Creating intelligent experiences

10Pearls builds intelligent experiences that help businesse grow. We design, develop, deploy, and maintain software, web and mobile applications. 

As a leading provider of end-to-end digital services, we combine our unique Agile approach with our deep understanding of the latest technologies to support our clients throughout the development lifecycle. Whether your in-house development team needs support or you’re ready to reimagine your business model entirely, we’re the only partner you’ll need for digital transformation.

Our services include

  • New product development
  • DevOps
  • Customer experience (CX) and UX/UI design
  • Enterprise software development
  • Mobile and web app development
  • Cybersecurity and SecOps
 
Undisclosed
 
Undisclosed
 
250 - 999
 Founded
2004
Show all +
Vienna, VA
headquarters
  • 8614 Westwood Center Dr, Ste 540
    Vienna, VA 22182
    United States
other locations
  • 9th floor, Parsa Tower, Main Shahra-e-Faisal
    Karachi
    Pakistan
  • United Arab Emirates

Reviews

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Prototype Dev for Software Dev Company

“10Pearls successfully built efficiencies into our prototype and delivered a high-quality platform...”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Ongoing
Project summary: 

10Pearls developed a custom prototype of a platform on Drupal, integrating Microsoft SQL and other technologies as needed.

The Reviewer
 
201-500 employees
 
Reston, VA
Vivek Malhotra
Founder, VMD Corp
 
Verified
The Review
Feedback summary: 

10Pearls' deliverables exceeded expectations. In addition to providing high-quality work, they provided additional source code and built in other efficiencies into the product. Accessible, responsive, and detail-oriented, working with their team continues to be a positive experience.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of VMD Corp. We provide software development, cyber program management, and infrastructure data management for the federal government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We engaged 10Pearls to help us develop a prototype that would allow us to showcase a proof of concept to one of our clients.

SOLUTION

What was the scope of their involvement?

10Pearls developed a prototype software on Drupal, integrating Microsoft SQL and other databases.

What is the team composition?

We typically work with a project manager, as well as some business analysts and a developer.

How did you come to work with 10Pearls?

Imran (Founder and CEO, 10Pearls) and I are both in the Young Presidents' Organization (YPO), so I knew his company had a very good reputation and that we could trust their methodologies.

How much have you invested with them?

We've invested about $150,000.

What is the status of this engagement?

We've been working with them since 2017. The bulk of the development took about six weeks, but we continue to make changes and updates as we wait on our client to engage on the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

10Pearls successfully built efficiencies into our prototype and delivered a high-quality platform for us to showcase. We've received positive feedback both internally and from the client.

How did 10Pearls perform from a project management standpoint?

They delivered above and beyond what we asked for, including additional source code that wasn't even necessary for the prototype. They're also resposive and accessible; I don't have any issues reaching their team by phone or email when I need to.

What did you find most impressive about them?

Their technical expertise and attention to detail sets them apart. They provide invaluable feedback where they can to help create a better end product.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Communication is a two-way street, and it takes a team to deliver desirable project outcomes. In addition to supplying their team with requirements, I suggest taking an active role in collaborating with them to help them achieve the best possible outcomes.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Healthcare Practice Management System

"We appreciate the effort they put in to make sure we are successful."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2018 - Ongoing
Project summary: 

Following a two-week discovery and design stage, 10Pearls developed a web portal and complementary iOS application to foster communication among users. An alpha test phase will follow the development stage.

The Reviewer
 
11-50 Employees
 
Denver, Colorado
COO, Healthcare Technology Firm
 
Verified
The Review
Feedback summary: 

Though the project remains ongoing, 10Pearls has instilled confidence in its eventual success. The team’s technical skills and organizational habits are well established, and they have demonstrated a customer-oriented approach in their research and building processes.

BACKGROUND

Introduce your business and what you do there.

I am the COO of an online platform that extends the concierge medical practice experience beyond the clinic. We try to foster stronger relationships between doctors and patients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We contracted with 10Pearls to build our initial web application and complementary mobile app.

SOLUTION

What was the scope of their involvement?

We began with a two-week discovery phase, during which we ideate and refine the project. In that process, we identified important features and specific themes. At the conclusion of that phase, they began the development stage.

platform—which will be initially available on iOS in addition to the web app—is designed to be a tool for doctors in the concierge healthcare space to manage patient care and their relationships with patients. Our goal is to drive communication between doctors and patients. This tool will allow them to connect with individual patients but also to scale their practices.

