ZeroHero Tech

BACKGROUND

Introduce your business and what you do there.

I'm the owner of NovaHomeRestore. We're a construction company from Halifax, HRM, that works on floors, paints, and windows.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZeroHero Tech?

We hired ZeroHero Tech for website design and development.

SOLUTION

What was the scope of their involvement?

We initially had a consultation with the team, and they offered to change our company name to something related to our work. We followed their advice, and they've helped us with branding from scratch and the prints of business cards and banners.

They've changed our logo and registered our new name in Nova Scotia. They've given us 250 business cards as part of their plan and advertised our company on Google, Facebook, and Instagram. So, they've conducted PPC and trade marketing.

They've also set up our location on Google Maps and monthly maintenance for our WordPress website. They've uploaded photos to the website and made any changes to the design or updates we request.

What is the team composition?

We've had meetings with 3–4 teammates.

How did you come to work with ZeroHero Tech?

We found them through Google. They responded quickly and reached out a day after we submitted our request. Their price was fair, and they were graduate students starting their company, so we decided to work with them. They were friendly people, so we didn't have any issues.

How much have you invested with them?

We've spent $3,500 CAD on the website. We've also paid $100 CAD per month for maintenance.

What is the status of this engagement?

We started working together in July 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't seen any big changes in the first six months and received no calls, but the team has said it's part of the process. We need to spend more on Google Ads and SEO to be more visible to local people. We've invested in Google Ads and SEO and started getting calls from businesses and local people.

How did ZeroHero Tech perform from a project management standpoint?

The owner is friendly. He shares his phone number with me so I can reach him directly for anything urgent. We communicate via email.

What did you find most impressive about them?

We like their ideas. They came up with our brand name because we knew nothing about design. They've offered us some designs and created forms for each of our services, like floor removal. Vinyl, laminate, or hardwood all have different prices. Clients can easily get a quote according to their budget; we love that idea.

They have also offered our logo's color and design, which we like.

Are there any areas they could improve?

We sent a few requests for changes, which took longer than expected. I asked them to respond quickly, but they said they had issues with their servers, and some websites on the server were down. It wasn't their fault, but they should've informed us earlier.

So, it would only be regarding communication: After getting a request, take quicker action; maybe they could give their team more to cover in busy times. However, for these two years, everything has been pretty fine.

Do you have any advice for potential customers?

Try to check different designs for your website and ask for different designs to find your desired template. We spent a lot of money on our website, and it's worth finding the right design. Spending time on this before is much worse, and make some changes later.

BACKGROUND

Please describe your company and position.

I am the Founder of Pinco

Describe what your company does in a single sentence.

Website Design, SEO, UI/UX, Branding, IT Support in HRM

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZeroHero Tech to accomplish?

• Better soft skills

SOLUTION

How did you find ZeroHero Tech?

Online Search

Why did you select ZeroHero Tech over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from ZeroHero Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged the vendor to improve the user experience of our web platform. Their responsibilities included conducting user research, analyzing user behavior, and redesigning key user flows. They provided us with wireframes, interactive prototypes, and a detailed UX audit report. The main deliverables were a complete redesign of the onboarding process, improved navigation structure, and a set of usability recommendations tailored to our user personas. Their UX team also collaborated closely with our developers to ensure smooth handoff and implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of the UX improvements, we observed a 25% increase in user retention and a 30% reduction in bounce rate within the first month after launch. The new onboarding flow also led to a 40% increase in user sign-ups. Additionally, we received positive feedback from users regarding the platform’s ease of use and overall experience. These metrics clearly demonstrated the success of the project and the impact of the vendor’s UX work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective. They followed a clear timeline and consistently delivered all items on schedule. Communication was smooth and transparent throughout the project. They used project management tools to keep us updated on progress and were always responsive to our feedback and needs. Whenever adjustments were required, they adapted quickly without compromising quality. Their team was proactive, detail-oriented, and easy to collaborate with.

What was your primary form of communication with ZeroHero Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me the most was their deep understanding of user behavior and their ability to translate insights into intuitive design solutions. They didn’t just focus on visuals — they truly cared about how users interact with the product. Their attention to detail, creative problem-solving approach, and genuine dedication to improving the user experience made them stand out. Additionally, their collaborative attitude and openness to feedback created a very productive working relationship.

Are there any areas for improvement or something ZeroHero Tech could have done differently?

Overall, our experience with ZeroHero Tech was very positive. If there’s one area for potential improvement, it would be to provide more frequent progress updates during the early stages of the project. While everything was delivered on time and met our expectations, having more check-ins in the initial phase could have helped align our vision even more efficiently. That said, they were always open to feedback and quick to adjust when needed.

BACKGROUND

Please describe your company and position.

I am the Administrative assistant of a healthcare company

Describe what your company does in a single sentence.

We provide medical and health support for elder peoples

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZeroHero Tech to accomplish?

• Website Development
• Website Design
• SEO
• SEM

SOLUTION

How did you find ZeroHero Tech?

Online Search

Why did you select ZeroHero Tech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired ZeroHero Tech to handle both our website development and SEO, and they exceeded our expectations. The team was highly professional, communicative, and delivered a fully functional, fast, and visually appealing website. Their SEO strategies significantly improved our site's visibility, and we saw noticeable traffic growth. They provided regular updates, addressed our concerns promptly, and ensured a smooth launch. Highly recommend them for anyone looking for expert web development and SEO services!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We partnered for our website development and SEO, and the results have been impressive. They delivered a sleek, responsive website with excellent performance, significantly reducing load times and improving user experience. Their SEO efforts also paid off—we saw a noticeable increase in organic traffic, with key search rankings improving from page 3 to page 1. Our website’s visibility and engagement metrics have improved, and we’ve gained more qualified leads. The team was professional, communicative, and always ready to address our needs. Highly recommend them for anyone looking for reliable web development and SEO services!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly efficient and well-structured. They adhered to the agreed timelines, delivering each phase of the project on schedule. Communication was seamless, with regular updates and clear reporting on progress. Whenever we had questions or needed adjustments, they were responsive and proactive in finding solutions. Their ability to address our needs quickly and effectively made the entire process smooth and stress-free.

What was your primary form of communication with ZeroHero Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about ZeroHero Tech was their commitment to quality and attention to detail. Their ability to seamlessly integrate our requirements while maintaining a strong focus on performance and SEO made them exceptional. Their proactive communication and willingness to go the extra mile to ensure our satisfaction truly set them apart.

Are there any areas for improvement or something ZeroHero Tech could have done differently?

Everything was great, and we had no issues throughout the project. The team delivered exactly as promised with excellent execution.