052B

BACKGROUND

Please describe your company and your position there.

I'm the Brand Marketing Manager of label solutions manufacturer. We provide self-adhesive labels. Established in 2003 in Poland with over 50 dedicated employees we operate in the Central of Europe by supporting local and prominent brands and producers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052B, and what were your goals?

We hired this team to design and develop a WordPress site for our company in accordance with our branding. We expected a modern and fresh website that would present our offer effectively by emphasizing our professionalism, approach towards sustainability and 20 years experience.

By doing this, we were hoping to encourage more users to contact our company and increase the website traffic.

SOLUTION

How did you select 052B and what were the deciding factors?

We chose this vendor based on the aesthetic of their previous projects and experience in the development of B2B websites. We took into consideration their UX/UI design and technical skills as well as fair cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our cooperation with 052B started by discussing its principles and establishing a timetable. We were also assigned a Project Manager with whom took care of the communication process at all stages of the work.

The 052B agency prepared several versions of the website's UI and precisely laid out the information architecture. It then efficiently implemented the project, incorporating good UX practices, e.g. visible CTAs, large photos and contact forms.

How many people from the 052B team worked with you, and what were their positions?

We were in touch with the assigned Project Manager all the time, who coordinated the work of the entire team consisting of graphic designers and programmers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new website has become our business card in three languages : Polish, English and German. The website perfectly reflects the character of our company, presents its offer and has a positive impact on the user experience.

Describe their project management style, including communication tools and timeliness.

We had weekly calls with their project manager, who communicated with the rest of the team. We were satisfied with the communication, we always had a chance to comment either via e-mail or calling each other directly.

What did you find most impressive or unique about this company?

We noticed that 052B has an individual approach to the customer. Their commitment, professionalism, and skillful listening to the customer's needs were what distinguished the agency.

Are there any areas for improvement or something they could have done differently?

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BACKGROUND

Please describe your company and your position there.

Kawczyński Logistics is a local family enterprise that successfully operates on the international transport market throughout Europe. We specialize in services for the pharmaceutical and food industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b, and what were your goals?

Our goal was to modernize the website and introduce new technologies and solutions. We wanted our website to attract visitors and be at the same level as the services we provide.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were guided by good opinions among entrepreneurs and on the Internet, as well as positive previous cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Detailed interview to fully understand our needs. Collecting and analyzing information.
• Determining the action plan, including the site architecture, the division of elements on individual pages, technology selection and implementation time.
• Designing with the possibility of reviewing the project by us at various stages of development. Thanks to this, we were able to express our opinions while creating the website, which shortened the time of project implementation.
• Testing and implementation of the website.
• Website administration training.

How many people from the vendor's team worked with you, and what were their positions?

The Creative Director and Project Manager had direct contact with our company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The order was completed in a timely and reliable manner, as previously agreed. The result is a readable page that is intuitive and logical to perceive.

Describe their project management style, including communication tools and timeliness.

During the cooperation, we especially appreciated timeliness, professional advice at every stage of the project implementation and good communication, which directly translated into the efficiency of creating the website.

What did you find most impressive or unique about this company?

They combined passion, commitment, professionalism, and the highest quality of services. The knowledge, experience and enthusiasm put into the project meant that the website created by the 052B team has a modern structure, design and is visually attractive.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

SHOPA is focused acctualy at three fields: SHOPA Pro, SHOPA Edu and POLISHOPA. SHOPA Pro We carry out projects in the design thinking methodology for companies and institutions, and co-operate on the principle of strategic consulting, creating a SHOPA Labs. We create solutions that customers expect!

SHOPA Edu We are dedicated to training in the methodology of design thinking, carry on educational projects based on design thinking, courses and workshops, we are also teaching students. We teach how to use creativity and listen to people. POLISHOPA Is an annual, international, and Polish largest conference on design thinking and service design topics, organised since 2014.

We gather in one place people who want to develop themselves and their institutions. I work in the position of Head of SHOPA Pro & POLISHOPA

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b, and what were your goals?

We have established cooperation with 052b to have the Polishopa image website designed and implemented. We wanted our website to encourage users to take part in the conference and allow them to buy tickets online.

SOLUTION

How did you select this vendor and what were the deciding factors?

We started cooperation with 052b because we liked its portfolio, and we knew that it has extensive experience in creating web services and online stores. The company offered us the best solutions for our project, which made us trust it more.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The agency prepared a UI project for us with individual animations that we can edit depending on the section. It also presented an intuitive information path in line with UX principles. 052b created our website on Woocommerce, so our users can buy tickets for conferences and workshops.

The agency also placed there frequently asked questions, a schedule of meetings and presentation of the speakers on the main page, which increases the trust of our visitors.

