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Top Help Desk Services in Ottawa

Ratings Updated: April 1, 2026
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2 Leaders 9 Contenders

11 Companies

Country: Canada
Province: Ontario
City: Ottawa

List of the Top Ottawa Outsourced Help Desk Services

  • Genieall Logotype

    4.9 11 reviews
    Verified
    $1,000+
    $100 - $149 / hr
    10 - 49
    Ottawa, Canada

    Services provided

    60% IT Managed Services
    20% Cybersecurity
    10% IT Staff Augmentation +1
    10% IT Strategy Consulting

    Focus Areas

    20% Help desk
    20% Network
    20% Security +4
    15% Managed Hosting Services
    10% Disaster Recovery
    10% Hardware
    5% Managed Software Application & Solutions

    Genieall is a Managed IT Services Provider offering comprehensive IT Support Services, IT Management, and Outsourced IT Solutions. Their reviews emphasize their exceptional project management, responsiveness, and innovative problem-solving. With a 100% satisfaction rate, clients commend their expertise in tackling complex issues, delivering projects on time, and providing excellent customer service and reliable IT infrastructure management.

    See all 11 projects
    1 of 1 reviews is 5 stars
    1 new review for IT Managed Services services
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Genieall highlight a strong overall sentiment, with clients praising their excellent project management and proactive problem-solving. A notable instance involved Genieall providing loaner switches to meet a critical deadline despite supplier delays, ensuring a smooth installation process. Clients appreciated their responsiveness and alignment with company values, citing effective communication and a strong cultural fit. Overall, Genieall is seen as a reliable partner with no significant areas for improvement noted.
    Read 1 Recent Review
    2 of 2 Help desk reviews are 5 stars
    1 new review for Help desk in past 6 months
    $1,000,000 – $9,999,999 avg. project cost

    Help desk Experience

    Genieall has received overwhelmingly positive feedback for its Help desk services, with 90% of reviewers expressing satisfaction. Clients highlight the team's expertise in IT support and project management, noting their responsiveness and ability to deliver results on time. Key strengths include effective communication and proactive problem-solving, as evidenced by one client's appreciation for loaner equipment during delays. Overall, customers recommend being open to discussions about their technical needs to maximize Genieall's support capabilities.

    Read Most Recent Review
    6 of 8 IT Managed Services reviews are 5 stars
    1 new review for IT Managed Services in past 6 months
    $200,000 – $999,999 avg. project cost

    IT Managed Services PROJECT HIGHLIGHT

    Managed IT Services for Airport Terminal Operator

    5.0 — Genieall provides managed IT services for an airport terminal operator. The team provides mostly remote services and supports software implementation projects, including Microsoft Azure and Cisco Read more
    Read 8 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have consistently praised Genieall for their cost-effectiveness and value for money. One client noted that their pricing fit within budget constraints, while another emphasized the good value for the cost. Overall, sentiments lean positively, with feedback highlighting their responsiveness and dedication to meeting client needs, often exceeding expectations. Clients report successful outcomes, timely project delivery, and effective communication, further affirming the company's commitment to providing high-quality services at competitive rates.
    Read All Reviews
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  • GCOM Support Logotype

    5.0 10 reviews
    $1,000+
    $100 - $149 / hr
    2 - 9
    Ottawa, Canada

    Services provided

    70% IT Managed Services
    30% Cybersecurity

    Focus Areas

    20% Help desk
    20% Disaster Recovery
    20% Hardware +2
    20% Managed Software Application & Solutions
    20% Security

    GCOM Designs is a web development company specializing in custom website design, SEO integration, and digital marketing support. Across their reviews, 100% of clients praised their prompt responsiveness, attention to detail, and excellent value for cost. Approximately 86% highlighted their ability to understand and address client needs efficiently, contributing to successful project outcomes and enhanced online presence.

    See all 10 projects

    Industry Experience

    GCOM Support has received positive feedback primarily from the real estate sector, with clients praising their website design, SEO strategies, and responsiveness. They have also worked in the financial services industry, where they provided valuable web development support. Clients commend GCOM for their attention to detail, competitive pricing, and full-service approach. Overall, the sentiment is highly favorable in both real estate and financial services, suggesting strong suitability for projects in these areas.

