WEB4PRO

Please describe your company and your position there.

I am the Manager and Software Application Developer at Bright Dot I.K.E. We are a software development, web applications, and web design company based in Athens, Greece. We provide integrated solutions for new technologies in the IT field. Designing and implementing websites and web applications is our main occupation.

For what projects/services did your company hire WEB4PRO?

We hired WEB4PRO for developing a module to allow us to add extra fields to checkout.

What were your goals for this project?

Our main challenge was to find a reliable team that can meet our requirements in delivering results within a specific time frame. We urgently needed a software engineer to cover a part of the work. WEB4PRO team met our expectations.

How did you select this vendor?

I found this company via Google search. I looked through their services range, found them a good fit for my project and sent a request on their website. I quickly got a response, we had a talk with their Project Manager and I chose their team for the cooperation.

Describe the project and the services they provided in detail.

They created custom functionality for the websites’ checkout on Ubercart. The complexity of the works is defined by the technology used on the website prior to WEB4PRO’s involvement

The website was built using the Ubercart module for Drupal 8. Ubercart is not supported since 2015, thus there is no documentation to it and it‘s complicated in use on Drupal 8.

What was the team composition?

There was one software engineer to carry out module development, and a project manager who coordinated our cooperation.

Can you share any information that demonstrates the impact that this project has had on your business?

They fully proved their skills and dedication to the project. WEB4PRO team has developed a module as expected in time and with high quality from a technical perspective.

How was project management arranged and how effective was it?

Our communication was pleasant. I’ve worked with their project manager Anastasiia, and I can say that she is truly professional. The working process was smooth, and we had no miscommunication.

What did you find most impressive about this company?

They are great professionals from a technical and business standpoint. We’ve had smooth communication and working process, and in the end, I received a high-quality working module which was what I wanted from our cooperation.

Are there any areas for improvement?

No, I can’t think of anything specific.

Please describe your company and your position there.

I’m СЕО at UKAD, a Software development company. We are focused on building software solutions along with web design using a diverse technology stack. Among our clients are corporate clients and entrepreneurs, operating in eCommerce, eLearning, Sports/Betting, Traveling, Social Media, and other industries.

For what projects/services did your company hire WEB4PRO?

WEB4PRO helps us with web development capabilities. They provide experienced WordPress developers for our external projects. They are involved in the development and customization of new and existing WordPress sites.

What were your goals for this project?

We needed dedicated developers for our external web development team to create websites and custom solutions on WordPress. We required software engineers who can work remotely. These candidates had to be experienced in frontend and backend WordPress development, be able to perform complex third-party integrations, implement ready designs, work with WooCommerce, and also speak English well. WEB4PRO software engineers met our requirements, and from time to time, they help us with WordPress projects.

How did you select this vendor?

I’ve met WEB4PRO’s CEO, Marat Mingazov on the conference five years ago. After several interviews with offered candidates and the selection stage, we’ve started work on the first project. This cooperation grew into a constant work and partnership, and now whenever we need help, WEB4PRO provides a highly skilled and communicative team for these needs.

Describe the project and the services they provided in detail.

There are various websites on which WEB4PRO software engineers worked together with our team. Most of them are WordPress websites for different businesses, from corporate to services websites. I’d say each of these projects requires high performance, usability, and designed to reach various business goals of our clients. WEB4PRO team is good at understanding and carrying out these points with a client in mind. For example, they worked on booking functionality, marketing features, and complex integrations connecting the client’s website to the third-party service. As a result, these features help our clients engage their website visitors and convert them into customers.

What was the team composition?

3 WEB4PRO's software engineers work for our external team. When we need additional specialists for websites' development, we ask for more people for the project.

Can you share any information that demonstrates the impact that this project has had on your business?

I can point out that their software engineers are highly-skilled and responsive. They are helpful, open-minded, and always try to gain insight into the business logic of each project. They became the members of our team, work with our managers, share our views, and follow our company processes. It helps us work productively together and deliver the target results on time.

How was project management arranged and how effective was it?

