ZKJ TECHNOLOGY PTE.LTD Reviews (1), Pricing, Services & Verified Ratings

AI Development E-Commerce Development
Chatbots & Conversational AI
Confidential
Feb. 2025 - June 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I am very satisfied with this company."

Jun 8, 2026

Marketing Manager, Customer Service Company

Anonymous

eCommerce
Singapore
201-500 Employees
Online Review

ZKJ TECHNOLOGY PTE.LTD provides AI and machine learning solutions for a customer service company. The team has created an AI agent that solves complex problems across all channels and is driven by large models.

ZKJ TECHNOLOGY PTE.LTD has helped the client automate 55% of their calls, reduce callback queuing abandonment by 23%, cut average wait time by 81%, increase customer satisfaction by 20%, and boost policy renewals by 15%. The team is efficient, communicative, and innovative.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of an ecommerce company

Describe what your company does in a single sentence.

Customer Service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZKJ TECHNOLOGY PTE.LTD to accomplish?

Multi-language automated outbound improves call efficiency
accurately identifies customer intent
increases conversion rates

SOLUTION

How did you find ZKJ TECHNOLOGY PTE.LTD?

Online Search

Why did you select ZKJ TECHNOLOGY PTE.LTD over others?

High ratings
Great culture fit
Good value for cost
Company values aligned

How many teammates from ZKJ TECHNOLOGY PTE.LTD were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Instadesk AI Agent solves complex problems across all channels.

2. Powered by large models and visually orchestrating agents, it quickly builds enterprise-specific AI agents.

3. Extensive industry experience: Using data from over 40 industries to train models, we have accumulated a wealth of industry solutions in smart manufacturing, cross-border e-commerce, finance, and other fields.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The bot handled 55% of calls automatically, covering balance inquiries, claim status, and due date checks. Callback queuing reduced abandonment from 35% to 12%. Average wait time dropped from 8 minutes to 1.5 minutes – an 81% reduction. Customer satisfaction increased from 68% to 88%. The insurer also saw a 15% increase in policy renewals because customers could get answers quickly. The total annual savings in lost sales and agent overtime reached PHP 2 million.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistantly met deadlines, communicated efficiently, and quickly addressed any issues of feedback.

What was your primary form of communication with ZKJ TECHNOLOGY PTE.LTD?

Virtual Meeting

What did you find most impressive or unique about this company?

Instadesk combines mature enterprise experience with cutting edge AI innovation. Whether you need to automate outbound campaigns, handle inbound traffic intelligently, or deploy omnichannel chatbots, Instadesk delivers measurable improvements in operational efficiency and business growth.

Are there any areas for improvement or something ZKJ TECHNOLOGY PTE.LTD could have done differently?

I am very satisfied with this company.

RATINGS

5.0

ZKJ TECHNOLOGY PTE.LTD

AI technology drives innovation growth

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