Name: ZAPTA Technologies
Address: 144/2, B Block Bankers Town Lahore., Lahore, Pakistan, 54000, PK
Telephone: +923074002456
Price range: $25 - $49
Rating: 5.0

Custom Software Design & Development

ZAPTA Technologies is an AI driven software design and development company that partners with startups, enterprises, and funded ventures to deliver tailored digital solutions. We turn your ideas into scalable products, whether it’s building MVPs, enterprise-grade platforms, or assembling dedicated teams. We combine top talent of 500+ engineers, and collaborated with Fortune 500s including Meta, Walmart, Disney, Cisco and Nissan.

Min project size
$10,000+
Hourly rate
$25 - $49 / hr
Employees
50 - 249
Locations
Lahore, Pakistan
Year founded
Founded 2020

Overview by:

Nasir Ali

CEO About the Team

No have been added yet...

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 4.9 /5

What Clients Have Said

ZAPTA Technologies is praised for providing good value for cost, with multiple clients noting that their pricing fits budgets without compromising quality. Specific project costs weren't disclosed, but clients consistently highlight their effective project management and timely delivery, making them a reliable choice for software development.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 27 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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ZAPTA Technologies Review Insights

Overall Review Rating

5.0

Quality 4.9
Schedule 4.9
Cost 4.9
Willing to Refer 5.0

Top Mentions

Review Highlights

Responsive and Professional Communication

Clients appreciate ZAPTA Technologies' responsive communication and professionalism. They maintain open communication lines through virtual meetings and messaging apps, ensuring client needs are addressed promptly.
Innovative Approach to Software Development

ZAPTA Technologies is recognized for their innovative approach to software development, integrating advanced technology with user-friendly interfaces, setting them apart as industry leaders.
Areas for Improvement in Communication

While communication is generally praised, some clients suggest that ZAPTA Technologies could improve by providing more frequent updates and being more proactive in suggesting solutions, particularly in UI/UX design.
Impressive Technical Expertise

Clients commend ZAPTA Technologies for their technical prowess, particularly in UI/UX design, web development, and integration of complex functionalities. Their innovative approach and use of cutting-edge technology are highlighted.
Effective Cost Management

ZAPTA Technologies is noted for providing good value for cost, making them an attractive option for budget-conscious clients. Their pricing structure is often aligned with client budgets.
Cultural and Value Alignment

Clients choose ZAPTA Technologies not only for their technical skills but also for their cultural fit and alignment with company values, which fosters a collaborative and positive working relationship.

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ZAPTA Technologies Reviews

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Web Development
Less than $10,000
Jan. - Mar. 2022

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"Their good quality, fast communication, and the right price are impressive in the workflow."

Mar 29, 2022

Managing Partner, Advisory Firm

Federico Rossi

Other industries
Bologna, Italy
1-10 Employees
Online Review
Verified

AN advisory firm hired Zapta Technologies (Pvt) Limited for web development services. The team has revamped the client's website and developed its UI design.

Thanks to ZAPTA Technologies (Pvt) Limited's efforts, the client is able to develop its website's frontend. The team has utilized Google Meet to communicate and provide progress updates. Their adequate resources, on-time delivery, and communication have stood out in the partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder and Managing Partner of RBHQ, an Italian advisory firm with US presence. We follow our clients through growth paths that encompass Market Analysis, Business Model Innovation, Brand Management and execution

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ZAPTA Technologies (Pvt) Limited, and what were your goals?

We have bought services from Zapta for three projects. First one was for UI of a proprietary RBHQ app, second one was our website revamping and third one was for the development of a Clients' site.

SOLUTION

How did you select ZAPTA Technologies (Pvt) Limited and what were the deciding factors?

We searched online using IT platforms and I got to talk to Zapta CEO Mr.Nasir Ali. Price was good and Mr.Ali was very accomodating and responsive

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Starting with first project, we had some basic FIGMA layouts and we needed a proper design in order to develop the front end for. We explained the job to Zapta Team and they came up with a professionally looking layout. Delivery was done through FIGMA. In other projects they have developed using wordpress or they built a website from scratch using PHP laravel

How many people from the ZAPTA Technologies (Pvt) Limited team worked with you, and what were their positions?

CEO, UI expert, Dev expert. I'd then say a total of 3 people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The developers of our proprietary APP were satisfied about the quality of FIGMA and were able to develop the front end effortless.