What is the team composition?

They have a number of team members based in Washington, D.C., including the project managers, business analysts, and designers. Their offshore staff includes the development and QA teams.

How did you come to work with 10Pearls?

We found 10Pearls through the Clutch.co website. We interviewed four separate companies—one completely onshore, one completely offshore, and two hybrid firms. We figured that the hybrid model would be more cost-effective and allow us to speak with somebody somewhat local.

What is the status of this engagement?

Our engagement began in April 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We will wrap up the critical sprints in the coming weeks, at which point we will then contact alpha users to receive initial feedback. They have demonstrated their abilities well to this point. Most notably, they identified certain problems with a third party’s API during our integration process. We have tremendous confidence in their technical ability.

How did 10Pearls perform from a project management standpoint?

At the end of each sprint, they produce a report, and we conduct a sprint cycle review to discuss what we’ve accomplished. We experienced several product changes because we’re building pretty quickly, but they accommodate well. The project manager coordinates all moving parts, and our teams utilize Basecamp and Zoom to connect and share content.

What did you find most impressive about them?

We appreciate the effort they put in to make sure we are successful. When I’m on the phone with the offshore developers, our D.C.-based project manager is on the phone as well. There’s a time difference, and there will be a recording of the call, but she’s there to participate. That level of involvement is refreshing. That gives us more confidence in the project.

Are there any areas they could improve?

Nothing comes to mind. I hope to work with them on other projects with a different company I work with.

Any advice for potential customers?

Adding an extensive business analysis review will cut down on mistakes in the development stage.

5.0
Overall Score I really enjoy working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are very efficient with their time.
  • 4.5 Cost
    Value / within estimates
    We receive a great value.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would recommend without hesitation.

MVP Dev for AI Enhanced Software

“The MVP they delivered has been a key factor to our success as a startup...”

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2018 - Aug. 2018
Project summary: 

10Pearls developed an MVP solution for an AI-enhanced software from scratch, including a web-based portal and Android app. They provided wireframes and complete UI/UX design services.

The Reviewer
 
1-10 Employees
 
Tysons Corner, VA
Vivek Mehta
CEO, ARInspect
 
Verified
The Review
Feedback summary: 

10Pearls delivered a high-quality, impressive MVP that's received lots of positive feedback from current and potential customers. Organized and responsive to client needs, working with their team was a breeze. They're also incredibly creative and experienced when it comes to UI/UX design.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of ARInspect, a data-driven platform that uses AR and AI to help optimize and automate inspection processes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We engaged 10Pearls to help us develop an MVP solution for our AI-enhanced software from scratch.

SOLUTION

What was the scope of their involvement?

10Pearls designed and developed an MVP of our platform that consisted of a web-based portal and Android app, using Angular JS and Native Android. They created wireframes and incorporated features that allow users to scan text and search a database for specific results.

What is the team composition?

I worked with a project manager, who managed 16–20 others on their team.

How did you come to work with 10Pearls?

One of our investors was in the same network as 10Pearls, so they connected us. We then spoke to some of their references and many of their previous clients had great things to say about their work.

How much have you invested with them?

We spent $200,000–$250,000.

What is the status of this engagement?

We started working together at the end of May 2018 and they finished the scope of work within three months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

10Pearls delivered a highly functional, well-designed UI/UX. Both current and potential clients have been very impressed by their work. The MVP they delivered has been a key factor to our success as a startup, helping us make a good impression in the industry.

How did 10Pearls perform from a project management standpoint?

They were timely, organized, and readily available throughout the engagement. We held daily stand-ups until our requirements were refined, and then met twice a week. It was a very collaborative process overall. We used different project management tools, including Basecamp and Zeplin for developing wireframes.

What did you find most impressive about them?

Their UI/UX team is very impressive and their technical expertise are second to none. They were also attentive to our needs and requirements, which allowed them to execute very well.

Are there any areas they could improve?

No. They did everything correctly.

Do you have any advice for potential customers?

They move at a fast pace, so I would just recommend taking an active role in the collaboration to keep things moving along smoothly.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Service Portal Dev for Marketing Firm

“10Pearls built a platform that's boosted productivity by about 30%...”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2014 Nov. 2015
Project summary: 

10Pearls designed and developed a web-based platform on WordPress, allowing customers to access services and assistance for improving conversion rates. 