    Read All Reviews

    Select Industry to see insights

    Real estate Financial services Construction

    Average Project Cost Breakdown

    Less than $10,000 (8)

    What Clients Have Said

    Clients consistently commend GCOM Designs for their exceptional value for money, often noting that their pricing fits within budgetary constraints while delivering high-quality services. One client stated, 'The value for services offered far exceeded other companies I researched.' Another highlighted their 'excellent fast service' and 'cost-effectiveness.' Overall sentiment reflects strong satisfaction with GCOM's pricing and the perceived return on investment, with no reported areas for improvement regarding cost.
    Read All Reviews

    View projects from:

    Ottawa, Ontario (2) Edmonton, Alberta (1) Burlington, Ontario (1) Cambridge, Ontario (1) Petawawa, Ontario (1) Toronto, Ontario (1) Windsor, Ontario (1)

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Ottawa-based clients praise GCOM Support for their expertise in website development, SEO, and digital marketing, delivering efficient, cost-effective solutions for small businesses like mortgage and HVAC companies. They value transparent communication, timely delivery, and professional service, making complex projects smooth and successful.
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  • Grade A Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    50 - 249
    Ottawa, Canada

    Services provided

    100% IT Managed Services

    Focus Areas

    20% Help desk
    20% Disaster Recovery
    20% Managed Hosting Services +2
    20% Network
    20% Security

    Grade A is an IT managed services company. They are based in Ottawa, Canada. Their team provides IT managed services.

    Read more
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  • Demand ITS Inc Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    Ottawa, Canada

    Services provided

    60% IT Managed Services
    30% Cybersecurity
    5% IT Staff Augmentation +1
    5% IT Strategy Consulting

    Focus Areas

    50% Help desk
    25% Network
    25% Security

    Demand ITS Inc is an IT managed services company. Located in Ottawa, Canada, the agency specializes in IT managed services and Cybersecurity.

    Read more
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  • Pythian Logotype

    Not yet reviewed

    $25,000+
    $300+ / hr
    250 - 999
    Ottawa, Canada

    Services provided

    20% IT Managed Services
    20% BI & Big Data Consulting & SI
    20% Cloud Consulting & SI +3
    20% IT Strategy Consulting
    10% Blockchain
    10% Enterprise App Modernization

    Focus Areas

    20% Help desk
    20% Managed Hosting Services
    20% Managed Software Application & Solutions +2
    20% Other IT managed services
    20% Security

    Pythian is a business intelligence company in Ottawa, Canada and San Francisco, California. They specialize in BI & big data consulting & SI and cloud consulting & SI and were launched in 1997.

    Read more
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  • Clever Dog IT Systems Logotype

    Not yet reviewed

    Undisclosed
    $100 - $149 / hr
    2 - 9
    Ottawa, Canada

    Services provided

    75% IT Managed Services
    25% Cybersecurity

    Focus Areas

    20% Help desk
    15% Disaster Recovery
    15% Network +5
    15% Security
    10% Hardware
    10% Managed Hosting Services
    10% Managed Software Application & Solutions
    5% Telecom

    Based in Ottawa, Canada, Clever Dog IT Systems is a small IT managed services company. The team focuses on IT managed services and Cybersecurity.

    Read more
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  • Malleum Logotype

    Not yet reviewed

    $10,000+
    $200 - $300 / hr
    50 - 249
    Ottawa, Canada

    Services provided

    20% IT Managed Services
    20% Application Testing
    20% Cloud Consulting & SI +2
    20% Compliance Consulting
    20% Cybersecurity

    Focus Areas

    20% Help desk
    20% Disaster Recovery
    20% Governance & Compliance Assessments +2
    20% Managed Software Application & Solutions
    20% Website Maintenance

    Established in 2013, Malleum is a midsize Ottawa, Canada-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.

    Read more
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  • CareWorx Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    50 - 249
    Ottawa, Canada

    Services provided

    50% IT Managed Services
    50% Other IT Consulting and SI

    Focus Areas

    20% Help desk
    20% Disaster Recovery
    20% Hardware +2
    20% Managed Hosting Services
    20% Security

    IT managed services and other IT consulting and SI company CareWorx is located in Ottawa, Canada. The team provides IT managed services and other IT consulting and SI.

    Read more
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  • Technety Logotype

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    2 - 9
    Ottawa, Canada

    Services provided

    25% IT Managed Services
    25% Web Design
    20% Mobile App Development +2
    20% Web Development
    10% Cybersecurity

    Focus Areas

    15% Help desk
    15% Hardware
    15% Managed Hosting Services +4
    15% Managed Software Application & Solutions
    15% Network
    15% Security
    10% Website Maintenance

    Technety is a web design agency. Established in 2022, the team specializes in Web Design and IT managed services.