How many people from the vendor's team worked with you, and what were their positions?

The whole team of 052b programmers and graphic designers worked on our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Real outcomes can be given in 6-7 months, after next edition of conference POLISHOPA.

Describe their project management style, including communication tools and timeliness.

During the entire project, communication with 052b was fast and efficient. We contacted the Project Manager via e-mail, phone, tasked in Adobe XD and Google Docs. Our comments were implemented in time and adjusted.

What did you find most impressive or unique about this company?

We are satisfied with the cooperation with 052b. The agency adapts solutions specifically to a product and stands out with excellent customer service.

Are there any areas for improvement or something they could have done differently?

The entire period of work on the project was smooth. My improvement recomandation is to maybe estimate worktime better time.

BACKGROUND

Please describe your company and your position there.

I am a director of a construction company working with HNI private clients on luxury renovation projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b?

We hired 052b to design and build our new website from scratch based on our initial styl preferences, guidance and detailed marketing reports.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking for a developer for more than 3 months, and having received 5 other proposal, i felt like all other vendors didn`t understand my needs completely. Quotes were either too cheap or overly expensive. 052 was selected for their initial detailed analysis of our needs and price breakdwon as well experince-judged initially by their amazing website.

Describe the project in detail and walk through the stages of the project.

We knew exactly what we wanted to achive, and we had a clear vision of final outcome. We are based in London and 052 is based in Poland, we were working mostly remotely with regural phone consultations. We received working mockups of our website, mood boards and were able to add comments to speed up development time. Being able to see the working site before it went live was very important for us and our marketing team. We were able to quickly react and change things throughout.

How many resources from the vendor's team worked with you, and what were their positions?

I personally worked with 3 people I had contact with including the Directors of the company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The results have been amazing, a complete change of perception for our Clients. Website more user friendly, tailored and more focused on our target Clients base.

How effective was the workflow between your team and theirs?

I had a regural contact with a Director of the company by email and phone. The issued were dealth with promptly and i was upodated on the progress regurarly.

What did you find most impressive or unique about this company?

I particurly liked professionalism, attantion to detail, understand of our needs, regural updates and experience they had in similar projects. They offer a full spectrum of works and have a vision of the project as a whole, not just a limited window.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and your position there.

DaVita sp. z o.o. is a division of DaVita Inc., a leading dialysis provider in the United States, caring for over 205 thousand patients in its home market.

In Poland DaVita is the second largest private network of dialysis stations, operating 66 facilities in large and small towns, in which it treats about 4000 patients. DaVita in Poland employs over 1500 people. Worldwide the company operates nearly 3100 dialysis stations, 91 percent of which are located in the USA.

DaVita operates in accordance with the mission: we build a community in which we care for each other and in which the patient and his needs are always in the first place. For more than 20 years, the company has been a leader in quality clinical care and innovation in the treatment of patients with chronic kidney disease and end-stage renal disease.

For more information about DaVita – www.DaVita.pl. I work as a MarComm Manager for Polish DaVita branch.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b, and what were your goals?

We wanted to create not only the business card for our company in Poland but also give our patients and everyone who is interested in nephrology care a useful service where they can find out more about kindeys and diseases related to them. We also wanted to put there some useful tools, like medical calculators, which are helpful for our users.

SOLUTION

How did you select 052b and what were the deciding factors?

We scanned the market very deeply. Our short list of providers contained 5 potential partners. We decide to create our service with 052b because they had fresh ideas, their prepositions met our needs completely and they offered us pracital advices from the very beginning and and later on - through the whole development and implementation process. Quality to cost rate was also very satysfying.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

052b was responsible for the whole process of creating our service: from desining its architecture and front end, through development stages, to implementation.

How many people from the vendor's team worked with you, and what were their positions?

I was working mostly with Wojtek, who is Art Director at 052 and Paweł - Project Manager. Paweł was our "single point of contact" during the whole process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I had the pleasure to cooperate with 052b agency on various different projects and I can recommend them as a highly professional team that delivers everything that was agreed. They are great at both interactive and non-interactive projects. I especially appreciate the work they have done for DaVita with this Lavarel project: http://davita.pl But most of all - they're a bunch of nice and fun people to cooperate with. Don’t hesitate to work with them.

Describe their project management style, including communication tools and timelines.

While working on davita.pl we were using Jira platform that helped us coordinate the project. We were also having regular confcalls to discuss the most important topics for each sprint.

What did you find most impressive or unique about this company?

Their approach which you can summarize this way: "We understand your problem, we will provide you suitable solution".

Are there any areas for improvement or something they could have done differently?

I have not noticed anything:)

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager in company selling irrigation systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b, and what were your goals?

