WEB4PRO

Introduce your business and what you do there.

I am the founder of a startup. My company had won some money in a competition, and it's my job to execute the vision of the company. That included building a website. 

What challenge were you trying to address with WEB4PRO?

At the time, I had nothing but sketches. I had used several sites to find freelancers, and I had worked with 3–4 different freelancers already. One of those gave me a good experience but had to end our engagement for personal reasons. The other freelancers were not dependable. Finally, I came upon Sergey, my point man at WEB4PRO, and he did an amazing job.

What was the scope of their involvement?

WEB4PRO did the design and development of my website, which is not your typical e-commerce website. It has e-commerce functionalities, but there are several custom features. For example, people need to be able to build a profile and connect it to Facebook. They can take personality quizzes which saves their results to their profile and updates it with images.

There's a complex feature which lets people compare and contrast their traits with other users visually. People can share their quiz results to Facebook, and there's a blog, a news feed, a store, a home page, an About Us page, etc. There were several complex features that weren't your typical cookie-cutter job. WEB4PRO was able to handle those.

We used Drupal, C++, C#, CSS, and HTML, the typical technologies.

What is the team dynamic?

Sergey was the manager of his squad, but I'm not sure how many people were working under him. Initially, there was a contact person in the first phase who linked me up with Sergey. They probably have a communications head that distributes projects to project managers.

How did you come to work with WEB4PRO?

I had started out using Freelancer.com. That's where I met my first guy. It went well, but he left me with 25% of the website done, and none of the login information. I managed to get 2 more people on Freelancer. I tried a few other websites as well. I probably hired WEB4PRO through Freelancer.

How much have you invested with them?

I spent a little under $10,000 with them.

What is the status of this engagement?

I worked with them from January to September 2016. The process was very active. They worked on the project most of the week, and I asked them for updates here and there. Now that the website completed and launched, the focus is on fixing bugs or making small updates. They used to work quite diligently on the site, and now they're like my doctor: I see them when something goes wrong.

What evidence can you share that demonstrates the impact of the engagement?

We have over 300 profiles created on the website. I'm very satisfied, even though I'm a bit of a perfectionist. We designed the entire website one way and then realized that it wasn't the best way, so they redesigned it with me.

I gave them the freedom to design it how they thought was best based on their experiences. That definitely came through and made a better display. I have a lot of faith in their abilities both to execute what I ask them to do, but also for them to take the initiative and come up with the best way to do something.

How did WEB4PRO perform from a project management standpoint?

I set ambitious deadlines and they didn't always meet them, but they did always get the job done. Sometimes, things took an extra weekend or an extra week, but that was 1 out of 3 times I asked them to do something.

What did you find most impressive about them?

They can handle work that is not necessarily cookie cutter; they can do the cookie cutter features, but they didn't shy away from the custom features that I asked them to build. They did them well, and they are seamless. The custom features ended up flowing well with the rest of the website.

Are there any areas they could improve?

I can't think of anything.

Introduce your business and what you do there.

I am a product manager at a digital agency in Paris.

What challenge were you trying to address with WEB4PRO?

We had an increase in our production and needed a team to help us achieve our client goals.

What was the scope of their involvement?

We’ve completed around 20 projects together. Typically, they integrate with our team to develop various Drupal and WordPress web applications.

One project was an e-commerce web shop developed on Drupal Commerce and available in different languages. There are different products available to purchase and each one has a different process. In a separate project, we worked on a corporate WordPress recruitment platform. Overall, our work together has been successful.

What is the team composition?

For the e-commerce project, we worked with three members of their team. We have a project manager on our side, who also manages their personnel. If needed, we can rely on one contact from their team.

How much have you invested in them?

We've spent $250,000–$500,000 cumulatively for our various projects. 

What is the status of this engagement?

We worked with them on the e-commerce project from November 2018–June 2019. Our work is ongoing with new projects.

What evidence can you share that demonstrates the impact of the engagement?

