10Pearls

BACKGROUND

Introduce your business and what you do there.

MedStar is large healthcare system of 10 hospitals in D.C., Maryland, and Virginia. I work in consumer health. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Pearl?

We wanted to create a free application for the iPhone or Android to replace all the printed paperwork of a living will. For years in healthcare, we tell patients it’s good for them to have a living will in case something happens and to consider whether they want to be an organ donor. The patients take the living will paperwork from us that they can execute if they want. That usually gets lost and forgotten.

With an application, we could tell our patients that they can download the app on our website and follow the prompts and choose to be an organ donor. If they choose to be an organ donor in creating their living will, that instantly goes into the cloud and we’d know they’re an organ donor. Part of it is to help people keep a record of it and share with family and friends.

SOLUTION

What was the scope of their involvement?

10Pearls provided architecture and design of the application, building it from the ground up. They were great at strategy all the way through, helping us answer questions like “what are we building?” and “what is the problem solving?”

There’s a national registry with Donate Life America that is integrated into the system. It was non-trivial because there’s never been a nationwide registry of donors of America until recently. It was always the province of states when you go to get your driver’s license. Donate Life America was key to that non-trivial API integration. Donate Life America, which had built a good cloud-based platform, was having trouble integrating with new software. It was a challenge, but we worked though it and they were terrific.

What is the team dynamic?

We interacted with Nick [Product Delivery Manager, 10Pearls], but always had the same people, which included 3 developers. Nick led a bi-weekly status call and they were very well organized. The team dynamic was far better than projects I had been on in the past.

How did you come to work with 10Pearls?

A friend of mine used them for a project. I told him I couldn’t find a good mobile developer and he connected me to 10Pearls.

How much have you invested with them?

Around $50,000.

What is the status of this engagement?

We started working together July 2017 and finished the project in September 2017. The project length was about 90 days.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

First, we released the application internally to our existing patients. With paper, we were unable to track the number of individuals opting in for organ donation. With the application, we got six times the people opting in and we got far more organ donors. We noticed on paper, individuals had a 50% chance of choosing to be an organ donor. With the application, that number rose to 85% opting in for organ donation.

Additionally, it’s much easier to share documents on the iPhone than on a piece of paper. The ability to hit a button and e-mail or text your existing will to friends and family is a huge plus.

How did 10Pearl perform from a project management standpoint?

We communicated mostly by phone. They offered to communicate through Slack, but I didn’t know if our people could use that given all the healthcare rules. They had a project plan in Microsoft Word and that worked fine.

What did you find most impressive about them?

10Pearls has a great strategy and are very good at blueprinting before proceeding to the tactics.

Are there any areas they could improve?

My only suggestion is to build a brand around the company. I tell people to use 10Pearls, but they have never heard of them because they’re not a household name.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Product of NFS Technology.

Describe what your company does in a single sentence.

Workplace & Events Management Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pearls to accomplish?

• Transition from Xamarin to Flutter for New Mobile Solution
• Migrate from Xamarin Framework to Flutter Framework
• Updated UI for new Mobile Solution

SOLUTION

How did you find 10Pearls?

• Online Search
• Referral

Why did you select 10Pearls over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from 10Pearls were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migrate existing Xamarin Framework to new Flutter Framework including but not limited to ensuring security compliance for new framework. 
• Update the UI/UX for smoother user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All existing features in Xamarin framework works in Flutter Framework
• Enhance user expereince
• Application Security
• Application Persormance 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Delivered on time and on budget
• Was very accomodating as needs changed within the project
• Assisted in other projects that has dependencies on Mobile Project

What was your primary form of communication with 10Pearls?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their broad level of skills and willingness to adapt as the project requirements changed.

Are there any areas for improvement or something 10Pearls could have done differently?

Introduce governance calls for executive sponsors at both companies.

BACKGROUND

Please describe your company and position.

I am the Department Manager of UWT

Describe what your company does in a single sentence.

Ummah Welfare Trust (UWT) is a UK-based international relief and development charity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pearls to accomplish?

• We need software for AID management programs, 10pearls build custom software for us.
• New feature development in existing solution

SOLUTION

How did you find 10Pearls?

Referral

Why did you select 10Pearls over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 10Pearls were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design the AID management system
• New feature development in existing application 
• Revamp the online donation system 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On time delivery of AID management solution
• Deliverd the card donation collection system in a very strict timeline
• In process of revamping the online donation system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• 100% committed and dedicated team
• Experts in their skills
• Good project management (Agile, Scrum and Kanban)
• Clear communication
• Do impact analysis on any change in requirment
• Team availability 
• Proper use of tools (Jira and MS Teams)
• On-time delivery

What was your primary form of communication with 10Pearls?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Technical leadership
• Project Management 
• Flexibility and availibity of team
• Strong in committment

Are there any areas for improvement or something 10Pearls could have done differently?

Their development team is really creative and expert in their skills. Whenever we raise any concerns, always 10pearls management understand our points and facilitate us accordingly.

BACKGROUND

Please describe your company and position.

I am an executive of an other industry company

Describe what your company does in a single sentence.

Appraisal Management Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pearls to accomplish?

• Software Development

SOLUTION

How did you find 10Pearls?

Online Search

Why did you select 10Pearls over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 10Pearls were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

Architecture modernization, Web application development. Delivered a secure modernized web app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A secure modernized web application, on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very organized Team. The team was truly an extension of our internal team and the fit was magnificent. Transparency of expectations was continually managed throughout the project which led to a successful engagement.

What was your primary form of communication with 10Pearls?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How clear and transparent the entire team was. The team was very accommodating to the typical last-minute curveballs thrown at them throughout the project. Team was respectful and we truly felt they "owned" the deliverable which showed in their work.

Are there any areas for improvement or something 10Pearls could have done differently?

The first engagement is a feeling out process for both sides. Adjustments to the way each team worked were managed without a hiccup. Nothing of note that is out of the ordinary during first engagements.

BACKGROUND

Please describe your company and position.

I am the Head of Digital Engineering of Technisys, LLC

Describe what your company does in a single sentence.

Banking software for banks in North and Latin America

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Pearls to accomplish?

• Help develop and release a new digital banking software product

SOLUTION

How did you find 10Pearls?

Referral

Why did you select 10Pearls over others?

• Close to my geographic location
• Referred to me

What was the size of 10Pearls’s team?

15-20

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with our internal developers we scaled from 5 people to 85 people to build and deliver a new digital banking product in 18 months

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered the product ontime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was handled by our team. 10Pearls team members were integrated into our internal development teams

What was your primary form of communication with 10Pearls?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They showed responsiveness and willingness to work with us to align goals and outcomes. Very professional and the contractor developers were very good quality. We have a complex architecture that uses front-end react and react-native that connect to Java composite and capability microservices and exposes external APIs

Are there any areas for improvement or something 10Pearls could have done differently?

Very happy with the engagement and will continue to use their services in future initiatives

BACKGROUND

Please describe your company and your position there.

CEO of Workbench

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 10Pearls?

Managed new feature development and product bug fixes. Provided engineering support, design, and project management.

What were your goals for this project?

Deliver a more cohesive discovery and on-boarding experience, and improve workflow through the content creation process.

SOLUTION

How did you select this vendor?

We developed an internal RFP and asked other peers for recommendations, plus did external research and had them provide a high level response that included both approach and time / cost estimate.

Describe the project and the services they provided in detail.

Deliver a more cohesive discovery and on-boarding experience, and improve workflow through the content creation process.

What was the team composition?

2 UX designers, 2 PM, 3 engineers

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It was a great experience, gave us the bandwidth to innovate while growing a specific area of the product. Having a variable resource that was trustworthy helped us grow and expand.

How was project management arranged and how effective was it?

PM was fantastic, had 2 levels of PM, overall project and day-to-day ops.

What did you find most impressive about this company?

Clear communication of opportunities, and issues. They had effective delivery and a willingness to tackle tough issues together.

Are there any areas for improvement?

Their engineers are quite creative and would love to see them provide product ideas during the process too.