We decided hire 052b to make our first professional website because our previous 'temporary' website was our main site for almost three years. We knew, that we are loosig a lot of business opportunities and clients because of that. Our main goal was to be back on the track again.

SOLUTION

How did you select 052b and what were the deciding factors?

We searched online for web developers in our area and shortlisted 6. The main and decisive factor was to chose this vendor based on their projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After our kick-off meeting in our office where we discussed our main goals and needs, 052b showed us the whole step-by-step plan. They delivered UX mock-ups for our site, and then we discussed which elements needs to be improved. After few online meetings they recived a Wordpress websites which meets our needs.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main contact but there was not less than 10 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Finally we have great website and we can use it as a marketing and sales tool.

Describe their project management style, including communication tools and timelines.

To be honest, everything was just great. From contact to always being on time. Communication was perfect - we used e-mails and phone calls.

What did you find most impressive or unique about this company?

They gave us good feedback and advice, especially during hard times when we couldn't decide which way we should go.

Are there any areas for improvement or something they could have done differently?

At the end of the project there was few misunderstandings in communication, but except that, everything was fine.

BACKGROUND

Please describe your company and your position there.

Bydgoszcz Trade Fair and Exhibition Centre (Bydgoskie Centrum Targowo - Wystawiennicze) is a complex of buildings for organization of various exhibitions, fairs, concerts and congresses.

The facility offers 10 900 m² of exhibition area, four conference rooms with a total number of 740 places, warehouse space and VIP zone. I work in BCTW as 2017

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b, and what were your goals?

Our website is visited by many people interested in our services. We wanted the website to meet the UX standards and stand out with interesting graphic layout. We wanted to introduce improvements for potential customers and place a virtual tour of the facility on the website.

SOLUTION

How did you select 052b and what were the deciding factors?

When selecting an agency, we were guided by the quality, price and experience. We decided to start cooperation with a company of which the projects stand out against the competition.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

052b started to deal with a comprehensive creation of our website. At the beginning of cooperation, we received a set of recommendations and suggested solutions.

The next stage of works was to present the graphic design, which corresponded to our visual identification.

Owing to this, the new website became fresh, remaining the company’s identity at the same time.

How many people from the vendor's team worked with you, and what were their positions?

During the works on the project, we contacted the Project Manager, who informed us about the progress of works. We had access to the project as well as each stage of its completion. The team included graphics and programmers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After implementing the project, we obtained more satisfied users. Thanks to the responsiveness to our website, more users visit us by means of mobile devices.

Describe their project management style, including communication tools and timelines.

Regular contact with the agency made the management of the project effective. Owing to the Project Manager we were also up to date. We contacted mainly via phones, e-mails and during meetings in the company’s premises.

What did you find most impressive or unique about this company?

We are satisfied with the agency’s services. Since the beginning of works on the project until their completion, we maintained good contact with the project team. All submitted remarks were corrected immediately, and our problems were solved.

Are there any areas for improvement or something they could have done differently?

All proceeded according to the assumptions.

BACKGROUND

Please describe your company and your position there.

Bydgoszcz Airport is the international airport located 3 kilometres from the city centre. Since 1998, our airport has served over 4 million passengers and in recent years the company is at the stage of dynamic development. I work as the marketing manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b?

More and more customers looking for information about flights on the Internet were reaching our previous website. We wanted to meet the growing expectations of Internet users using in particular mobile devices.

We also wanted to introduce conveniences to the passengers - a flight table updated on a current basis and a preview of weather in selected destinations, among others.

What were your goals for this project?

We wanted to obtain a graphic design of the website based on the new KV, organize the content in accordance with the established information architecture and run a fully responsive website tailored to the needs of the users of mobile devices.

SOLUTION

How did you select this vendor?

When selecting the agency, the quality of our projects, experience and price counted to us. We chose a company that is responsible for the implementation of many projects for other entrepreneurs in the region.

Describe the project in detail.

052b agency started to develop a new KV, create a graphic design, build a model based on the UX principles and introduce new functionalities (weather conditions in supported destinations and flight board updated on a regular basis).

The agency's tasks also included moving the content from the old site to a new one - an extensive section containing almost 500 archived news and passenger information entries, among others.

After launching the new website, the agency's employees made redirections of all old addresses to new sub-pages. Thanks to this, the traffic on our site has not fallen and the users came to the right address immediately.

What was the team composition?

The project was supervised by the Project Manager, with whom we maintained constant contact. We knew the details of the works being carried out and we were always up to date. We could also influence the final shape of the project. The team also included programmers and graphic designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new website positively influenced the image of the Airport. Thanks to the full responsiveness of the website, we gain more entries from mobile devices. Our customers can easily and quickly check the status of a flight and the weather where they are going - it is a great organizational facilitation for them. Embedding the website in Wordpress has improved the efficiency of our work. Adding new and moderating the existing content on the website is now much easier.

