The Yellow Spot

BACKGROUND

Please describe your company and position.

I am the Manager Operations and Customer Service of Hdfc life

Describe what your company does in a single sentence.

Specialises in leadership training, leadership coaching,  soft and behavioral training for companies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Yellow Spot to accomplish?

• Increase in productivity
• Employee satisfaction
• Employee growth

SOLUTION

How did you find The Yellow Spot?

Referral

Why did you select The Yellow Spot over others?

Referred to me

How many teammates from The Yellow Spot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contacted The Yellow Spot for various sessions for different level of employees.  The goal was to pull the people out of silos, complacency and lack of trust.  

The Yellow Spot team worked with our key people to understand the concerns and customised 4 workshops in a span of three months.

Our team saw great results in terms of their overall attitude and are now motivated to work smarter and better

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced TAT, increased customer satisfaction, work completed without having to sit behind the team members 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very systematic. They have great plannjng and execution.  They are friendly and our employees opened up to them well

What was your primary form of communication with The Yellow Spot?

Email or Messaging App

What did you find most impressive or unique about this company?

Their style is fresh and very adaptive.. they kept adapting to our challenges and changing concerns of the team

Are there any areas for improvement or something The Yellow Spot could have done differently?

Nothing at all.. it was all too good.. in fact we got to learn a lot