webVDEO

BACKGROUND

Please describe your company and your position there.

I am a Customer Service Consultant in TREE CASE MANAGEMENT, INC. TREE CASE MANAGEMENT (TCM) IS THE CONSULTANT OF CHOICE. We are a professional arboricultural consulting firm providing analysis, testimony, and litigation support services in evaluating damages and developing cost appraisals. Clients include attorneys, corporations, government agencies, neighborhood councils, property managers, landscape architects, and professions within the construction industries.

We have successfully completed over 1200 cases throughout California with services ranging from wild land fire expert witness testimony to specialized landscape damage loss analysis, and tree root & infrastructure management conflicts. We have extensive expert witness services assessing fire damage and claims associated with over 200 cases in multiple fires throughout California.

The assignments required extensive damage documentation, repair and mitigation cost analysis, and direct participation in mediations, settlement conferences, and court cases. Greg Monfette, owner of Tree Case Management, has served as an expert witness performing forensic work for cases up to $20,000,000. He has testified at bench and jury trials, at over 80 depositions, and 40 mediations and arbitrations. Tree Case Management (TCM) is dedicated to the enhancement of your community and the protection of the environment as the preeminent authority on matters related to root and infrastructure damage, tree preservation and retention, and tree and plant health, while ensuring through our expertise and objectivity the safety, preservation, functionality and beauty of your natural surroundings.

Trees in our developed environment present a challenge, requiring careful planning and vigilant maintenance. The shared public trust of governments, businesses and homeowners is to ensure that tree plantings grow, thrive and remain safe. When a problem occurs—if a tree causes damage or becomes a public safety hazard—a source for advice and mediation is often needed. This is the role of TCM to bring a comprehensive, objective viewpoint to the diagnosis, appraisal and evaluation of arboricultural issues. As Registered Consulting Arborists we are called upon to advise in the most challenging situations that necessitate experience in the science and practice of arboriculture, as well as specific expertise in the practical, ethical and objective role of the consultant.

We strive to be the arboricultural experts of choice to assist law firms, insurance companies, utilities, and developers, municipalities, landscape planners and architects, homeowners, individuals and organizations coping with disaster mitigation, and others requiring authoritative knowledge and perspective on trees and plant life. In addition to court case work, we specialize in root analysis, structural stability and the overall evaluation of the root collar area in determining various needs, or addressing various concerns.

We perform our excavation with the use of an Air-Spade which uses a patented supersonic nozzle that focuses the air “like a laser beam” to break up the soil. The soil can then be easily removed from the excavation site without damaging the roots. Air exiting the nozzle is at twice the speed of sound (approximately 1300 mph) which allows for best digging conditions with the effort of tree preservation in mind, even in the hardest soils. And the best of all is that it is not harmful to the roots or the adjacent infrastructure.

At TCM we have the unique and unparalleled ability to:

• Provide expert witness testimony in cases involving damage or injury related to trees
• Provide analysis, testimony, and litigation support services in evaluating fire damage cases to determine loss valuations
• Conduct appraisals of tree value for property insurance claims
• Evaluate the environmental impact of land development
• Guide the long-term planning for placement and maintenance of trees
• Offer valuable information about the preservation of existing trees
• Inspect plant material to determine health and safety
• Educate the public, and public officials, about the of existing trees
• Counsel homeowners on the evaluation, planning and preservation of trees
• Conduct root-crown-evaluations to identify underground conditions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webVDEO, and what were your goals?

Our website was created over 13 years ago and had become outdated. Since we didn't have in-house developers to invest in a new website, we hired this team to design and develop a WordPress site for us. By doing this, we are right now happy with the increase of our traffic substantially.

SOLUTION

How did you select webVDEO and what were the deciding factors?

We searched online for web developers in our area and selected them by seeing their portfolio and their past activity with happy client's. We mainly emphasis these factors to choose them- past projects, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. After a few iterations, their team designed and developed an informational WordPress site. They updated the content to reflect our company's services and created a landing page with a contact form.

How many people from the vendor's team worked with you, and what were their positions?

A project manager named Andrew was our main point of contact throughout the process. There were also 2 full stack developers Jenny & Gina and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 90% increase in traffic, and our incoming leads doubled month over month thanks to the landing page. Clients love the updated design, and they now have a better understanding of our services.

Describe their project management style, including communication tools and timelines.

We had daily stand-ups with their project manager Andrew who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Email, Phone, Slack, Jira, and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update. My team had never worked with WordPress before, so they took the time to teach us how to update the content ourselves.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on the contact form. We let them know, and they were quick to fix the issues.