Internally, we like that they are very flexible and adapt to our development and security process, as well as our communication processes.

They’re committed to our projects and are always by our side for major deadlines. If we have to deliver something, they will sometimes work over the weekend and late in the day in order for us to achieve major deadlines. Recently, we went through a security audit and only had minor returns. The quality of their work was reportedly great.

How did WEB4PRO perform from a project management standpoint?

We like that they take the time to explain their process. When we ask them to explain what they are doing, they are always available, and they teach well. We use Slack for communication, which is useful.

What did you find most impressive about them?

Their dedication to our success is outstanding. Additionally, the team is always nice. Even in moments of high pressure, they're still kind and committed.

Are there any areas they could improve?

There were some minor punctuality issues on their end. However, we discussed the issue, and they’ve made the required changes.

Do you have any advice for potential customers?

My advice is to explain the global context for your project. Don’t hesitate to set up tools for communication, as they help a lot.

Please describe your company and your position there.

eWave is an independent digital transformation agency that specializes in commerce and industry disruption. Through research, service design thinking, and our unique process methodology, we help brands indentify the must-win moments for their clients. As the head of consulting, I have overseen the agency’s expansion to a cross-continental commerce powerhouse with numerous business arms spanning all areas of digital business. Focused on delivering digital transformations for global brands, I analyze and offer industry-proven recommendations on all aspects of company processes to drive business goals.

For what projects/services did your company hire WEB4PRO?

We engaged WEB4PRO for remote Magento development services, specifically creating Magento extensions as part of our product development team. We were looking for solutions partners who could assist with the onboarding of skilled resources and provide the knowledge and expertise required.

What were your goals for this project?

With the complex task of growing our web development team 100% year over year, we wanted solid additional resources. That included people who could integrate into our culture, follow our processes, and blend seamlessly with our internal members. 

How did you select this vendor?

We contacted WEB4PRO’s CEO directly via LinkedIn and established communications. We were seeking candidates who were not only experienced and officially certified in Magento 2 development, but also able to perform complex customizations and third-party integrations, work with Magento Commerce, and speak English fluently. The WEB4PRO software engineers met every requirement.

After conducting several interviews and selecting a few developers who seemed to fit best, we began working on a few internal and less urgent tasks to assess the cooperation. The partnership has contintued to strengthen over the years.

Can you go into detail about the services they provided and the scope of the project?

WEB4PRO augments us with developers who work on internal projects that specifically involve extension development for Magento Open Source and Commerce, including module architecture and third-party integrations. 

What was the team composition?

Several WEB4PRO developers have worked with us on an ongoing basis.

Can you share any information that demonstrates the impact that this project has had on your business?

WEB4PRO has been instrumental in helping us launch multiple projects that would have taken significantly longer had we not found such a strong partner.  

How was project management arranged and how effective was it?

The project management is effective all around.

What did you find most impressive about this company?

WEB4PRO is a reliable B2B company that never forgets the importance of a long-term partnership. I am satisfied with our cooperation and know that we can rely on their willingness to help. We appreciate their flexibility and eagerness to find a common solution. 

Are there any areas where they can improve?

I wish they had an even larger team to accommodate all of our requests. 

Please describe your company and your position there.

I’m a delivery manager at Infopulse, a software engineering & digital transformation company. Infopulse is a trusted partner worldwide providing consulting and engineering solutions for various industries, including eCommerce, High Tech, Banking & Finance, etc.

For what projects/services did your company hire WEB4PRO, and what were your goals?

We worked on the complex eCommerce project for the France market that needed migration from Magento 1 to Magento 2 eCommerce platform. This work includes the migration of complex custom functionality, implemented with custom Magento modules, and requires deep knowledge and understanding of the Magento platform. We decided to partner with WEB4PRO and turn to their eCommerce engineering experience.

How did you select WEB4PRO and what were the deciding factors?

