W AXIS INC.

BACKGROUND

Please describe your company and position.

I am the CEO of FlashWorks Technology Co., Ltd.

Describe what your company does in a single sentence.

FlashWorks Technology Co., Ltd. is an e-commerce platform that helps businesses build independent online stores and sell products across the China–Canada market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W AXIS INC. to accomplish?

• Domain knowledge, SOPs, training material, and historical Q&A lived across scattered documents, making expert knowledge hard for frontline teams to find and reuse.
• Centralize scattered domain knowledge, SOPs, training materials, and historical Q&A into an AI-accessible knowledge base.
• Help frontline teams quickly find, understand, and reuse company knowledge when supporting customers and handling daily operations.
• Improve team efficiency by reducing repetitive questions, shortening training time, and standardizing internal workflows.

SOLUTION

How did you find W AXIS INC.?

• Online Search
• Referral

Why did you select W AXIS INC. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from W AXIS INC. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

W AXIS INC. provided end-to-end custom software development and AI implementation services for our e-commerce operations. The project included reviewing our existing domain knowledge, SOPs, training materials, product information, and historical Q&A, then organizing them into a centralized AI-accessible knowledge base. W AXIS also designed and developed a custom AI assistant that allows our team to search internal information, retrieve answers, and reuse company knowledge more efficiently. Key deliverables included the AI knowledge base, document/data integration, workflow design, user training, and ongoing support to help our frontline team apply the system in daily operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project reduced repetitive frontline support work by approximately 25% by giving employees access to a self-service AI support agent and centralized knowledge base. It also improved the speed of information retrieval, reduced repeated internal questions, and helped new team members get up to speed more quickly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

W AXIS INC. managed the project professionally and kept the work well organized throughout the process. They communicated clearly, provided timely updates, and delivered key items on schedule. Whenever we had questions or needed adjustments, their team responded quickly and was flexible in refining the solution based on our operational needs. Overall, their project management was reliable, efficient, and easy to work with.

What was your primary form of communication with W AXIS INC.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about W AXIS INC. was their ability to understand our business needs quickly and turn scattered operational knowledge into a practical AI solution. They were not only technically strong, but also very thoughtful in how the system would be used by our frontline team in daily work. Their team combined AI expertise, custom software development, and strong communication, which made the solution feel highly tailored to our operations rather than a generic product.

Are there any areas for improvement or something W AXIS INC. could have done differently?

Overall, we were very satisfied with W AXIS INC.’s work and project delivery. One area that could be further improved would be providing more structured documentation or user guides after implementation, so our team can onboard new users even more easily. That said, their team was very responsive whenever we had questions, and any feedback we raised was addressed quickly and professionally.

BACKGROUND

Please describe your company and position.

I am the CEO of Saigao Trading Co., Ltd.

Describe what your company does in a single sentence.

Saigao Trading Co., Ltd. provides import and export trading services, with a focus on leather shoes, apparel, and packaging products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire W AXIS INC. to accomplish?

• Build an AI-powered CRM that unifies customer records, leads, and support tickets, with conversation summaries, next-action recommendations, and account risk alerts so sales and support teams share one reliable customer view.
• Improve our employees’ ability to use AI tools effectively in daily work, including document handling, communication, reporting, and operational tasks.
• Build practical AI workflows that help improve efficiency, reduce manual work, and support better decision-making across our import/export operations.

SOLUTION

How did you find W AXIS INC.?

Referral

Why did you select W AXIS INC. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from W AXIS INC. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

W AXIS INC. helped us assess our internal workflows and identify practical ways to apply AI across daily operations. The project included AI consulting, employee training, workflow analysis, and the integration of company files, business records, and internal data into a more organized system. 
Key deliverables included AI usage guidance for our team, recommendations for improving document and data management, CRM/system integration planning, and practical workflow automation solutions to help reduce manual work and improve operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the project, our employees became more confident and efficient in using AI tools for daily work. Internal file search, document preparation, email drafting, translation, and reporting tasks became significantly faster. 
We estimate that routine administrative workflows improved by approximately 30%–40%, while document and information retrieval time was reduced by around 40%–50%. The project also helped us better organize and connect company files, business records, and internal data, making information easier to access and improving overall operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

W AXIS INC. managed the project in a professional and responsive way. Their team communicated clearly throughout the process, understood our business needs, and provided practical recommendations based on our daily workflows. 
They delivered the main items on time, including AI usage guidance, workflow improvement suggestions, and data/file integration planning. Whenever we had questions or needed adjustments, they responded quickly and helped us refine the solution to better fit our company’s operations.

What was your primary form of communication with W AXIS INC.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about W AXIS INC. was their ability to combine AI knowledge with a practical understanding of our daily business operations. They did not just provide general advice; they helped us identify specific ways to apply AI to our company files, documents, communication, reporting, and internal workflows. 
Their team was patient, responsive, and able to explain technical solutions in a clear way that our employees could understand and actually use. We also appreciated their flexible approach, as they adjusted the recommendations based on our business needs instead of offering a one-size-fits-all solution.

Are there any areas for improvement or something W AXIS INC. could have done differently?

Overall, we were satisfied with W AXIS INC.’s work and project delivery. One area for improvement would be to provide more structured post-project training materials or user guides, so our employees can continue learning and applying AI tools after the project is completed. 
It would also be helpful to have more follow-up sessions after implementation to review adoption progress, answer new questions, and further optimize the workflows based on real usage. Other than that, their team was responsive, professional, and delivered practical solutions that matched our business needs.