BACKGROUND

Please describe your company and your position there.

I am the Chief Technology Officer (CTO) at UNITED COLLISION SPECIALISTS. Our Company is about a top rated Body Shop in Los Angeles. Our aiming always to outdo ourselves in our field, our technicians are continually trained in all of the latest developments in the auto body industry. We work with only the most technologically advanced equipment to supply our technicians with every possible resource to make repairs as efficient and long-lasting as possible.

We started out with the mission to make groundbreaking advances in our industry, while innovating the provider-customer relationship dynamics so that customers can know they are getting their money’s worth, and a little extra. We have been performing quality auto body repair in the greater Los Angeles area. Our goal is to deliver high-quality collision repairs at fair and competitive pricing while minimizing any inconveniences.

Our skilled technicians utilize state-of-the-art tools and equipment to properly handle your vehicle’s collision repairs. This professionalism will give you unprecedented peace of mind when you need repair work on your vehicle. We repair all brands and work with most major insurance companies.

HERE IS THE FULL LIST OF OUR SERVICES- Full Service Collision Repair Aluminum, Uni-Body and Steel Repairs Frame Alignment and Change Over Carbon Fiber and Fiber Glass Repairs Plastic Repair and Paintless Dent Removal Full Service Mechanical Repair Electronic System Diagnostics and Repair Engine and Drivetrain Repair Wheel Repairs and Tires AC Evac / Recharge Computerized Paint Color Matching Estimating and Insurance Claims Processing Towing and Storage Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webVDEO, and what were your goals?

Our website was created over 9 years ago and had become outdated. Since we didn't have in-house developers to invest in a new website, we hired this team to design and develop a WordPress site for us. By doing this, we were able to increase our traffic substantially by the end.

SOLUTION

How did you select webVDEO and what were the deciding factors?

We searched online and found positive reviews from past customers, we decided to talk with the WEBVDEO customer representative and were satisfied with customer service from the first interaction.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to share all project requirements, followed by the submission of the initial mockup and wireframes.

How many people from the vendor's team worked with you, and what were their positions?

We worked initially with the customer account manager, and subsequently with the project manager and the head of the technical team. The CEO and some other top management were also involved in some communications.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our team and the focal groups used to validate the work are satisfied with final result.

Describe their project management style, including communication tools and timelines.

We had weekly progress meeting with the project manager and with other team members whenever required.

What did you find most impressive or unique about this company?

WEBVDEO is 100% customer-oriented. They understood all the project’s requirements and implemented them, even when the additional time was required.

Are there any areas for improvement or something they could have done differently?

We are generally happy with the final result, all minor issues during the project were solved.

BACKGROUND

Please describe your company and your position there.

I'm the Information Technology Manager at DREAMS IN DETAIL. DREAMS IN DETAIL IS A PREMIER FULL SERVICE EVENT PLANNING, PRODUCTION, DESIGN, AND RENTAL COMPANY SPECIALIZING IN ELEGANT WEDDINGS, INNOVATIVE EVENTS, LUXURIOUS CELEBRATIONS. Every aspect of Dreams In Detail’s events are meticulously managed by the renowned design and production expertise of the Dreams In Detail Events team.

As a testament to Dreams In Detail’s innovative, imaginative and luxurious event design and management strategies, the team has garnered multiple industry awards, press, features, and accolades. The team, lead by Nicole Harris, ensures that the full potential of client’s dreams come to fruition. The impeccable taste and stylish touches that seem unimaginable, are flawlessly executed by the event planning, design, and production team at Dreams In Detail.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webVDEO, and what were your goals?

Our website was created over 6 years ago and had become outdated. Since we didn't have in-house developers to invest in a new website, we hired WEBVDEO team to design and develop our site for us. By doing this, we were hoping to increase our traffic substantially.

SOLUTION

How did you select webVDEO and what were the deciding factors?

We searched online for web developers in our area in Los Angeles and shortlisted 5. After interviewing them, we chose this vendor (WEBVDEO) based on their past projects, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. After a few iterations, their team designed and developed an informational WordPress site. They updated the content to reflect our company's services and created a landing page with a contact form.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 2 full stack developers from WEBVDEO team and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 90% increase in traffic, and our incoming leads doubled month over month thanks to the landing page. Clients love the updated design, and they now have a better understanding of our services.

Describe their project management style, including communication tools and timelines.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Email, Slack, Jira, and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update. My team had never worked with WordPress before, so they took the time to teach us how to update the content ourselves.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on the contact form. We let them know, and they were quick to fix the issues.