The Reviewer
 
51-200 Employees
 
DC Metro Area
Fmr. Senior VP, Marketing Firm
 
Verified
The Review
Feedback summary: 

10Pearls delivered a well-performing platform that's streamlined internal customer service processes, equating to a significant savings for the company overall. Despite some minor initial miscommunications, their team was very receptive to needs and feedback from start to finish.

BACKGROUND

Introduce your business and what you do there.

I'm the former senior VP of a company that provides web development, SEO, and social media marketing services for the home remodeling market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We needed help building a new web platform that gave more visibility of our services to our clients.

SOLUTION

What was the scope of their involvement?

10Pearls designed and developed a dashboard platform from scratch on WordPress, allowing users to convert social media and web traffic into leads. They integrated Yext, as well as Google AdWords.

The dashboard helps customers discover ways to improve their lead conversion rates, giving them more autonomy in the types of services we provide. Internally, our team is able to monitor customer usage of the platform.

What is the team composition?

We worked with an onshore project manager, who managed a team in Pakistan that included a senior UI developer, QA lead, and senior engineer.

How did you come to work with 10Pearls?

The CEO and I found them through our membership within the Mindshare community. 10Pearls was one of their recommended vendors, and they were the best fit out of the three companies we interviewed.

How much have you invested with them?

We spent around $20,000 per month, and up to $40,000 on a couple particularly busy months.

What is the status of this engagement?

We started working together in late 2014 and wrapped up the project by November 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

10Pearls built a platform that's boosted productivity by about 30%, significantly reducing the workload of our customer service representatives. The platform empowers customers to be more self-reliant, while allowing our team to charge more for more efficient support.

How did 10Pearls perform from a project management standpoint?

Aside from a few hiccups in the beginning, their team was receptive to our feedback and flexible in their willingness to adapt to our needs. We managed most of the project through Jira and a shared coding platform.

What did you find most impressive about them?

There's usually issues with different cultures and timezones when working with an overseas provider, but that hasn't been an issue with 10Pearls. Their U.S.-based project manager is very transparent, accessible, and made it seem as though their team was next door.

Are there any areas they could improve?

We've already communicated it to them, but they can make some improvements in their onboarding process to set up expectations better.

Do you have any advice for potential customers?

Listen to their feedback and input–they know what they're talking about.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Legal Platform Dev for Consulting Firm

“They were able to add new things to the software that used some old languages and strap a jet engine to it.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jul. 2011 - Jun. 2018
Project summary: 

10Pearls migrated a trial presentation software to Windows 7, implementing customized improvements. The program allows attorneys to display materials, generate reports, and play/edit video depositions.

The Reviewer
 
5001+ Employees
 
Washington D.C. Metro Area
Senior Managing Director, Consulting Firm
 
Verified
The Review
Feedback summary: 

The software surpasses third-party alternatives, and clients are happy with the customized features. 10Pearls went above and beyond to understand and meet all needs, while their expertise and competitive rates spurred a long-term partnership.

BACKGROUND

Introduce your business and what you do there.

I'm a senior managing director at a global consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We lost our primary programmer in 2010, so we needed a company to help us with software development.

SOLUTION

What was the scope of their involvement?

We use a product called TrialMax, which is a trial presentation software for attorneys. It allows us to pack various things a lawyer might need for a trial into one program for easy display and adaptation. We were moving towards Windows 7, but some pieces of TrialMax were developed a couple of decades prior. The first thing 10Pearls did for us was getting TrialMax run stable on Windows 7. That process took a couple of months and went very well. The program now functions in a Windows 7 environment with the updates they've made. Then, they added tablet functionality and a feature that allows us to play and edit video depositions. With the new improvements we can also generate reports from the software. They were able to implement everything we wanted, including customized features for our clients.

What is the team composition?

We had one primary point of contact, which changed a couple of times over the years. We didn't interface directly with the developers.

How did you come to work with them?

We put out an RFP to find a development partner. 10Pearls seemed the most knowledgeable. We also liked the fact that they reviewed the software and gave us specific suggestions prior to the completion of the RFP process.

How much have you invested with them?

We spent about $650,000 over seven years.

What is the status of this engagement?

We started working with them in July 2011 and the project was completed in June 2018. We now have in-house development capabilities.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are some third-party programs that do what TrialMax does, but TrialMax does it all better. Although that is our proprietary piece, we don't sell it to the public at large. 10Pearls was our development partner for seven years and they continued to improve the software for all those years. Our clients and even judges recognize that it's a superior software compared to off-the-shelf programs.