We got acquainted some time ago when working on other projects and got positive recommendations from our partners. Our communication was always productive and friendly, and we felt like we were on the same page.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our eCommerce project had many complex functionalities and features that needed to be moved to Magento 2. This required high skills in Magento 2 development, immersion into complex documentation, and careful re-platforming. The task was to understand the work and all details of Magento modules and preserve all their functions. WEB4PRO's senior eCommerce engineer demonstrated a high level of proficiency and attention, and we are glad to have all works done successfully.

How many people from the vendor's team worked with you, and what were their positions?

1 backend eCommerce engineer worked on the migration of custom functionalities.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

WEB4PRO helped us carry out the successful migration, and after their accurate work, all modules are moved to M2 successfully. Even considering complex functionalities and module architecture, we achieved the desired result with this project and continue implementing Magento 2 development best practices and making improvements together.

Describe their project management style, including communication tools and timelines.

Our teams keep ongoing communication. We get accurate estimations and results according to the agreed terms. Our work process is smooth and effective, allowing us to keep track of all works and move to the target result.

What did you find most impressive or unique about this company?

WEB4PRO team is highly professional and has deep expertise in e-commerce technologies and Magento platform. They are problem solvers who look into detail and offer solutions. We were impressed by their software engineer’s proficiency and attention. Also, we like our communication, their adherence to deadlines, and their accuracy with the focus on quality.

Are there any areas for improvement?

I don't find anything to improve now, and I hope our cooperation will continue on the same level of trust and credibility.

Introduce your business and what you do there.

I am the founder and CEO of Life Enthusiast, which provides products and services to retail and wholesale clients in the alternative health industry. I oversee the company’s operations and make strategic decisions about our business operations. 

What challenge were you trying to address with WEB4PRO?

Twelve years ago, we were a small online store selling nutraceuticals. We needed to upgrade our website several times to keep pace with online developments. We grew to offer 60 brands and over 600 SKUs, together with a library of educational articles. We wanted a site in PHP and Apache with a shopping cart solution. 

What was the scope of their involvement?

They’ve provided primarily e-commerce and PHP development. Over the years, they built 3 versions of the website, upgrading the software and expanding the features and scope. We went with osCommerce, which is an open-source shopping cart platform.

A lot of the things that I wanted to incorporate were not available back then, so many features had to be custom-developed. Today, the site may look pretty simple or standard, but 12 years ago there was little to choose from. WEB4PRO developed things based on my designs and suggestions. We negotiated a full feature set, and they made it happen.

Sometimes, we had communication issues, but most of the work went really smoothly. The features included affiliate management, newsletter integration, and a shopping cart. We did content management, so we had an integration of the articles with each product. The standard shopping cart allowed users to choose a size, color, price, and weight and click to buy.

We have information-rich content and offer some research. I had a lot of referential articles that we needed to link through. We had multiple views of the same database—each article as it relates to the product, category, and application. Each of our products has a list of ingredients, applications, and manufacturers. The database functions kind of like a cube: you can lie it on 6 different sides, and it'll give 6 different views of the same data. That was not common in the feature sets available at the time. WEB4PRO developed that feature for me.

I hired a North American firm to do the design of the website. There are cultural differences between American and Ukrainian views of the world. I found that WEB4PRO’s designs were nice to their eyes but didn’t look right for me. They have multiple developers and many skill sets. I was only using a small section of their expertise for PHP and Apache.

We also dealt with some server and backup issues. WEB4PRO did system work for me where we wanted to make sure that we can restore the site if accidents happen. They offered to work in Magento. They currently maintain the cart. We’re planning to switch to a different platform. We want to use a different shopping cart service, which will signal the end of our partnership with WEB4PRO.

How did you come to work with WEB4PRO?

Web4Pro was recommended by a consultant who was managing our early shopping cart and website development. When we priced things out, doing the work North America was going to cost about 10 times as much as WEB4PRO because they’re based in Ukraine, where the labor costs are a lot lower.

How much have you invested with them?

We’ve spent about $150,000.

What is the status of this engagement?

We started working together in 2005 and continue to collaborate. 

