled maintenance service efficiently along the optimal route. The solution includes an important mobile component which ensures mechanics are servicing the right parts – compatible with augmented reality plugins to visualize maintenance locations and activities.

These innovations, which comprise the technology that 10Pearls created together with Decisiv, helped them earn recognition as one of Insights Success magazine’s 30 Most Innovative Companies to Watch.

HIGHLIGHTED FEATURES

  • Mobile first approach
  • Intelligent mapping and routing
  • Push notifications for real-time updates
  • Optical Scanning
  • White-labeled Applications

RESOURCES

Betts Connect (Betts Recruiting) Image

Betts Connect (Betts Recruiting)

Betts Recruiting to redefine their corporate identity and become a technology platform. 10Pearls was engaged at the outset of this this transformation project to conceptualize and then build a first-in-class recruiting platform. Key to the transition was developing a mobile product that could seamlessly modernize and scale their operations through automation.

Through our proprietary Lean Product Accelerator™ discovery

process, 10Pearls delineated the various business needs and took a user-centric approach in the design phase to optimize the customer experience.

Using a streamlined, agile methodology, 10Pearls rapidly produced an MVP that reflected the client’s specific preferences. The solution leverages machine learning and automation to rapidly match candidates with opportunities and break down barriers between individual hiring managers.

The Betts Connect platform was soft-launched in Jan 2019 and is hosted and maintained by 10Pearls on the Amazon cloud. The team has continued to iterate through several new releases as part of a long-term partnership.

HIGHLIGHTED FEATURES

  • Intelligent scoring algorithm powered by machine learning
  • Data Quality and Freshness Alerts
  • Candidate and Customer Access through Social Login
  • Dashboards with current status and historical data
  • Salesforce Integration

RESOURCES

Discovery | Education Image

Discovery | Education

10Pearls worked on ideation, strategy, branding, and user experience to ensure that Discovery and its partners, such as Madden EA Sports, Toyota, and Western Union, were providing the right medium to engage their target audience

Our approach hinged on understanding the end goals and formulating the experience with gamification principles to foster continued engagement. Developed in an

agile manner, we successfully delivered the app on time and under budget.

HIGHLIGHTED FEATURES

  • Creating an online educational experience driving assessment goals for STEM programs across the country
  • Educating kids about the math and science concepts behind football
PayPal Image

PayPal

Our team was asked to fundamentally redesign PayPal.com for small businesses. Our redesigning process included meeting with business owners across the United States, helping to form their strategy, and wireframing possible design directions. The 10Pearls team was also forming a branding and conversion strategy for the site, as well as working with the launch team to ensure go live and a consistent experience across the business

and personal components of PayPal.com.

HIGHLIGHTED FEATURES

  • Open digital payments platform
  • Branding and conversion strategy
  • Creating consistent experience for personal and business
HughesNet Image

HughesNet

HughesNet asked 10Pearls to create a customer-facing account management mobile app that would allow customers to buy bandwidth, create and manage support requests, and monitor usage. The self-service app would also provide HughesNet with valuable customer insights and would integrate with several CRM, IT, and business systems.

Working under a tight deadline, 10Pearls conducted user

research and a competitive analysis to prioritize features for the first release. We approached this project from the perspective of service design, determining how the mobile app would complement and integrate with existing channels of communication.

In addition to designing, building, and deploying the app, we developed a strategy for driving adoption through a simple, seamless login and onboarding experience. We also created data strategy and implemented the appropriate analytics tools to help HughesNet collect customer insights. We currently manage continuous DevOps for HughesNet and are iterating subsequent releases, providing maintenance and support, and managing their cloud environments.

APP FEATURES

  • iOS and Android Native development
  • Integration with RESTful APIs
  • Tested for large customer base
  • JAVA backend
  • E-commerce
Telmate (GTL) Image

Telmate (GTL)

Telmate, a company focused on providing secure communication technology for prisons to help inmates break the cycle of recidivism, wanted to build a disruptive technology platform that reduces the cost of monitoring parolees.

10Pearls was asked to take this idea from the back of a napkin to an MVP in 60 days. We rose to the challenge, applying the proprietary Lean Product Accelerator™ process to move quickly from idea to

solution.

Using biometric authentication, geo-location, artificial intelligence, and machine learning, the solution replaces parolees’ anklets with a powerful mobile app that uses intelligent facial and voice recognition to identify the parolee.

The app enables case managers to send automated alerts to parolees about upcoming appointments or action items, notifies case managers when parolees have unanticipated location changes, and allows for secure, instant communication between the parolee and case manager. The app also gives case managers a richer understanding of offenders’ behaviors and captures information about their overall wellbeing (not just their whereabouts).

