YouDigital.com

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an implementation services company. We work with several companies to figure out their business and architect a plan to solve any problem that they may have.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with YouDigital.com?

Our clients constantly need to use technology for their business transformation, so we wanted a partner to help us enhance those services.

SOLUTION

What was the scope of their involvement?

YouDigital.com deliverables include updates to custom code for our platform. They’ve also helped us in support with creating coded dashboards and reports. We lean on them for any best practice advice regarding coding and general recommendations before starting a project.

We’ve been working with them on a retainer, so they currently provide support, maintenance, and assistance with other projects that may arise.

What is the team composition?

We’ve worked with around ten people from their team, including their CTO and analytics experts.

How did you come to work with YouDigital.com?

We were looking for a partner and found several companies, but we chose YouDigital.com because they seemed like they properly understood our needs, were critical thinkers, and responded quickly with thought. They stood out from other providers, so we gave them an initial project, which they crushed, so we’ve been working together since.

How much have you invested with them?

We’ve invested around $100,000 with them so far.

What is the status of this engagement?

We started working together in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve tracked their work, and the standard deviation for any project where they’ve been involved has been near zero, which is insane. We’ve collaborated on over 100 projects, and they’ve always been great — they’re just what we need.

How did YouDigital.com perform from a project management standpoint?

Everything has been timely and punctual. In terms of tools, we use Monday.com.

What did you find most impressive about them?

I’m picky for service providers, and I feel comfortable sending work to them because I know there’s always someone from their team ready to take it. It’s a sense of security being able to rely on them to work with us and look for solutions for our business. Also, the rest of our team loves them too, and that’s important as well.

Are there any areas they could improve?

We’d like them to grow their staff to give them even more work.

Any advice for potential customers?

I recommend people to work with them. They have good customer service and are flexible. Also, they’re good at communicating and understanding what you want. Overall, be confident in their selection; they’re awesome.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a law office that helps people file appeals for denied state benefits in California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with YouDigital.com?

We were trying to scale up to capture more customers since we’re a volume-based business. We brought in YouDigital to set up our Salesforce.

SOLUTION

What was the scope of their involvement?

We had a broad idea of what we needed to be done, going into the project, but we relied on YouDigital’s expertise to execute it while staying within the allocated budget. We set goals and landmarks and got everything organized before they went into actual development. 

YouDigital programmed a brand new procedure for handling incoming clients and onboarding them. They streamlined this complex process since it involved multiple people in different departments. 

At every milestone, they provided me information and examples of what they’ve finished. The team also made it live for me and actual clients to try and give feedback on. They then took that feedback and made improvements until the system was perfected and workable. 

What is the team composition?

I worked directly with Maciej (CTO & Co-Founder).

How did you come to work with YouDigital.com?

YouDigital was recommended to me back in 2017–2018. I decided to give them a try since they seemed to really know what they were talking about. 

How much have you invested with them?

We spent around $15,000–$20,000. We initially had a limited budget, but we expanded it at every stage as I was able to take up more clients. 

What is the status of this engagement?

We began our partnership around the end of 2017. We continued our engagement sporadically to make some changes, adjustments, or fixes to the system.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

YouDigital has created a really amazing and useful Salesforce process for us. It has helped us sign up all of the clients that we’re enjoying today. We’ve moved from being a company that trains 4–5 people per week to being an organization that signs up to 45 per week. 

How did YouDigital.com perform from a project management standpoint?

YouDigital was always incredibly responsive, professional, and knowledgeable. They were also willing to work within our budget and rework our goals accordingly, which was huge. I was able to gradually parlay whatever income I had because they broke down the project into steps. They helped me accomplish something that I couldn’t initially afford and I could not be happier with our partnership. 

We communicated via email and sometimes through Skype. 

What did you find most impressive about them?

The most impressive thing about YouDigital was their professionalism and reliability. A good 99.99% of companies out there provide one-size-fits-all solutions to their customers, which isn’t good. YouDigital, however, didn’t superimpose our project into a ready-made template. They didn’t just want to close a deal with us; they truly sought to provide a solution that addressed our needs. 

They told us what they could and couldn’t do within our budget and we ended up with a completely customized, high-quality product that actually works. 

Are there any areas they could improve?

I can't think of anything. I was very happy and satisfied and I wouldn't have done anything differently.

Do you have any advice for potential customers?

Spend a lot of time defining what you're trying to accomplish and explain it to YouDigital as best as you can. Don't limit yourself to your budget, even if what you’re looking to implement is going to be very expensive, because they will help you figure out how to make it happen incrementally.

BACKGROUND

Introduce your business and what you do there.

I work in the operations area of a computer software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with YouDigital.com?

We were looking for salesforce development through custom management software.

SOLUTION

What was the scope of their involvement?

YouDigital.com provides project-level and ad hoc support whenever we need to support salesforce operations. Whenever we need something done, we send them requirements, go on to review them, and they’ll go off and do the development work. They also have access to our system, where they work in our sandboxes, and we proceed to do the user acceptance testing afterward. If everything is working after that process, we promote the changes to our production system.

They mainly enhance and create the functionality within our salesforce application, with specific capabilities that require customization. They improve processes and assist in reporting any situation that presents to our business.

What is the team composition?

We’ve been working with three people throughout the project.

How much have you invested with them?

We spent around $10,000 a year with them.

What is the status of this engagement?

We started working together in August 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve aligned our business with our processes to make things better and more straightforward for our users. The work that YouDigital.com delivers is always high-quality and receives positive feedback — they hit the nail on the head whenever we ask them to do something.

How did YouDigital.com perform from a project management standpoint?