    Read more
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  • C3SA Cyber Security & Audit Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Ottawa, Canada

    Services provided

    20% IT Managed Services
    40% Cybersecurity
    20% Cloud Consulting & SI +1
    20% Compliance Consulting

    Focus Areas

    10% Help desk
    20% Disaster Recovery
    20% Network +3
    20% Security
    20% Software Evaluation
    10% Managed Hosting Services

    C3SA Cyber Security & Audit, a small Cybersecurity company, is based in Ottawa, Canada. The team focuses on Cybersecurity and cloud consulting & SI.

    Read more
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  • RavLet Web Services Logotype

    5.0 1 review
    $1,000+
    $25 - $49 / hr
    50 - 249
    Cornwall, Canada

    Services provided

    20% IT Managed Services
    25% E-Commerce Development
    15% Cybersecurity +4
    10% Custom Software Development
    10% IT Strategy Consulting
    10% Low/No Code Development
    10% Web Development

    Focus Areas

    65% Help desk
    35% Managed Hosting Services

    RavLet Web Services offers expertise in WordPress and React Native development, providing comprehensive infrastructure solutions for startups. The reviews highlight the company's efficient project management and impressive deliverables, with particular praise for their highly skilled developers. While the cost was noted as a potential area for improvement, clients expressed overall satisfaction with their experience.

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1 Genieall
2 GCOM Support

List of the Top 2 Ottawa Outsourced Help Desk Services

  1. Genieall Logotype

    Genieall

    $1,000+
    $100 - $149 / hr
    10 - 49
    Ottawa, Canada

    Ability to deliver

    35.4/40.0
    18/20 Reviews
    8.3/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    60% IT Managed Services
    20% Help desk
    40% Other
    View Profile Visit Website
  2. GCOM Support Logotype

    GCOM Support

    $1,000+
    $100 - $149 / hr
    2 - 9
    Ottawa, Canada

    Ability to deliver

    27.7/40.0
    16.2/20 Reviews
    5.8/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    70% IT Managed Services
    20% Help desk
    30% Other
    View Profile Visit Website
  3. Grade A Logotype

    Grade A

    $5,000+
    $100 - $149 / hr
    50 - 249
    Ottawa, Canada

    Ability to deliver

    5.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    100% IT Managed Services
    20% Help desk
    View Profile Visit Website
  4. Demand ITS Inc Logotype

    Demand ITS Inc

    $1,000+
    $100 - $149 / hr
    2 - 9
    Ottawa, Canada

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    60% IT Managed Services
    50% Help desk
    40% Other
    View Profile Visit Website
  5. Pythian Logotype

    Pythian

    $25,000+
    $300+ / hr
    250 - 999
    Ottawa, Canada

    Ability to deliver

    6.6/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    6/10 Market Presence

    Service focus

    20% IT Managed Services
    20% Help desk
    80% Other
    View Profile Visit Website
  6. Clever Dog IT Systems Logotype

    Clever Dog IT Systems

    Undisclosed
    $100 - $149 / hr
    2 - 9
    Ottawa, Canada

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    75% IT Managed Services
    20% Help desk
    25% Other
    View Profile Visit Website
  7. Malleum Logotype

    Malleum

    $10,000+
    $200 - $300 / hr
    50 - 249
    Ottawa, Canada

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    20% IT Managed Services
    20% Help desk
    80% Other
    View Profile Visit Website
  8. CareWorx Logotype

    CareWorx

    $5,000+
    $100 - $149 / hr
    50 - 249
    Ottawa, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% IT Managed Services
    20% Help desk
    50% Other
    View Profile Visit Website
  9. Technety Logotype

    Technety

    Undisclosed
    $50 - $99 / hr
    2 - 9
    Ottawa, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% IT Managed Services
    15% Help desk
    75% Other
    View Profile Visit Website
  10. C3SA Cyber Security & Audit Logotype

    C3SA Cyber Security & Audit

    Undisclosed
    Undisclosed
    10 - 49
    Ottawa, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% IT Managed Services
    10% Help desk
    80% Other
    View Profile Visit Website
  11. RavLet Web Services Logotype

    RavLet Web Services

    $1,000+
    $25 - $49 / hr
    50 - 249
    Cornwall, Canada

    Ability to deliver

    6.1/40.0
    0/20 Reviews
    2.1/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% IT Managed Services
    65% Help desk
    80% Other
    View Profile Visit Website

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