Zenotix AI LLC

BACKGROUND

Please describe your company and position.

I am the Laywer of A. Hameed Associates

Describe what your company does in a single sentence.

I own a Law Firm, we provide legal services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenotix AI LLC to accomplish?

• Automate the customer support

SOLUTION

How did you find Zenotix AI LLC?

Referral

Why did you select Zenotix AI LLC over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Zenotix AI LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zenotix AI has completely transformed the customer support including by implementing AI. Now AI handles Automated Customer support inquiries 24/7. Follow-ups.  Which increases the client satisfaction, improved lead conversion, and freed up staff to focus on high-value legal work

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Response time reduction

Client inquiry handling 90% inquiries were fully resolved by AI without human involvement, Staff time saved, and it is cost effective and efficient. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their customer support is just amazing, their customer support representative Sara is amazing, she guides me every thing very well, and they deliver everything on time. 

What was your primary form of communication with Zenotix AI LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their way of implementing AI in my business, I would say 10/10. They did free audit and give me the report and they started working. Their customer support was good, they respond within 30 seconds. 

Are there any areas for improvement or something Zenotix AI LLC could have done differently?

N/A