Yappalot - Hosted PBX Toronto Reviews (1), Pricing, Services & Verified Ratings

Accounting Call Center Services
Less than $10,000
Jan. 2025 - Ongoing

5.0

Quality: 4.5

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

"It’s rare to find a tech company that balances great service with reliable technology so well."

Jul 2, 2025

Owner, Digital Marketing Firm

Sandra Lawson

Information technology
Canada
11-50 Employees
Online Review

Yappalot—Hosted PBX Toronto provides VoIP services for a digital marketing firm. The team aims to enhance the client's internal communication.

Yappalot - Hosted PBX Toronto's efforts have resulted in a 35% reduction in missed customer calls, a 20% increase in response efficiency, and less than 1% dropped calls. The team is well-organized, keeps the client informed, and maintains clear timelines throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of the company.

Describe what your company does in a single sentence.

We’ve been using Yappalot for our internal team communication and it's been pleasantly smooth. Setup was easy, call clarity is reliable, and it just works. It's not flashy — which we appreciate — just solid and dependable. We’ll definitely consider using them again as our team grows.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yappalot - Hosted PBX Toronto to accomplish?
VOIP Service

SOLUTION

How did you find Yappalot - Hosted PBX Toronto?

Clutch Site

Why did you select Yappalot - Hosted PBX Toronto over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

I have a digital marketing company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our project with Yappalot were quite impactful. We saw a 35% reduction in missed customer calls within the first two months, thanks to their reliable VoIP solution. Additionally, internal team communication improved significantly, leading to a 20% increase in response efficiency across departments.
Call quality metrics also showed consistent improvement, with less than 1% dropped calls and crystal-clear audio. These results clearly demonstrated progress and helped us build a more responsive and connected communication system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yappalot's project management was smooth and well-organized from the start. They kept us informed at every stage and maintained clear timelines. All deliverables were provided on schedule without the need for repeated follow-ups. Whenever we had questions or changes, their team responded quickly and professionally, always making sure our needs were addressed. It felt like they genuinely cared about getting things right for us.

What was your primary form of communication with Yappalot - Hosted PBX Toronto?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Yappalot was how seamlessly their VoIP service integrates with everyday business operations. The call quality is consistently clear, and the setup was surprisingly straightforward. What really stood out, though, was their customer support—responsive, knowledgeable, and genuinely helpful. It’s rare to find a tech company that balances great service with reliable technology so well.

Are there any areas for improvement or something Yappalot - Hosted PBX Toronto could have done differently?

Overall, my experience with Yappalot has been great.

RATINGS

5.0

Yappalot - Hosted PBX Toronto