With an efficient dashboard that helps the case manager customize alerts, set safe travel zones, and manage data, the platform reduces the time and costs associated with supervising low-risk offenders on parole, probation, pre-trial or work release.

The success of this solution and other cutting-edge technologies in Telmate’s portfolio resulted in their acquisition by their competitor, GTL. 10Pearls continues to iterate and advance this and other solutions with GTL over a multi-year partnership.

HIGHLIGHTED FEATURES

  • Location tracking and Geofencing
  • Automated alerts and reminders
  • Facial and voice biometric authentication
  • Live video and audio communication
  • Artificial intelligence powered Virtual Case Manager

Reviews

Sort by

Dev Staff Augmentation for Digital Banking Technology Firm

"They offer a lot of value based on their skills, talent, and rate."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Apr. 2019 - Ongoing
Project summary: 

10Pearls supplements technical resources to support development projects for a digital banking platform. They dedicate resources that support full stack development using Java, React, React Native, and Spring.

The Reviewer
 
501-1,000 Employees
 
Montevideo, Uruguay
Sebastian Souza
Head of Product Engineering, Technisys
 
Verified
The Review
Feedback summary: 

10Pearls provided experienced resources that produce satisfactory deliverables to successfully augment development initiatives. By adapting to established processes, the team effectively assimilated with internal resources. Their accessibility and cost-efficiency ensure a valuable partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product engineering for Technysis. We provide a digital banking platform to financial institutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We’re a leading company in Latin America and want to position ourselves as a leader in North America. To support our aggressive growth, we needed to scale our team.

SOLUTION

What was the scope of their involvement?

10Pearls is our outsourced partner that adds talent to our team. They provide developers who mainly use open source technologies. Their team uses React and React Native as well as Java and Spring in the backend.

What is the team composition?

We work with nine full-time developers and QA automation engineers. We also work with one part-time team leader.

How did you come to work with 10Pearls?

At a previous company, I worked with 10Pearls. I knew them well but also assessed 20 different providers around the world. 10Pearls had the knowledge, skills, and reputation that we sought from an outsourced partner.

How much have you invested with them?

We currently spend around $50,000 a month.

What is the status of this engagement?

We began our partnership in April 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

10Pearls provides talent with great technical skills. We measure the success of every team following each sprint. We’re satisfied with the results. Every time we encounter a challenge, their team quickly finds a solution. If we aren’t satisfied with a resource’s performance, they find a satisfactory replacement.

How did 10Pearls perform from a project management standpoint?

They’re part of our organization. 10Pearls works within our teams and follows a scrum methodology. Their team follows our processes and uses our tools including Slack and Google. We provide continuous feedback to their project manager about the team's performance They’re open and available.

What did you find most impressive about them?

10Pearls provides great talent at a suitable rate. They offer a lot of value based on their skills, talent, and rate.  Their team keeps their communication channels open, so I have a line to their CTO. They’re always transparent.

Are there any areas they could improve?

We all have room to grow, but I can’t think of any specific area for improvement. Anytime we encounter a challenge, we find a solution, which I expect from a provider.

Do you have any advice for potential customers?

Build a relationship with them. For example, we treat 10Pearls as part of our team. If you think of the engagement as a win-win, you’ll have the benefits of an effective relationship.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev of Pharmacy Status Mapping Service

“He did a fantastic job scheduling meetings between our team and the design team when needed.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar 2019 - Jan. 2020
Project summary: 

10Pearls used AWS and Google Maps to build an app that displays the status and location of pharmacies, dialysis clinics, and healthcare facilities during emergencies. The platform houses 200,000 data points.

The Reviewer
 
11-50 employees
 
Washington, D.C.
Programs Director, Critical Healthcare Support Company
 
Verified
The Review
Feedback summary: 

The app is live and has been very useful throughout the COVID-19 pandemic. 10Pearls did an excellent job enhancing the look and feel of the platform. They brought several ideas to the project and were flexible as requirements changed.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My company is a national nonprofit and I serve as the program director for the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We offer a Google map that displays whether or not pharmacies are open or closed in areas impacted by disaster. So the map is public-facing and refreshed or the data needs to be updated twice a day. We were looking to upgrade mapping service that we provide to the public

SOLUTION

What was the scope of their involvement?

We turned to 10Pearls to improve the existing process for the map refresh, but also to improve the look and feel and usability of the app. They also built the backend of the app out to be able to host and display more data. I know they used AWS and Google Maps. They finished the map in August 2019, but we also updated our website that hosts the map.