Describe their project management style, including communication tools and timeliness.

We have used both Google Meet talks to align each other on requirements and whatsapp quick messages for quick updates and work in progress status

What did you find most impressive or unique about this company?

Quite fase in delivering, easy communication, Wordpress website was done using easy to install and update plugins. That was much appreciated. Their good quality, fast communication, and the right price are impressive in the workflow.

Are there any areas for improvement or something they could have done differently?

According to European/US standards they need to be a little more proactive. This means suggesting solutions. This applies especially on UI/UX part while in dev phase of websites (I mean suggesting technologies etc) they were quite proactive

RATINGS

4.5

Mobile App Development UX/UI Design Web Development
Less than $10,000
Jan. - Feb. 2025

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Their ability to make an AI sound empathetic and medically accurate was impressive."

Aug 30, 2025

Marketing Analyst, BrightPath Solutions

Maddox Rafael

Advertising & marketing
Usa River, Tanzania
51-200 Employees
Online Review

ZAPTA Technologies developed a HIPAA-compliant patient scheduling platform for a healthcare SaaS provider. The platform included a built-in AI assistant that integrated with the client's EHR.

The solution helped the client resolve 68% of queries without human intervention, reducing the staff's workload. ZAPTA Technologies managed the project well using Jira, held weekly demos, and delivered clear sprint deliverables. Their AI's empathetic and medically accurate responses stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Analyst of BrightPath Solutions

Describe what your company does in a single sentence.

We’re a healthcare SaaS provider helping clinics digitize patient management and telehealth workflows

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?

Build a HIPAA-compliant patient scheduling platform with integrated video consultations

SOLUTION

How did you find ZAPTA Technologies?

Online Search

Why did you select ZAPTA Technologies over others?

High ratings
Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAPTA built an AI assistant trained on our FAQs and medical protocols. It integrated with our EHR to automate appointment booking and reminders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Patient queries resolved without human intervention rose to 68%, reducing staff load

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Managed with Jira, weekly demos, and clear sprint deliverables.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to make an AI sound empathetic and medically accurate was impressive.

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

More proactive documentation sharing during the initial phase could have helped.

RATINGS

5.0

Custom Software Development Mobile App Development Web Development
Less than $10,000
April 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their ability to merge AI with human-centered content curation was impressive."

Jun 19, 2025

Operations Director, Swiftline Ventures

Finley

Business services
South - USA
1-10 Employees
Online Review

ZAPTA Technologies produced lifestyle content for a digital media company. The team created engaging, relatable lifestyle content tailored specifically for Gen Z audiences.

Thanks to ZAPTA Technologies, the client saw a 2.4x increase in session length and a rise in content completion rates across all user segments. The team was great at communicating and kept the client in the loop. They adjusted the roadmap based on data the client was seeing.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Operations Director of Swiftline Ventures

Describe what your company does in a single sentence.

We’re a digital media company producing lifestyle content and streaming interviews for Gen Z audiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?

Create engaging, relatable lifestyle content tailored specifically for Gen Z audiences.

SOLUTION

How did you find ZAPTA Technologies?

Online Search

Why did you select ZAPTA Technologies over others?

Pricing fit our budget
Good value for cost

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create engaging, relatable lifestyle content tailored specifically for Gen Z audiences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Session length increased by 2.4x and content completion rates rose across all user segments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great communicators; they adjusted the roadmap based on data we were seeing and kept us in the loop.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to merge AI with human-centered content curation was impressive.

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

ZAPTA Technologies could enhance their offering by improving UI personalization, expanding cross-platform support, and providing more transparent performance analytics.

RATINGS

5.0

Custom Software Development Mobile App Development Web Development
Less than $10,000
March 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their healthcare domain knowledge and patient-first design approach were impressive."

Jun 19, 2025

Business Analyst, SkyTrail Innovations

Vincent Parker

Business services
Central - USA
11-50 Employees
Online Review

ZAPTA Technologies developed a HIPAA-compliant patient dashboard for a digital health platform. The team integrated video calls, prescription tracking, and AI-powered appointment reminders into the ERM system.

The client's patient engagement improved by 50%, and no-shows dropped by 35% within three months. ZAPTA Technologies coordinated excellently with the client's team and released items on time, ensuring a smooth collaboration. The team also impressed the client with their healthcare knowledge.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Business Analyst of SkyTrail Innovations

Describe what your company does in a single sentence.

