Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
There were some bugs in the software, but we had a good process of documenting them through screenshots and having Zignuts Technolab work on them. We had a 3-month bug fixing phase which was part of the original scope. We recorded around 150 bugs in our ticketing system.
Our hotel and restaurant clients liked the software overall. The usability was mainly set on our side, so Zignuts Technology was not involved in creating flows. The platform ran fast and had no lagging.
How did Zignuts Technolab perform from a project management standpoint?
In the beginning, we moved within timelines, but the charts and graphs took a bit longer. In total, we came to be two months behind, but we were already expecting that. Besides our team, Zignuts Technolab also assigned a quality assurance manager who checked in from time to time to see if we were satisfied. He didn't have such a large involvement, but it was nice to see that someone besides us was looking at the quality.
What did you find most impressive about Zignuts Technolab?
Zignuts Technolab had a bigger team in the background, so whenever our resources ran into an area for which they didn't have much expertise, they could rely on other people in their company. We were only building a web app, but Zignuts Technolab did have Android and iOS resources. If we wanted to extend the product on mobile, we could have done it using Zignuts Technolab. Things went unexpectedly smoothly on the development end, compared to the nightmare stories I'd heard about outsourcing to India.
Are there any areas Zignuts Technolab could improve?
We built some diagrams showing how many coupons were being redeemed and shared. That part took a bit longer to build, probably because we didn't specify it precisely enough. Zignuts Technolab had less of an understanding in terms of design here, so we had to clearly state what we wanted things to look like.