We had an initial conversation about what we needed, and they did a great job reviewing the existing map. We had some ideas surrounding the improvements and enhancements we could make, but it was 10Pearls who devised a mockup. They added some of their ideas as well. 10Pearls was able to provide recommendations on top of that.

What is the team composition?

We worked closely with one of their lead project managers, Ahmed (Senior Product Delivery Manager), and he liaised with the developers and creative team on the UI aspect. He did a fantastic job scheduling meetings between our team and the design team when needed. He also helped us communicate with backend developers.

How did you come to work with 10Pearls?

They were recommended to us by another company. They were highly regarded, so we conducted an interview and, after receiving their fee, decided to move forward.

How much have you invested with them?

We spent between $65,000–$70,000.

What is the status of this engagement?

We started working with them in March 2019 and the map was rolled out officially in January 2020.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They finished everything on time and were just waiting for some inputs on our side before officially rolling it out. But now the app is live and is being used. It has actually been used extensively during the COVID-19 pandemic.

Originally, our platform reflected about 65,000 data points, which was reflective of all the pharmacies in the US. The product that 10Pearls built for us has the capacity of over 200,000 data points so it could support pharmacies, dialysis centers, and other healthcare facilities.

How did 10Pearls perform from a project management standpoint?

More anecdotally, they’re a very responsive team. When we had a question they couldn’t answer, they acknowledged it and gave us a timeline of when they would get back to us. They had a project plan for us to review within a week of project kickoff. It’s a true testament to their responsiveness and customer service.

All communication was done via email or conference calls. They have a disparate team — some were based in Virginia, others were based abroad, and some were elsewhere in the US — so we often shared screens during conference calls and when we were reviewing the map.

What did you find most impressive about them?

They adjusted when our project requirements shifted. They identified what was possible within the scope of what we had originally planned and modified the contract to absorb new elements. They were very flexible when it came to that.  

Are there any areas they could improve?

No. From my interactions with them, I was completely satisfied with the level of information and guidance they provided us with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Video Game Discovery, Design & Development for Tech Firm

“You can trust them 100% and won’t have any issues or problems.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - July 2019
Project summary: 

10Pearls did a thorough discovery exercise to help a tech firm research and strategize a video game. Deliverables included UI/UX design and technical assessments, a software patent, and a statement of work.

The Reviewer
 
1-10 Employees
 
Fairfax, Virginia
Bayar Hadi
President, Bay International Technologies
 
Verified
The Review
Feedback summary: 

10Pearls offered top-rate services and deliverables, creating a preliminary version of the game that has interested investors. Internal stakeholders look forward to continuing to work with them. The team was flexible and trustworthy, and their costs were more reasonable than expected.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Bay International Technologies, a technology firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

I needed to get a patent for a shooting game, 7Forces.

SOLUTION

What was the scope of their involvement?

They developed patented software for our game. They also provided wireframes. I then approached multiple investors to invest in the game, and I received a statement of work from 10Pearls to complete the finished version of the game. The total cost would be $1.8 million. They also provided details of the patent completion.

Recently, I got the investment and am working with the investor to build this project, but he hasn’t been able to come back from Europe due to the pandemic.

What is the team composition?

I visited their company multiple times to work on the patent. I worked with 8–9 people directly.

How much have you invested with them?

My company spent $110,000.

What is the status of this engagement?

We worked together from April–July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very satisfied with their services and the final product. It worked out very well because I got in touch with investors, and they were satisfied with the product and interested in investing in it.

How did 10Pearls perform from a project management standpoint?

We communicated via email.

What did you find most impressive about them?

I give them five stars for the project they’ve done for me.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

You can trust them 100% and won’t have any issues or problems.

5.0
Overall Score We still have more business to do with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were flexible with my schedule.
  • 5.0 Cost
    Value / within estimates
    It wasn’t as costly as I had expected. The cost was very satisfactory to me.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Android App Dev & Tech Resources for Photo-Sharing Platform

"They don’t need to support their developers much, which is good for a non-technical founder like me."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

10Pearls augmented technical resources to develop an Android app for a photo-sharing platform. Building the platform from scratch, they created wireframes, managed full stack development, and tested the app.

The Reviewer
 
2-10 employees
 
Washington, D.C.
Marcus Bullock
CEO, Flikshop
 
Verified
The Review
Feedback summary: 

As a result of their satisfying deliverables, 10Pearls remains a valuable partner that supports efficient deployments. The team is responsive to the client’s needs, dedicating resources accordingly to meet critical deadlines. Their capable project management enables streamlined collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Flikshop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

Initially, we hired 10Pearls because we didn't have a technical team. All of our tech resources were contracted.

SOLUTION

What was the scope of their involvement?