What evidence can you share that demonstrates the impact of the engagement?

Our company grew from a startup to a stable presence, and web traffic increased over the years. The impact of WEB4PRO’s work has been positive, but the metrics are hard to tell because we don’t have a means of comparison. If I’d chosen a developer who cost twice as much, would I have had the results 20% faster? I don’t know.

I have developed a sense of trust with WEB4PRO. We switched from working on a fixed-price basis to by the hour. I give them tasks and know that they’ll charge a fair price. I trust them enough to have an open-ended setup. Some issues came up, but we were able to resolve them. WEB4PRO owned their problems. If they did something wrong, they felt I shouldn’t have to pay for the fix.

How did WEB4PRO perform from a project management standpoint?

They were really good. They used Solid tracking for task management and accountability. We always knew the project status. We had an expected delivery date that they largely met.

What did you find most impressive about them?

Their price is outstanding from our American standpoint. They communicate well and are eager to serve. It’s a strange world where their hardship creates a huge advantage for us in the U.S.

Are there any areas they could improve?

Because the project is flexible, everything can be done faster, better, cheaper, or with less trouble. Overall, we’ve had a good experience, and the results met our expectations. 

Introduce your business and what you do there.

I am the interactive and web producer for a design firm in Massachusetts. I’m responsible for project management and development of a number of client websites. A large part of my job is to work with a number of web development teams according to each year’s projects.

What challenge were you trying to address with WEB4PRO?

We started working with them in 2013 to increase our capabilities for output of web development projects.

What was the scope of their involvement?

We’ve primarily used them for Drupal builds, which started with Version 7. That caused some security concerns over the last 18 months, so they have since been building with Drupal 8, which has been better. The websites are basically architectural based in Drupal, and the team at WEB4PRO does a great job with responsive builds as well. We’ve worked with them on 15-20 projects.

We hand them a design package from our internal design team. We do all the design work. The process of handing over that package has evolved in recent years. When we first started working with them, it was using PDF specifications, but it’s now evolved into handing them PSD’s based on Bootstrap architecture to hopefully increase the deliverable time. On average, we have 4-8 resources from WEB4PRO working with us, depending on the project.

They also provide security updates. When a Drupal 7 website has been breached, they are very good about determining the cause and making fixes for those.

How did you come to work with WEB4PRO?

I think we found them on Freelancer. We worked with one of their developers on a small HTML-based project and we were very impressed, so we engaged with their group. It’s been a good relationship over almost four years now.

How much have you invested with WEB4PRO?

In busy years like 2014 and 2015, we spend up to $20,000, but on a slower year like this one, we're projecting more like $12,000.

What is the status of this engagement?

We started working with them around August or September of 2013, and our relationship is ongoing. It has waned recently, as we have a lower number of Drupal projects. We haven’t worked with them in WordPress before, but a lot of our clients are requesting WordPress due to the Drupal security issues. We have another team that’s very good in WordPress and much quicker in delivering projects.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I can’t share any metrics at this time. Their builds have been very stable and reliable. I do the CMS training with our clients, and our clients are very impressed with the backend of their Drupal builds. They’re very clean and easy to understand as soon as we open the screen and start touring the CMS. The quality has been extraordinarily high.

How did WEB4PRO perform from a project management standpoint?

They’re excellent. They always have a project manager who is very friendly, professional, courteous, and open to new ideas if needed for an upcoming build. We really enjoy working with their project manager. There has been an issue on how long these builds take, and that translates into capital that we invest in these projects. When comparing the two teams we work with, they seem to take about 6-10 more weeks to build something than others might, but the quality cannot be understated. They cross-browser test everything. Typically, when first or second tier of pages come for us to review, we only have minor things to send back to them. That’s not the case with people who work faster.

What did you find most impressive about WEB4PRO?