Also, when clients requested certain features from us, they were able to implement them in a timely fashion, making our clients happy.

How did they perform from a project management standpoint?

They were very responsive and proactive. They were communicating with us frequently, letting us know when they needed more work.

What did you find most impressive about them?

They were able to add new things to the software that used some old languages and strap a jet engine to it. Also, their turnaround times were very good.

Are there any areas they could improve?

They had some turnover, which is how things work in their industry. Sometimes, new people had to get up to speed, but that didn't slow us down at all. Every new point of contact was very knowledgeable and proactive. Also, they were able to keep the costs down.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They met most of the deadlines. In some cases, we didn't know what was involved, so we didn't have the correct estimates of how long it'd take.
  • 5.0 Cost
    Value / within estimates
    The cost was very competitive.
  • 5.0 Quality
    Service & deliverables
    They did a great job, considering they had to work with the program that already existed rather than developing it from scratch.
  • 5.0 NPS
    Willing to refer

iOS App Development for IT Consultancy

“They made a name for themselves for doing mobile apps.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2017 - Ongoing
Project summary: 

10Pearls amplified an IT company’s skills by developing an iOS application that tracks vehicle maintenance. They assisted with wireframes, documentation, design, and testing. The app contains security features.

The Reviewer
 
1-10 Employees
 
Ashburn, Virginia
CEO, IT Company
 
Verified
The Review
Feedback summary: 

The end customer gave positive feedback expressing their satisfaction with the app. 10Pearls addressed issues with receptivity and responsiveness. They delivered quality work accompanied by continuous status updates.

BACKGROUND

Introduce your business and what you do there.

We provide professional IT consulting services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We wanted to use 10Pearls’ expertise to augment our capabilities to deliver a complete package solution to our client.

SOLUTION

What was the scope of their involvement?

They helped us develop an iOS app that tracks vehicle maintenance. The app includes security features. The app was hosted off of the cloud. We use Amazon Web Services for cloud services. They assisted with wireframes and documentation. They provided design work as well.

There’s some security testing in progress on the app and 10Pearls provides help with things that come up from time to time.

What is the team composition?

There were two developers I interacted with. There was also a project manager.

How did you come to work with 10Pearls?

I had known the owner for quite some time. They made a name for themselves for doing mobile apps. I wanted to give them an opportunity.

What is the status of this engagement?

We started working together in September 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received feedback from the end customer and they like the app a lot. When there were issues, they addressed them.

How did 10Pearls perform from a project management standpoint?

They performed pretty well. There were some challenges that we communicated to them. We use email and Skype. We also use Microsoft Project as an integrated project management schedule tool.

What did you find most impressive about them?

They deliver work on a timely basis. The quality of work is good.

Are there any areas they could improve?

They’ve taken corrective actions on project management personnel that was interacting with us. They’ve improved that area.

Do you have any advice for potential customers?

Interact with their project manager closely. Make sure there is involvement from your company with their project manager on a routine basis.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were precise in maintaining the schedule. They were diligent about giving us the status of the various activities that were given to them.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They were good.
  • 5.0 NPS
    Willing to refer

Analytics Software Dev for Healthcare Firm

“Not only do they want to succeed, they strive to produce functionally and visually unique software.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan 2018 - Ongoing
Project summary: 

10Pearl is building an integrated medical analytics software. So far, they’ve created an interactive demo that includes charts and task management capabilities.

The Reviewer
 
51-200 Employees
 
DC Metro Area
CEO, Managed Medicaid Company
 
Verified
The Review
Feedback summary: 

The demo featured a sleek design and accessible functionality. Although maintaining a project list would improve transparency, 10Pearls encouraged collaboration with numerous stakeholders and leveraged their expertise to offer invaluable technical insights.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a healthcare firm that provides Medicaid managed care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearl?

In order to expand our clientele and generate profits, we must identify those predisposed towards certain high-cost and high-risk health conditions. We manage healthcare for high-risk members to help mitigate medical expenses. We currently lack an integrated system to deliver care management; instead, we operate our business using ad-hoc SQL reports and Excel. We needed resources to develop an integrated analytics software.

SOLUTION

What was the scope of their involvement?

10Pearl invited 30 of our stakeholders to their design studio for two days to brainstorm platform ideas and establish the project goals. They then built wireframes and mockups and shared them with us through InVision. Synthesizing our feedback, they created a clickable demo, which features a user-friendly design, clean charts, and task queues. They’re currently proceeding into a full development stage and are preparing to migrate our data warehouse from Azure to AWS.