We’re a digital health platform helping chronic care patients access virtual consultations and track treatment progress.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?

Provide accessible and timely virtual consultations for patients managing chronic conditions.

SOLUTION

How did you find ZAPTA Technologies?

Online Search
fiver

Why did you select ZAPTA Technologies over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAPTA helped us design and build a HIPAA compliant patient dashboard with secure video calls, prescription tracking and AI powered appointment reminders. The entire platform was integrated with our ERM system and launched smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Patient engagement improved by 50% and no-shows dropped by 35% within three months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent coordination with our clinical team and timely releases made the collaboration smooth.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their healthcare domain knowledge and patient-first design approach were impressive.

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

ZAPTA Technologies could improve by enhancing user onboarding, offering more customizable features, and increasing transparency around data security and AI-driven insights.

RATINGS

5.0

Custom Software Development Mobile App Development
Less than $10,000
January 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Their deep understanding of logistics data and operational pain points was impressive."

Jun 19, 2025

Marketing Lead, BrightHaven Digital

Hayden

Information technology
West - USA
1-10 Employees
Online Review

ZAPTA Technologies developed a real-time dashboard for a logistics and last-mile delivery service. The dashboard included predictive delay alerts, driver behavior insights, and warehouse performance metrics.

Thanks to ZAPTA Technologies, the client saw a 20% reduction in delivery delays and an 18% decrease in idle warehouse time. The team conducted check-ins and was transparent about the project roadmap, ensuring an effortless collaboration. They also understood the client's operational pain points.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Lead of BrightHaven Digital

Describe what your company does in a single sentence.

We’re a logistics and last-mile delivery service operating across the GCC.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?

Ensure fast, reliable, and cost-effective last-mile delivery solutions tailored to the GCC region.

SOLUTION

How did you find ZAPTA Technologies?

Online Search
fiver

Why did you select ZAPTA Technologies over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAPTA delivered a real time dashboard with predictive delay alerts, driver behavior insights and warehouse performance metrics. They also added map based tracking dynamic route suggestion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery delays were reduced by over 20% and idle warehouse time dropped by 18%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their weekly check-ins and roadmap transparency made collaboration effortless.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of logistics data and operational pain points was impressive.

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

ZAPTA Technologies could improve by offering more personalized financial insights, expanding integration options, and enhancing mobile user experience.

RATINGS

5.0

Custom Software Development Mobile App Development Web Development
Less than $10,000
Jan. - Feb. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their process was security-conscious, deadline-driven, and always aligned with regulatory requirements."

Jun 19, 2025

Product Manager, BluePeak Analytics

Anonymous

Business services
Toronto, Ontario
11-50 Employees
Online Review

ZAPTA Technologies developed a financial services platform's client onboarding portal with biometric authentication, document uploads, and KYC verification flows. The system now automatically verifies users.

ZAPTA Technologies reduced the client's onboarding time by 70% and significantly decreased ID verification error rates. The team was security-conscious, deadline-driven, and aligned with regulatory requirements. They also balanced great UX with compliance in a complex fintech environment.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Product Manager of BluePeak Analytics

Describe what your company does in a single sentence.

We’re a financial planning platform helping users manage wealth with real time advisory tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?
Empower users with real-time financial insights through intelligent advisory tools.

SOLUTION

How did you find ZAPTA Technologies?

Online Search
fiver

Why did you select ZAPTA Technologies over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAPTA built our client onboarding portal with biometric authentication, document uploads and KYC verification flows. The system now automatically verifies and registers users

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New client onboarding time reduced by 70% and error rates in ID verification dropped significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their process was security-conscious, deadline-driven, and always aligned with regulatory requirements.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The way ZAPTA balanced great UX with compliance in a complex fintech environment. .

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

ZAPTA Technologies could enhance user experience by adding personalized financial coaching, expanding third-party integrations, and improving mobile accessibility.

RATINGS

5.0

Mobile App Development UX/UI Design Web Development
Less than $10,000
March 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their precision in balancing AI innovation with health compliance was impressive."

May 31, 2025

Administrator, Sovanza

Mark Wilson

Other industries
Central - USA
1-10 Employees
Online Review

ZAPTA Technologies developed an AI-driven MVP for an IT services company. The solution aimed to validate the client's product idea and meet core user needs.