During our first engagement, 10Pearls built out our Android app. The platform allows users to take a picture and add text. For $00.99, we print and ship the photo on a tangible postcard to any person in any prison throughout the country.

After meeting our project manager, we created a plan to make sure that the platform met all of the requirements. We built the technical requirements and then the wireframes. Before they built the backend, their team developed the first iterations of our UX/UI to ensure the custom facing aspects were in place. They continued to build our database and worked on the frameworks needed to tie back to our web app for any microservice. They then managed QA to ensure the platform was fully functional.

In our second engagement, we worked with them to convert our technology from applications wrapped inside of them over to natively built technologies. While we have a tech team now, we still leverage 10Pearls when we have to deploy quickly.

What is the team composition?

I communicate with a project manager. They have an offshore technical team that built the actual technology.

How did you come to work with 10Pearls?

One of the developers on my team worked with 10Pearls on a UX/UI project. When it was time to build out the Android app, I was introduced to them.  

How much have you invested with them?

We’ve spent about $120,000.

What is the status of this engagement?

We started working together around 2013, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

There are key metrics that inform my decisions about the value of future engagements and we’ve had a couple of them. My deadlines are driven by my customers and customer engagement. 10Pearls meets them all, which are specific to the times.

For example, Father’s Day is Sunday. We didn’t hire them to support a Father’s Day project but if we did, their team would be all hands on deck to assure that we were ready for deployment by Sunday.

How 10Pearls perform from a project management standpoint?

Our project manager alleviates any potential headaches around workflow.

What did you find most impressive about them?

10Pearls has an offshore development team and leverages domestic partners who manage the project separately. They don’t need to support their developers much, which is good for a non-technical founder like me.

Are there any areas they could improve?

As a non-technical founder, I didn’t know how long it takes to develop software. To me, it seemed like everything could be done within a day, which wasn’t true. They had to work on their communication of milestones and deliverables to manage my expectations. We learned how to communicate swiftly.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Design, Dev & Iteration for Financial Resiliency Org

“They're an excellent team to work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2016 - Dec. 2019
Project summary: 

10Pearls built an online marketplace and then two versions of a mobile app. Services included concept ideation and research, UI/UX design, front- and backend development, launch, and then product iteration.

The Reviewer
 
1,001-5,000 Employees
 
Washington, DC
Former Product Manager, AARP Services, Inc.
 
Verified
The Review
Feedback summary: 

10Pearls not only contributed to the design and development of the organization’s caregiving program but also influenced how internal stakeholders viewed their product roadmap and business priorities. Timely and professional, the team managed the project seamlessly and provided actionable insights.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The organization that I was a part of when 10Pearls worked with us is ARP Services, the for-profit subsidiary of the nonprofit AARP. The ARP services side predominantly builds and designs solutions that are meant to have commercial value for AARP members, which are generally individuals over the age of 50. They have everything from health and financial products and services to caregiving products and services, which is the team that I was on. That’s also the body of work that we had the 10Pearls team help us with.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

Several years ago, we had a challenge around offering commercial value to unpaid family caregivers. These are individuals who are spending more than 20 hours per week caring for a loved one, a family member, or a spouse. They found it difficult to find not only the education that they needed to help take care of someone to the extent that they were, but also in actually purchasing products and services that would make their lives easier. These could be everything from nonmedical companion care to tips and hacks to help save time so that they were able to get through their caregiving activities without that dipping into other areas of their life, which we frequently saw. We also looked to introduce new solutions that might meet their need. 

Reaching that population of what is today roughly 40 million individuals can be quite challenging. There's a plethora of information online; many people get lost in the Google abyss trying to find not only products they can trust in taking care of their loved ones, but also finding information that could help them be better in their day-to-day experience of living as a caregiver, which can often be a very taxing experience. 

When we first started working with the 10Pearls team, we were looking at how we might put together a trusted source of content, educational resources, and market solutions – mainly products and services – that were meant and intended for caregivers. Then, we wanted to tie that into a separate panel of caregivers that would give us feedback and iterate on that product.

SOLUTION

What was the scope of their involvement?

10Pearls supported our caregiving program. First, they designed and developed CareConnection, a web app that served as an online marketplace for caregivers. Ultimately, the goal was to really understand how we could get feedback from caregivers and also validate some of the assumptions that we had around whether it would be a viable solution for this target population, which we very much did. CareConnection was truly personalized to an individual’s experience. Users could log in and save information.