What is the team composition?

The core team includes a project manager, who facilitates daily tasks and meetings; two UX developers, who work remotely; and a data specialist, who primarily collaborates with our CIO and consultant to build the data and system infrastructure.

How did you come to work with 10Pearl?

I met their CEO through our mutual professional network. Although I researched other companies, I noticed 10Pearl’s high referral rate and award-winning reputation. They also boasted an impressive client base. I met with them a few times and liked what they had to say.

How much have you invested with them?

We prefer to keep the project cost confidential at this time.

What is the status of this engagement?

Work began in January 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We value the amount of thought they’ve put into the software demo. So far, its functionality has generated positive feedback and excitement from our internal team.

In terms of collaboration, their two-day design studio encouraged an inclusive development process that pushed us to involve stakeholders beyond the subject-matter experts.

Furthermore, we appreciate that they learned enough about our business to have a thoughtful debate with us on system functionalities. As a result, they’re able to offer valuable insights that we haven’t considered or have overlooked.

How did 10Pearl perform from a project management standpoint?

They maintain tight timelines to ensure we adhere to our semi-weekly meetings and sufficiently review documents before communicating. We primarily collaborate through Basecamp and InVision, where we provide live feedback on the mockups and wireframes. This allows us to track comments from stakeholders across multiple departments and promotes transparency.

What did you find most impressive about them?

We admire their ambitious spirit and desire to exceed expectations. Not only do they want to succeed, they strive to produce functionally and visually unique software. That drive resonates through their entire team, from developers to executives.

Are there any areas they could improve?

Although Basecamp and InVision help foster a transparent collaboration, 10Pearls could benefit from incorporating a running list of comments and feedback. Occasionally, they would note a change that we made but would not include it in future memos. Only when confirming the change, would they provide us with their notes. A transparent running list of project tasks would serve all parties to ensure task completion.

Do you have any advice for potential customers?

Nothing comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Payment System

"We’ve ended our contracts with the other firms because 10Pearls did such good work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2013 - Ongoing
Project summary: 

10Pearls built a brand-new Android and iOS app for electronic payment processing. They designed over an existing gateway to accommodate various inputs and API expansion. They now support other projects.

The Reviewer
 
51-200 Employees
 
Chantilly, Virginia
Matt Clyne
Fmr. CEO, Broken Timber
 
Verified
The Review
Feedback summary: 

10Pearls' efficiency and expertise enhanced uptime, reduced third-party customer upset, and helped build revenue. They receive feedback well and respond quickly to inquiries, expediting delivery of top-notch solutions across multiple projects.

BACKGROUND

Introduce your business and what you do there.

Broken Timber processes electronic payments. I was their CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We initially brought them on to develop a mobile app with us.

SOLUTION

What was the scope of their involvement?

They built a brand-new Android and iOS app over an existing gateway and integrated it with various other systems. It handles electronic payments from various inputs, including online and POS retailers. We already had a payment gateway, so the app was designed to build out our API and integrate it into that existing gateway. 10Pearls also provides maintenance and other support services.

What is the team composition?

There is an assigned project manager. I’m not sure how big their team is, but work peaked at about 400 hours per month.

How did you come to work with 10Pearls?

We were outsourcing to a group in India and another in Canada. We wanted to consolidate and get more value for our money. A colleague worked with 10Pearls and recommended them.

How much have you invested with them?

We’ve spent over $1 million on our various projects with them.

What is the status of this engagement?

We started working together in 2013. The initial project wrapped up in 2016, but we assigned them other projects and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our cost went down and our quality went up, especially in terms of our delivery speeds. Our biggest issue with the old system was downtime. Even a short time offline in the middle of the night could upset clients running huge batches or moving money and cause major customer service problems. 10Pearls stabilized our platform and moved us to the cloud to avoid outages. They’re instrumental in increasing system uptime. We’ve ended our contracts with the other firms because 10Pearls did such good work.

How did 10pearls perform from a project management standpoint?

I don’t work with them every day. I get updates from them and everything seems to work well. To my knowledge, the rest of my team interacts with them through Basecamp.

What did you find most impressive about them?

We got things done with minimal iterations. They were flexible if we had to change specifications or make updates for clients. They deliver quickly on requests and finish projects within a fraction of the time it took our old vendors. We also appreciate that they’re local to us and can work during our regular workday.