ZAPTA Technologies' work reduced the client's average diagnosis time, and most of the users reported enhanced confidence using the tool. The team had a well-structured project management approach with frequent demos and test-driven development. Their precision and industry expertise stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the administrator of sovanza

Describe what your company does in a single sentence.

Medisync AI develops secure digital tools for hospitals to improve diagnostics, record keeping, and patient insights.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?

We hired ZAPTA Technologies to develop a scalable, AI-driven MVP that could quickly validate our product idea and meet core user needs.

SOLUTION

How did you find ZAPTA Technologies?

Online Search
fiver

Why did you select ZAPTA Technologies over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired ZAPTA Technologies to develop a scalable, AI-driven MVP that could quickly validate our product idea and meet core user needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Average diagnosis time reduced significantly and most of the users reported enhanced confidence using the tool.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rigidly structured with frequent demos and test driven development.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their precision in balancing AI innovation with health compliance was impressive.

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

None major. They proved to be one of the most well-rounded teams we’ve worked with.

RATINGS

5.0

Custom Software Development Mobile App Development Web Development
Less than $10,000
February 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were collaborative and transparent."

May 31, 2025

Manager, itish studio

Ali Usman

Media
Northeast - USA
1-10 Employees
Online Review

ZAPTA Technologies developed an AI engine for a SaaS platform. The team integrated the AI engine into the client's backend and exposed it via APIs. The AI engine tracked user behavior and engagement patterns.

Thanks to ZAPTA Technologies, the client saw a 27% increase in user retention and a 100% increase in content completion rates within the first month. The team was collaborative, transparent, and adaptive. They quickly adjusted to the client's changes and communicated well through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the manager of itish studio

Describe what your company does in a single sentence.

Pathwise is a SaaS platform, helping team upskill through curated micro learning powered by behavioral data.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?

We hired ZAPTA Technologies to develop a scalable, AI-driven MVP that could quickly validate our product idea and meet core user needs.

SOLUTION

How did you find ZAPTA Technologies?

Online Search
fiver

Why did you select ZAPTA Technologies over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAPTA built an AI engine that tracked user behavior, engagement patterns and quiz performance to personalize learning content. The system was integrated into our backend and exposed via clean APIs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our user retention increased by 27%, and content completion rates doubled in the first month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Collaborative and transparent. They adapted quickly when we pivoted UX mid sprint.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They were collaborative and transparent. They adapted quickly when we pivoted UX mid sprint.

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

Could improve sprint review visuals to help non-technical stakeholders.

RATINGS

5.0

Custom Software Development Mobile App Development UX/UI Design
Less than $10,000
May 2025

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They didn’t just build, they understood our machines and needs."

May 31, 2025

Manager, Paragon Estimating

Zellia T.

Other industries
South - USA
1-10 Employees
Online Review

ZAPTA Technologies developed a custom software solution for a smart manufacturing company. The solution included a machine learning system that analyzes sensor data to predict equipment failures.

The solution has helped the client reduce equipment downtime by 32% and make maintenance planning data-driven. ZAPTA Technologies organized the project well, focusing on QA and resolving issues quickly. Moreover, internal stakeholders praised the team's innovative approach to AI.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the manager of paragon estimating

Describe what your company does in a single sentence.

Neuroforge industries provide smart manufacturing solutions and industrial automation technologies for large scale production facilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?
We engaged ZAPTA Technologies to build a custom software solution that seamlessly integrated AI capabilities to enhance user experience and operational efficiency.

SOLUTION

How did you find ZAPTA Technologies?

Online Search
fiver

Why did you select ZAPTA Technologies over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAPTA built a machine learning system that analyzed sensor data to predict potential equipment failures before they occurred. They integrated this into our on site systems allowing plant supervisors to receive real time alerts and diagnostics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Equipment downtime dropped by 32% in the first three months of deployment. Maintenance planning is now data-driven and proactive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exceptionally organized. Weekly sprints, quick resolution of blockers and a strong QA focus.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

ZAPTA combines AI innovation with real world industrial awareness. They didn’t just build, they understood our machines and needs.

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

ZAPTA combines AI innovation with real world industrial awareness. They didn’t just build they understood our machines and needs.

RATINGS

4.5

Mobile App Development UX/UI Design Web Development
Less than $10,000
Apr. - May 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were highly agile and responsive."