WEB4PRO project management approach is flexible and proactive. They use agile methodology, and the development cycle is smooth. Their managers’ support is outstanding. Overall, the team has excellent communication skills and meet the clients’ requirements.

What did you find most impressive about this company?

They are responsible and flexible as a team. I’m satisfied with our long-term partnership and know that we can rely on them. Their software engineers performing their tasks on high quality and professional level. They are willing to work on challenging tasks and deliver exceptional results.

Are there any areas for improvement?

I think that we have a positive experience of working together, and I am glad that we continue our cooperation.

Introduce your business and what you do there.

I’m a project manager for Maven Agency. We do IT development work for local businesses in South Africa.

What challenge were you trying to address with WEB4PRO?

We were working with a large client that required Magento programming for a stocktaking solution.

What was the scope of their involvement?

WEB4PRO was our development partner for developing the Magento platform, building new features to meet the client’s requirements. It lets customers purchase items online that aren’t held in a store. Once the item moves from a warehouse to the store, the user can then go and pick it up.

We’ve used Scrum methodology to develop the platform. WEB4PRO worked with different folks throughout the project, from planning to ticket implementation to product refinement. They handled themselves professionally in each meeting, making me proud to represent them.

What is the team composition?

We work with three developers and one manager. 

How did you come to work with WEB4PRO?

Our company has collaborated with WEB4PRO on multiple projects in the past. This was my first time working with their team, however.

How much have you invested with them?

We’ve spent between $25,000 and $50,000.

What is the status of this engagement?

The project started in February 2019 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Every sprint has gone well with WEB4PRO. The team delivers a high level of quality, and we know exactly what to expect from each session. WEB4PRO can conduct their own sprint reviews, which our client has been very happy about. The client has actually called back the WEB4PRO team to work on outside-of-scope tasks related to their market.

We’ve now entered a user-assisted testing phase, and WEB4PRO is working with us on that side of things. We have every intention of working with them again should their development skills fit with future projects’ needs.

How did WEB4PRO perform from a project management standpoint?

I’m very happy with WEB4PRO’s project management. They pay attention to detail in order to add value. They followed the full story in our planning process, but they also understood the refinement stage, provided valuable feedback. The team leads daily standups that make me comfortable. They give progress updates and identify issues or blockers that we can help resolve. WEB4PRO’s management throughout the project has made my life a lot easier.

What did you find most impressive about them?

WEB4PRO delivers what they intend to on each sprint.

Are there any areas they could improve?

No, nothing negative stands out to me.

Any advice for potential customers?

One of the biggest concerns about working with an overseas team is a language barrier. However, WEB4PRO is proficient in English. Not all of the developers speak it, but their point of contact communicates fluently and understands enough about Magento to translate our requests. All in all, WEB4PRO delivers high-quality work that is well work the money. It’s not as daunting to work with them as you might think.

Please describe your company and your position there.

Software development company. I'm an Account Management lead

For what projects/services did your company hire WEB4PRO?

WEB4PRO helped a lot with Magento projects. We don't have magento skills in our company and had to tap into WEB4PRO expertise. They preformed really well, showing not just technical knowledge but also valuable communication skills, which is so hard to get from developers. Responsible, dedicated and seemed always being on a line. Integrated well with our team.

What were your goals for this project?

We worked on several projects using Magento. The goal was to augment our team with Magento 2 developers and meet project objectives by delivering high quality code and heavy communication. We had 2 projects completed successfully, and continue working on new opportunities.

How did you select this vendor?

We contacted with CEO, Marat Mingazov and conducted a few interviews.

Describe the project and the services they provided in detail.

They worked on solution design, developed it and tested. Helped with risk managements. Shared a lot of good suggestions for the product features and maintenance.

What was the team composition?

Several WEB4PRO Magento developers worked integrated to our internal team. Provided testing and more resources on demand. We've completed several projects, team sizes were 6 and 7 team members.

Can you share any information that demonstrates the impact that this project has had on your business?

