- 4 of 10 Call Center Services reviews are 5 stars
- $1,000,000 – $9,999,999 avg. project cost
Call Center Services PROJECT HIGHLIGHT
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ACC is a customer contact center company specializing in both inbound and outbound services, including customer service, technical support, and appointment setting. Reviews highlight their efficiency and quality of service, with approximately 70% noting quick response times and professionalism. While pricing is occasionally suggested as an area for improvement, 80% of reviews commend their reliable and effective services.
Call Center Services PROJECT HIGHLIGHT
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Overall, clients express satisfaction with ACC's value for money, noting that their services yield significant savings. One client mentioned saving $50,000 monthly, while another noted $5,000 in monthly savings. However, some feedback indicates a desire for lower pricing, suggesting that while the services are effective, clients feel costs could be more competitive. The sentiment reflects a balance of appreciation for quality and a wish for improved pricing structures.
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Founded in 1995, Universal Connectivity is a cloud consulting & SI company. The team offers cloud consulting & SI and unified communications consulting & SI.
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Partner in Publishing is a small Glastonbury, Connecticut-based Sales Outsourcing company. Their services include Sales Outsourcing and Content Marketing.
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Prime Communications is a telephone answering service. The Glastonbury, Connecticut-based firm was founded in 1982. Their services include Call Center Services.
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Global Help Desk Services, Inc. , a telephone answering service, was founded in 2002. The firm offers Call Center Services and IT managed services, and is midsize.
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REVA Global LLC, a telephone answering service, was founded in 2014. The firm specializes in Call Center Services and Back Office Outsourcing.
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Web Focus LLC is a call center. The team focuses on Call Center Services and Translation, and the company is located in Middletown, Connecticut.
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Small call center CROCKER, is located in Springfield, Massachusetts. The team focuses on Call Center Services and IT managed services.
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Launched in 1996, ARC Quality Solutions is a phone answering service. The agency specializes in Call Center Services and Customer Service Outsourcing.
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Launched in 2021, Sales Desk Solutions is a call center service. The team provides Call Center Services and Sales Outsourcing and is in Northampton, Massachusetts.
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Based in Shelton, Connecticut, Leverage BPO is a small telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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OfficePartners360 is a midsize answering service. They provide Call Center Services and Custom Software Development and were launched in 2006.
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Answering Legal is a specialized answering service company catering to law firms, providing 24/7 call handling, client intake, and message forwarding. Reviews indicate a high satisfaction rate, with approximately 95% of clients praising their professionalism and responsiveness. Common themes in feedback highlight their seamless integration into legal practices, effective communication, and the ability to handle high call volumes efficiently, with very few areas for improvement noted by clients.
The sentiment regarding proactivity at Answering Legal is overwhelmingly positive. Clients appreciate their responsiveness and detailed message handling, which significantly enhances service availability. One client noted, 'It’s reassuring to know that we have someone answering the phone and we’re not losing business.' Their proactive communication and engagement contribute to a seamless experience, with clients often mistaking them for in-house staff, reflecting their commitment and investment in client success.
Their communication is great. So they do what I need—email and text. Though, I understand that they’re coming up with an app to streamline that even further. Clients don’t realize that they’re an answering service. They seem engaged and invested in our business. Unlike the last answering service we used, we’ve had no complaints.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Answering Legal provides voice services, supplementing on-site resources for a law practitioner. They answer overflow calls and gather information prior to forwarding the client or sending an email Read more
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Overall, clients express satisfaction with Answering Legal's cost-effectiveness and value. Many note that their pricing is flexible, based on call volume, with one client stating they pay around $25,000 annually, while others mention monthly investments ranging from $150 to $800. Clients appreciate the professional service and responsiveness, emphasizing that the cost is justified by the quality of service received. One reviewer highlighted that even a single new client per month can make the service worth the investment.
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Central Communications Inc. Is a call center service. The team specializes in Call Center Services and Back Office Outsourcing, and the company is in Norwalk, Connecticut.
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VirtusaPolaris is a telephony service provider specializing in automated inbound and outbound call management. According to client reviews, VirtusaPolaris excels in reliability and efficiency, with 100% of reviewers highlighting their dependable system that manages 400 inbound and 600 outbound calls daily. Clients report no downtime and have worked with the company for over 20 years, underscoring long-term satisfaction.
Clients consistently highlight VirtusaPolaris's reliability, describing their telephony system as 'dependable' with 'excellent reliability' and noting the absence of downtime. Feedback from multiple reviews emphasizes their automated system's efficiency, stating it saves significant time and resources. One client specifically identified reliability as a key strength, underscoring the company's consistent performance over 20 years of partnership.
This is a dependable telephony system and it's reliability is excellent. We haven’t encountered any downtime. It's strength is reliability.
This is a dependable telephony system and its reliability is excellent. We haven't encountered any downtime. A strength is their reliability.
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Clients generally perceive VirtusaPolaris as offering good value for money, noting their reliable telephony system and efficient service. The pricing structure is based on annual payments for maintenance and support, typically ranging from $10,000 to $49,999. Feedback highlights significant time and salary savings due to automation, with clients expressing satisfaction about the overall reliability and performance of the services provided.
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UHealthSolutions, a Back Office Outsourcing company, was launched in 2001. The team specializes in Back Office Outsourcing and Call Center Services.
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Call center service Commercial Solutions is headquartered in Smithfield, Rhode Island. Launched in 2002, the team specializes in Call Center Services.
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Power BDC, a call center, offer Call Center Services and Customer Service Outsourcing. They were established in 2014.
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Founded in 1998, Statlinx is a small call center. Their services include Call Center Services and Back Office Outsourcing.
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Tunstall Americas is a Customer Service Outsourcing company. They are based in Pawtucket, Rhode Island and have midsize team. Their team offers Customer Service Outsourcing.
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BCS CallProcessing Inc. Is a Back Office Outsourcing company. Their team is based in Marlborough, Massachusetts and focuses on Back Office Outsourcing and Call Center Services.
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Ring Savvy is a midsize Nesconset, New York-based answering service company. Their services include Call Center Services.
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RAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
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BYRNES MESSAGE BUREAU is a call center service. The Poughkeepsie, New York-based team focuses on Call Center Services.
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Small call center company Professional First Line Answering Service, is located in Worcester, Massachusetts. The team provides Call Center Services.
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Answering service company A Golden Voice Answering Service was established in 2008. Headquartered in North Providence, Rhode Island, the team focuses on Call Center Services.
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New England In Touch is a small answering service company located in West Warwick, Rhode Island. Their services include Call Center Services.
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Launched in 2014, Arkadia Media is an Email Marketing company. The agency provides Email Marketing and Event Marketing, and is small.
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