They’re very reliable and very talented. We know that if we hand a project off to them, they will provide an estimate down to each line item on which they’ll spend time. They’re higher than we would expect, but they do come back in line unless the client changes the requirements. They’re very friendly, courteous, and professional. They do an amazing job. There’s nothing we’ve asked them to do that they have balked at, so we really enjoy working with them.

Are there any areas WEB4PRO could improve?

Last year, when we had an urgent request from a client, they sometimes wouldn’t respond for over 24 hours. If there’s an urgent thing happening, our clients really need an immediate response. Over the last year, they’ve made great improvements in this area. There was a holiday in Ukraine earlier this week, and I sent out an email with a fire emoji on it. I was impressed that they came in on a holiday and fixed things for the client so we wouldn’t look like we weren’t doing anything for two days.

Please describe your company and your position there.

Our company offers a wide range of rapid testing, products for diagnostics and labs, and we continue growing our brand. We are on a mission to provide an all-in-one solution for healthcare providers and help them achieve their new heights.

For what projects/services did your company hire WEB4PRO , and what were your goals?

We wanted to grow our brand online and sell our products globally. So, we chose the Magento 2 platform for our website. This had to be a complex multilingual solution targeting several countries, and we were looking for an experienced company to implement our plans and refreshed website design. We partnered with WEB4PRO and wanted them to implement a new design. However, they discovered that our backend also needs improvement and rebuilding of several features in the process to realize new necessary features. The WEB4PRO team carried out all of these tasks.

How did you select this vendor and what were the deciding factors?

Our partners recommended WEB4PRO as a professional and reliable team. We had very tight time frames to launch the project. After communication with WEB4PRO and several stages of negotiations, their team suggested a flexible solution to meet our deadlines and implement all necessary features for the project launch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project included Magento 2 backend and frontend development. As we deal with medical products, there are some specific requirements to their selling existing for the medical and healthcare industry. Not all products can be sold and delivered to particular countries. For these purposes, WEB4PRO created the custom functionality to specify the list of countries to which the product will not be delivered. The WEB4PRO team implemented the whole online store with all its specific features.

First, our website has two versions in different languages, targeting different countries. Second, we implement two ways of realization for different products - some products can be bought right from the shopping cart, and some - by request for a quote. They also helped us meet GDPR requirements and implemented a necessary cookie-based functionality. On a final stage before release, WEB4PRO worked with our SEO specialist and also suggested some solutions and made a technical SEO setup for our website.

How many people from the vendor's team worked with you, and what were their positions?

There were 4 frontend developers, 2 backend developers, 1 QA, and 1 Project Manager. I must admit that they provided more specialists for this project to speed up the product delivery per sprint, which helped.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website is live, and we are happy with the result. Now we continue our way of brand growth and expect an increase in our opportunities and results. Our requests were carefully investigated, and the final solution meets the specific and strict requirements of our industry. We also improved the flexibility and usability for our customers and increased the number of useful features for our business.

Describe their project management style, including communication tools and timeliness.

Their project management style is quite flexible and effective. We had team meetings once every two days using Zoom. For tracking up the progress we used Trello, and their team also uses Redmine for controlling their internal process. During all stages of the project, the team followed our agreed plan and increased their capabilities to meet the delivery date.

What did you find most impressive or unique about this company?

Their Project Manager worked with our Marketing Specialist and discussed the details and specifics of our brand. We built friendly and effective communication. Our teams understand each other and always keep in touch. Also, works and progress are fixed in Trello and look really transparent for us.

Are there any areas for improvement or something they could have done differently?

WEB4PRO is a truly flexible team. They managed to adjust to our business requirements and show themselves as professional developers and as people who understand our business needs and could give valuable business advice and solutions. They met our budget and time-frames and preserved all features necessary for our business—a highly professional team of eCommerce engineers and managers.

Introduce your business and what you do there.

I’m the head of X-payments at X-Cart. We develop e-commerce software and provide credit card processing and storing. We also offer a separate product called X-Cart Payments. That product acts as an intermediary between payment gateway APIs and certified application shopping carts like X-Cart, Magento, Zen Cart, OsCommerce, and many others.