Are there any areas they could improve?

I don’t have anything they should change, but will always be happier with a lower price tag.

Do you have any advice for potential customers?

Communicate with them and don’t worry about overcommunicating. They’re willing to talk.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    I'm always looking for ways to reduce our costs.
  • 5.0 Quality
    Service & deliverables
    Their quality is very good.
  • 5.0 NPS
    Willing to refer
    I've referred lots of business to them.

Secure Cloud Platform Development

“All the deliverables were excellent […] From a cost to value standpoint, I couldn't give them higher marks.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. - Dec. 2017
Project summary: 

10Pearls built a cybersecurity and software product on Azure, integrated with a CMS and Microsoft Outlook. To model the design, the team created an interactive mockup that refined the UX and workflow.

The Reviewer
 
1-10 Employees
 
McLean, VA
William Mahan
Team Lead, Compliant Clouds
 
Verified
The Review
Feedback summary: 

10Pearls met all the requirements for both the design and the security aspects of the product. After finishing the project both on time and on budget, the company landed their first customer within two weeks of going live. Despite hybrid shore teams, they communicated intuitively and reliably.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Compliant Clouds. Our company is both a software and cybersecurity product. We enable companies to meet security requirements while performing their normal business activities. The way we design security into apps is also somewhat transparent to the user.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

I came to 10Pearls with basically just a concept. I had several user stories that indicated what I wanted users to experience, as well as extensive security requirements to lay into this software application.

SOLUTION

What was the scope of their involvement?

It was really a two-part engagement. First, they made an interactive mockup. From a user experience perspective, it considered workflows, from log ins to file management and email integration. They defined the product’s look and feel like, which let me start the preliminary marketing aspects, and let the development team create a detailed cost estimate. They used an Azure platform which is integrate with a CMS and content Microsoft Outlook email for the primary infrastructure and software integration.

10Pearls was able to make my dream into a reality. As part of our design team, they created a mockup of the product. As a security team, they designed the security architecture. Ultimately, as a development team, they built the product itself. They were there from the beginning all the way until now. We're currently in market, selling the product to companies.

What is the team composition?

On the user experience side, I had dedicated project managers throughout. We also had five or six UI/UX developers for the first part of the engagement, the interactive mockup. For the second half, I had both an onsite project manager and an offshore technical project manager, as well as a team of 15-17 developers.

How did you come to work with 10Pearls?

I stumbled upon 10Pearls by searching for “best software development firms” on Google. They were featured in several blog posts. I sent them an email, and their founder responded on the weekend saying our project sounded great, and that he'd love to meet within two days. Even at the outset of the engagement, he brought in the leadership to say our idea seemed worth pursuing.

I went through 2-3 providers prior, and ended up terminating those contracts because neither could meet both our software development and security requirements. Of the many software development teams out there, few understand security requirements relative to the government and government contractors. 10Pearls was the one that did. Of 10 quotes I solicited, they weren't the cheapest, but were by the least risky, and I could tell they knew exactly what to do and how they would go about it.

What is the status of this engagement?

The mock-up was a six-week engagement from March to May 2017. We did the development engagement for three and a half months, from September to December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They developed a product that was marketable, and I landed my first customer within two weeks of going live. They met all the requirements for both the design and the security aspects. You can't get much better than what they completed. It was pretty remarkable.

One of the best things they did was to come in on time and on budget. That's unheard of in the software development world. Usually, the costs doubles by the end of engagement. As a startup, I didn't have a padded capitalization budget where I’d raised twice the stated amount to build the product. They accommodated my narrow budget margin.

How did 10Pearls perform from a project management standpoint?

I was absolutely happy with the level of communication. We used Jira, email, and mostly Slack. I’d been a bit nervous about using a blended shore team, in terms of the geographical separation and the quality of oral and written communication, but they were fantastic. They intuitively understood exactly what I was going for.

What did you find most impressive about them?

Their leadership is what ultimately distinguishes them from their competitors. The CTO and Chief Security Officer really wanted their customers to succeed, and delivered both the technology and security that's necessary for success.

Are there any areas they could improve?

When they presented options, they gave them each equal weight, even if there was an array of five to choose from. Perhaps they could give a clear recommendation for what they think is best, and present the other options as secondary.

Do you have any advice for potential customers?