They’ve been great; we’re based in different places globally, and YouDigital.com has identified the times we can jump on conference calls to review processes, go over requirements, and make sure they know what we need. They also commit to the timeframes that we agree upon.

What did you find most impressive about them?

The responsiveness of their staff is great; they’re also knowledgeable, collaborative, and our experience has always been positive. Also, they always meet our expectations, which is a good thing.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — our project is fairly targeted. The team is good, and they’re easy to collaborate with.

Any advice for potential customers?

Engage with them; their team is knowledgeable. We couldn’t be happier with their work — the value they provide for the price we pay is exceptional.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at a company that provides yacht chartering services around the world. We also provide connected services like skipper courses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with YouDigital.com?

We were developing our CRM.

SOLUTION

What was the scope of their involvement?

According to our business requirements, YouDigital has provided Salesforce customization. We approved each deliverable, and they moved on to the next task. It was a pretty standard project.

What is the team composition?

We’ve worked with three people, including Pawel (Co-Founder & Managing Director), Maciej (Co-Founder & CTO), and a developer.

How did you come to work with YouDigital.com?

When I entered the company, they were already our supplier.

How much have you invested with them?

We’ve paid between €20,000–€50,000 (approximately $24,000–$60,000 USD) over the last two and a half years.

What is the status of this engagement?

When I started here two and a half years ago, they were already here.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

YouDigital provides good communication while delivering bug-free and precise work. They’re providing continuous optimization for our Salesforce platform. They clarify all questions, and they never develop something that we didn’t ask for.

How did YouDigital.com perform from a project management standpoint?

In terms of communication and meeting deadlines, they’re okay. Jira is our main communication platform and ticketing system, and we also use email.

What did you find most impressive about them?

Their team is full of nice and humble people trying to do a good job. If there’s a problem, they’re able to communicate. They’ve never been aggressive.

Are there any areas they could improve?

I don’t know if there’s something they could do better. I couldn’t give my full attention to them because of other projects, so sometimes, they would have to push me for a response.

Do you have any advice for potential customers?

I’d tell them to give YouDigital a try. They collaborate well, and they approach issues in a nice way. We never had a problem discussing it if something was taking too much or if there was a problem with bugs.

BACKGROUND

Please describe your company and your position there.

MCC METAL CASTS is a manufacturing and a retail company, which was founded in 2014. It has focused on artistic casting of medals, coins, pins, key rings and statuettes. Due to the increasing popularity of sporting events, the company grew rapidly and today employs 25 people. Every month MCC Medale has hundreds of orders for its customers in Europe, Asia and America. Since the beginning of its business activities, the company has over 1.500.000 individual art foundry orders is carried out. Besides qualified skilled workers the company employs artists who are unique, develop designs that are appreciated worldwide. Bartłomiej Pakuła is a CEO and a founder of MCC Medale.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire YouDigital.com?

• Implementation of Salesforce.com
• Custom software development on Salesforce platform
• After roll-out support and user training
• Consulting and discovery workshops

What were your goals for this project?

• introduce 360-degree overview of the client
• apply standardized sales process
• add automations for recurring tasks
• reduce too much administrative work and data entry

SOLUTION

How did you select this vendor?

We selected YouDigital as a recommended partner by Salesforce who is the vendor of the software. We were also impressed by their professionalism during sales process and quality discovery workshops they carried out with us. We knew we were in good hands.

Describe the project in detail.

The objective was to replace a combination of self-developed CRM and various MS Excel tables with a proper scalable CRM solution.

What was the team composition?

A business consultant who gathered and evaluated all client requirements and a developer who was responsible for implementation and technical advisory. They were supported also by a project manager who took care of timely delivery and reported anything that required our attention.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to the central database, no information is lost. Sales Cloud enabled introduction of a structured sales process and brought transparency to the work of the sales staff. Sales employees save more time through automation of recurring tasks. 2 times faster realization of orders. ability to process more orders from clients–on average by 23 per cent.

How effective was the workflow between your team and theirs?

There was a dedicated project manager who ensured that the agile methodology is executed properly. Thanks to her work we and YouDigital had no problems with meeting deadlines. If there was any potential issue or threat to the delivery it was communicated very soon and in the right manner. Without a PM this project would take longer to complete.

What did you find most impressive about this company?

They possess the ability to quickly deliver what they promised. They have a team of very skilled and knowledgeable consultants and developers who can offer advice about best solution for him. YouDigital team is also very flexible and able to work with challenging and changing requirements.

Are there any areas for improvement?

We do not see such right now.

BACKGROUND

OPPORTUNITY / CHALLENGE

• Salesforce software projects development and mantainance

SOLUTION

• Pricing fit our budget
• Good value for cost
• Company values aligned

• Developing, configuring, and modifying APEX code
• Implementation and maintenance of Salesforce environment.
• Support system integration testing (SIT user acceptance testing (UAT). 
• Create technical documentation for reference and reporting.

RESULTS & FEEDBACK

BACKGROUND

Please describe your company and position.

I am a manager of an ecommerce company

Describe what your company does in a single sentence.

We develop omnichannel ecommerce ecosystems

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YouDigital.com to accomplish?

• Implementing Service Cloud

SOLUTION

How did you find YouDigital.com?

• Referral
• Other

Why did you select YouDigital.com over others?

• Referred to me

How many teammates from YouDigital.com were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implementation of Salesforce Service Cloud

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working Service Cloud environment

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were responsible for projectmanagement. We hired Youdigital specialists to work in our team.

What was your primary form of communication with YouDigital.com?

• Virtual Meeting

What did you find most impressive or unique about this company?

Their flexibility and pragmatism were impressive.

Are there any areas for improvement or something YouDigital.com could have done differently?

no