What challenge were you trying to address with WEB4PRO?

We needed a development firm to create a software that connects X-Cart Payments with a Magento shopping cart.

What was the scope of their involvement?

WEB4PRO developed a Magento 1 connector for us. It’s an extension that’s installed into Magento to implement PCI-compliant credit card processing. They worked on the whole connection procedure and implemented use cases like displaying credit card forms, PCI-compliant card storing, recurring charges, subscription products, and so on.

After development began, we needed to add new features and improve on what was initially designed. They built the first few versions of the connector as requested, but we realized that our initial idea needed to be developed further as we realized there are many more use cases needed by our users. The project expanded from a one-time task to a continuous engagement that included new version releases and updates.

What is the team composition?

We worked with a project manager and a PHP developer that specialized in Magento. There were a few more people involved in the project that were in charge of payouts and other tasks.

How did you come to work with WEB4PRO?

We found them on Upwork and their quote was realistic. We interviewed a few other companies that bid on the project but decided to hire WEB4PRO based on their expertise in communication, Magento development, and the quality of their portfolio. They were clearly better than their competition.

How much have you invested with them?

We spent $20,000–$25,000 across multiple payments.

What is the status of this engagement?

We worked with them from 2016–2017.

What evidence can you share that demonstrates the impact of the engagement?

Our X-Cart Payments product had zero Magento users before working with WEB4PRO. Thanks to their efforts, the product currently boasts a few thousand users.

How did WEB4PRO perform from a project management standpoint?

Our project manager proactively asked questions about our requirements and general satisfaction. We discussed different project ideas and they were always professional.

What did you find most impressive about them?

What I appreciated most is that they delivered the project and maintained it for a couple of years. Their pricing was affordable and the project created a new way for us to service customers. We can now cater to Magento users and Magento-based solutions. Those solutions are based on the same code, so we can reuse the connector made by WEB4PRO.

Are there any areas they could improve?

I have nothing to say in this regard. We had a positive experience with WEB4PRO.

Do you have any advice for future clients of theirs?

They’re a good company for clients on a tight budget. WEB4PRO can quickly develop products and support them after completion. That was our experience and I’m sure they’ll perform to that level for future clients.

Please describe your company and your position there.

I’m a Chief Editing Officer at Newsroom. Newsroom is a news portal intended to deliver up-to-date news and actual stories for the Ukrainian audience. There anyone can find news and interesting information to keep track of the latest events.

For what projects/services did your company hire WEB4PRO , and what were your goals?

We aimed to grow and develop our Newsroom digital project based on Drupal 7.5. When we started work with WEB4PRO, we needed to have a new theme installed and set up, make global changes to the website structure and add new functionalities, such as multilingual capability. Also, we were looking for reliable technical support for our project.

Our goal was to grow the project and its audience, make more interesting information available on the website and make our audience’s experience as user-friendly as possible. We wanted to achieve technical excellence, make content optimization, improve our website usability, and provide our audience with new opportunities. We have already made some of the key steps with WEB4PRO and optimized our project.

How did you select this vendor and what were the deciding factors?

I saw WEB4PRO’s online profiles and reached out to them through their website. After communicating with them, I felt like they would be a good partner. I haven't been mistaken. Since that time, we still have been working together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our Newsroom project optimization includes: installing and setting up a new theme for Drupal to refresh the website design, changing the website structure, and adding new categories to our news portal. We also improved the website usability by adding useful attributes for the user, such as the date of publishing, the suggestion of actual news. We are also implementing Google structured data and AMP versions for our articles.

One of the significant steps we already implemented with WEB4PRO is adding one more language. Now our project is available in two different languages. This helps us to provide a better user experience and attract a broader audience. All these steps require deep expertise in Drupal technology and also understanding of technical SEO. Now we are on the way to content optimization. Also, WEB4PRO provides us with ongoing support.

How many people from the vendor's team worked with you, and what were their positions?