How effective was the workflow between your team and theirs?

We believe that project management was effective. Constant contact with the Project Manager made us always up to date. In the event of any unforeseen circumstances, we were informed in detail. In addition to the meetings with the representatives of the agency, we were communicating with the PM via e-mails and telephones.

What did you find most impressive about this company?

The communication with the team responsible for the project deserves a praise.

Are there any areas for improvement?

We do not have any significant remarks.

BACKGROUND

Please describe your company and your position there.

We are the transport and forwarding company based in Eastern Europe. Since 2013, we organize transport of goods in Asia and Europe. We are constantly expanding the circle of customers satisfied with our services. For 6 years of operation, we have established a stable position on the market. I am the President of the Management Board.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b?

Knowing how important it is to be online, we decided to create the quality company website. We wanted to adapt to the requirements of the modern market and open a new channel of access to our services for potential customers.

What were your goals for this project?

We wanted to have an easy-to-edit website on which we will be able to publish news from the company’s life, present the team of employees and inform about our offer. The new website was to help us strengthen the brand's image and prestige as well as acquire new customers.

SOLUTION

How did you select this vendor?

Having a new and functional website was important to us, which is why we wanted to cooperate with an experienced team. 052B agency offered us comprehensive services including the creation of a website tailored to our needs, implementation, content writing and the ongoing service.

Describe the project and the services they provided in detail.

052B agency was responsible for creating a graphic design based on the new KV, configuration, software and optimization of the new website. The website was created in accordance with the UX principles.

What was the team composition?

The graphic designer was responsible for the graphic design and the programmer was responsible for the implementation. Their work was coordinated by the project manager, who we contacted with on a regular basis and discussed the details of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new website has made it easier for our potential contractors to contact a relevant department of the company. Anyone who visits the website can use the form and get an initial evaluation of transport, which greatly speeds up the customer service process.

How was project management arranged and how effective was it?

We are satisfied with the manner of running the project. We had an insight into the team's ongoing activities and the project manager remained in touch with us. We mainly contacted via e-mails or during meetings.

What did you find most impressive about this company?

We are especially pleased with the openness and flexibility of the project team. The agency's employees designed a website that suits our needs.

Are there any areas for improvement?

We have no remarks.

BACKGROUND

Please describe your company and your position there.

Our company, located in Bydgoszcz, distributes professional tools. We have more than ten years of experience in the tool industry - thanks to our stable and organised team. At CBT Polska Sp. z o.o., I work as the Managing Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 052b?

We wanted to increase profits in the e-commerce segment. For this purpose, we needed a mobile store and a B2B platform that facilitates the placement of orders without contact with sales staff.

What were your goals for this project?

Primarily, we focused on B2B sales and we wanted to promote our range of products online. We also wished to plan options of the platform development, i.e. integration of the store with external tools allowing for scaling of the business in the future.

SOLUTION

How did you select this vendor?

When selecting an agency, our main criterion was the relation between a price and an experience level. The introduction of a new and more effective B2B platform was a priority for us; therefore, we decided to work with an experienced team recommended by a number of companies from our region.

Describe the project and the services they provided in detail.

The 052b agency thoroughly audited our needs to propose customised solutions. Given our long-term development plans, the agency advised us to use the Magento 2 engine. Thanks to this solution, in the long run it will be possible to extend our offer with tens of thousands of products; this will also allow for integration with numerous external suppliers. 052b selected proper hosting, created the store's graphic layout based on the UX rules and provided software, configuration and the website optimisation

What was the team composition?

The team comprised a graphic designer, copywriter and programmers. The Project Manager - with whom we were in constant contact - coordinated the work. Thanks to this, we could always monitor the progress of the works on the new B2B platform and we could influence the final outcome of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new B2B platform translated into greater convenience of use for our clients. We acquired new business partners satisfied with the way the store operates. Further, the effectiveness of our work increased, because the 052b specialists automated our order status handling process, the synchronisation of stock levels and accounting entries, and our product synchronisation.

How was project management arranged and how effective was it?

We believe that the project management was effective. We were kept up-to-date, as the Project Manager was submitting progress reports on a regular basis. In case of any unforeseen circumstances, we were informed. We communicated via emails, by phone and in person during meetings.

What did you find most impressive about this company?

We think that good communication with the project team is worth underlining. Not only did the agency carry out and implement the new B2B platform project, but they also acted in an advisor capacity in the UX issue.

Are there any areas for improvement?

At the moment, we do not have any remarks that could help the agency improve their work.