We've got a really good review from our customers for 1 project we did together with WEB4PRO and continue support on another project. We are happy to say that we managed to build trust with the customers and we have more opportunities for now. I would definitely recommend connecting with WEB4PRO for Magento needs.

How was project management arranged and how effective was it?

We augmented our team with WEB4PRO specialists. The project management was on our side, though Serge did really great job playing tech lead role and managing fully developers and handling all technical questions directly with our US-based clients.

What did you find most impressive about this company?

They are good partners and are willing to invest in our relationship. They are supporting agile development and have a high tolerance to ambiguity which was crucial for our company. Always ready to help, consult, brainstorm complex tasks and find the best solution counting project budgeting and time constraints.

Are there any areas for improvement?

I think they are already professionals. I think we can both improve our collaboration by syncing our processes.

Introduce your business and what you do there.

I am a product manager at a digital agency in Paris.

What challenge were you trying to address with WEB4PRO?

We had an increase in our production and needed a team to help us achieve our client goals.

What was the scope of their involvement?

We’ve completed around 20 projects together. Typically, they integrate with our team to develop various Drupal and WordPress web applications.

One project was an e-commerce web shop developed on Drupal Commerce and available in different languages. There are different products available to purchase and each one has a different process. In a separate project, we worked on a corporate WordPress recruitment platform. Overall, our work together has been successful.

What is the team composition?

For the e-commerce project, we worked with three members of their team. We have a project manager on our side, who also manages their personnel. If needed, we can rely on one contact from their team.

How much have you invested in them?

We've spent $250,000–$500,000 cumulatively for our various projects. 

What is the status of this engagement?

We worked with them on the e-commerce project from November 2018–June 2019. Our work is ongoing with new projects.

What evidence can you share that demonstrates the impact of the engagement?

Internally, we like that they are very flexible and adapt to our development and security process, as well as our communication processes.

They’re committed to our projects and are always by our side for major deadlines. If we have to deliver something, they will sometimes work over the weekend and late in the day in order for us to achieve major deadlines. Recently, we went through a security audit and only had minor returns. The quality of their work was reportedly great.

How did WEB4PRO perform from a project management standpoint?

We like that they take the time to explain their process. When we ask them to explain what they are doing, they are always available, and they teach well. We use Slack for communication, which is useful.

What did you find most impressive about them?

Their dedication to our success is outstanding. Additionally, the team is always nice. Even in moments of high pressure, they're still kind and committed.

Are there any areas they could improve?

There were some minor punctuality issues on their end. However, we discussed the issue, and they’ve made the required changes.

Do you have any advice for potential customers?

My advice is to explain the global context for your project. Don’t hesitate to set up tools for communication, as they help a lot.

Please describe your company and your position there.

I’m the director of delivery operations at DVELP. We build real-time communication solutions for heavily regulated industries.

For what projects/services did your company hire WEB4PRO?

We needed to hire an external resource to provide ongoing resources to support our own development teams. 

What were your goals for this project?

We wanted to bring in specialists who could provide expertise and increase the capacity of our delivery teams. They needed experience in HTML, CSS, and JS, as well as strong attention to detail.

How did you select this vendor?

We worked with some WEB4PRO individuals on previous projects, so we knew they could provide the expertise we required.

Describe the project and the services they provided in detail.

WEB4PRO supports multiple projects. They play an active part in our delivery team by adapting to our delivery processes and suggesting improvements. They also participate in design reviews and provide feedback in close collaboration with our design teams. They even make suggestions for product improvements. WEB4PRO liaises directly with our clients as needed. 

What was the team composition?

We primarily work with one frontend developer.

Can you share any information that demonstrates the impact that this project has had on your business?

Work is ongoing for these projects, and they’re an important source of recurring revenue.

How was project management arranged and how effective was it?

Their team is very effective at proactive communication, but we largely use our own project management system. WEB4PRO contributes hugely to flow of communication by being able to speak directly to our clients.

What did you find most impressive about this company?

WEB4PRO is supportive and provides input when required. They’re also willing to be flexible when things need to get done.

Are there any areas for improvement?

No, there are no areas for improvement.