Then, 10Pearls built Caregivers in the Community, a mobile app on iOS and Android. One of the things that we heard a lot in our research was that caregivers felt really isolated in their role and that they wanted to share experiences with people who had similar experiences. 10Pearls worked with us on developing this app, which was focused on creating a peer community of caregivers where they could friend other caregivers, have video chats with those caregivers, and also read supportive educational content. 10Pearls handled the entire product life cycle, from whitespace to design and development to introducing it to market. We worked with them collaboratively in terms of design and user research, but they are very much responsible for the UI and the entire front- and backend experiences. They also worked with other vendors to enable things like messaging and calls.

We reached a point in that product journey where it was natural for it to mature beyond just connecting with other caregivers; AARP as an enterprise has quite a few offerings for forums, message boards, and ways for people to connect. The nonprofit had asked us to explore a new business opportunity, where we might connect products and services more closely to caregivers. The goal was really to bring a business case to the executive teams on AARP and ARP services to essentially move into diversifying our revenue. We believed that this application was an opportunity to do so. We explored product iterations and how to expand this product experience to its next version. 10Pearls was solely responsible for ongoing maintenance, development, and design work as needed. They were able, in a really effective way and from both technical and UX perspectives, to develop a new design for this application, which fundamentally changed the bones of the application. What was a social network became a really personalized education experience. The app also provided a way to connect with others, not necessarily in a one-to-one capacity or a messaging forum capacity, but in a format that they could find social proof against products and services. 

Despite the fact that both of the solutions I'm talking about are not live today, there was a tremendous amount of research done on both of these digital solutions when they were live, and 10Pearls was exceedingly helpful in helping us validate those assumptions.

What is the team composition?

By this point, we’d worked with 10Pearls for over three years, so we worked with quite a few of their team members. In my time, I worked with two main points of contact, one based here in the US and then another in Karachi. My point person here was the main project manager and supported a lot of the coordinating, both on the design and development front. We would talk about what the business need was, and then he would pull the right resources together to execute. 

I also met with several of the design team members here, but as we moved from just an application that focused on social connection and started to bring in the idea of how we might connect products with these caregivers and improve the experience as a result. I also worked with several UX designers and members of the UX team based in this area.

How did you come to work with 10Pearls?

10Pearls was already working with ARP before I joined the company. Some of their team members had deep institutional knowledge from before I joined, which was great and really helpful in my onboarding into ARP. 

How much have you invested with them?

For this work in 2019, my company spent a little over $200,000.

What is the status of this engagement?

I wasn’t at the organization when the collaboration began, but I assume it was around 2016. The work I was involved in was completed in December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The reason I can't share specific metrics in terms of the application, which is the main piece I was working on, is that there wasn't really a goal in terms of scale, conversion, or more typical metrics. What I will share is anecdotal in terms of what we had asked of this team and what they were able to do. 

It was a really huge shift and deviation from the first version of the app to the second. There was just tremendous coordination between the UX team here and the development team in Karachi. I was really impressed by how clean and effective they were in presenting new visuals and options for handling some of the business requirements, which were very different from the original application. 

One of the things that's most challenging when working with a nonprofit and even a for-profit subsidiary such as ours is really honing in on what the measurement and evaluation need to be to support decision making for any of these things. Despite the fact that we never took version 2.0 to market, I think the design and development team were really helpful in guiding me to think about how I should measure success and how I should look at these new parts of this experience in a way that would help us make future decisions and that would impact our product roadmap as well as our business priorities. I think that goes beyond just the design and development of the application itself.

How did 10Pearls perform from a project management standpoint?

In general, I would just say that their timeliness and level of professionalism was always very helpful. There was very close coordination between all teams involved, which meant to me that behind the scenes, there was someone guiding that quite closely in order to provide timely and relevant updates.

What did you find most impressive about them?

I was so pleased with 10Pearls in general, and I would absolutely hire them again for similar work.

Are there any areas they could improve?

I was very happy with our work together. I was always pleased with the timeliness of communication and how coordinated the teams were. One thing that I felt would’ve been really helpful when I was going through this experience was probably less communication. There were quite a few calls that I probably didn’t need to be on. However, I think the team erred on the side of over-communication, which I totally understand. There’s a fine line between when it makes sense to bring in the client or just having the conversation internally and bringing the client in after the fact. Also, I think it was as much on me as it was on them; I was onboarding to a team during a time when they were doing ongoing work already with that team. I was a little bit behind in getting up to speed, which is probably why I was involved in all of those conversations.

Any advice for potential customers?

Set expectations upfront of what communication styles work for you, how frequently you want to be in contact, and what your overarching business objectives are. However, I think those are things that they do cover from a project management perspective, which is great. In general, they're an excellent team to work with. I don't have too many points for a future prospective client of theirs, because I think they will do a great job in onboarding that client into their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    I know they’ve done tremendous work overall, but the cost seemed a bit high for the work they did when it was just maintenance.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely refer them.