The level of detail in my requirements enabled 10Pearls to succeed. Come to them with your ideal requirements, and they can turn them into a reality. My overall experience was so great that I trusted them in a lot of ways for areas in which I didn't know the answers. Even when I only had a general concept of what I wanted, they were able to extrapolate great new solutions. They gave me the kind of feedback that always kept the project going.

5.0
Overall Score Great communications, great turnaround on action, and great recommendations.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We finished ahead of schedule, and did the QA before the project was even supposed to be complete, which allowed me to get on the market so quickly.
  • 5.0 Cost
    Value / within estimates
    From a cost to value standpoint, I couldn't give them higher marks.
  • 5.0 Quality
    Service & deliverables
    From the technical iterations, to configuring the integrated systems, to adjusting end user experience, all the deliverables were excellent.
  • 5.0 NPS
    Willing to refer
    I already have recommended them.

SaaS and App Dev for Car Software

“They were usually a couple steps ahead of us as we moved from areas in which we needed help.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
May 2013 - July 2016
Project summary: 

10Pearls developed a UX, aided in development of an iOS and Android app, and used DHTML to build a custom SaaS web service platform.

The Reviewer
 
11-50 Employees
 
Charleston, South Carollina
Navin Ganeshan
Chief Product Officer, Zubie
 
Verified
The Review
Feedback summary: 

10Pearls’ work helped the company maintain a 4-star rating on Amazon and rise to second in the U.S. industry for car-connected providers. They seamlessly blended a full portfolio of services which didn't falter amidst scope changes, and their respect for client needs was exceptional.

BACKGROUND

Introduce your business and what you do there.

I was the Chief Product Officer of Zubie, a connected car company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearls?

We were a startup that had secure funding, and we were on an aggressive path to launch a consumer-facing product within 4 months. We’d developed hardware, but needed to develop the entire software stack and mobile application.

SOLUTION

What was the scope of their involvement?

They helped with all aspects of our early launch. We approached 10Pearls with the requirements to build an entire software layer that allowed us to collect data coming from car devices and analyze it. We would then use this location, activity, and driving behavior information and present it in the form of a mobile app and web service.

They initially started by developing the UX for the mobile app, but ended up helping us with iOS and Android development as well. They used DHTML [Dynamic HTML] to build the custom SaaS [software-as-a-service] web service platform.

What is the team dynamic?

During peak development, we used up to 30 people from their team. We communicated with their 5–6 onshore contacts on a daily basis, including their senior team, architects, and managers. We also communicated on an as-needed basis with the key offshore team members, including the team lead and certain engineers.

How did you come to work with 10Pearls?

I brought them in for another company several years ago to develop our mobile strategy and help launch our first mobile app. Since then, I’ve engaged with them in some form for every other company I’ve been at.

How much have you invested in them?

We spent over $1,000,000.

What is the status of this engagement?

We started this project in May 2013, and it was finished in July 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were in the consumer-connected car space, which meant we provided apps and services that normal individuals, such as families, used. The user experience and quality of the product were what we based our business on. We grew to be the second most prominent connected-car provider in the U.S., and also had a monopoly in Germany. We did pretty well, and we’ve also maintained a 4-star rating on Amazon. Our success, in large part, is due to 10Pearls’s work.

How did 10Pearls perform from a project management standpoint?

They were excellent. I wouldn’t have used them for as long as we did and across as many companies as I have if I weren’t satisfied with their work. One of the key advantages they brought was their ability to provide a lot of flexibility. As a startup, needs change dramatically on a daily basis, and requirements are never permanent. They are very adaptable and able to support such changes, whether it has to do with resources, project strategies, budgeting, or capital capabilities.

We mostly communicated via phone and email. We’re both located in Washington, D.C., so I would often meet with them at their headquarters.

What did you find most impressive about them?

They combine a strong vision for the types of services they wish to provide in order to grow their business along with the need and respect for their customers’ needs. Generally, I found that they were usually a couple steps ahead of us as we moved from areas in which we needed help.

Initially, we started using them just for the UX, but quickly moved into engineering, backend engineering, and then QA. I highlight their ability to provide and seamlessly blend a full portfolio of services that companies need, whether they’re a startup or large organization, when I recommend them to friends.

Do you have any advice for potential customers?

I suggest thinking about 10Pearls as more of a long-term partner instead of just focusing on what needs to be done within the first 2–4 weeks. They become invaluable, and potential clients will really want to rely on them beyond that initial timeframe. Being able to think about it as more than a partnership always yields better results.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer