# 10Pearls 10Pearls Reviews (36), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 3 connections joined 10Pearls's Network [Visit Website](https://10pearls.com/software-development/?utm_source=clutch.co&utm_medium=referral) [Get a Custom Proposal](https://clutch.co/profile/10pearls) **AI/ML, Enterprise Software & Apps Dev, Agile Teams** **A Global AI-Native Technology Partner helping Businesses Grow and Scale through End-to-End Digital Transformation.** We partner with leading enterprises to drive revenue growth and solve complex, industry-specific challenges. Our software services encompass the full cycle of software development, from ideation to delivery to security and maintenance - our globally distributed team of expert talent is equipped to deliver future-ready solutions & proven results. **▶ Strategy** - **Innovation**: Creating transformational digital products (mobile & web)  that combine customer experience, market opportunity, and emerging technology. - **Augmentation**: Empowering your team with the technical talent and skills needed to accelerate development and build high-quality digital products - software development, QA/testing, data analytics, UX/UI, and product management. - **Modernization**: Re-architecting legacy technology for better speed, scale, security, and user experience. - **Digitalization**: Building intelligent digital solutions that automate manual and inefficient processes. **▶ Expertise** - Artificial Intelligence - New Product Innovation - Agile Development & QA Testing - Enterprise Platform Implementation - Strategy & Business Consulting - Data & Security **▶ Artificial Intelligence** - Generative AI (Gen AI) - Custom Models - Data Science - Machine Learning (ML) - Computer Vision - MLOps - Large Language Learning (LLM) - Natural Language Processing (NLP) **▶ Solutions** - Software Development (Web, Mobile, Data, Cloud) - AI/ML Transformation - User Experience (UX/UI) - Data Analytics & Migration - Quality Assurance - Security & Compliance - DevOps & SecOps - QA Testing & Automation - Business Process Automation - Platform Integration (Salesforce, AWS, GCP, Azure, ServiceNow, Databricks, Appian, Microsoft and more) - AI Platform Integration (Meta, Open AI, Google AI, Mistral AI, Dall.E, ultralytics, stability.ai, Langchain, LlamaIndex, Pinecone, Hugging Face and more) ## Company Information - Minimum project size: $50,000+ - Hourly rate: $25 - $49 - Number of employees: 1,000 - 9,999 - 10 Locations: - Vienna, VA (Headquarters) - Medellín, Colombia - New York, NY - San Rafael de Escazú, Costa Rica - London, England - Chicago, IL - San Isidro, Peru - Karachi, Pakistan - Lahore, Pakistan - Islamabad, Pakistan - Founded in 2004 - 1 languages: English - 4 timezones: Central Standard Time (CST), Eastern Standard Time (EST), Pakistan Lahore Time (PLT), Colombia Time (COT) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Custom Software Development - 20% AI Development - 20% Mobile App Development - 10% Cloud Consulting & SI - 10% DevOps Managed Services - 10% Web Design ### Focus Areas - Frameworks and CMS: - 70% .NET - 30% Ruby on Rails - CMS Focus: - 50% Adobe Experience Manager CMS - 30% Microsoft SharePoint - 20% Drupal CMS - Cloud Computing Focus: - 40% AWS Cloud Consulting & Implementation - 30% Azure Cloud Consulting & Implementation - 30% Google Cloud - Mobile Platforms: - 40% Android App Development - 40% iPhone iOS App Development - 20% iPad iOS App Development - Application Platforms: - 30% Amazon Application Development Framework - 30% Azure Platform - 20% Google app engine - 20% Other app platform - DevOps Focus: - 30% DevOps CI/CD Services - 30% DevOps Consulting - 30% Devops Assessment & Strategy Planning - 10% Release & Version Management - AI Expertise: - 25% Computer Vision - 25% Machine Learning - 25% Natural Language Processing - 15% Cognitive Computing - 10% AI Recommendation Systems - Programming & Scripting: - 20% ASP.NET - 20% C# - 20% JavaScript - 20% Objective C - 10% Python - 10% Ruby - AWS Consulting Services: - 15% AWS Development - 15% AWS Managed Cloud - 10% AWS Analytics - 10% AWS Applications - 10% AWS DevOps - 10% AWS IoT - 10% AWS Machine Learning - 10% AWS Migrations - 10% AWS Security - Azure Consulting Services: - 15% Azure DevOps - 15% Azure Development - 15% Azure Migrations - 15% Azure Security - 10% Azure AI & Machine Learning - 10% Azure Analytics - 10% Azure IoT - 10% Azure Management & Governance - AI Technologies & Models: - 15% Hugging Face Bloom - 15% Open AI Dall-E 2 - 15% Open AI GPT-3 - 15% Stable Diffusion - 10% Facebook OPT - 10% GPT-J - 10% Meta Make-a-Video - 10% OpenAI Jukebox - Mobile Focus: - 10% Enterprise Mobile App Development - 10% Field Operations Mobile App Development - 10% Financial Mobile App Development - 10% Health & Wellness Mobile App Development - 10% Learning & Education Mobile App Development - 10% Mobile Commerce - 10% Productivity Mobile App Development - 10% Sales Enablement & CRM Mobile App Development - 10% Social App Development - 10% Travel & Lifestyle Mobile App Development ### Industries - 15% Telecommunications - 15% Education - 30% Financial services - 20% Medical - 20% Energy & natural resources ### Clients - 10% Small Business (<$10M) - 45% Midmarket ($10M - $1B) - 45% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: 10Pearls offers competitive pricing that aligns with client budgets, delivering good value for cost. Project costs range from $11,750 to over $2 million, with clients praising their commitment to on-time and on-budget deliveries, showcasing strong project management and adaptability. **Most Common Project Size**: $200,000 to $999,999 based on 29 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: $200,000 to $999,999 based on 20 reviews - Mobile App Development: $50,000 to $199,999 based on 7 reviews - IT Staff Augmentation: $200,000 to $999,999 based on 4 reviews - Web Development: $200,000 to $999,999 based on 2 reviews - Application Testing: $200,000 to $999,999 based on 2 reviews - Other IT Consulting and SI: $50,000 to $199,999 based on 1 review - API Development: $200,000 to $999,999 based on 1 review - Application Management & Support: $200,000 to $999,999 based on 1 review - Cloud Consulting & SI: $200,000 to $999,999 based on 1 review - Web Design: $10,000 to $49,000 based on 1 review - UX/UI Design: $200,000 to $999,999 based on 1 review - BI & Big Data Consulting & SI: Confidential based on 1 review - Generative AI: Confidential based on 1 review - IoT Development: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### 10Pearls Review Insights Overall Review Rating: 4.9 - Quality: 4.8 - Schedule: 4.8 - Cost: 4.7 - Willing to Refer: 4.9 ### Top Mentions - Timely (13 mentions) - Communicative (12 mentions) - Great project management (10 mentions) - Flexible (9 mentions) - High-quality work (8 mentions) - Great team (6 mentions) - Transparent (5 mentions) - Accommodating (4 mentions) - Creative (3 mentions) - Easy to work with (3 mentions) - Professional (3 mentions) - Reasonable pricing (3 mentions) - Well-organized projects (3 mentions) - Accessible (2 mentions) - Adaptable (2 mentions) - Exceeds expectations (2 mentions) - Exceptional performance (2 mentions) - Puts the customer first (2 mentions) - Results-oriented (2 mentions) - Unique expertise (2 mentions) ### Review Highlights **Expertise in Diverse Technologies** Clients highlight 10Pearls' expertise in a wide range of technologies, including MEAN stack, Flutter, JavaScript, and Salesforce, which enables them to handle complex projects effectively. **Successful Delivery of MVPs and Prototypes** 10Pearls has successfully delivered MVPs and prototypes, helping clients validate concepts, secure funding, and launch new products. Their ability to deliver functional prototypes is highly valued. **Room for Improvement in Communication** A few clients noted that 10Pearls could improve communication regarding project timelines and deliverables, suggesting a need for clearer expectation management at project onset. **Positive Impact on Client Business Operations** 10Pearls' projects have had a positive impact on client operations, improving efficiency, reducing costs, and enhancing service delivery, as evidenced by client testimonials and measurable outcomes. **Commitment to Client Success** The company is committed to client success, often going beyond contractual obligations to ensure project outcomes meet or exceed expectations. This dedication is a key factor in client satisfaction. **High Client Satisfaction and Repeat Engagements** Many clients express high satisfaction with 10Pearls' services, leading to ongoing collaborations and repeat engagements. Their track record of delivering quality results fosters long-term relationships. **Proficiency in Custom Software Development** 10Pearls is highly skilled in developing custom software solutions across various industries. Clients appreciate their ability to tailor applications to specific business needs, resulting in successful project outcomes. **Flexibility and Adaptability** 10Pearls is noted for their flexibility in adapting to changing project needs and accommodating client requirements. Their ability to pivot and adjust to new information is valued by clients. **Challenges with Initial Engagements** Some clients experienced challenges during initial engagements, such as adjusting to project management styles or understanding documentation needs. However, these issues were typically resolved over time. **Effective Communication and Responsiveness** 10Pearls is recognized for excellent communication and responsiveness. Clients appreciate their proactive approach and ability to address queries and concerns promptly. ### 10Pearls Reviews #### Dev Staff Augmentation for Digital Banking Technology Firm (Featured Review) **The Project** - Services: IT Staff Augmentation - Project size: $1,000,000 to $9,999,999 - Project length: Apr. 2019 - Ongoing **Project Summary**: 10Pearls supplements technical resources to support development projects for a digital banking platform. They dedicate resources that support full stack development using Java, React, React Native, and Spring. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Product Engineering, Technisys - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 17, 2020 **Feedback Summary**: 10Pearls provided experienced resources that produce satisfactory deliverables to successfully augment development initiatives. By adapting to established processes, the team effectively assimilated with internal resources. Their accessibility and cost-efficiency ensure a valuable partnership. ""They offer a lot of value based on their skills, talent, and rate." " **BACKGROUND** Introduce your business and what you do there. I’m the head of product engineering for Technysis. We provide a digital banking platform to financial institutions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We’re a leading company in Latin America and want to position ourselves as a leader in North America. To support our aggressive growth, we needed to scale our team. **SOLUTION** What was the scope of their involvement? 10Pearls is our outsourced partner that adds talent to our team. They provide developers who mainly use open source technologies. Their team uses React and React Native as well as Java and Spring in the backend. What is the team composition? We work with nine full-time developers and QA automation engineers. We also work with one part-time team leader. How did you come to work with 10Pearls? At a previous company, I worked with 10Pearls. I knew them well but also assessed 20 different providers around the world. 10Pearls had the knowledge, skills, and reputation that we sought from an outsourced partner. How much have you invested with them? We currently spend around $50,000 a month. What is the status of this engagement? We began our partnership in April 2019, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  10Pearls provides talent with great technical skills. We measure the success of every team following each sprint. We’re satisfied with the results. Every time we encounter a challenge, their team quickly finds a solution. If we aren’t satisfied with a resource’s performance, they find a satisfactory replacement. How did 10Pearls perform from a project management standpoint? They’re part of our organization. 10Pearls works within our teams and follows a scrum methodology. Their team follows our processes and uses our tools including Slack and Google. We provide continuous feedback to their project manager about the team's performance They’re open and available. What did you find most impressive about them? 10Pearls provides great talent at a suitable rate. They offer a lot of value based on their skills, talent, and rate.  Their team keeps their communication channels open, so I have a line to their CTO. They’re always transparent. Are there any areas they could improve? We all have room to grow, but I can’t think of any specific area for improvement. Anytime we encounter a challenge, we find a solution, which I expect from a provider. Do you have any advice for potential customers? Build a relationship with them. For example, we treat 10Pearls as part of our team. If you think of the engagement as a win-win, you’ll have the benefits of an effective relationship. --- #### Custom Software Development for Educational Company **The Project** - Services: Custom Software Development, Generative AI, Mobile App Development - Project size: Confidential - Project length: Feb. 2024 - Aug. 2025 **Project Summary**: An educational company has hired 10Pearls for custom software development. The team has been responsible for updating system architecture and implementing core functionalities and innovative features.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Innovation Manager, Educational Company - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 7, 2024 **Feedback Summary**: The client has been satisfied with the work from 10Pearls, and the team delivers on time. The vendor has supplied strong project management and is organized in their approach. The client has been impressed with 10Pearls' professionalism, flexibility, and the overall talent of the team.  ""The team responds to 100% of our needs."" **BACKGROUND** Please describe your company and position.I am the Innovation Manager of an educational company. Describe what your company does in a single sentence.We are a unique educational institution in the world dedicated to the training of healthcare professionals. Our goal is to accompany them throughout their career and provide them with the tools to advance and boost their professional lives, helping them achieve all their growth goals and contributing to the development of an excellent, diverse, and adaptable healthcare sector that meets the needs and realities of the modern world. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire 10Pearls to accomplish?Revolutionize healthcare education, making it adaptable to individual students' unique learning objectivesTransition to a cutting-edge, state-of-the-art educational platformThis platform will not only retain the existing functionalities but also introduce innovative features to foster a dynamic and engaging learning environment. **SOLUTION** How did you find 10Pearls?Forbes MagazineWhy did you select 10Pearls over others?High ratingsGreat culture fitCompany values alignedHow many teammates from 10Pearls were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The project's scope encompasses the development and deployment of a modern healthcare education software platform. Some key deliverables include: Updated System Architecture Plan and ImplementationCore Functionality ImplementationContent Migration PlanIntegration and Interoperability EnhancementInnovative Features ImplementationImproved User Interface and Experience **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Clear milestonesPeriodic meetingsClose contactPunctualityGood interation between teamsTalented teamStong commitmentSuccesful deliverablesInnovative designsFrameworks and solutionsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes, professional commited team. Items delivered on time. Flexibility with our availability and requirements. Project Management organized, well-structured and clear. The PM tools (Jira and Confluence) very optimized. The team responds to 100% of our needs.What was your primary form of communication with 10Pearls?Virtual MeetingWhat did you find most impressive or unique about this company?100% the team allocated for this project. A very talented and cohesived team. Comprehensive, flexible and professionals. It´s a pleasure to work with them. Are there any areas for improvement or something 10Pearls could have done differently?Face-to-face meetings at some point --- #### Custom Software Dev Staff Aug for Digital Business Platform **The Project** - Services: Custom Software Development, IT Staff Augmentation - Project size: $200,000 to $999,999 - Project length: Sep. 2022 - Ongoing **Project Summary**: 10Pearls provides software development resources to augment the team of a digital business platform. These resources use Starlette, Java, CSS, HTML, Oracle, and Azure DevOps Services as the technology stack. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Co-Founder, Digital Business Platform - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 21, 2023 **Feedback Summary**: Thanks to 10Pearls’ new ideas, processes, and approaches, the client has seen a significant improvement in their software development operations. The team delivers on budget and is very collaborative via Slack and Jira. Moreover, they’re understanding and always strive to achieve the best results. "“They have very good processes in place to achieve better results.”" **BACKGROUND** Introduce your business and what you do there.I’m the CEO and co-founder of a digital business platform. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with 10Pearls?We needed help with augmenting our software development team with new resources, including engineers for testing and software architecture. We used to work with a different service provider abroad. Still, due to challenges related to new resource onboarding, we decided to find a partner with a deeper pool of resources and a solid onboarding process that could provide us with the skills we needed. Thus, we hired 10Pearls. **SOLUTION** What was the scope of their involvement?10Pearls’ resources help us with the development tasks of a custom software solution that we offer to our customers, focusing on addressing our customers’ specific requirements. These resources have been onboarded and embedded into our internal team, so they’re constantly getting knowledge on how our technology works.10Pearls has also provided us with additional resources to support our deployment, testing, and software architecture efforts — we’ve created a hybrid team. Moreover, software design has been part of our projects, so they’ve also helped us in that regard. As for the technology stack, we’ve used Starlette, Java, CSS, HTML, Oracle, and Azure DevOps Services, among others.What was the team composition?My main points of contact from 10Pearls are Zeeshan (Co-Founder & Managing Director) and Rumi (Principal of Digital Transformation). I’m also in contact with a lead developer who manages all 10Pearls’ resources on the ground.How did you come to work with 10Pearls?We found 10Pearls through a global network organization we’re part of.How much have you invested in them?We’ve spent between $200,000–$300,000.What is the status of this engagement?We started working together in September 2022, and it’s an ongoing collaboration. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Since working with 10Pearls, we’ve seen great improvements in the way we approach our platform’s development. Their resources have brought new ideas and processes, as well as a better analysis of how to approach development requirements. Their team has a deep-thinking capability.How did 10Pearls perform from a project management standpoint?10Pearls has stayed on budget, and their communication is excellent. As for collaboration tools, they use Slack to communicate between different teams and Jira to manage the projects. Moreover, I engage with the stakeholders via in-person meetings and email.What did you find most impressive about them?10Pearls understands how to engage with an organization like ours, and they have very good processes in place to achieve better results.Are there any areas they could improve?I can’t point out anything 10Pearls could improve on.Do you have any advice for potential customers?Be clear about where you’re heading as an organization to understand what resources and capabilities you need. Currently, there’s a lot of alignment between our needs and 10Pearls’ offering. In order to achieve that, we had to be crystal clear about where we were at. --- #### Custom Software Development for Financial Company **The Project** - Project size: $200,000 to $999,999 - Project length: Mar. 2022 - Ongoing **Project Summary**: 10Pearls provides software development services for a financial company. 10Pearls is developing a custom fintech software using MEAN stack, including MongoDB, Express.js, React.js, and JavaScript. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Product Manager, Financial Company - Industry: Financial services - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 10, 2023 **Feedback Summary**: 10Pearls meets the client’s expectations. The code’s quality has improved from grade D to B, and the security vulnerabilities and duplication scores have decreased. 10Pearls provides effective technical support and communicates excellently. 10Pearls uses Atlassian products for project management. "“10Pearls’ company’s culture and organization are excellent.”" **BACKGROUND** Introduce your business and what you do there. I’m a product manager at a 23-year-old financial company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We needed to develop a custom software solution to transition from a traditional credit card payment service provider to a software fintech provider company. We initially worked with a development company that built our software’s framework and beta version; however, their service quality went poor. We worked with that company for two years and then looked for a new development company. **SOLUTION** What was the scope of their involvement? 10Pearls started working with an existing code base that a previous company had created. We had little documentation about our product and 10Pearls product’s documentation, as well as our onboarding and training documents.  For development, 10Pearls uses the MEAN stack, including MongoDB, Express.js, React.js, and JavaScript. The software works as a virtual terminal, and its main functionalities are creating invoices to send as recurring billing texts and emails with payment links attached. 10Pearls has also helped us with third-party integrations and customization of the software. They offer DevOps services, and we use AWS for hosting.  What is the team composition? Dan (SVP Solutions & Sales) was my initial point of contact. I work with a team of 14 specialists from 10Pearls, including Rafay (Project Lead), six full stack developers, a QA engineer, a QA architect, two DevOps engineers, a software architect, and an associate developer.  How did you come to work with 10Pearls? I searched for development companies at Cluthc and read several reviews. I found 10Pearls’ profile, visited their website, and filled out a contact form. Dan then contacted me to find out more about my project. We had a first conversation, and we then met again with my boss and our systems architect, who liked 10Pearls’ proposal. We considered different companies, and 10Pearls was the best choice in terms of pricing, performance, and delivery time.  How much have you invested with them? We spend an average of $25,000 monthly with 10Pearls, around $550,000 for our total engagement.  What is the status of this engagement? We started working with 10Pearls in March 2022, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’ve had a great experience working with 10Pearls — they meet our project’s KPIs. When we started working together, 10Pearls ensured we had a good transition process from our previous vendor. All of the 10Pearls team are communicative and ask many questions, which is important to effectively achieve the job. I like this because our previous vendor didn’t ask many questions.  We use a tool to grade the code 10Pearls creates, and the code’s quality has increased from a D grade to a B. Additionally, the code’s security vulnerabilities and duplication score have decreased too.  Moreover, we’ve created around 1,100 support tickets, and 10Pearls has completed around 800 of them. When 10Pearls modifies the code, they don’t add many lines and keep it optimized so our website pages load quicker and the site works faster.  How did 10Pearls perform from a project management standpoint? 10Pearls’ company’s culture and organization are excellent. They’re effective communicators, and when a developer has left the team, 10Pearls notifies us 15–30 days in advance. They present new candidates to us, and we choose the right fit together. 10Pearls manages the onboarding and training process.  10Pearls is good at setting expectations and uses Atlassian products for project management, including Jira, Confluence, and Bitbucket. We also use Slack and Outlook email to communicate.  What did you find most impressive about them? I’m most impressed with 10Pearls’ communication and transparency. We’ve worked closely with the administration team and let them know when something needs improvement. If we need to adjust the team, they’re open and help us find the best candidate.  Are there any areas they could improve? In the beginning, we had some code quality issues. However, I believe it was mainly due to our initial lack of documentation. 10Pearls has been transparent, and the code’s quality has increased over time.  Do you have any advice for potential customers? I recommend to provide all the documentation you have and, if possible, create your product’s documentation before contacting 10Pearls. After my experience, I believe it’s better for product owners to create their own documentation.  Additionally, I recommend ensuring your team is available and responsive to 10Pearls. As a client, it is important to be available so 10Pearls can excel at their job. --- #### Dev Staff Augmentation for Digital Banking Technology Firm **The Project** - Services: IT Staff Augmentation - Project size: $1,000,000 to $9,999,999 - Project length: Apr. 2019 - Ongoing **Project Summary**: 10Pearls supplements technical resources to support development projects for a digital banking platform. They dedicate resources that support full stack development using Java, React, React Native, and Spring. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Product Engineering, Technisys - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 17, 2020 **Feedback Summary**: 10Pearls provided experienced resources that produce satisfactory deliverables to successfully augment development initiatives. By adapting to established processes, the team effectively assimilated with internal resources. Their accessibility and cost-efficiency ensure a valuable partnership. ""They offer a lot of value based on their skills, talent, and rate." " **BACKGROUND** Introduce your business and what you do there. I’m the head of product engineering for Technysis. We provide a digital banking platform to financial institutions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We’re a leading company in Latin America and want to position ourselves as a leader in North America. To support our aggressive growth, we needed to scale our team. **SOLUTION** What was the scope of their involvement? 10Pearls is our outsourced partner that adds talent to our team. They provide developers who mainly use open source technologies. Their team uses React and React Native as well as Java and Spring in the backend. What is the team composition? We work with nine full-time developers and QA automation engineers. We also work with one part-time team leader. How did you come to work with 10Pearls? At a previous company, I worked with 10Pearls. I knew them well but also assessed 20 different providers around the world. 10Pearls had the knowledge, skills, and reputation that we sought from an outsourced partner. How much have you invested with them? We currently spend around $50,000 a month. What is the status of this engagement? We began our partnership in April 2019, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  10Pearls provides talent with great technical skills. We measure the success of every team following each sprint. We’re satisfied with the results. Every time we encounter a challenge, their team quickly finds a solution. If we aren’t satisfied with a resource’s performance, they find a satisfactory replacement. How did 10Pearls perform from a project management standpoint? They’re part of our organization. 10Pearls works within our teams and follows a scrum methodology. Their team follows our processes and uses our tools including Slack and Google. We provide continuous feedback to their project manager about the team's performance They’re open and available. What did you find most impressive about them? 10Pearls provides great talent at a suitable rate. They offer a lot of value based on their skills, talent, and rate.  Their team keeps their communication channels open, so I have a line to their CTO. They’re always transparent. Are there any areas they could improve? We all have room to grow, but I can’t think of any specific area for improvement. Anytime we encounter a challenge, we find a solution, which I expect from a provider. Do you have any advice for potential customers? Build a relationship with them. For example, we treat 10Pearls as part of our team. If you think of the engagement as a win-win, you’ll have the benefits of an effective relationship. --- #### Software Dev of Pharmacy Status Mapping Service **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Mar. 2019 - Jan. 2020 **Project Summary**: 10Pearls used AWS and Google Maps to build an app that displays the status and location of pharmacies, dialysis clinics, and healthcare facilities during emergencies. The platform houses 200,000 data points. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Programs Director, Critical Healthcare Support Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 2, 2020 **Feedback Summary**: The app is live and has been very useful throughout the COVID-19 pandemic. 10Pearls did an excellent job enhancing the look and feel of the platform. They brought several ideas to the project and were flexible as requirements changed. "“He did a fantastic job scheduling meetings between our team and the design team when needed.” " **BACKGROUND** Introduce your business and what you do there. My company is a national nonprofit and I serve as the program director for the organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We offer a Google map that displays whether or not pharmacies are open or closed in areas impacted by disaster. So the map is public-facing and refreshed or the data needs to be updated twice a day. We were looking to upgrade mapping service that we provide to the public **SOLUTION** What was the scope of their involvement? We turned to 10Pearls to improve the existing process for the map refresh, but also to improve the look and feel and usability of the app. They also built the backend of the app out to be able to host and display more data. I know they used AWS and Google Maps. They finished the map in August 2019, but we also updated our website that hosts the map. We had an initial conversation about what we needed, and they did a great job reviewing the existing map. We had some ideas surrounding the improvements and enhancements we could make, but it was 10Pearls who devised a mockup. They added some of their ideas as well. 10Pearls was able to provide recommendations on top of that. What is the team composition? We worked closely with one of their lead project managers, Ahmed (Senior Product Delivery Manager), and he liaised with the developers and creative team on the UI aspect. He did a fantastic job scheduling meetings between our team and the design team when needed. He also helped us communicate with backend developers. How did you come to work with 10Pearls? They were recommended to us by another company. They were highly regarded, so we conducted an interview and, after receiving their fee, decided to move forward. How much have you invested with them? We spent between $65,000–$70,000. What is the status of this engagement? We started working with them in March 2019 and the map was rolled out officially in January 2020.   **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They finished everything on time and were just waiting for some inputs on our side before officially rolling it out. But now the app is live and is being used. It has actually been used extensively during the COVID-19 pandemic. Originally, our platform reflected about 65,000 data points, which was reflective of all the pharmacies in the US. The product that 10Pearls built for us has the capacity of over 200,000 data points so it could support pharmacies, dialysis centers, and other healthcare facilities. How did 10Pearls perform from a project management standpoint? More anecdotally, they’re a very responsive team. When we had a question they couldn’t answer, they acknowledged it and gave us a timeline of when they would get back to us. They had a project plan for us to review within a week of project kickoff. It’s a true testament to their responsiveness and customer service. All communication was done via email or conference calls. They have a disparate team — some were based in Virginia, others were based abroad, and some were elsewhere in the US — so we often shared screens during conference calls and when we were reviewing the map. What did you find most impressive about them? They adjusted when our project requirements shifted. They identified what was possible within the scope of what we had originally planned and modified the contract to absorb new elements. They were very flexible when it came to that.   Are there any areas they could improve? No. From my interactions with them, I was completely satisfied with the level of information and guidance they provided us with. --- #### Video Game Discovery, Design & Development for Tech Firm **The Project** - Services: Mobile App Development, Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: Apr. - July 2019 **Project Summary**: 10Pearls did a thorough discovery exercise to help a tech firm research and strategize a video game. Deliverables included UI/UX design and technical assessments, a software patent, and a statement of work. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Bay International Technologies - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 18, 2020 **Feedback Summary**: 10Pearls offered top-rate services and deliverables, creating a preliminary version of the game that has interested investors. Internal stakeholders look forward to continuing to work with them. The team was flexible and trustworthy, and their costs were more reasonable than expected. "“You can trust them 100% and won’t have any issues or problems.” " **BACKGROUND** Introduce your business and what you do there. I’m the president of Bay International Technologies, a technology firm. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? I needed to get a patent for a shooting game, 7Forces. **SOLUTION** What was the scope of their involvement? They developed patented software for our game. They also provided wireframes. I then approached multiple investors to invest in the game, and I received a statement of work from 10Pearls to complete the finished version of the game. The total cost would be $1.8 million. They also provided details of the patent completion. Recently, I got the investment and am working with the investor to build this project, but he hasn’t been able to come back from Europe due to the pandemic. What is the team composition? I visited their company multiple times to work on the patent. I worked with 8–9 people directly. How much have you invested with them? My company spent $110,000. What is the status of this engagement? We worked together from April–July 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I was very satisfied with their services and the final product. It worked out very well because I got in touch with investors, and they were satisfied with the product and interested in investing in it. How did 10Pearls perform from a project management standpoint? We communicated via email. What did you find most impressive about them? I give them five stars for the project they’ve done for me. Are there any areas they could improve? There’s nothing I’d have them improve. Do you have any advice for potential customers? You can trust them 100% and won’t have any issues or problems. --- #### Android App Dev & Tech Resources for Photo-Sharing Platform **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Jan. 2013 - Apr. 2021 **Project Summary**: 10Pearls augmented technical resources to develop an Android app for a photo-sharing platform. Building the platform from scratch, they created wireframes, managed full stack development, and tested the app. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Flikshop - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 15, 2020 **Feedback Summary**: As a result of their satisfying deliverables, 10Pearls remains a valuable partner that supports efficient deployments. The team is responsive to the client’s needs, dedicating resources accordingly to meet critical deadlines. Their capable project management enables streamlined collaboration. ""They don’t need to support their developers much, which is good for a non-technical founder like me." " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of Flikshop. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? Initially, we hired 10Pearls because we didn't have a technical team. All of our tech resources were contracted. **SOLUTION** What was the scope of their involvement? During our first engagement, 10Pearls built out our Android app. The platform allows users to take a picture and add text. For $00.99, we print and ship the photo on a tangible postcard to any person in any prison throughout the country. After meeting our project manager, we created a plan to make sure that the platform met all of the requirements. We built the technical requirements and then the wireframes. Before they built the backend, their team developed the first iterations of our UX/UI to ensure the custom facing aspects were in place. They continued to build our database and worked on the frameworks needed to tie back to our web app for any microservice. They then managed QA to ensure the platform was fully functional. In our second engagement, we worked with them to convert our technology from applications wrapped inside of them over to natively built technologies. While we have a tech team now, we still leverage 10Pearls when we have to deploy quickly. What is the team composition? I communicate with a project manager. They have an offshore technical team that built the actual technology. How did you come to work with 10Pearls? One of the developers on my team worked with 10Pearls on a UX/UI project. When it was time to build out the Android app, I was introduced to them.   How much have you invested with them? We’ve spent about $120,000. What is the status of this engagement? We started working together around 2013, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  There are key metrics that inform my decisions about the value of future engagements and we’ve had a couple of them. My deadlines are driven by my customers and customer engagement. 10Pearls meets them all, which are specific to the times. For example, Father’s Day is Sunday. We didn’t hire them to support a Father’s Day project but if we did, their team would be all hands on deck to assure that we were ready for deployment by Sunday. How 10Pearls perform from a project management standpoint? Our project manager alleviates any potential headaches around workflow. What did you find most impressive about them? 10Pearls has an offshore development team and leverages domestic partners who manage the project separately. They don’t need to support their developers much, which is good for a non-technical founder like me. Are there any areas they could improve? As a non-technical founder, I didn’t know how long it takes to develop software. To me, it seemed like everything could be done within a day, which wasn’t true. They had to work on their communication of milestones and deliverables to manage my expectations. We learned how to communicate swiftly. --- #### Product Design, Dev & Iteration for Financial Resiliency Org **The Project** - Services: Mobile App Development, Web Development - Project size: Confidential - Project length: Jan. 2016 - Dec. 2019 **Project Summary**: 10Pearls built an online marketplace and then two versions of a mobile app. Services included concept ideation and research, UI/UX design, front- and backend development, launch, and then product iteration. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Former Product Manager, AARP Services, Inc. - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 10, 2020 **Feedback Summary**: 10Pearls not only contributed to the design and development of the organization’s caregiving program but also influenced how internal stakeholders viewed their product roadmap and business priorities. Timely and professional, the team managed the project seamlessly and provided actionable insights. "“They're an excellent team to work with.” " **BACKGROUND** Introduce your business and what you do there. The organization that I was a part of when 10Pearls worked with us is ARP Services, the for-profit subsidiary of the nonprofit AARP. The ARP services side predominantly builds and designs solutions that are meant to have commercial value for AARP members, which are generally individuals over the age of 50. They have everything from health and financial products and services to caregiving products and services, which is the team that I was on. That’s also the body of work that we had the 10Pearls team help us with. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? Several years ago, we had a challenge around offering commercial value to unpaid family caregivers. These are individuals who are spending more than 20 hours per week caring for a loved one, a family member, or a spouse. They found it difficult to find not only the education that they needed to help take care of someone to the extent that they were, but also in actually purchasing products and services that would make their lives easier. These could be everything from nonmedical companion care to tips and hacks to help save time so that they were able to get through their caregiving activities without that dipping into other areas of their life, which we frequently saw. We also looked to introduce new solutions that might meet their need.  Reaching that population of what is today roughly 40 million individuals can be quite challenging. There's a plethora of information online; many people get lost in the Google abyss trying to find not only products they can trust in taking care of their loved ones, but also finding information that could help them be better in their day-to-day experience of living as a caregiver, which can often be a very taxing experience.  When we first started working with the 10Pearls team, we were looking at how we might put together a trusted source of content, educational resources, and market solutions – mainly products and services – that were meant and intended for caregivers. Then, we wanted to tie that into a separate panel of caregivers that would give us feedback and iterate on that product. **SOLUTION** What was the scope of their involvement? 10Pearls supported our caregiving program. First, they designed and developed CareConnection, a web app that served as an online marketplace for caregivers. Ultimately, the goal was to really understand how we could get feedback from caregivers and also validate some of the assumptions that we had around whether it would be a viable solution for this target population, which we very much did. CareConnection was truly personalized to an individual’s experience. Users could log in and save information. Then, 10Pearls built Caregivers in the Community, a mobile app on iOS and Android. One of the things that we heard a lot in our research was that caregivers felt really isolated in their role and that they wanted to share experiences with people who had similar experiences. 10Pearls worked with us on developing this app, which was focused on creating a peer community of caregivers where they could friend other caregivers, have video chats with those caregivers, and also read supportive educational content. 10Pearls handled the entire product life cycle, from whitespace to design and development to introducing it to market. We worked with them collaboratively in terms of design and user research, but they are very much responsible for the UI and the entire front- and backend experiences. They also worked with other vendors to enable things like messaging and calls. We reached a point in that product journey where it was natural for it to mature beyond just connecting with other caregivers; AARP as an enterprise has quite a few offerings for forums, message boards, and ways for people to connect. The nonprofit had asked us to explore a new business opportunity, where we might connect products and services more closely to caregivers. The goal was really to bring a business case to the executive teams on AARP and ARP services to essentially move into diversifying our revenue. We believed that this application was an opportunity to do so. We explored product iterations and how to expand this product experience to its next version. 10Pearls was solely responsible for ongoing maintenance, development, and design work as needed. They were able, in a really effective way and from both technical and UX perspectives, to develop a new design for this application, which fundamentally changed the bones of the application. What was a social network became a really personalized education experience. The app also provided a way to connect with others, not necessarily in a one-to-one capacity or a messaging forum capacity, but in a format that they could find social proof against products and services.  Despite the fact that both of the solutions I'm talking about are not live today, there was a tremendous amount of research done on both of these digital solutions when they were live, and 10Pearls was exceedingly helpful in helping us validate those assumptions. What is the team composition? By this point, we’d worked with 10Pearls for over three years, so we worked with quite a few of their team members. In my time, I worked with two main points of contact, one based here in the US and then another in Karachi. My point person here was the main project manager and supported a lot of the coordinating, both on the design and development front. We would talk about what the business need was, and then he would pull the right resources together to execute.  I also met with several of the design team members here, but as we moved from just an application that focused on social connection and started to bring in the idea of how we might connect products with these caregivers and improve the experience as a result. I also worked with several UX designers and members of the UX team based in this area. How did you come to work with 10Pearls? 10Pearls was already working with ARP before I joined the company. Some of their team members had deep institutional knowledge from before I joined, which was great and really helpful in my onboarding into ARP.  How much have you invested with them? For this work in 2019, my company spent a little over $200,000. What is the status of this engagement? I wasn’t at the organization when the collaboration began, but I assume it was around 2016. The work I was involved in was completed in December 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The reason I can't share specific metrics in terms of the application, which is the main piece I was working on, is that there wasn't really a goal in terms of scale, conversion, or more typical metrics. What I will share is anecdotal in terms of what we had asked of this team and what they were able to do.  It was a really huge shift and deviation from the first version of the app to the second. There was just tremendous coordination between the UX team here and the development team in Karachi. I was really impressed by how clean and effective they were in presenting new visuals and options for handling some of the business requirements, which were very different from the original application.  One of the things that's most challenging when working with a nonprofit and even a for-profit subsidiary such as ours is really honing in on what the measurement and evaluation need to be to support decision making for any of these things. Despite the fact that we never took version 2.0 to market, I think the design and development team were really helpful in guiding me to think about how I should measure success and how I should look at these new parts of this experience in a way that would help us make future decisions and that would impact our product roadmap as well as our business priorities. I think that goes beyond just the design and development of the application itself. How did 10Pearls perform from a project management standpoint? In general, I would just say that their timeliness and level of professionalism was always very helpful. There was very close coordination between all teams involved, which meant to me that behind the scenes, there was someone guiding that quite closely in order to provide timely and relevant updates. What did you find most impressive about them? I was so pleased with 10Pearls in general, and I would absolutely hire them again for similar work. Are there any areas they could improve? I was very happy with our work together. I was always pleased with the timeliness of communication and how coordinated the teams were. One thing that I felt would’ve been really helpful when I was going through this experience was probably less communication. There were quite a few calls that I probably didn’t need to be on. However, I think the team erred on the side of over-communication, which I totally understand. There’s a fine line between when it makes sense to bring in the client or just having the conversation internally and bringing the client in after the fact. Also, I think it was as much on me as it was on them; I was onboarding to a team during a time when they were doing ongoing work already with that team. I was a little bit behind in getting up to speed, which is probably why I was involved in all of those conversations. Any advice for potential customers? Set expectations upfront of what communication styles work for you, how frequently you want to be in contact, and what your overarching business objectives are. However, I think those are things that they do cover from a project management perspective, which is great. In general, they're an excellent team to work with. I don't have too many points for a future prospective client of theirs, because I think they will do a great job in onboarding that client into their work. --- #### Web Design for Nonprofit Healthcare Provider **The Project** - Services: Web Design - Project size: $10,000 to $49,999 - Project length: Sep. 2016 - Jan. 2017 **Project Summary**: 10Pearls redesigned a website using existing content and incorporating new photographs that they took. They made the website's donation sections more efficient and added an events page and a calendar. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Employee, ADAMS Compassionate Healthcare Network - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 2, 2020 **Feedback Summary**: 10Pearls delivered an informative website that helped to streamline business processes. A supportive partner, they were open to enhancing the website after the project was completed and to make sure that everything was functional. Additionally, they took ownership of the technical processes. ""They were responsive, willing to make changes, and approachable." " **BACKGROUND** Introduce your business and what you do there. ADAMS Compassionate Healthcare Network is a nonprofit free safety-net clinic that provides free primary care and specialty care services to uninsured, low-income individuals and families. We have been in operation since 2013 and have serves thousands of patients. I am responsible for the operational functioning of the clinic. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We needed our website to be redesigned because it was not informative enough and lacked information about our services. It was textual and missed visuals. **SOLUTION** What was the scope of their involvement? From a design perspective, we didn’t know what we wanted it to look like, but we provided them with the content we wanted to be presented. 10Pearls then came up with the design and changed the look of the website.  They used some photos from our various events and took additional photos as well. The team also added visual content and forms for all of our services, and they streamlined the donation capability, incorporating a wish list and a volunteer section onto one page.  They also helped switch our donation page to using PayPal, which was very helpful. There is an events page, as well as a calendar on the main page. What is the team composition? I had one point of contact. How did you come to work with 10Pearls? Their CEO contacted us, wanting to contribute to our cause. How much have you invested with them? The value of the investment was $11,750. It was a donation. What is the status of this engagement? We worked together from September 2016–January 2017, when the website went live. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The website directs people to our Facebook easily now and has reduced our workload of needing to answer as many questions since the information is available online. After the website went live, 10Pearls followed up to make sure everything was working properly and that no features were missing. They were willing to add on any new features. How did 10Pearls perform from a project management standpoint? The team did very well. They were responsive, willing to make changes, and approachable. What did you find most impressive about them? 10Pearls made the process very easy for us because we didn’t have to deal with the technical aspects of the project. Are there any areas they could improve? It would’ve been helpful to have a timeline. Do you have any advice for potential customers? Ask to see available design formats before committing to one. --- #### IoT Product Dev Support for Public Safety Research Company **The Project** - Services: IoT Development - Project size: Confidential - Project length: Oct. 2019 - Ongoing **Project Summary**: 10Pearls provides development support to a public safety research company. They’re currently developing an IoT product’s backend and real-time analysis engine. They migrated the product from Heroku to AWS. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Engineering, Research Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 2, 2020 **Feedback Summary**: 10Pearls has facilitated a positive customer engagement by delivering on the requirements and taking ownership of what they do. They work around time zone differences, remain flexible, and can be held accountable. The team’s conscientious nature adds value to their work and the partnership. "“10Pearls is very dedicated.” " **BACKGROUND** Introduce your business and what you do there. I’m the VP of engineering for a research company. Our hardware and software provide situational awareness insights to our military and law enforcement personnel, helping to keep people who are putting their lives on the line every day for our country and state to be safer and get better support.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? 10Pearls is my development team. **SOLUTION** What was the scope of their involvement? They develop our real-time analysis engine and do backend work on an IoT product for the battlefield and law enforcement. We’re building a near-real-time system that is taking a lot of data from the field and then synthesizing it and producing meaningful insights. They helped us migrate off of Heroku and onto AWS. What is the team composition? We’ve worked with seven different people who put in either full- or part-time support. How did you come to work with 10Pearls? I found them through word-of-mouth and my own experience. In a previous job, I had talked to the CEO and CTO about potential work. Then, through my network, I had referrals to use them for cloud-based development. What is the status of this engagement? Our work together began in October 2019, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? 10Pearls is very dedicated. They do a good job and take ownership of what they do. They’ve been a real pleasure to work with. How did 10Pearls perform from a project management standpoint? We use the agile development process, so we have daily standups and use a three-week sprint cycle. They’re held accountable for the work they’re committed to in a sprint. We use a variety of tools to track their work, like Jira and Basecamp. We talk about status on a daily basis and adjust accordingly, as the agile process is really intended to support.  What did you find most impressive about them? We’re working with an offshore team from 10Pearls, and there are no language or cultural barriers. I’ve really enjoyed getting to know the team. The conscientious nature of the team has really made a difference in our working relationship and the success of the work we’ve been doing. They make sure they’re doing the right things and working around the time differences, and they’re very smart. Are there any areas they could improve? Again, the time difference can be a challenge, so finding that common time to schedule design reviews and team meetings is hard. I don’t think they can necessarily do anything better, because when it’s required, they’re flexible with their schedule, and we’ve been flexible with ours. There’s no getting around the seven-hour difference and having to make compromises. Any advice for potential customers? Make sure you have good requirements for them to work on and set up a collaborative work environment. The team will thrive and deliver what you need.  --- #### MVP for Startup Assessment Service **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Dec. 2017 - June 2018 **Project Summary**: 10 Pearls developed an MVP for a SaaS that mathematically quantifies risk for startups. They outlined the project ahead of time and designed the sector questionnaires to ensure the product met all requirements. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, C Score - Industry: Information technology - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 29, 2020 **Feedback Summary**: 10 Pearls met every deliverable. Their timeline was well-structured and they always completed tasks on time. They established a project management site to communicate project updates efficiently and effectively. "“Any time I had a question or problem, they worked hard to make changes.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of C Score. It’s a SaaS that mathematically quantifies the risk environment associated with new startup companies. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10 Pearls? We wanted to develop an MVP. **SOLUTION** What was the scope of their involvement? They did everything from a to z. Starting from the beginning, they helped design the website and framework. They took us through the methodology for the mathematical assessment process. Then they helped me design the questions associated with the sector questionnaires. What is the team composition? I worked with six people, including a team leader and development expert. How did you come to work with 10 Pearls? I belong to a closed association and the CEO of 10 Pearls is a member of that association as well. When I reached out for referrals, they came up with several recommendations. We looked at 8 different software firms. We narrowed it down to three companies who outlined their final processes and made presentations. We ultimately selected 10 Pearls because of their fixed price. How much have you invested with them? The total budget was $260,000. What is the status of this engagement? We started in December 2017 and finished by June 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  It was a gamut engagement—they completed everything I needed to show a potential customer. I was a neophyte when it came to this kind of development. It was my idea, but my coding was limited. Their team leader walked me through the entire process. How did 10 Pearls perform from a project management standpoint? They’re excellent. They set up project parameters and timelines for each deliverable over the six-month period. They met every deadline and every deliverable. They set up a site that allowed me to see their weekly progress and I could reach out with feedback or concerns. It was really well don’t. There was great communication, and I always felt involved in the project. There was a personnel change midway through the project, and they handled that very well. What did you find most impressive about them? It was their communication. Any time I had a question or problem, they worked hard to make changes. They communicated issues with development as well. Are there any areas they could improve? There is a monthly maintenance charge once the development is done. They should discuss that more clearly upfront so clients know what the maintenance cost would be once the development is completed. It helps from a budgetary perspective. Do you have any advice for potential customers? Make sure senior management is available. They were for us, and they have no hesitation in getting involved to answer questions or solve problems. --- #### Mobile App Dev for Language Interpretation Startup **The Project** - Services: Application Management & Support, Application Testing, Mobile App Development - Project size: $200,000 to $999,999 - Project length: Sep. 2019 - Ongoing **Project Summary**: 10Pearls provides resources to support the development of an iOS and Android app for a language interpretation startup. They rebuilt features iteratively and refactored the platform to improve performance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Engineering, Jeenie - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 26, 2020 **Feedback Summary**: 10Pearls produced superior deliverables that function efficiently to streamline implementation and mitigate project oversight. The team is straightforward and transparent about project timelines. They are dependable and prioritize tasks effectively, which enables successful collaboration. ""They can make short term sacrifices to produce results quickly and do it without causing problems down the road." " **BACKGROUND** Introduce your business and what you do there. I’m the director of engineering at a startup that offers a mobile application to connect customers with language interpreters on-demand in real-time. We started with a travel focus but transitioned to focus more heavily on healthcare. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We switched companies because we weren’t happy with our previous company’s performance. We worked with the previous company on a web-based project and then started to work with them on the mobile app. The two projects didn’t go equally well. The app was wildly unstable. **SOLUTION** What was the scope of their involvement? 10Pearls focuses on development for our iOS and Android app, which was built with React Native. After coming to them with the app, their team looked at it for a couple of days. Their project manager told us everything that was wrong with it. They not only understood why the app was in a bad state but also what to do about it. Their team iterated on features to keep up with our development pace. They also managed a huge amount of maintenance and refactoring to clean up the product. Once we have more resources, our intent is to expand their team to take over more areas of the backend and web development. What is the team composition? We’ve consistently worked with four people. The team included two developers, a QA person, and our project manager. Another teammate rotated in and out of the project. How did you come to work with 10Pearls? Our CEO’s involved in a group of CEOs and high-level people who share recommendations all of the time. I interviewed a bunch of companies and a few people recommended 10Pearls. I gave them a call and talked to them. They described their experiences with technically similar projects to ours. Their team used the specific technologies that we used as well as alternatives, so they had opinions about what worked and what didn’t. 10Pearls also had experience with Go, which is the language we used to build our backend. It was a strategic decision to hire them because I wanted a team that we could expand in the future. How much have you invested with them? The current rate is around $200,000–$250,000 a year, but we haven’t completed a full year yet. What is the status of this engagement? We started the project around September 2019 and the relationship's ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Since we switched to 10Pearls, there hasn’t been a major feature that we needed to reimplement or fix after its release. Once they develop a feature and say that it’s ready, it’s ready. Before we switched, I usually had to spend a week personally testing and fixing a feature. With 10Pearls, I’m comfortable submitting a feature without looking at it. How did 10Pearls perform from a project management standpoint? They’re good at looking at a scope of work and identifying its complexities. Their team identifies complex tasks and communicates their uncertainty about how long it will take to complete. 10Pearls is cautious in the correct areas. What did you find most impressive about them? They can make short term sacrifices to produce results quickly and do it without causing problems down the road. That’s an art, not a science. Are there any areas they could improve? No, I’ve been happy. Do you have any advice for potential customers? There’s a cost difference between 10Pearls and other companies but its more than worth it. A lot of companies charge their time per developers based on the developer’s level of experience. 10Pearls doesn’t do that, which means they might be a higher cost initially. If they put a developer on a project, they’re already highly experienced. That will save a significant amount of time and pain. I’m technical, so I’ve personally implemented many elements across our mobile and web products. I have a full, deep understanding of the projects. I have a sense of what we need to do in the near term and how that will change down the road. It’s easier for me to communicate what needs to be done and how to do it. If you don’t have someone on your side of the fence who understands those details, I think it will be difficult to give 10Pearls the instructions they need. However, that’s not exclusive to 10Pearls. --- #### Product Accelerator Service for Human Risk Management Firm **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Feb. - Mar. 2020 **Project Summary**: 10Pearls consulted on the discovery of a project for a risk management company. They produced a scope, defined requirements, and identified technologies. They created wireframes to outline the product’s UX/UI. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Software Development Leader, Risk Management Co - Industry: Business services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 20, 2020 **Feedback Summary**: 10Pearls produced valuable deliverables that established the project’s foundation and facilitated progress. The team was attentive and provided project management tools that ensured effective collaboration. They offered holistic support and delivered results on time to enable future engagement. ""Their whole team approach impressed us." " **BACKGROUND** Introduce your business and what you do there. I’m the leader of software development for a risk management company. We have a variety of different business lines that relate to employee risk. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We had an idea for a new product in collaboration with another company. We needed outside help with software development as well as fleshing out the scope of the new product. **SOLUTION** What was the scope of their involvement? 10Pearls offered a program called Lean Product Accelerator, or LPA for short. It was a fixed-price, four-week project. Their team worked with us to define the scope, requirements, and technology involved in our system. They also helped define the UI component. What is the team composition? We worked with a team of people from 10Pearls. How did you come to work with 10Pearls? We previously met a salesperson but hadn’t done any work with his company. We stayed in touch and then 10Pearls purchased that company. When we had the need, we reached out, learned about their LPA, and decided to give it a try. How much have you invested with them? We spent $55,000 on the four-week project. What is the status of this engagement? We worked together between February 2020–March 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Our original intent was to engage 10Pearls to develop this product with us when the LPA was complete. However, COVID-19 interrupted that plan. We've used their output—the wireframes and design elements—to move the project forward in-house. Their work was useful and laid the groundwork for this future project. How did 10Pearls perform from a project management standpoint? They kept in close communication with us. 10Pearls used tools for project management. They posted the notes and recordings of every meeting on Basecamp. Their team was timely. What did you find most impressive about them? Their whole team approach impressed us. They brought their UX/UI, DevOps, and development experts together on this project. We got true consulting and actual products from them. Are there any areas they could improve? No, nothing comes to mind. We were pleased with the results and plan to work with them again in the future. Do you have any advice for potential customers? Be clear with what you need from them. We were upfront and that helped a lot. They knew what we were trying to accomplish and the challenges we faced. --- #### Custom Software Dev for Recruiting Agency **The Project** - Services: Custom Software Development - Project size: $1,000,000 to $9,999,999 - Project length: Aug. 2018 - Ongoing **Project Summary**: 10Pearls augments resources to facilitate software development for a recruiting firm. Using AWS Lambda, they managed full stack development of a platform to connect job candidates with companies from scratch. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Product, Betts Recruiting - Industry: Business services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 12, 2020 **Feedback Summary**: 10Pearls provides superior resources with technical expertise that consistently produce exemplary deliverables. They are accessible and flexible in their processes to accommodate preferences and additional information. The team’s reliability and responsiveness result in a successful partnership. ""One quality that stood out right off the bat was the caliber of their talent." " **BACKGROUND** Introduce your business and what you do there. Our company’s called Betts Recruiting. We’re a full-service recruiting firm that also offers a platform that connects candidates with companies. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We needed a development team to build a bespoke solution from scratch. **SOLUTION** What was the scope of their involvement? 10Pearls handled the entire process, building the platform from the ground up. Their team designed the UX/UI and the architecture. They also managed the entire software development process. Their team leveraged the tech stack around AWS Lambda. They used Node.js as their primary backend language. For the frontend, their team used Angular.js. They also used TypeScript for scaling purposes. For serverless capabilities, their team used Elastic Search, Elastic Cache, Redis, PostgreSQL, and Amazon Cognito. What is the team composition? We’ve worked on this project for almost two years, so the team has fluctuated over time. Our main point of contact is their project manager and our second point of contact is their architect. When we kicked off the project, we worked with their UX design team in Virginia. We also worked with a project manager who was based in the US. As we brought on our own skills for the UX design, we transitioned away from their US team towards10Pearls’ development team in Pakistan. I’ve worked with a stable team. Unfortunately, we reduced their team by 30–40% for the time because of Covid-19. Hopefully, we’ll get those people back on board when funding improves. It’s certainly no reflection of their work. How did you come to work with 10Pearls? Our CEO and the CEO of 10Pearls are part of the same organization. Our CEO found several other vendors through personal connections and LinkedIn. We selected 10Pearls because they understood our requirements rather than just giving us a quote. We were impressed by their skills and price point. They gave us references that I checked. The vendor selection process took about 3–4 months. How much have you invested with them? We’ve spent more than $1.5 million so far. What is the status of this engagement? We made initial contact in March 2018, and the collaboration’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I’ve managed product and engineering teams for a lot of years. They’re among the strongest development teams I’ve worked with throughout my career. Their technical and communication skills are good. Their delivery rate, quality of code, and ability to adapt to changes are good. We’ve had ups and downs along the way, as with every project. How did 10Pearls perform from a project management standpoint? We use several tools for planning and tracking sprints—primarily JIRA. We also use Basecamp and Slack for communication channels. I’m hands-on with the 10Pearls team, which is good. I’m not at arm’s length but I have access to all of their team. Their communication’s excellent. 10Pearls adapted to my style, which isn’t strictly Agile. They adapt their workflows to new information that comes through sprints. Initially, they wanted me to work with their leads, but we broke down those barriers quickly. Now, I work with everyone on their team. I work with them all the time, so they feel like family at this point. I work with them on everything from higher-level roadmap discussions to troubleshooting issues and bug fixes. They have many onshore and offshore teammates. It doesn’t matter if I’m working with developers or architects. Their team’s strong across the board. What did you find most impressive about them? One quality that stood out right off the bat was the caliber of their talent. We’ve added people to the team throughout our engagement, and I’ve trusted them to interview candidates and bring people on board. I’m impressed by 10Pearls’ ability to bring in quality talent from the beginning and retain them. The quality and consistency of the team makes 10Pearls stand out over other vendors. I lost a total of two key people over the course of two years. In both cases, they actually left 10Pearls. They weren’t transferred to other projects like I’ve seen happen with other companies. Are there any areas they could improve? There are always areas for improvement and that includes us. There were cases where we adapted to change so quickly that the estimates got pushed forward. I’m accountable for this as well. Between executive-level responsibilities and low-level support, I didn’t give them a sufficient level of detail. We ended up having to rework the project. Our rework cycle is way better than average, but we could still improve it. That’s not strictly their fault. There are times when I’ll give them 50% of the requirements. They’ll fill in the other 50% and try to ping me for details. I won’t get back to them, and the inevitable happens. A quarter of the details weren’t what I wanted, so we go back and rework them. That’s just life. I don’t have the capacity to fully give them what’s needed to be successful. Do you have any advice for future clients of theirs? When working with an offshore team, clients have to put in extra effort to work closely with them and adapt their time. Make sure to have meetings. It’s important to put in the effort to make a remote team successful. I’ve seen a lot of failures where that didn’t happen. Spend the time to get to know the team members. Build relationships with everyone on the team, instead of having everything go through one point of contact. --- #### Custom Software Dev for Senior Care Solutions Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: June 2019 - Ongoing **Project Summary**: 10Pearls provided a development team for a senior care solutions company. The team provided Alexa Skill development in TypeScript, created a backend database using Java, and used Flutter to develop an app. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Senior Care Solutions Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 12, 2020 **Feedback Summary**: The project has been successful so far. With the first version of the product, they were able to bring on their first clients. 10Pearls was adaptable and flexible; they improved their skills in voice interface development. They have a team-based approach that makes them easy to work with. " “Anytime we needed some help, they found the right people internally to get it done.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a company that develops new solutions for senior care providers. Our primary focus right now is on voice-based services and integration of information sources to enable better communication between care staff and their clients. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We’re a new business so we were looking for help on our software development end, with a focus on Alexa Skills development and app development. **SOLUTION** What was the scope of their involvement? They put together a team that could respond to our needs. We’re an agile-based shop, and we work hand in hand with our customers to develop the solutions they need. Sometimes that included new features, Alexa Skill improvements, and bug fixes. They basically became our sole software development team for our main product. They used Flutter for app development, which is written in Dart. There was some backend database work that was done in Java, and the Alexa Skill development was done through TypeScript. It was almost entirely backend development. Very little is front-facing for the client. It’s voice only, so there’s no frontend UI. What is the team composition? We have one main point of contact that we worked with extensively. He then managed the rest of the team, which fluctuated between 4–5 people. Part of their team was outsourced and one was onsite.  How did you come to work with 10Pearls? We looked at a variety of different providers. Voice is fairly new, so we wanted to work with someone who had some expertise in that. They had done some prior experience with Alexa. We interviewed a few companies and selected 10Pearls because the price was right and two liked their team approach. They were very amenable to our project. How much have you invested with them? We’ve spent about $250,000 so far. What is the status of this engagement? We started working together in June 2019 and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’re a startup, so it’s hard to measure success, but we brought on our first clients with them. They gave us the first version of our platform which we could then go out and sell, so I would call that a success. We’ve been very satisfied with their work. I don’t see us working with another company. They do have experience in voice interfaces and applications, but what we asked them to do was still a new. There was a lot of discovery needed on their part, which they were happy to do. So they may not have had as much experience as we thought, but they were adaptable and picked it up as we went along. The Alexa framework is rapidly developing. Every month, there are new features and amazon isn’t super consistent. 10Pearl has been very good about keeping us up to speed with all of those changes. How did 10Pearls perform from a project management standpoint? We had weekly meeting with the onsite team to figure out what needed to be accomplished in the next sprint, and they passed that on to the other team. They handled documentation and ticketing. They’ve been very easy to work with. Their blended approach of on- and offshore development brought them to a realistic price point. Working with one contact made it seamless to communicate with them. We knew exactly what was going on at all times. They use Jira and Basecamp to communicate with, they are very responsive. I get almost immediate responses when I ask questions. Even though we worked with an overseas development team, it never took more than 24 hours to hear from them. What did you find most impressive about them? They have a really good team-based approach. I never felt like they were up-selling us. Anytime we needed some help, they found the right people internally to get it done. We were able to have discussions when needed, which for us, was really helpful. They’re adaptable and were able to pivot when we needed them to. Are there any areas they could improve? They could think outside the box more. We’re trying something new, and that can be challenging at times. They like to follow a tried-and-true method. They also seem to be more comfortable in Java and they push to put everything in Java. We had existing software that we didn’t want to convert, but it seems like they would prefer that as a language choice. Do you have any advice for potential customers? Think through what skills you need on the team upfront. If you want to change that later, it becomes a little tricky because you have to renegotiate the contract. --- #### Salesforce Dev Support for Salesforce ISV Partner **The Project** - Services: Custom Software Development, IT Staff Augmentation - Project size: $50,000 to $199,999 - Project length: May 2018 - Mar. 2020 **Project Summary**: 10Pearls provided development staff augmentation services, supplying a Salesforce developer. Working on multiple projects, the resource used JavaScript, HTML, CSS, and Salesforce technologies. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** VP of Engineering, Salesforce ISV Partner - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 8, 2020 **Feedback Summary**: Working very collaboratively on one project, 10Pearls delivered a product that has recently been launched and has received positive internal feedback. Although the developer had minimal experience working with a development team, he learned along the way, remaining flexible and efficient. ""10Pearls was very knowledgeable with regards to frontend web development." " **BACKGROUND** Introduce your business and what you do there. I’m the VP of engineering at a Salesforce ISV partner. We provide marketing and sales business intelligence products that run on the Salesforce platform. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We needed additional development bandwidth and we had a limited budget. **SOLUTION** What was the scope of their involvement? They provided one senior Salesforce developer who worked with us on various projects. One of them was to do with our main application, which has a large number of complex configurations. They created a way for us to export all of the configuration information from our application and import it into another environment where our application was running. The team mostly worked with Salesforce technologies, such as Apex, Visualforce, Lightning web components, JavaScript, HTML, and CSS.  What is the team composition? In the beginning, we interfaced with two teammates. But once the project began, we only worked with the Salesforce developer.  How did you come to work with 10Pearls? Somebody on our product team had worked with one of the founders of the company that was acquired by 10Pearls. We were put in touch with him and started working with them shortly after. We looked at a couple of different service providers but we were most impressed by 10Pearls. How much have you invested with them? We spent about $160,000. What is the status of this engagement? Our engagement lasted from May 2018–March 2020. The developer left 10Pearls and we were sad to see him go. Right around the time he left, the COVID-19 pandemic was beginning, so we decided to tighten the belt and not bring on another developer from them. We will definitely contact them when we’re ready to bring someone on. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  10Pearls did a great job of working closely with our architect and building out the product. We do code reviews, and in the beginning, we gave them a lot of feedback. As time went on, we didn’t have to do that as much. Additionally, we saw the duration of the code reviews reduce greatly because the developer was catching on to what was important to our team in terms of our code. We also saw a reduction of bugs over time.  The product was released about two weeks ago, and one of our internal teams is using it this week. They said that they love it because it’s saving them a lot of time. How did 10Pearls perform from a project management standpoint? Our developer was very responsive to any changes in priority or schedule. Additionally, he worked quickly and had a very accommodating attitude. He was flexible and took on a collaborative attitude. We use Jira for all of our issue tracking, so our developer used that too.  What did you find most impressive about them? 10Pearls was very knowledgeable with regards to frontend web development. Our developer was able to be productive very quickly with work related to that. Are there any areas they could improve? He had never worked with a team that was building a product. He had mostly worked in projects where he was building custom code for a specific client. So, he was learning what it takes to build a product that can be used by many customers. He learned a lot along the way, but he definitely still had a lot more to learn. Do you have any advice for potential customers? Make sure you screen them well, and make sure that they’re going to provide you with what you need. We are always pretty thorough when it comes to technical screenings to make sure that the person we choose has the skills and the abilities that we need before we bring them on. --- #### Custom Software Development for Staffing Platform **The Project** - Services: Custom Software Development - Project size: $1,000,000 to $9,999,999 - Project length: Feb. 2016 - Ongoing **Project Summary**: 10Pearls designed and developed a software system that vets, verified, screens, and selects professionals. Starting with ideation, they created mockups and began coding to create an MVP. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-founder & President, Automated Staffing Platform - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 8, 2020 **Feedback Summary**: The software works well and has all the necessary functions. Accountable and well managed,  10Pearls communicated well and overall, were great partners. They were creative and came up with unique solutions. "“They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.” " **BACKGROUND** Introduce your business and what you do there. I’m the president of an automated staffing platform. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We were a knew startup and had a concept. We needed a software group to get us started. **SOLUTION** What was the scope of their involvement? They helped define the concept and refined it. We started doing wireframes and design. Once we figured out what our MVP would be, we began coding. Our software is for just-in-time labor for professionals. So our primary niche are just-in-time lawyers. Out software vets, verifies, screens, selecting, and manages onboarding. There are APIs for time keeping and background check. Clients user our software to staff projects. What is the team composition? Their CFO is our main point of contact. How did you come to work with 10Pearls? We spoke to two offshore groups and one domestic group. They were recommended to me by someone who worked with them. We liked what he heard and the economics, so we chose them. How much have you invested with them? We’ve spent over $1 million. What is the status of this engagement? We started working with them in February 2016 and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?   It works and it staffs projects and does what it was designed to do. It’s an agile software, so we’ve tested the code and removed bugs, and it works well. We wouldn’t be able to do it with an internal development team—it would have been too expensive. How did 10Pearls perform from a project management standpoint? We’ve been happy with them. We’ve worked with their on- and offshore team. Communication has been great. They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job. We’ve been happy with them as a partner. They do provide some oversight, so their management structure is accountable. So we find their management good. We have stand up calls twice a week. What did you find most impressive about them? They’re creative and they’ll use their network to come up with unique solutions. What they offer compared to what they deliver is great. The team was also pretty continuous, and when there was attrition, they ensured continuity between teams. Are there any areas they could improve? Not that I can think of right now. Do you have any advice for potential customers? Define as much of the project scope as you can. The more hands-on, the better. --- #### Software Development & Integration for AI Platform **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Sep. 2018 - Ongoing **Project Summary**: 10Pearls is developing an AI platform’s software. They integrated the platform with a third-party healthcare app and continue to build out the software infrastructure. The team works in various technologies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Inference Analytics - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 5, 2020 **Feedback Summary**: 10Pearls’s highly skilled developers maintain a deep understanding of technologies and a strong desire for client success, which sets them apart from other vendors. They’ve played a critical part in making the platform user-accessible. The team delivers on time and handles project management well. "“They go beyond what you’d expect a third-party partner to do in delivering a project.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO at Inference Analytics, an AI solutions company focused on applying AI and deep learning to healthcare datasets. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? A lot of our development efforts have been focused on AI, which we do internally. We needed a partner who could do a lot of the software engineering that is required to support the AI platform that we’re building. **SOLUTION** What was the scope of their involvement? 10Pearls is building the software platform that supports our AI capabilities. This has included integrating with the third-party app of one of the largest players in the healthcare space. They were the main developers who worked on that integration for us. As we continue building this AI platform, we have to make it accessible to end-users, whether that be patients or care providers. 10Pearls is developing that overall software infrastructure that allows end-users to access our platform. They also help with usability and interaction input, which they are very strong in.  The technologies they use vary. We have integrated with Node.js and other frontend UI technologies. On the other side, they’ve built platforms written in Python and integrate very well with the web-oriented technologies. They’ve helped us with some of the work we have with Nuance. They understand the Nuance platform and the API protocols used. What is the team composition? We’ve worked with 12–15 people, depending on the project we’re working on. How did you come to work with 10Pearls? I went to high school with the CEO, and we’re close friends. 10Pearls has also gotten a lot of accolades for the work that they do. I’d argue that they’re second to none in regard to their level of quality and diligence, especially for startups and technology companies like ourselves. They were the right partner. I wanted someone I could trust and who could deliver complicated projects. How much have you invested with them? My company has spent $100,000–$150,000. What is the status of this engagement? We started working together in September 2018, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? All the projects have been on time. Over the course of our engagement, we’ve had five distinct milestones we wanted to achieve, and they were on time for each one of them. When we needed to integrate with the app of one of the largest players in the healthcare space, 10Pearls was exceptional in being able to understand the platform and making that integration happen. The quality of the people they bring into an engagement is very high. The focus and desire to succeed and almost join us in our overall vision is very key. You start feeling like they’re part of the team and not just an external partner. We’ve given them complicated things to do, and they were able to find people for us who had that skill or could pick up that skill very quickly. How did 10Pearls perform from a project management standpoint? Project management is very good. We have project managers designated to us, and they’re very much on top of everything we do. We’ve never had any issues with them in terms of managing the overall project or the tools that they use. It’s all agile-oriented development, and it’s very strong. We use Slack and Jira. What did you find most impressive about them? They go beyond what you’d expect a third-party partner to do in delivering a project. It’s not something I often see working with a partner. The team is very strong; they have some of the best developers you’re going to find. They go the extra mile to achieve more, and they understand the technologies at a level that others don’t. Are there any areas they could improve? No, I’m happy with what they’re doing. I’ve had a lot of success with them. Do you have any advice for potential customers? It’s important that you start to look at their team as part of your own. Engage with them early to make sure the right tone is set. You’ll see strong success. --- #### Prototype Dev for Software Dev Company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Sep. 2017 - Ongoing **Project Summary**: 10Pearls developed a custom prototype of a platform on Drupal, integrating Microsoft SQL and other technologies as needed. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, VMD Corp - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 26, 2018 **Feedback Summary**: 10Pearls' deliverables exceeded expectations. In addition to providing high-quality work, they provided additional source code and built in other efficiencies into the product. Accessible, responsive, and detail-oriented, working with their team continues to be a positive experience. "“10Pearls successfully built efficiencies into our prototype and delivered a high-quality platform...” " **BACKGROUND** Introduce your business and what you do there. I'm the founder of VMD Corp. We provide software development, cyber program management, and infrastructure data management for the federal government. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We engaged 10Pearls to help us develop a prototype that would allow us to showcase a proof of concept to one of our clients. **SOLUTION** What was the scope of their involvement? 10Pearls developed a prototype software on Drupal, integrating Microsoft SQL and other databases. What is the team composition? We typically work with a project manager, as well as some business analysts and a developer. How did you come to work with 10Pearls? Imran (Founder and CEO, 10Pearls) and I are both in the Young Presidents' Organization (YPO), so I knew his company had a very good reputation and that we could trust their methodologies. How much have you invested with them? We've invested about $150,000. What is the status of this engagement? We've been working with them since 2017. The bulk of the development took about six weeks, but we continue to make changes and updates as we wait on our client to engage on the project. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? 10Pearls successfully built efficiencies into our prototype and delivered a high-quality platform for us to showcase. We've received positive feedback both internally and from the client. How did 10Pearls perform from a project management standpoint? They delivered above and beyond what we asked for, including additional source code that wasn't even necessary for the prototype. They're also resposive and accessible; I don't have any issues reaching their team by phone or email when I need to. What did you find most impressive about them? Their technical expertise and attention to detail sets them apart. They provide invaluable feedback where they can to help create a better end product. Are there any areas they could improve? No. Do you have any advice for potential customers? Communication is a two-way street, and it takes a team to deliver desirable project outcomes. In addition to supplying their team with requirements, I suggest taking an active role in collaborating with them to help them achieve the best possible outcomes. --- #### Platform Dev for Healthcare Practice Management System **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Apr. 2018 - Ongoing **Project Summary**: Following a two-week discovery and design stage, 10Pearls developed a web portal and complementary iOS application to foster communication among users. An alpha test phase will follow the development stage. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** COO, Healthcare Technology Firm - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 25, 2018 **Feedback Summary**: Though the project remains ongoing, 10Pearls has instilled confidence in its eventual success. The team’s technical skills and organizational habits are well established, and they have demonstrated a customer-oriented approach in their research and building processes. ""We appreciate the effort they put in to make sure we are successful." " **BACKGROUND** Introduce your business and what you do there. I am the COO of an online platform that extends the concierge medical practice experience beyond the clinic. We try to foster stronger relationships between doctors and patients. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We contracted with 10Pearls to build our initial web application and complementary mobile app. **SOLUTION** What was the scope of their involvement? We began with a two-week discovery phase, during which we ideate and refine the project. In that process, we identified important features and specific themes. At the conclusion of that phase, they began the development stage. platform—which will be initially available on iOS in addition to the web app—is designed to be a tool for doctors in the concierge healthcare space to manage patient care and their relationships with patients. Our goal is to drive communication between doctors and patients. This tool will allow them to connect with individual patients but also to scale their practices. What is the team composition? They have a number of team members based in Washington, D.C., including the project managers, business analysts, and designers. Their offshore staff includes the development and QA teams. How did you come to work with 10Pearls? We found 10Pearls through the Clutch.co website. We interviewed four separate companies—one completely onshore, one completely offshore, and two hybrid firms. We figured that the hybrid model would be more cost-effective and allow us to speak with somebody somewhat local. What is the status of this engagement? Our engagement began in April 2018 and is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We will wrap up the critical sprints in the coming weeks, at which point we will then contact alpha users to receive initial feedback. They have demonstrated their abilities well to this point. Most notably, they identified certain problems with a third party’s API during our integration process. We have tremendous confidence in their technical ability. How did 10Pearls perform from a project management standpoint? At the end of each sprint, they produce a report, and we conduct a sprint cycle review to discuss what we’ve accomplished. We experienced several product changes because we’re building pretty quickly, but they accommodate well. The project manager coordinates all moving parts, and our teams utilize Basecamp and Zoom to connect and share content. What did you find most impressive about them? We appreciate the effort they put in to make sure we are successful. When I’m on the phone with the offshore developers, our D.C.-based project manager is on the phone as well. There’s a time difference, and there will be a recording of the call, but she’s there to participate. That level of involvement is refreshing. That gives us more confidence in the project. Are there any areas they could improve? Nothing comes to mind. I hope to work with them on other projects with a different company I work with. Any advice for potential customers? Adding an extensive business analysis review will cut down on mistakes in the development stage. --- #### MVP Dev for AI Enhanced Software **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: May - Aug. 2018 **Project Summary**: 10Pearls developed an MVP solution for an AI-enhanced software from scratch, including a web-based portal and Android app. They provided wireframes and complete UI/UX design services. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** CEO, ARInspect - Industry: Manufacturing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 24, 2018 **Feedback Summary**: 10Pearls delivered a high-quality, impressive MVP that's received lots of positive feedback from current and potential customers. Organized and responsive to client needs, working with their team was a breeze. They're also incredibly creative and experienced when it comes to UI/UX design. "“The MVP they delivered has been a key factor to our success as a startup...” " **BACKGROUND** Introduce your business and what you do there. I'm the CEO of ARInspect, a data-driven platform that uses AR and AI to help optimize and automate inspection processes. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We engaged 10Pearls to help us develop an MVP solution for our AI-enhanced software from scratch. **SOLUTION** What was the scope of their involvement? 10Pearls designed and developed an MVP of our platform that consisted of a web-based portal and Android app, using Angular JS and Native Android. They created wireframes and incorporated features that allow users to scan text and search a database for specific results. What is the team composition? I worked with a project manager, who managed 16–20 others on their team. How did you come to work with 10Pearls? One of our investors was in the same network as 10Pearls, so they connected us. We then spoke to some of their references and many of their previous clients had great things to say about their work. How much have you invested with them? We spent $200,000–$250,000. What is the status of this engagement? We started working together at the end of May 2018 and they finished the scope of work within three months. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? 10Pearls delivered a highly functional, well-designed UI/UX. Both current and potential clients have been very impressed by their work. The MVP they delivered has been a key factor to our success as a startup, helping us make a good impression in the industry. How did 10Pearls perform from a project management standpoint? They were timely, organized, and readily available throughout the engagement. We held daily stand-ups until our requirements were refined, and then met twice a week. It was a very collaborative process overall. We used different project management tools, including Basecamp and Zeplin for developing wireframes. What did you find most impressive about them? Their UI/UX team is very impressive and their technical expertise are second to none. They were also attentive to our needs and requirements, which allowed them to execute very well. Are there any areas they could improve? No. They did everything correctly. Do you have any advice for potential customers? They move at a fast pace, so I would just recommend taking an active role in the collaboration to keep things moving along smoothly. --- #### Customer Service Portal Dev for Marketing Firm **The Project** - Services: Web Development - Project size: $200,000 to $999,999 - Project length: Nov. 2014 - Nov. 2015 **Project Summary**: 10Pearls designed and developed a web-based platform on WordPress, allowing customers to access services and assistance for improving conversion rates.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Fmr. Senior VP, Marketing Firm - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 28, 2018 **Feedback Summary**: 10Pearls delivered a well-performing platform that's streamlined internal customer service processes, equating to a significant savings for the company overall. Despite some minor initial miscommunications, their team was very receptive to needs and feedback from start to finish. "“10Pearls built a platform that's boosted productivity by about 30%...” " **BACKGROUND** Introduce your business and what you do there. I'm the former senior VP of a company that provides web development, SEO, and social media marketing services for the home remodeling market. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We needed help building a new web platform that gave more visibility of our services to our clients. **SOLUTION** What was the scope of their involvement? 10Pearls designed and developed a dashboard platform from scratch on WordPress, allowing users to convert social media and web traffic into leads. They integrated Yext, as well as Google AdWords. The dashboard helps customers discover ways to improve their lead conversion rates, giving them more autonomy in the types of services we provide. Internally, our team is able to monitor customer usage of the platform. What is the team composition? We worked with an onshore project manager, who managed a team in Pakistan that included a senior UI developer, QA lead, and senior engineer. How did you come to work with 10Pearls? The CEO and I found them through our membership within the Mindshare community. 10Pearls was one of their recommended vendors, and they were the best fit out of the three companies we interviewed. How much have you invested with them? We spent around $20,000 per month, and up to $40,000 on a couple particularly busy months. What is the status of this engagement? We started working together in late 2014 and wrapped up the project by November 2015. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? 10Pearls built a platform that's boosted productivity by about 30%, significantly reducing the workload of our customer service representatives. The platform empowers customers to be more self-reliant, while allowing our team to charge more for more efficient support. How did 10Pearls perform from a project management standpoint? Aside from a few hiccups in the beginning, their team was receptive to our feedback and flexible in their willingness to adapt to our needs. We managed most of the project through Jira and a shared coding platform. What did you find most impressive about them? There's usually issues with different cultures and timezones when working with an overseas provider, but that hasn't been an issue with 10Pearls. Their U.S.-based project manager is very transparent, accessible, and made it seem as though their team was next door. Are there any areas they could improve? We've already communicated it to them, but they can make some improvements in their onboarding process to set up expectations better. Do you have any advice for potential customers? Listen to their feedback and input–they know what they're talking about. --- #### Legal Platform Dev for Consulting Firm **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: July 2011 - June 2018 **Project Summary**: 10Pearls migrated a trial presentation software to Windows 7, implementing customized improvements. The program allows attorneys to display materials, generate reports, and play/edit video depositions. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Managing Director, Consulting Firm - Industry: Other industries - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 23, 2018 **Feedback Summary**: The software surpasses third-party alternatives, and clients are happy with the customized features. 10Pearls went above and beyond to understand and meet all needs, while their expertise and competitive rates spurred a long-term partnership. "“They were able to add new things to the software that used some old languages and strap a jet engine to it.” " **BACKGROUND** Introduce your business and what you do there. I'm a senior managing director at a global consulting firm. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We lost our primary programmer in 2010, so we needed a company to help us with software development. **SOLUTION** What was the scope of their involvement? We use a product called TrialMax, which is a trial presentation software for attorneys. It allows us to pack various things a lawyer might need for a trial into one program for easy display and adaptation. We were moving towards Windows 7, but some pieces of TrialMax were developed a couple of decades prior. The first thing 10Pearls did for us was getting TrialMax run stable on Windows 7. That process took a couple of months and went very well. The program now functions in a Windows 7 environment with the updates they've made. Then, they added tablet functionality and a feature that allows us to play and edit video depositions. With the new improvements we can also generate reports from the software. They were able to implement everything we wanted, including customized features for our clients. What is the team composition? We had one primary point of contact, which changed a couple of times over the years. We didn't interface directly with the developers. How did you come to work with them? We put out an RFP to find a development partner. 10Pearls seemed the most knowledgeable. We also liked the fact that they reviewed the software and gave us specific suggestions prior to the completion of the RFP process. How much have you invested with them? We spent about $650,000 over seven years. What is the status of this engagement? We started working with them in July 2011 and the project was completed in June 2018. We now have in-house development capabilities. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? There are some third-party programs that do what TrialMax does, but TrialMax does it all better. Although that is our proprietary piece, we don't sell it to the public at large. 10Pearls was our development partner for seven years and they continued to improve the software for all those years. Our clients and even judges recognize that it's a superior software compared to off-the-shelf programs. Also, when clients requested certain features from us, they were able to implement them in a timely fashion, making our clients happy. How did they perform from a project management standpoint? They were very responsive and proactive. They were communicating with us frequently, letting us know when they needed more work. What did you find most impressive about them? They were able to add new things to the software that used some old languages and strap a jet engine to it. Also, their turnaround times were very good. Are there any areas they could improve? They had some turnover, which is how things work in their industry. Sometimes, new people had to get up to speed, but that didn't slow us down at all. Every new point of contact was very knowledgeable and proactive. Also, they were able to keep the costs down. --- #### iOS App Development for IT Consultancy **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: Sep. 2017 - Ongoing **Project Summary**: 10Pearls amplified an IT company’s skills by developing an iOS application that tracks vehicle maintenance. They assisted with wireframes, documentation, design, and testing. The app contains security features. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, IT Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 4, 2018 **Feedback Summary**: The end customer gave positive feedback expressing their satisfaction with the app. 10Pearls addressed issues with receptivity and responsiveness. They delivered quality work accompanied by continuous status updates. "“They made a name for themselves for doing mobile apps.” " **BACKGROUND** Introduce your business and what you do there. We provide professional IT consulting services. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We wanted to use 10Pearls’ expertise to augment our capabilities to deliver a complete package solution to our client. **SOLUTION** What was the scope of their involvement? They helped us develop an iOS app that tracks vehicle maintenance. The app includes security features. The app was hosted off of the cloud. We use Amazon Web Services for cloud services. They assisted with wireframes and documentation. They provided design work as well. There’s some security testing in progress on the app and 10Pearls provides help with things that come up from time to time. What is the team composition? There were two developers I interacted with. There was also a project manager. How did you come to work with 10Pearls? I had known the owner for quite some time. They made a name for themselves for doing mobile apps. I wanted to give them an opportunity. What is the status of this engagement? We started working together in September 2017 and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We received feedback from the end customer and they like the app a lot. When there were issues, they addressed them. How did 10Pearls perform from a project management standpoint? They performed pretty well. There were some challenges that we communicated to them. We use email and Skype. We also use Microsoft Project as an integrated project management schedule tool. What did you find most impressive about them? They deliver work on a timely basis. The quality of work is good. Are there any areas they could improve? They’ve taken corrective actions on project management personnel that was interacting with us. They’ve improved that area. Do you have any advice for potential customers? Interact with their project manager closely. Make sure there is involvement from your company with their project manager on a routine basis. --- #### Analytics Software Dev for Healthcare Firm **The Project** - Services: BI & Big Data Consulting & SI - Project size: Confidential - Project length: Jan. 2018 - Ongoing **Project Summary**: 10Pearl is building an integrated medical analytics software. So far, they’ve created an interactive demo that includes charts and task management capabilities. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Managed Medicaid Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 4, 2018 **Feedback Summary**: The demo featured a sleek design and accessible functionality. Although maintaining a project list would improve transparency, 10Pearls encouraged collaboration with numerous stakeholders and leveraged their expertise to offer invaluable technical insights. "“Not only do they want to succeed, they strive to produce functionally and visually unique software.” " **BACKGROUND** Introduce your business and what you do there. I’m the founder and CEO of a healthcare firm that provides Medicaid managed care. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearl? In order to expand our clientele and generate profits, we must identify those predisposed towards certain high-cost and high-risk health conditions. We manage healthcare for high-risk members to help mitigate medical expenses. We currently lack an integrated system to deliver care management; instead, we operate our business using ad-hoc SQL reports and Excel. We needed resources to develop an integrated analytics software. **SOLUTION** What was the scope of their involvement? 10Pearl invited 30 of our stakeholders to their design studio for two days to brainstorm platform ideas and establish the project goals. They then built wireframes and mockups and shared them with us through InVision. Synthesizing our feedback, they created a clickable demo, which features a user-friendly design, clean charts, and task queues. They’re currently proceeding into a full development stage and are preparing to migrate our data warehouse from Azure to AWS. What is the team composition? The core team includes a project manager, who facilitates daily tasks and meetings; two UX developers, who work remotely; and a data specialist, who primarily collaborates with our CIO and consultant to build the data and system infrastructure. How did you come to work with 10Pearl? I met their CEO through our mutual professional network. Although I researched other companies, I noticed 10Pearl’s high referral rate and award-winning reputation. They also boasted an impressive client base. I met with them a few times and liked what they had to say. How much have you invested with them? We prefer to keep the project cost confidential at this time. What is the status of this engagement? Work began in January 2018 and is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We value the amount of thought they’ve put into the software demo. So far, its functionality has generated positive feedback and excitement from our internal team. In terms of collaboration, their two-day design studio encouraged an inclusive development process that pushed us to involve stakeholders beyond the subject-matter experts. Furthermore, we appreciate that they learned enough about our business to have a thoughtful debate with us on system functionalities. As a result, they’re able to offer valuable insights that we haven’t considered or have overlooked. How did 10Pearl perform from a project management standpoint? They maintain tight timelines to ensure we adhere to our semi-weekly meetings and sufficiently review documents before communicating. We primarily collaborate through Basecamp and InVision, where we provide live feedback on the mockups and wireframes. This allows us to track comments from stakeholders across multiple departments and promotes transparency. What did you find most impressive about them? We admire their ambitious spirit and desire to exceed expectations. Not only do they want to succeed, they strive to produce functionally and visually unique software. That drive resonates through their entire team, from developers to executives. Are there any areas they could improve? Although Basecamp and InVision help foster a transparent collaboration, 10Pearls could benefit from incorporating a running list of comments and feedback. Occasionally, they would note a change that we made but would not include it in future memos. Only when confirming the change, would they provide us with their notes. A transparent running list of project tasks would serve all parties to ensure task completion. Do you have any advice for potential customers? Nothing comes to mind. --- #### Mobile App Dev for Payment System **The Project** - Services: Mobile App Development - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2013 - Ongoing **Project Summary**: 10Pearls built a brand-new Android and iOS app for electronic payment processing. They designed over an existing gateway to accommodate various inputs and API expansion. They now support other projects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Fmr. CEO, Broken Timber - Industry: Financial services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 26, 2018 **Feedback Summary**: 10Pearls' efficiency and expertise enhanced uptime, reduced third-party customer upset, and helped build revenue. They receive feedback well and respond quickly to inquiries, expediting delivery of top-notch solutions across multiple projects. ""We’ve ended our contracts with the other firms because 10Pearls did such good work." " **BACKGROUND** Introduce your business and what you do there. Broken Timber processes electronic payments. I was their CEO. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We initially brought them on to develop a mobile app with us. **SOLUTION** What was the scope of their involvement? They built a brand-new Android and iOS app over an existing gateway and integrated it with various other systems. It handles electronic payments from various inputs, including online and POS retailers. We already had a payment gateway, so the app was designed to build out our API and integrate it into that existing gateway. 10Pearls also provides maintenance and other support services. What is the team composition? There is an assigned project manager. I’m not sure how big their team is, but work peaked at about 400 hours per month. How did you come to work with 10Pearls? We were outsourcing to a group in India and another in Canada. We wanted to consolidate and get more value for our money. A colleague worked with 10Pearls and recommended them. How much have you invested with them? We’ve spent over $1 million on our various projects with them. What is the status of this engagement? We started working together in 2013. The initial project wrapped up in 2016, but we assigned them other projects and the relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our cost went down and our quality went up, especially in terms of our delivery speeds. Our biggest issue with the old system was downtime. Even a short time offline in the middle of the night could upset clients running huge batches or moving money and cause major customer service problems. 10Pearls stabilized our platform and moved us to the cloud to avoid outages. They’re instrumental in increasing system uptime. We’ve ended our contracts with the other firms because 10Pearls did such good work. How did 10pearls perform from a project management standpoint? I don’t work with them every day. I get updates from them and everything seems to work well. To my knowledge, the rest of my team interacts with them through Basecamp. What did you find most impressive about them? We got things done with minimal iterations. They were flexible if we had to change specifications or make updates for clients. They deliver quickly on requests and finish projects within a fraction of the time it took our old vendors. We also appreciate that they’re local to us and can work during our regular workday. Are there any areas they could improve? I don’t have anything they should change, but will always be happier with a lower price tag. Do you have any advice for potential customers? Communicate with them and don’t worry about overcommunicating. They’re willing to talk. --- #### Secure Cloud Platform Development **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Mar. - Dec. 2017 **Project Summary**: 10Pearls built a cybersecurity and software product on Azure, integrated with a CMS and Microsoft Outlook. To model the design, the team created an interactive mockup that refined the UX and workflow. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Team Lead, Compliant Clouds - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 19, 2018 **Feedback Summary**: 10Pearls met all the requirements for both the design and the security aspects of the product. After finishing the project both on time and on budget, the company landed their first customer within two weeks of going live. Despite hybrid shore teams, they communicated intuitively and reliably. "“All the deliverables were excellent […] From a cost to value standpoint, I couldn't give them higher marks.” " **BACKGROUND** Introduce your business and what you do there. I'm the founder of Compliant Clouds. Our company is both a software and cybersecurity product. We enable companies to meet security requirements while performing their normal business activities. The way we design security into apps is also somewhat transparent to the user. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? I came to 10Pearls with basically just a concept. I had several user stories that indicated what I wanted users to experience, as well as extensive security requirements to lay into this software application. **SOLUTION** What was the scope of their involvement? It was really a two-part engagement. First, they made an interactive mockup. From a user experience perspective, it considered workflows, from log ins to file management and email integration. They defined the product’s look and feel like, which let me start the preliminary marketing aspects, and let the development team create a detailed cost estimate. They used an Azure platform which is integrate with a CMS and content Microsoft Outlook email for the primary infrastructure and software integration. 10Pearls was able to make my dream into a reality. As part of our design team, they created a mockup of the product. As a security team, they designed the security architecture. Ultimately, as a development team, they built the product itself. They were there from the beginning all the way until now. We're currently in market, selling the product to companies. What is the team composition? On the user experience side, I had dedicated project managers throughout. We also had five or six UI/UX developers for the first part of the engagement, the interactive mockup. For the second half, I had both an onsite project manager and an offshore technical project manager, as well as a team of 15-17 developers. How did you come to work with 10Pearls? I stumbled upon 10Pearls by searching for “best software development firms” on Google. They were featured in several blog posts. I sent them an email, and their founder responded on the weekend saying our project sounded great, and that he'd love to meet within two days. Even at the outset of the engagement, he brought in the leadership to say our idea seemed worth pursuing. I went through 2-3 providers prior, and ended up terminating those contracts because neither could meet both our software development and security requirements. Of the many software development teams out there, few understand security requirements relative to the government and government contractors. 10Pearls was the one that did. Of 10 quotes I solicited, they weren't the cheapest, but were by the least risky, and I could tell they knew exactly what to do and how they would go about it. What is the status of this engagement? The mock-up was a six-week engagement from March to May 2017. We did the development engagement for three and a half months, from September to December 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They developed a product that was marketable, and I landed my first customer within two weeks of going live. They met all the requirements for both the design and the security aspects. You can't get much better than what they completed. It was pretty remarkable. One of the best things they did was to come in on time and on budget. That's unheard of in the software development world. Usually, the costs doubles by the end of engagement. As a startup, I didn't have a padded capitalization budget where I’d raised twice the stated amount to build the product. They accommodated my narrow budget margin. How did 10Pearls perform from a project management standpoint? I was absolutely happy with the level of communication. We used Jira, email, and mostly Slack. I’d been a bit nervous about using a blended shore team, in terms of the geographical separation and the quality of oral and written communication, but they were fantastic. They intuitively understood exactly what I was going for. What did you find most impressive about them? Their leadership is what ultimately distinguishes them from their competitors. The CTO and Chief Security Officer really wanted their customers to succeed, and delivered both the technology and security that's necessary for success. Are there any areas they could improve? When they presented options, they gave them each equal weight, even if there was an array of five to choose from. Perhaps they could give a clear recommendation for what they think is best, and present the other options as secondary. Do you have any advice for potential customers? The level of detail in my requirements enabled 10Pearls to succeed. Come to them with your ideal requirements, and they can turn them into a reality. My overall experience was so great that I trusted them in a lot of ways for areas in which I didn't know the answers. Even when I only had a general concept of what I wanted, they were able to extrapolate great new solutions. They gave me the kind of feedback that always kept the project going. --- #### SaaS and App Dev for Car Software **The Project** - Services: Custom Software Development - Project size: $1,000,000 to $9,999,999 - Project length: May 2013 - July 2016 **Project Summary**: 10Pearls developed a UX, aided in development of an iOS and Android app, and used DHTML to build a custom SaaS web service platform. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Chief Product Officer, Zubie - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 17, 2017 **Feedback Summary**: 10Pearls’ work helped the company maintain a 4-star rating on Amazon and rise to second in the U.S. industry for car-connected providers. They seamlessly blended a full portfolio of services which didn't falter amidst scope changes, and their respect for client needs was exceptional. "“They were usually a couple steps ahead of us as we moved from areas in which we needed help.”" **BACKGROUND** Introduce your business and what you do there. I was the Chief Product Officer of Zubie, a connected car company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We were a startup that had secure funding, and we were on an aggressive path to launch a consumer-facing product within 4 months. We’d developed hardware, but needed to develop the entire software stack and mobile application. **SOLUTION** What was the scope of their involvement? They helped with all aspects of our early launch. We approached 10Pearls with the requirements to build an entire software layer that allowed us to collect data coming from car devices and analyze it. We would then use this location, activity, and driving behavior information and present it in the form of a mobile app and web service. They initially started by developing the UX for the mobile app, but ended up helping us with iOS and Android development as well. They used DHTML [Dynamic HTML] to build the custom SaaS [software-as-a-service] web service platform. What is the team dynamic? During peak development, we used up to 30 people from their team. We communicated with their 5–6 onshore contacts on a daily basis, including their senior team, architects, and managers. We also communicated on an as-needed basis with the key offshore team members, including the team lead and certain engineers. How did you come to work with 10Pearls? I brought them in for another company several years ago to develop our mobile strategy and help launch our first mobile app. Since then, I’ve engaged with them in some form for every other company I’ve been at. How much have you invested in them? We spent over $1,000,000. What is the status of this engagement? We started this project in May 2013, and it was finished in July 2013. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We were in the consumer-connected car space, which meant we provided apps and services that normal individuals, such as families, used. The user experience and quality of the product were what we based our business on. We grew to be the second most prominent connected-car provider in the U.S., and also had a monopoly in Germany. We did pretty well, and we’ve also maintained a 4-star rating on Amazon. Our success, in large part, is due to 10Pearls’s work. How did 10Pearls perform from a project management standpoint? They were excellent. I wouldn’t have used them for as long as we did and across as many companies as I have if I weren’t satisfied with their work. One of the key advantages they brought was their ability to provide a lot of flexibility. As a startup, needs change dramatically on a daily basis, and requirements are never permanent. They are very adaptable and able to support such changes, whether it has to do with resources, project strategies, budgeting, or capital capabilities. We mostly communicated via phone and email. We’re both located in Washington, D.C., so I would often meet with them at their headquarters. What did you find most impressive about them? They combine a strong vision for the types of services they wish to provide in order to grow their business along with the need and respect for their customers’ needs. Generally, I found that they were usually a couple steps ahead of us as we moved from areas in which we needed help. Initially, we started using them just for the UX, but quickly moved into engineering, backend engineering, and then QA. I highlight their ability to provide and seamlessly blend a full portfolio of services that companies need, whether they’re a startup or large organization, when I recommend them to friends. Do you have any advice for potential customers? I suggest thinking about 10Pearls as more of a long-term partner instead of just focusing on what needs to be done within the first 2–4 weeks. They become invaluable, and potential clients will really want to rely on them beyond that initial timeframe. Being able to think about it as more than a partnership always yields better results. --- #### Frontend Dev for Financial Advising Firm **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: May 2017 - Ongoing **Project Summary**: 10Pearls collaborated with the in-house development team of a cloud-based investment research portal to redesign a website interface and develop a complex search filter system. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Partner, Financial Services Firm - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 14, 2017 **Feedback Summary**: The ability to scale the size of their team while organizing project management through one person allowed this inter-office development to function as smoothly as possible. 10Pearls’ work was of high quality, at a reasonable cost, delivered on time, and ensured their future engagement. ""Their comprehensive approach to development was unique and effective." " **BACKGROUND** Introduce your business and what you do there. I am a founder of a cloud-based investment research portal that predominantly covers hedge funds. We provide information, analysis, intelligence, and analytical tools to help investors make decisions about where to allocate their time and investments. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? The small size of our internal development team necessitated more resources to allow us to build a new frontend design and user interface, as well as to improve our overall functionality. 10Pearls’ team was scalable and their work was cost effective, which made them an excellent solution for our needs. **SOLUTION** What was the scope of their involvement? Their primary task was a frontend and user interface re-design. Our most immediate need was a new landing page, a re-imagination of the architecture for how a client or prospect would first experience the website and its navigation. Its previous iteration was a pure database, and 10Pearls made the site much more straightforward to use. Their next task was to build out a complex search and filter function for the whole website, allowing the user to sort funds with different attributes and parameters using sliders. They worked on the Django platform with Python as their primary code language, although the majority of the frontend was completed in both HTML and Javascript. What is the team dynamic? 10Pearls provided a technical project manager with whom I liaised, and he incorporated either front- or backend developers to work with our internal team as needed. He also facilitated the transfer of code and knowledge to our in-house team, to allow us to better integrate their work with the final product on our end. In addition to the manager, their team typically involved two developers and one designer whose involvement depended on the work being done on any individual day. How did you come to work with 10Pearls? I was referred to 10Pearls by an acquaintance that knew the CEO, Imraan Aftab, and offered to make an introduction. How much have you invested with them? We have invested roughly $30,000. What is the status of this engagement? The initial project we began in May of 2017 ended in August. However, it is an ongoing relationship, in that we intend to hire them again in the future. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The most in-demand feature that 10Pearls developed for us was the search and filter function. We track our client and prospect feedback closely, and since the website’s redesign, we have received positive responses from between 25 to 30 unique users. How did 10Pearls perform from a project management standpoint? Overall, their level of communication was very good. They used Basecamp to update us on their progress in real time, and we had a standing meeting at the beginning of every week during the project period. Their team was able to meet any deadlines we provided, and if they were delayed, they informed us in advance to allow for the adjustment of our schedules. In those rare instances, the delay was usually due to something on our end rather than being their fault. What did you find most impressive about them? Their comprehensive approach to development was unique and effective. It felt like you had one partner, when in reality a team of 10Pearls’ finest were working on your behalf. They were able to scale their team size depending on our needs, from bringing in technically skilled backend developers to thoughtful designers, all of which provided us with high value at a lower cost. We have likely not utilized their full capabilities yet, which I am looking forward to seeing in the future. Are there any areas they could improve? Because 10Pearls was working in conjunction with our internal development team, there were some natural growing pains. This primarily lay with our need for greater preparedness in terms of team expansion and duty relegation. During the project, a couple of scheduled meetings were canceled without forewarning, although that did not inhibit their ability to meet our overarching deadlines. Do you have any advice for potential customers? If you have in-house developers that will be collaborating closely with an outside team, make sure prior to the start of the project that your staff are comfortable being as transparent as possible. The more able you are to isolate your own information technology and then be able to share the rest of your technical capabilities, the more efficient this type of relationship will be. Beginning with an internal conversation about your own team’s level of comfort with outside workers will encourage a productive start to any similar collaborative effort. --- #### Partnership for Medical Software Dev **The Project** - Services: Custom Software Development - Project size: $1,000,000 to $9,999,999 - Project length: **Project Summary**: Brought on to assist the existing development team, 10Pearls provides medical software, website, and administrative back-end development of a large platform. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Telemedicine - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 24, 2017 **Feedback Summary**: 10Pearls is integral to all aspects of the platform. All projects are complete with a level of consistency that is commendable. Their English and project management skills are unmatched by other offshore companies.  "“They get the job done, work hard, and are very responsive.” " **BACKGROUND** Introduce your business and what you do there. I’m the CTO of a telemedicine company. We build a SaaS product that enables system-wide telehealth for hospitals and healthcare providers. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearls? We needed to augment our existing team in order to handle the development of our products. **SOLUTION** What was the scope of their involvement? They assist the in-house team in developing all aspects of our platform. They’re full stack developers working on node, angular, and postscripts. 10Pearls is responsible for our user-facing websites, legacy mobile app, admin back-end, and APIs. What is the team dynamic? I meet with their lead project manager and technical lead, respectively. The number of developers is 5–20, but it depends on the resources required. How did you come to work with 10Pearls? We reviewed a dozen other local companies and chose them based on quality and pricing. How much have you invested with them? We spend $1,500,000–$2,000,000 per year. What is the status of this engagement? We started working together in April 2015 and the relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Based on the Jira tickets we track, they have done great in terms of productivity and quality. They have reliably delivered on what was asked of them and done so on time. How did 10Pearls perform from a project management standpoint? Their project management is very strong. We have scheduled meetings 2–3 times a week with their lead project manager. The technical lead is there as well. The three of us go over the status of work items as laid out in Jira. During those meetings, they have all of the questions lined up and ready to go and do a great job of relaying that information to the developers. What did you find most impressive about them? Their English is phenomenal, especially compared to other offshore companies we have worked with in the past, and been very consistent in terms of turnaround. They get the job done, work hard, and are very responsive. I’ve never had to question if I should replace them. Are there any areas they could improve? I would not trust them exclusively to execute on a big project. But, I’d say that’s true when working with any offshore company. It’s better to have a stakeholder in-house, working with them, to drive the strategy and architecture of the project. --- #### Mobile App Dev for Large Health System **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: July - Sep. 2017 **Project Summary**: 10Pearls delivered an app that allows patients to share their living will with friends and family, choose whether or not to be an organ donor, and upload to a cloud-based storage system. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Health Innovation, MedStar - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Oct 16, 2017 **Feedback Summary**: By providing a great strategy and design, 10Pearls delivered a functioning application that has simplified the living will and organ donation process. Since implementation, organ donation opt-in has increased to 85%  ""10Pearls has a great strategy and are very good at blueprinting..." " **BACKGROUND** Introduce your business and what you do there. MedStar is large healthcare system of 10 hospitals in D.C., Maryland, and Virginia. I work in consumer health.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with 10Pearl? We wanted to create a free application for the iPhone or Android to replace all the printed paperwork of a living will. For years in healthcare, we tell patients it’s good for them to have a living will in case something happens and to consider whether they want to be an organ donor. The patients take the living will paperwork from us that they can execute if they want. That usually gets lost and forgotten. With an application, we could tell our patients that they can download the app on our website and follow the prompts and choose to be an organ donor. If they choose to be an organ donor in creating their living will, that instantly goes into the cloud and we’d know they’re an organ donor. Part of it is to help people keep a record of it and share with family and friends. **SOLUTION** What was the scope of their involvement? 10Pearls provided architecture and design of the application, building it from the ground up. They were great at strategy all the way through, helping us answer questions like “what are we building?” and “what is the problem solving?” There’s a national registry with Donate Life America that is integrated into the system. It was non-trivial because there’s never been a nationwide registry of donors of America until recently. It was always the province of states when you go to get your driver’s license. Donate Life America was key to that non-trivial API integration. Donate Life America, which had built a good cloud-based platform, was having trouble integrating with new software. It was a challenge, but we worked though it and they were terrific. What is the team dynamic? We interacted with Nick [Product Delivery Manager, 10Pearls], but always had the same people, which included 3 developers. Nick led a bi-weekly status call and they were very well organized. The team dynamic was far better than projects I had been on in the past. How did you come to work with 10Pearls? A friend of mine used them for a project. I told him I couldn’t find a good mobile developer and he connected me to 10Pearls. How much have you invested with them? Around $50,000. What is the status of this engagement? We started working together July 2017 and finished the project in September 2017. The project length was about 90 days. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? First, we released the application internally to our existing patients. With paper, we were unable to track the number of individuals opting in for organ donation. With the application, we got six times the people opting in and we got far more organ donors. We noticed on paper, individuals had a 50% chance of choosing to be an organ donor. With the application, that number rose to 85% opting in for organ donation. Additionally, it’s much easier to share documents on the iPhone than on a piece of paper. The ability to hit a button and e-mail or text your existing will to friends and family is a huge plus. How did 10Pearl perform from a project management standpoint? We communicated mostly by phone. They offered to communicate through Slack, but I didn’t know if our people could use that given all the healthcare rules. They had a project plan in Microsoft Word and that worked fine. What did you find most impressive about them? 10Pearls has a great strategy and are very good at blueprinting before proceeding to the tactics. Are there any areas they could improve? My only suggestion is to build a brand around the company. I tell people to use 10Pearls, but they have never heard of them because they’re not a household name. --- #### Framework Migration & UI/UX Design for Software Firm **The Project** - Services: Mobile App Development, UX/UI Design - Project size: Confidential - Project length: Feb. - May 2024 **Project Summary**: 10Pearls migrated a software firm's existing Xamarin framework to a Flutter framework for their new mobile solution. They also ensured the new framework's security compliance and updated its UI/UX design. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Senior Director of Product, NFS Technology - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 13, 2024 **Feedback Summary**: 10Pearls successfully migrated all the existing features to the Flutter framework and ensured everything functioned as expected. They've also helped the client enhance UX, app security, and app performance. Moreover, the team adapted well to changes and delivered outputs on time and within budget. ""We were impressed with their broad level of skills and willingness to adapt as the project requirements changed."" **BACKGROUND** Please describe your company and position.I am the Senior Director of Product of NFS Technology.Describe what your company does in a single sentence.Workplace & Events Management Software **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire 10Pearls to accomplish?Transition from Xamarin to Flutter for New Mobile SolutionMigrate from Xamarin Framework to Flutter FrameworkUpdated UI for new Mobile Solution **SOLUTION** How did you find 10Pearls?Online SearchReferralWhy did you select 10Pearls over others?High ratingsPricing fit our budgetGood value for costCompany values alignedHow many teammates from 10Pearls were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Migrate existing Xamarin Framework to new Flutter Framework including but not limited to ensuring security compliance for new framework. Update the UI/UX for smoother user experience. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?All existing features in Xamarin framework works in Flutter FrameworkEnhance user expereinceApplication SecurityApplication Persormance Describe their project management. Did they deliver items on time? How did they respond to your needs?Delivered on time and on budgetWas very accomodating as needs changed within the projectAssisted in other projects that has dependencies on Mobile ProjectWhat was your primary form of communication with 10Pearls?Virtual MeetingWhat did you find most impressive or unique about this company?We were impressed with their broad level of skills and willingness to adapt as the project requirements changed.Are there any areas for improvement or something 10Pearls could have done differently?Introduce governance calls for executive sponsors at both companies. --- #### Software Development for International Relief Charity **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Aug. 2023 - Ongoing **Project Summary**: 10Pearls provides software development support to an international relief charity. They build an AID management system, develop a new feature for an existing app, and revamp an online donation system. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Department Manager, UWT - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 9, 2024 **Feedback Summary**: 10Pearls has delivered the AID management and card donation collection system as scheduled and is currently working on rebuilding the online donation system. The team leverages their skills and uses the appropriate tools, such as Jira and MS Teams, to manage the project well and communicate clearly. ""Their development team is really creative and expert in their skills."" **BACKGROUND** Please describe your company and position.I am the Department Manager of UWTDescribe what your company does in a single sentence.Ummah Welfare Trust (UWT) is a UK-based international relief and development charity. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire 10Pearls to accomplish?We need software for AID management programs, 10pearls build custom software for us.New feature development in existing solution **SOLUTION** How did you find 10Pearls?ReferralWhy did you select 10Pearls over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from 10Pearls were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Design the AID management systemNew feature development in existing application Revamp the online donation system  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?On time delivery of AID management solutionDeliverd the card donation collection system in a very strict timelineIn process of revamping the online donation systemDescribe their project management. Did they deliver items on time? How did they respond to your needs?100% committed and dedicated teamExperts in their skillsGood project management (Agile, Scrum and Kanban)Clear communicationDo impact analysis on any change in requirmentTeam availability Proper use of tools (Jira and MS Teams)On-time deliveryWhat was your primary form of communication with 10Pearls?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Technical leadershipProject Management Flexibility and availibity of teamStrong in committmentAre there any areas for improvement or something 10Pearls could have done differently?Their development team is really creative and expert in their skills. Whenever we raise any concerns, always 10pearls management understand our points and facilitate us accordingly. --- #### Web App Dev for Appraisal Management Company **The Project** - Services: API Development, Application Testing, Cloud Consulting & SI, Custom Software Development, IT Staff Augmentation, Mobile App Development, UX/UI Design, Web Development - Project size: $200,000 to $999,999 - Project length: Apr. - Oct. 2023 **Project Summary**: 10Pearls developed a web app for an appraisal management company. The team modernized the platform's architecture. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Executive, Appraisal Management Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 13, 2023 **Feedback Summary**: 10Pearls delivered a secure, modernized web application on time and within budget. The team was organized, accommodating, and transparent throughout the project, resulting in a successful engagement. They communicated efficiently via meetings and email. Their project ownership stood out. ""The team was very accommodating to the typical last-minute curveballs thrown at them."" **BACKGROUND** Please describe your company and position.I am an executive of an other industry companyDescribe what your company does in a single sentence.Appraisal Management Company **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire 10Pearls to accomplish?Software Development **SOLUTION** How did you find 10Pearls?Online SearchWhy did you select 10Pearls over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from 10Pearls were assigned to this project?20Describe the scope of work in detail. Please include a summary of key deliverables.Architecture modernization, Web application development. Delivered a secure modernized web app **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?A secure modernized web application, on time and on budget.Describe their project management. Did they deliver items on time? How did they respond to your needs?Very organized Team. The team was truly an extension of our internal team and the fit was magnificent. Transparency of expectations was continually managed throughout the project which led to a successful engagement.What was your primary form of communication with 10Pearls?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?How clear and transparent the entire team was. The team was very accommodating to the typical last-minute curveballs thrown at them throughout the project. Team was respectful and we truly felt they "owned" the deliverable which showed in their work.Are there any areas for improvement or something 10Pearls could have done differently?The first engagement is a feeling out process for both sides. Adjustments to the way each team worked were managed without a hiccup. Nothing of note that is out of the ordinary during first engagements. --- #### Custom Software Dev for Digital Banking Company **The Project** - Services: Custom Software Development, Mobile App Development - Project size: $1,000,000 to $9,999,999 - Project length: Apr. 2020 - Dec. 2022 **Project Summary**: 10Pearls helped build and release a new banking software product for a digital banking company. After learning the client's goals, they collaborated with the internal developers on the project. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** Head of Digital Engineering, Technisys, LLC - Industry: Other industries - Client size: 5,001-10,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 3, 2023 **Feedback Summary**: 10Pearls completed the deliverables on time, leaving the client satisfied with the partnership. They seamlessly integrated into the internal development team, collaborating through virtual meetings and emails. Their professionalism and willingness to align goals stood out. ""They showed responsiveness and willingness to work with us to align goals and outcomes."" **BACKGROUND** Please describe your company and position. I am the Head of Digital Engineering of Technisys, LLC Describe what your company does in a single sentence. Banking software for banks in North and Latin America **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire 10Pearls to accomplish? Help develop and release a new digital banking software product **SOLUTION** How did you find 10Pearls? Referral Why did you select 10Pearls over others? Close to my geographic location Referred to me What was the size of 10Pearls’s team? 15-20 Describe the scope of work in detail. Please include a summary of key deliverables. Working with our internal developers we scaled from 5 people to 85 people to build and deliver a new digital banking product in 18 months **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Delivered the product ontime Describe their project management. Did they deliver items on time? How did they respond to your needs? Project management was handled by our team. 10Pearls team members were integrated into our internal development teams What was your primary form of communication with 10Pearls? Virtual Meeting Email or Messaging App What did you find most impressive or unique about this company? They showed responsiveness and willingness to work with us to align goals and outcomes. Very professional and the contractor developers were very good quality. We have a complex architecture that uses front-end react and react-native that connect to Java composite and capability microservices and exposes external APIs Are there any areas for improvement or something 10Pearls could have done differently? Very happy with the engagement and will continue to use their services in future initiatives --- #### Feature Dev & Product Bug Fixes for Educator Platform **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: May 2017 - Jan. 2018 **Project Summary**: 10Pearls managed new feature development and product bug fixes for an educator platform. They provided engineering support, design, and project management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Workbench - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 10, 2020 **Feedback Summary**: 10Pearls provided a trustworthy experience that helped the client grow and expand. They had excellent project management skills with clean communication.  Their team of engineers is very creative. ""They had effective delivery and a willingness to tackle tough issues together." " **BACKGROUND** Please describe your company and your position there. CEO of Workbench **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire 10Pearls? Managed new feature development and product bug fixes. Provided engineering support, design, and project management. What were your goals for this project? Deliver a more cohesive discovery and on-boarding experience, and improve workflow through the content creation process. **SOLUTION** How did you select this vendor? We developed an internal RFP and asked other peers for recommendations, plus did external research and had them provide a high level response that included both approach and time / cost estimate. Describe the project and the services they provided in detail. Deliver a more cohesive discovery and on-boarding experience, and improve workflow through the content creation process. What was the team composition? 2 UX designers, 2 PM, 3 engineers **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? It was a great experience, gave us the bandwidth to innovate while growing a specific area of the product. Having a variable resource that was trustworthy helped us grow and expand. How was project management arranged and how effective was it? PM was fantastic, had 2 levels of PM, overall project and day-to-day ops. What did you find most impressive about this company? Clear communication of opportunities, and issues. They had effective delivery and a willingness to tackle tough issues together. Are there any areas for improvement? Their engineers are quite creative and would love to see them provide product ideas during the process too. --- ## Portfolio & Awards ### Betts Connect (Betts Recruiting) Betts Recruiting to redefine their corporate identity and become a technology platform. 10Pearls was engaged at the outset of this this transformation project to conceptualize and then build a first-in-class recruiting platform. Key to the transition was developing a mobile product that could seamlessly modernize and scale their operations through automation. Through our proprietary Lean Product Accelerator™ discovery process, 10Pearls delineated the various business needs and took a user-centric approach in the design phase to optimize the customer experience. Using a streamlined, agile methodology, 10Pearls rapidly produced an MVP that reflected the client’s specific preferences. The solution leverages machine learning and automation to rapidly match candidates with opportunities and break down barriers between individual hiring managers. The Betts Connect platform was soft-launched in Jan 2019 and is hosted and maintained by 10Pearls on the Amazon cloud. The team has continued to iterate through several new releases as part of a long-term partnership. HIGHLIGHTED FEATURES Intelligent scoring algorithm powered by machine learning Data Quality and Freshness Alerts Candidate and Customer Access through Social Login Dashboards with current status and historical data Salesforce Integration RESOURCES Press Release: Betts Recruiting Launches Online Platform Video: Announcing Betts Connect Sample: Betts Connect profile Sample: Betts Connect search ### Discovery | Education 10Pearls worked on ideation, strategy, branding, and user experience to ensure that Discovery and its partners, such as Madden EA Sports, Toyota, and Western Union, were providing the right medium to engage their target audience Our approach hinged on understanding the end goals and formulating the experience with gamification principles to foster continued engagement. Developed in an agile manner, we successfully delivered the app on time and under budget. HIGHLIGHTED FEATURES Creating an online educational experience driving assessment goals for STEM programs across the country Educating kids about the math and science concepts behind football ### PayPal Our team was asked to fundamentally redesign PayPal.com for small businesses. Our redesigning process included meeting with business owners across the United States, helping to form their strategy, and wireframing possible design directions. The 10Pearls team was also forming a branding and conversion strategy for the site, as well as working with the launch team to ensure go live and a consistent experience across the business and personal components of PayPal.com. HIGHLIGHTED FEATURES Open digital payments platform Branding and conversion strategy Creating consistent experience for personal and business ### HughesNet HughesNet asked 10Pearls to create a customer-facing account management mobile app that would allow customers to buy bandwidth, create and manage support requests, and monitor usage. The self-service app would also provide HughesNet with valuable customer insights and would integrate with several CRM, IT, and business systems. Working under a tight deadline, 10Pearls conducted user research and a competitive analysis to prioritize features for the first release. We approached this project from the perspective of service design, determining how the mobile app would complement and integrate with existing channels of communication. In addition to designing, building, and deploying the app, we developed a strategy for driving adoption through a simple, seamless login and onboarding experience. We also created data strategy and implemented the appropriate analytics tools to help HughesNet collect customer insights. We currently manage continuous DevOps for HughesNet and are iterating subsequent releases, providing maintenance and support, and managing their cloud environments. APP FEATURES iOS and Android Native development Integration with RESTful APIs Tested for large customer base JAVA backend E-commerce ### Telmate (GTL) Telmate, a company focused on providing secure communication technology for prisons to help inmates break the cycle of recidivism, wanted to build a disruptive technology platform that reduces the cost of monitoring parolees. 10Pearls was asked to take this idea from the back of a napkin to an MVP in 60 days. We rose to the challenge, applying the proprietary Lean Product Accelerator™ process to move quickly from idea to solution. Using biometric authentication, geo-location, artificial intelligence, and machine learning, the solution replaces parolees’ anklets with a powerful mobile app that uses intelligent facial and voice recognition to identify the parolee. The app enables case managers to send automated alerts to parolees about upcoming appointments or action items, notifies case managers when parolees have unanticipated location changes, and allows for secure, instant communication between the parolee and case manager. The app also gives case managers a richer understanding of offenders’ behaviors and captures information about their overall wellbeing (not just their whereabouts). With an efficient dashboard that helps the case manager customize alerts, set safe travel zones, and manage data, the platform reduces the time and costs associated with supervising low-risk offenders on parole, probation, pre-trial or work release. The success of this solution and other cutting-edge technologies in Telmate’s portfolio resulted in their acquisition by their competitor, GTL. 10Pearls continues to iterate and advance this and other solutions with GTL over a multi-year partnership. HIGHLIGHTED FEATURES Location tracking and Geofencing Automated alerts and reminders Facial and voice biometric authentication Live video and audio communication Artificial intelligence powered Virtual Case Manager ### Project with AARP ### Project with Thomson Reuters 10Pearls built a unique solution based on Salesforce.com Unlimited, that streamlined user experience and allowed for better integration with back-end systems. The platform incorporated streamlined registration workflows and customizable user-friendly dashboards for servicing users across multiple countries and languages.     ### Project with Docker Software quality & security   ### Project with American Chemical Society 10Pearls conducted extensive user research and delivered a complete digital strategy for ACS to help the organization attract new members and decrease churn of existing members.   ### Project with National Geographic Designed and built an engaging and competitive app for students and teachers to foster geography education ### AirFinder AirFinder, the leading real-time location system (RTLS) for enterprise asset management, partnered with 10Pearls to create a refined version of their current software that reports asset location. This system allows users in the manufacturing space to know where a tool or resource is when it is needed by connecting them to a stand-alone network platform that reports changes in location to the cloud. Users are able to overlay business rules on the location data to establish events, alerts, and reports that best match their own business needs and use case. ### DC Taxi •The D.C. Taxi app lets riders hail a cab through their smartphone in the same way you request an Uber or Lyft — and it brings the taxi industry into the digital age by essentially ending the need for riders to stand at the corner of the street waving at every taxi that passes by. •The Washington DC Taxicab Commission has adopted this platform to successfully launch “DC Taxi Driver”, the official mobile app forover 6,500 cabs.   •Driver and Rider versions of the App •Integrated Secure Payments •Automatic event and location messages ### Bright MLS •The company that reinvented real-estate listings, needed a complete reinvention of their web experiences to support their unprecedented growth and user expansion. 10Pearls replaced Wordpress with a Drupal CMS platform, incorporating state-of-the-art security, multi-language support and ported all content •Drupal 7 Platform •Salesforce Integration •Custom SSO with SimpleSAML •Custom components and workflows ### Carpool to School •Mobile tool for connecting carpoolers. Trusted carpoolers are authenticated by the school and allows parents to be kept up to date with the status of their student. •Allows parents to chat and set up carpool schedules and inform other parents of unexpected delays or changes. Notifications provided when new messages arrive. Automatic messages based on events such as student picked up, or designated carpooler is not at school at expected time. •Multi-party chat interface •Mobile notifications •Automatic event and location messages ### MBO Partners •MBO Partners is a talent marketplace that connects independent contractors with top companies.  •10Pearls built intelligent web and mobile applications that study the behavior of contractors as they browse for new opportunities. By analyzing the contractors’ search and viewing patterns, the application predicts which type of work will be most appealing to the user and curates opportunities accordingly. By leveraging machine learning, the application is able to match companies with the contractors who are likely to be interested in their projects, helping employers find the talent they need quickly and efficiently.  Results in overall improvement in productivity – the platform uses complex algorithms to match skillsets, salaries, locations, and titles to help people find their next great place to contribute while minimizing downtime between contracts. ### FlikShop •Flikshop partnered with 10Pearls to build a web and app service that helps keep families connected in circumstances of incarceration. •Collaborating in our Lean Product Accelerator workshop, we worked to develop an optimal user experience and interface, and align on technical best practices for implementation. Development worked through Agile methodology to create an innovative service on schedule. Key Features: •Photo printing wizard UI that includes preview capabilities •E-commerce platform for token purchases •Mail service to prison systems •Android-themed web platform and app ### Decisiv 10Pearls was engaged by Decisiv to support their business transformation initiative from end to end – shifting the business from services to technology. 10Pearls used the Lean Product Accelerator™ approach, to identify opportunities and build technology that would intelligently automate and streamline the business. We worked closely with Decisiv to align the technology with myriad business processes and create a frictionless user experience. The solution we developed in partnership with Decisiv truly transformed communication between fleets, service providers, and assets through an intranet of back-end APIs, white-labeled mobile apps, and web applications. Artificial intelligence was also used to improve fleet routing and allow vehicles to receive scheduled maintenance service efficiently along the optimal route. The solution includes an important mobile component which ensures mechanics are servicing the right parts – compatible with augmented reality plugins to visualize maintenance locations and activities. These innovations, which comprise the technology that 10Pearls created together with Decisiv, helped them earn recognition as one of Insights Success magazine’s 30 Most Innovative Companies to Watch. HIGHLIGHTED FEATURES Mobile first approach Intelligent mapping and routing Push notifications for real-time updates Optical Scanning White-labeled Applications RESOURCES Recognition: 30 Most Innovative Companies to Watch (Insights Success magazine) Press Release: Decisiv Offers Mobile SRM ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_health__wellness_app_developers_washington_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_software_developers_washington_2026.svg) ### Industry Recognitions - 10Pearls buys Chicago-based Inspirant Group - Washington Business Journal - Mastering the art of ‘business backwards’ with CEO - Ernst & Young Name Imran Aftab-proPakistani - Profile in Success - INC Regional Mid Atlantic 2023 - Forrester Awards | Enterprise Mobile Apps - Forrester Awards | Data Insights - Forrester Awards | Custom Software Development - Gartner Awards | Artificial Intelligence & SI - NVTC Tech 100 2021 - Timmy Awards - Tech in Motion - EY Entrepreneur Of The Year® 2022 Mid-Atlantic - Forrester Awards | AI Consultancy 2021 - Gartner Awards | Agile DevOps - Inc. 5000 Awards (2019, 2020, 2021 and 2022) ## Key Clients - HughesNet ## Packages ## Locations (10) ### Vienna, VA (Headquarters) - 8614 Westwood Center Drive - Vienna, VA 22182 - United States - 101 - 150 employees - Phone: (703) 935-1919 ### Medellín, Colombia - Centro Empresarial Ciudad Del Río, Oficina - Medellín 050021 - Colombia - 50 - 75 employees - Phone: +57 4 448 08 35 ### New York, NY - 240 W 37th St., Suite 301 - New York, NY 10018 - United States - 101 - 150 employees - Phone: (703) 935-1919 ### San Rafael de Escazú, Costa Rica - Plaza Roble Corporate Center, Edificio Los Balcones, Escazú - San Rafael de Escazú - Costa Rica - 151 - 200 employees - Phone: 1 (716) 226-0031 ### London, England - 2 Kingdom Street, Paddington - London W2 6BD - England - 41 - 49 employees - Phone: +44 7957 620104 ### Chicago, IL - 20 N Wacker Dr, Suite 1108 - Chicago, IL 60606 - United States - 31 - 40 employees - Phone: (703) 935-1919 ### San Isidro, Peru - ICHMA Business Center Lima, Peru - San Isidro 15047 - Peru - 50 - 75 employees - Phone: 1 (716) 226-0031 ### Karachi, Pakistan - 3rd Floor (NASTP), Main Shahra-e-Faisal, - Karachi - Pakistan - 751 - 1000 employees - Phone: +92 21 34328447-9 ### Lahore, Pakistan - 32 Block C/1, Ghalib Road Gulberg-III, - Lahore - Pakistan - 251 - 300 employees - Phone: +92 42 32150119-21 ### Islamabad, Pakistan - 4th Floor, One Expressway, Gulberg Greens, - Islamabad - Pakistan - 251 - 300 employees - Phone: +92 51 8749814 ## Connections - Codeto kloud (CodetoKloud) ## Contact 10Pearls [Send a message](https://clutch.co/profile/10pearls) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/10pearls/) - [Facebook](https://www.facebook.com/10pearls) - [X](https://twitter.com/TenPearls) - [Instagram](https://www.instagram.com/10pearls/)