Web Design for Nonprofit Healthcare Provider

"They were responsive, willing to make changes, and approachable."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep. 2016 - Jan. 2017
Project summary: 

10Pearls redesigned a website using existing content and incorporating new photographs that they took. They made the website's donation sections more efficient and added an events page and a calendar.

The Reviewer
 
1-10 Employees
 
Chantilly, VA
Employee, ADAMS Compassionate Healthcare Network
 
Verified
The Review
Feedback summary: 

10Pearls delivered an informative website that helped to streamline business processes. A supportive partner, they were open to enhancing the website after the project was completed and to make sure that everything was functional. Additionally, they took ownership of the technical processes.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

ADAMS Compassionate Healthcare Network is a nonprofit free safety-net clinic that provides free primary care and specialty care services to uninsured, low-income individuals and families. We have been in operation since 2013 and have serves thousands of patients. I am responsible for the operational functioning of the clinic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We needed our website to be redesigned because it was not informative enough and lacked information about our services. It was textual and missed visuals.

SOLUTION

What was the scope of their involvement?

From a design perspective, we didn’t know what we wanted it to look like, but we provided them with the content we wanted to be presented. 10Pearls then came up with the design and changed the look of the website. 

They used some photos from our various events and took additional photos as well. The team also added visual content and forms for all of our services, and they streamlined the donation capability, incorporating a wish list and a volunteer section onto one page. 

They also helped switch our donation page to using PayPal, which was very helpful. There is an events page, as well as a calendar on the main page.

What is the team composition?

I had one point of contact.

How did you come to work with 10Pearls?

Their CEO contacted us, wanting to contribute to our cause.

How much have you invested with them?

The value of the investment was $11,750. It was a donation.

What is the status of this engagement?

We worked together from September 2016–January 2017, when the website went live.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website directs people to our Facebook easily now and has reduced our workload of needing to answer as many questions since the information is available online.

After the website went live, 10Pearls followed up to make sure everything was working properly and that no features were missing. They were willing to add on any new features.

How did 10Pearls perform from a project management standpoint?

The team did very well. They were responsive, willing to make changes, and approachable.

What did you find most impressive about them?

10Pearls made the process very easy for us because we didn’t have to deal with the technical aspects of the project.

Are there any areas they could improve?

It would’ve been helpful to have a timeline.

Do you have any advice for potential customers?

Ask to see available design formats before committing to one.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them.

IoT Product Dev Support for Public Safety Research Company

“10Pearls is very dedicated.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2019 - Ongoing
Project summary: 

10Pearls provides development support to a public safety research company. They’re currently developing an IoT product’s backend and real-time analysis engine. They migrated the product from Heroku to AWS.

The Reviewer
 
1-10 Employees
 
Washington, D.C.
Jeffrey Segal
VP of Engineering, Research Company
 
Verified
The Review
Feedback summary: 

10Pearls has facilitated a positive customer engagement by delivering on the requirements and taking ownership of what they do. They work around time zone differences, remain flexible, and can be held accountable. The team’s conscientious nature adds value to their work and the partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering for a research company. Our hardware and software provide situational awareness insights to our military and law enforcement personnel, helping to keep people who are putting their lives on the line every day for our country and state to be safer and get better support. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

10Pearls is my development team.

SOLUTION

What was the scope of their involvement?

They develop our real-time analysis engine and do backend work on an IoT product for the battlefield and law enforcement. We’re building a near-real-time system that is taking a lot of data from the field and then synthesizing it and producing meaningful insights. They helped us migrate off of Heroku and onto AWS.

What is the team composition?

We’ve worked with seven different people who put in either full- or part-time support.

How did you come to work with 10Pearls?

I found them through word-of-mouth and my own experience. In a previous job, I had talked to the CEO and CTO about potential work. Then, through my network, I had referrals to use them for cloud-based development.

What is the status of this engagement?

Our work together began in October 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

10Pearls is very dedicated. They do a good job and take ownership of what they do. They’ve been a real pleasure to work with.

How did 10Pearls perform from a project management standpoint?

We use the agile development process, so we have daily standups and use a three-week sprint cycle. They’re held accountable for the work they’re committed to in a sprint. We use a variety of tools to track their work, like Jira and Basecamp. We talk about status on a daily basis and adjust accordingly, as the agile process is really intended to support. 

What did you find most impressive about them?

We’re working with an offshore team from 10Pearls, and there are no language or cultural barriers. I’ve really enjoyed getting to know the team. The conscientious nature of the team has really made a difference in our working relationship and the success of the work we’ve been doing. They make sure they’re doing the right things and working around the time differences, and they’re very smart.

Are there any areas they could improve?

