W AXIS INC.

BACKGROUND

Please describe your company and position.

I am the CEO of Saigao Trading Co., Ltd.

Describe what your company does in a single sentence.

Saigao Trading Co., Ltd. provides import and export trading services, with a focus on leather shoes, apparel, and packaging products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W AXIS INC. to accomplish?

• Build an AI-powered CRM that unifies customer records, leads, and support tickets, with conversation summaries, next-action recommendations, and account risk alerts so sales and support teams share one reliable customer view.
• Improve our employees’ ability to use AI tools effectively in daily work, including document handling, communication, reporting, and operational tasks.
• Build practical AI workflows that help improve efficiency, reduce manual work, and support better decision-making across our import/export operations.

SOLUTION

How did you find W AXIS INC.?

Referral

Why did you select W AXIS INC. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from W AXIS INC. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

W AXIS INC. helped us assess our internal workflows and identify practical ways to apply AI across daily operations. The project included AI consulting, employee training, workflow analysis, and the integration of company files, business records, and internal data into a more organized system. 
Key deliverables included AI usage guidance for our team, recommendations for improving document and data management, CRM/system integration planning, and practical workflow automation solutions to help reduce manual work and improve operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the project, our employees became more confident and efficient in using AI tools for daily work. Internal file search, document preparation, email drafting, translation, and reporting tasks became significantly faster. 
We estimate that routine administrative workflows improved by approximately 30%–40%, while document and information retrieval time was reduced by around 40%–50%. The project also helped us better organize and connect company files, business records, and internal data, making information easier to access and improving overall operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

W AXIS INC. managed the project in a professional and responsive way. Their team communicated clearly throughout the process, understood our business needs, and provided practical recommendations based on our daily workflows. 
They delivered the main items on time, including AI usage guidance, workflow improvement suggestions, and data/file integration planning. Whenever we had questions or needed adjustments, they responded quickly and helped us refine the solution to better fit our company’s operations.

What was your primary form of communication with W AXIS INC.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about W AXIS INC. was their ability to combine AI knowledge with a practical understanding of our daily business operations. They did not just provide general advice; they helped us identify specific ways to apply AI to our company files, documents, communication, reporting, and internal workflows. 
Their team was patient, responsive, and able to explain technical solutions in a clear way that our employees could understand and actually use. We also appreciated their flexible approach, as they adjusted the recommendations based on our business needs instead of offering a one-size-fits-all solution.

Are there any areas for improvement or something W AXIS INC. could have done differently?

Overall, we were satisfied with W AXIS INC.’s work and project delivery. One area for improvement would be to provide more structured post-project training materials or user guides, so our employees can continue learning and applying AI tools after the project is completed. 
It would also be helpful to have more follow-up sessions after implementation to review adoption progress, answer new questions, and further optimize the workflows based on real usage. Other than that, their team was responsive, professional, and delivered practical solutions that matched our business needs.