Around three Frontend/ Backend Drupal developers worked on features development on different tasks, and now one web developer works on our support requests. Also, a Project Manager from WEB4PRO’s side helps us manage our workflow, find solutions for our needs, and keep track of the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Currently, we have successfully taken several necessary steps and implemented features according to our optimization plan. Our website is available in two languages. New news categories and updated website structure make the user experience more engaging and exciting. Our readers are pleased to read the content in their mother tongue. The content works are almost done, and we continue website optimization.

Describe their project management style, including communication tools and timeliness.

We are pleased with WEB4PRO’s work processes: accurate estimations and useful solutions, the professional work of their software engineers, and our friendly and open communication. Our teams understand each other — a very positive experience of cooperation.

What did you find most impressive or unique about this company?

I like WEB4PRO’s attitude to our plans and needs and their level of expertise. Their team is flexible and always finds a way to cooperate effectively and help us set priorities. They understand the purposes of any changes for our business and get deep into the details of our request to give us helpful suggestions. Their software engineers are highly professional and communicative, and I like our trustful and friendly relationship with this team.

Are there any areas for improvement or something they could have done differently?

All areas of our cooperation work great for me. I can't suggest anything now.

Please describe your company and your position there.

I’m customer service manager at Mememe Fashion, a young fashion underwear brand. We create underwear for bright, free, and active women for their comfort and individuality.

For what projects/services did your company hire WEB4PRO, and what were your goals?

Our growing project, the fashion underwear online store, was created on WordPress CMS using WooCommerce. We partnered with WEB4PRO to broaden its functionality, make its design more modern, improve the overall digital experience and make our website faster. Our brand aims to attract a young and active audience, provide a great online experience, and get further conversion at our online store.

WEB4PRO advised and helped us with improvements that contribute to our business goals: the high website page loading speed, improved UI/UX, and new features make the user experience more convenient and connect us with our target audience.

How did you select WEB4PRO and what were the deciding factors?

Our partners recommended WEB4PRO as a good and professional team. Our partners collaborated with this team on their eCommerce projects and were satisfied with the results and process. This way, we started our communication with the WEB4PRO company and are happy to work together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our online store is based on WooCommerce. We needed to grow the website speed, improve web design, and add useful website functionality. Our website must have the CRM integration, the payment system, and the personal account for regular wholesale customers. We want to offer our wholesale customers individual prices, discounts, and conditions. All these points should grow the overall online experience and contribute to our brand’s successful results.

WEB4PRO optimized our website performance, updated the CMS and the key functionalities that raised our website speed. They suggested and implemented improvements for overall website design and functionalities. Now we are working on the integrations.

How many people from the vendor's team worked with you, and what were their positions?

The project team consists of 1 back-end engineer and 1 front-end engineer working on the functionality and implementation of the website features; 1 project manager who keeps us informed and manages all our communication; 1 quality assurance specialist performing quality checks. Also, their UI / UX designer gave us recommendations for website design and usability.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website became much faster, and its look is attractive and modern. It became more convenient for users: now they don’t need to wait, and they find all they are looking for right away. We believe that together, we managed to strengthen our online brand, and soon it will contribute to positive results and feedback from our customers.

Describe their project management style, including communication tools and timelines.

The WEB4PRO team is responsive and flexible. They keep smooth communication, understand our business goals, and suggest solutions. We like their processes that can adjust to our needs and vision. Our collaboration is still going strong, and we understand each other. That’s very important for us and allows our teams to communicate effectively.

What did you find most impressive or unique about this company?

They are active and friendly. They always give us their professional view on the situation, recommend solutions, and work on the project with high enthusiasm. They want to help our brand achieve great results. We like the communication with their manager, who helps us stay on the same page with a team and who is very easy to work with. Great team!

Are there any areas for improvement?

We are still working together, and for now, I can’t add something to improve. I hope our cooperation will be so nice further. We’ll see. Anyway, I feel like these people listen to the feedback and do their best to work on the relationships.