Again, the time difference can be a challenge, so finding that common time to schedule design reviews and team meetings is hard. I don’t think they can necessarily do anything better, because when it’s required, they’re flexible with their schedule, and we’ve been flexible with ours. There’s no getting around the seven-hour difference and having to make compromises.

Any advice for potential customers?

Make sure you have good requirements for them to work on and set up a collaborative work environment. The team will thrive and deliver what you need. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

MVP for Startup Assessment Service

“Any time I had a question or problem, they worked hard to make changes.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2017 - Jun. 2018
Project summary: 

10 Pearls developed an MVP for a SaaS that mathematically quantifies risk for startups. They outlined the project ahead of time and designed the sector questionnaires to ensure the product met all requirements.

The Reviewer
 
1-10 Employees
 
Herndon, Virginia
Carl Wallace
CEO, C Score
 
Verified
The Review
Feedback summary: 

10 Pearls met every deliverable. Their timeline was well-structured and they always completed tasks on time. They established a project management site to communicate project updates efficiently and effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of C Score. It’s a SaaS that mathematically quantifies the risk environment associated with new startup companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10 Pearls?

We wanted to develop an MVP.

SOLUTION

What was the scope of their involvement?

They did everything from a to z. Starting from the beginning, they helped design the website and framework. They took us through the methodology for the mathematical assessment process. Then they helped me design the questions associated with the sector questionnaires.

What is the team composition?

I worked with six people, including a team leader and development expert.

How did you come to work with 10 Pearls?

I belong to a closed association and the CEO of 10 Pearls is a member of that association as well. When I reached out for referrals, they came up with several recommendations.

We looked at 8 different software firms. We narrowed it down to three companies who outlined their final processes and made presentations. We ultimately selected 10 Pearls because of their fixed price.

How much have you invested with them?

The total budget was $260,000.

What is the status of this engagement?

We started in December 2017 and finished by June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It was a gamut engagement—they completed everything I needed to show a potential customer. I was a neophyte when it came to this kind of development. It was my idea, but my coding was limited. Their team leader walked me through the entire process.

How did 10 Pearls perform from a project management standpoint?

They’re excellent. They set up project parameters and timelines for each deliverable over the six-month period. They met every deadline and every deliverable.

They set up a site that allowed me to see their weekly progress and I could reach out with feedback or concerns. It was really well don’t. There was great communication, and I always felt involved in the project.

There was a personnel change midway through the project, and they handled that very well.

What did you find most impressive about them?

It was their communication. Any time I had a question or problem, they worked hard to make changes. They communicated issues with development as well.

Are there any areas they could improve?

There is a monthly maintenance charge once the development is done. They should discuss that more clearly upfront so clients know what the maintenance cost would be once the development is completed. It helps from a budgetary perspective.

Do you have any advice for potential customers?

Make sure senior management is available. They were for us, and they have no hesitation in getting involved to answer questions or solve problems.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Language Interpretation Startup

"They can make short term sacrifices to produce results quickly and do it without causing problems down the road."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2019 - Ongoing
Project summary: 

10Pearls provides resources to support the development of an iOS and Android app for a language interpretation startup. They rebuilt features iteratively and refactored the platform to improve performance.

The Reviewer
 
11-50 employees
 
Washington, DC
Evan Villemez
Director of Engineering, Jeenie
 
Verified
The Review
Feedback summary: 

10Pearls produced superior deliverables that function efficiently to streamline implementation and mitigate project oversight. The team is straightforward and transparent about project timelines. They are dependable and prioritize tasks effectively, which enables successful collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of engineering at a startup that offers a mobile application to connect customers with language interpreters on-demand in real-time. We started with a travel focus but transitioned to focus more heavily on healthcare.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We switched companies because we weren’t happy with our previous company’s performance. We worked with the previous company on a web-based project and then started to work with them on the mobile app. The two projects didn’t go equally well. The app was wildly unstable.

SOLUTION

What was the scope of their involvement?

10Pearls focuses on development for our iOS and Android app, which was built with React Native. After coming to them with the app, their team looked at it for a couple of days. Their project manager told us everything that was wrong with it. They not only understood why the app was in a bad state but also what to do about it.

Their team iterated on features to keep up with our development pace. They also managed a huge amount of maintenance and refactoring to clean up the product. Once we have more resources, our intent is to expand their team to take over more areas of the backend and web development.

What is the team composition?

We’ve consistently worked with four people. The team included two developers, a QA person, and our project manager. Another teammate rotated in and out of the project.

How did you come to work with 10Pearls?

Our CEO’s involved in a group of CEOs and high-level people who share recommendations all of the time. I interviewed a bunch of companies and a few people recommended 10Pearls. I gave them a call and talked to them.