Please describe your company and your position there.

eWave is an independent digital transformation agency that specializes in commerce and industry disruption. Through research, service design thinking, and our unique process methodology, we help brands indentify the must-win moments for their clients. As the head of consulting, I have overseen the agency’s expansion to a cross-continental commerce powerhouse with numerous business arms spanning all areas of digital business. Focused on delivering digital transformations for global brands, I analyze and offer industry-proven recommendations on all aspects of company processes to drive business goals.

For what projects/services did your company hire WEB4PRO?

We engaged WEB4PRO for remote Magento development services, specifically creating Magento extensions as part of our product development team. We were looking for solutions partners who could assist with the onboarding of skilled resources and provide the knowledge and expertise required.

What were your goals for this project?

With the complex task of growing our web development team 100% year over year, we wanted solid additional resources. That included people who could integrate into our culture, follow our processes, and blend seamlessly with our internal members. 

How did you select this vendor?

We contacted WEB4PRO’s CEO directly via LinkedIn and established communications. We were seeking candidates who were not only experienced and officially certified in Magento 2 development, but also able to perform complex customizations and third-party integrations, work with Magento Commerce, and speak English fluently. The WEB4PRO software engineers met every requirement.

After conducting several interviews and selecting a few developers who seemed to fit best, we began working on a few internal and less urgent tasks to assess the cooperation. The partnership has contintued to strengthen over the years.

Can you go into detail about the services they provided and the scope of the project?

WEB4PRO augments us with developers who work on internal projects that specifically involve extension development for Magento Open Source and Commerce, including module architecture and third-party integrations. 

What was the team composition?

Several WEB4PRO developers have worked with us on an ongoing basis.

Can you share any information that demonstrates the impact that this project has had on your business?

WEB4PRO has been instrumental in helping us launch multiple projects that would have taken significantly longer had we not found such a strong partner.  

How was project management arranged and how effective was it?

The project management is effective all around.

What did you find most impressive about this company?

WEB4PRO is a reliable B2B company that never forgets the importance of a long-term partnership. I am satisfied with our cooperation and know that we can rely on their willingness to help. We appreciate their flexibility and eagerness to find a common solution. 

Are there any areas where they can improve?

I wish they had an even larger team to accommodate all of our requests. 

Please describe your company and your position there.

I'm the CEO of Dahlquist E-handelskonsulter AB. Our company develops Magento solutions.

For what projects/services did your company hire WEB4PRO?

We hired WEB4PRO to develop customizations in Magento 1 and 2.

What were your goals for this project?

Our project centered on successfully building the functionality to align with our client’s requests.

How did you select this vendor?

I found them on Upwork.

Can you go into detail about the services they provided and the scope of the project?

We have an ongoing working relationship. Our development efforts are currently in progress.

What was the team composition?

The team in total included about five people including the developer from WEB4PRO.

Can you share any information that demonstrates the impact that this project has had on your business?

The results have been very good. The team works fast and sticks to the plan. I’m looking forward to a long relationship with WEB4PRO.

How was project management arranged and how effective was it?

Using Slack, Asana, GitHub, and Everhour for our project was very effective.

What did you find most impressive about this company?

I've been the most impressed by WEB4PRO’s knowledge of Magento.

Are there any areas where they can improve?

There are none as far as I can see.

Introduce your business and what you do there.

I’m the head of X-payments at X-Cart. We develop e-commerce software and provide credit card processing and storing. We also offer a separate product called X-Cart Payments. That product acts as an intermediary between payment gateway APIs and certified application shopping carts like X-Cart, Magento, Zen Cart, OsCommerce, and many others.

What challenge were you trying to address with WEB4PRO?

We needed a development firm to create a software that connects X-Cart Payments with a Magento shopping cart.

What was the scope of their involvement?

WEB4PRO developed a Magento 1 connector for us. It’s an extension that’s installed into Magento to implement PCI-compliant credit card processing. They worked on the whole connection procedure and implemented use cases like displaying credit card forms, PCI-compliant card storing, recurring charges, subscription products, and so on.