May 29, 2025

Technical Support Engineer, Couchbase

Elion Joe

Other industries
West - USA
1-10 Employees
Online Review

ZAPTA Technologies developed machine learning models for a financial services company. The team integrated the models into a live dashboard with predictive charts, alerts, and client-specific recommendations.

Thanks to ZAPTA Technologies, the client saw a 65% drop in customer support response time and a 40% increase in customer satisfaction within two months. The team maintained weekly sprints, delivered consistent progress updates, and was highly agile and responsive. They communicated via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Technical Support Engineer of Couchbase

Describe what your company does in a single sentence.

We provide digital investment and portfolio management services for retail and institutional clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAPTA Technologies to accomplish?

Digital Investment

SOLUTION

How did you find ZAPTA Technologies?

Online Search

Why did you select ZAPTA Technologies over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ZAPTA Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAPTA developed machine learning models for portfolio risk scoring and integrated them into a live dashboard with predictive charts alerts and client specific recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

14 What were the measurable outcomes from the project that demonstrate progress or success?
Customer support response time dropped by 65% and customer satisfaction improved by 40% within two months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ZAPTA maintained weekly sprints, clear timelines and delivered consistent progress updates. They were highly agile and responsive.

What was your primary form of communication with ZAPTA Technologies?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to create highly empathetic and context aware Chatbot that truly reflects our brand voice.

Are there any areas for improvement or something ZAPTA Technologies could have done differently?

More proactive documentation sharing during the initial phase could have helped.

RATINGS

5.0

Showing 11-20 of 28 Reviews

Our Story

ZAPTA Technologies vision is to empower businesses globally through cutting-edge tech. Our mission is built on hiring the top 5% of talent and driving continuous learning to remain leaders in custom and AI-driven software.

Meet the Team

At ZAPTA Technologies, we help startups, scaleups, and enterprises launch future-ready digital products with speed, UX precision, and emerging tech like GenAI.

At ZAPTA, we work with startups, businesses, and bold thinkers who want to create the future. If you're ready to break old rules, embrace new ideas, and make a real difference—let’s connect.

Quick Facts

5 years in business

Tools and Technology

Slack

Google Meet

Jira

ClickUp

Google Drive

Salesforce

HubSpot

Power BI

Azure

Google Workspace

Commonly Asked Questions

You can visit our Contact Us page and utilize our call-scheduling feature. It will easily let you book a time slot that accommodates your availability. We’ve mentioned our phone number and email address for your ease as well and you can call us directly for consultation.

To obtain a quote from ZAPTA Technologies, simply visit our official website and navigate to the "Contact Us" page. There, you'll find various channels to reach our team, including email addresses and online inquiry forms. Feel free to reach out directly, providing details about your project or the specific services you're interested in. We upon assessing your requirements ensure the quote is tailored to your needs.

ZAPTA Technologies is a custom software development and design company that builds digital products with the best user experience. Specifically, we offer Web Development, Mobile Development, MVP development, Generative AI development regarding software development.

ZAPTA Technologies is guided by a set of core values that form the foundation of our organization. We prioritize open and transparent communication to foster collaboration and , while professionalism and seriousness remains in every aspect of our work. Moreover, we are dedicated to staying aware of the latest trends in technology, emphasizing kindness and respect in our interactions and instilling responsibility throughout our approach to underscore accountability.

To learn more about ZAPTA Technologies you can explore various options. For instance, you can visit our official website, reach out to our company directly, explore our social media platforms, and read our online reviews and testimonials. You may also explore industry-related publications and news articles that feature ZAPTA Technologies.

Locations (3)

144/2, B Block Bankers Town Lahore. Lahore, Pakistan 54000

101 - 150

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ZAPTA Technologies (Pvt.) Limited

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Nasir Ali

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ZAPTA Technologies

Custom Software Design & Development

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ZAPTA Technologies Reviews

Web Development for Advisory Firm

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Patient Scheduling Platform for Healthcare SaaS Provider

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Lifestyle Content for Digital Media Company

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Patient Dashboard Dev for Digital Health Platform

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Dashboard Dev for Last-Mile Delivery Service

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Custom Software Development for Financial Planning Platform

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Web, Mobile App Dev & UX/UI Design for IT Services Company

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Custom Software Development for SaaS Platform

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UX/UI Design & Dev for Smart Manufacturing Company

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