They described their experiences with technically similar projects to ours. Their team used the specific technologies that we used as well as alternatives, so they had opinions about what worked and what didn’t. 10Pearls also had experience with Go, which is the language we used to build our backend. It was a strategic decision to hire them because I wanted a team that we could expand in the future.

How much have you invested with them?

The current rate is around $200,000–$250,000 a year, but we haven’t completed a full year yet.

What is the status of this engagement?

We started the project around September 2019 and the relationship's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we switched to 10Pearls, there hasn’t been a major feature that we needed to reimplement or fix after its release. Once they develop a feature and say that it’s ready, it’s ready. Before we switched, I usually had to spend a week personally testing and fixing a feature. With 10Pearls, I’m comfortable submitting a feature without looking at it.

How did 10Pearls perform from a project management standpoint?

They’re good at looking at a scope of work and identifying its complexities. Their team identifies complex tasks and communicates their uncertainty about how long it will take to complete. 10Pearls is cautious in the correct areas.

What did you find most impressive about them?

They can make short term sacrifices to produce results quickly and do it without causing problems down the road. That’s an art, not a science.

Are there any areas they could improve?

No, I’ve been happy.

Do you have any advice for potential customers?

There’s a cost difference between 10Pearls and other companies but its more than worth it. A lot of companies charge their time per developers based on the developer’s level of experience. 10Pearls doesn’t do that, which means they might be a higher cost initially. If they put a developer on a project, they’re already highly experienced. That will save a significant amount of time and pain.

I’m technical, so I’ve personally implemented many elements across our mobile and web products. I have a full, deep understanding of the projects. I have a sense of what we need to do in the near term and how that will change down the road. It’s easier for me to communicate what needs to be done and how to do it. If you don’t have someone on your side of the fence who understands those details, I think it will be difficult to give 10Pearls the instructions they need. However, that’s not exclusive to 10Pearls.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Accelerator Service for Human Risk Management Firm

"Their whole team approach impressed us."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Feb. - Mar. 2020
Project summary: 

10Pearls consulted on the discovery of a project for a risk management company. They produced a scope, defined requirements, and identified technologies. They created wireframes to outline the product’s UX/UI.

The Reviewer
 
51 - 200 Employees
 
Washington, DC
Software Development Leader, Risk Management Co
 
Verified
The Review
Feedback summary: 

10Pearls produced valuable deliverables that established the project’s foundation and facilitated progress. The team was attentive and provided project management tools that ensured effective collaboration. They offered holistic support and delivered results on time to enable future engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the leader of software development for a risk management company. We have a variety of different business lines that relate to employee risk.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We had an idea for a new product in collaboration with another company. We needed outside help with software development as well as fleshing out the scope of the new product.

SOLUTION

What was the scope of their involvement?

10Pearls offered a program called Lean Product Accelerator, or LPA for short. It was a fixed-price, four-week project. Their team worked with us to define the scope, requirements, and technology involved in our system. They also helped define the UI component.

What is the team composition?

We worked with a team of people from 10Pearls.

How did you come to work with 10Pearls?

We previously met a salesperson but hadn’t done any work with his company. We stayed in touch and then 10Pearls purchased that company. When we had the need, we reached out, learned about their LPA, and decided to give it a try.

How much have you invested with them?

We spent $55,000 on the four-week project.

What is the status of this engagement?

We worked together between February 2020–March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our original intent was to engage 10Pearls to develop this product with us when the LPA was complete. However, COVID-19 interrupted that plan. We've used their output—the wireframes and design elements—to move the project forward in-house. Their work was useful and laid the groundwork for this future project.

How did 10Pearls perform from a project management standpoint?

They kept in close communication with us. 10Pearls used tools for project management. They posted the notes and recordings of every meeting on Basecamp. Their team was timely.

What did you find most impressive about them?

Their whole team approach impressed us. They brought their UX/UI, DevOps, and development experts together on this project. We got true consulting and actual products from them.

Are there any areas they could improve?

No, nothing comes to mind. We were pleased with the results and plan to work with them again in the future.

Do you have any advice for potential customers?

Be clear with what you need from them. We were upfront and that helped a lot. They knew what we were trying to accomplish and the challenges we faced.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

GOLD VERIFIED
Business Entity
Business Entity Name
TenPearls, LLC
Status
Active
Jurisdiction of Formation
Virginia
Id
S1250127
Date of Formation
Jun 8, 2004
Source
State Corporation Commission
Last updated
Jan 19, 2018
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Dec 20, 2018
Client Reviews
VERIFIED CLIENT REVIEWS
29
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
July 17, 2020