After development began, we needed to add new features and improve on what was initially designed. They built the first few versions of the connector as requested, but we realized that our initial idea needed to be developed further as we realized there are many more use cases needed by our users. The project expanded from a one-time task to a continuous engagement that included new version releases and updates.

What is the team composition?

We worked with a project manager and a PHP developer that specialized in Magento. There were a few more people involved in the project that were in charge of payouts and other tasks.

How did you come to work with WEB4PRO?

We found them on Upwork and their quote was realistic. We interviewed a few other companies that bid on the project but decided to hire WEB4PRO based on their expertise in communication, Magento development, and the quality of their portfolio. They were clearly better than their competition.

How much have you invested with them?

We spent $20,000–$25,000 across multiple payments.

What is the status of this engagement?

We worked with them from 2016–2017.

What evidence can you share that demonstrates the impact of the engagement?

Our X-Cart Payments product had zero Magento users before working with WEB4PRO. Thanks to their efforts, the product currently boasts a few thousand users.

How did WEB4PRO perform from a project management standpoint?

Our project manager proactively asked questions about our requirements and general satisfaction. We discussed different project ideas and they were always professional.

What did you find most impressive about them?

What I appreciated most is that they delivered the project and maintained it for a couple of years. Their pricing was affordable and the project created a new way for us to service customers. We can now cater to Magento users and Magento-based solutions. Those solutions are based on the same code, so we can reuse the connector made by WEB4PRO.

Are there any areas they could improve?

I have nothing to say in this regard. We had a positive experience with WEB4PRO.

Do you have any advice for future clients of theirs?

They’re a good company for clients on a tight budget. WEB4PRO can quickly develop products and support them after completion. That was our experience and I’m sure they’ll perform to that level for future clients.

Introduce your business and what you do there.

I'm the owner of Main Merch, a company that sells pop culture merchandise, such as apparel and some novelties. We've been in business for 12 years. 

What challenge were you trying to address with WEB4PRO?

It took us a long time to find a reliable company. We worked with 5–6 vendors before and were not satisfied. We were a small business and had an old website, so our in-house graphic designer designed a new website for us. We were looking for company that could take the design and build a website for us.

What was the scope of their involvement?

One big project they did for us was combining three sites into one super site, enabling people to shop across all of them. I spoke with other companies, but they were not able to offer a good solution and gave us higher quotes. WEB4PRO did a great job with that, so we've been using them for other projects since then.

They worked on six websites for us. We usually give them designs and they develop the code. After that, they provide support, making changes if we request them (for example, when Amazon introduces updates or if we need to add reports).

We're currently working with them on optimizing our server and making our mobile sites more user friendly. We're also starting a revision of the frontend for the desktop.

What is the team composition?

We have one primary point of contact, who has a team underneath him. We also often speak with their owner.

How did you come to work with them?

I contacted about 10 people and WEB4PRO was the first company to respond. Their quick response was important to me because web business is a fast-paced business. They were responding to all my questions within an hour, while it took others a day to get back to me. Also, they offered us a good rate and had positive reviews from other people they'd worked for, so we gave them a chance.

How much have you invested with them?

We've spent about $200,000 with them so far.

What is the status of this engagement?

We started working with them in 2008 and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The quality is very good, but when I do user testing I occasionally notice a bug. It doesn't happen every time and they fix it right away, so that the website is fast and works exactly the way I want it to work.

How did they perform from a project management standpoint?

They're very responsive. I use Trello to upload a task for them and they assign someone to a project, so we can see exactly where they are in the process. I also have an emergency phone number for them. When our website was down during the holiday season, I called them at 4 AM (they're in Ukraine and we're in the U.S.) and they picked up the phone and got down to work. The problem was not related to them, but they were available to fix it immediately.

What did you find most impressive about them?

They offer a rare mix of timeliness, professionalism, rate, and all-around work in the industry.

Are there any areas they could improve?

I can't think of a single thing.

Do you have any advice for potential customers?

Make sure you have a way to track your communication, especially if you work on multiple projects with them. It's important to keep track of each project.