VIDEN

BACKGROUND

Please describe your company and position.

I am the Founder of an education company

Describe what your company does in a single sentence.

We help adults go from beginners to confident French speakers through fun, practical, and immersive online lessons designed for real-life conversations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VIDEN to accomplish?

• scale our online French course through paid advertising

SOLUTION

How did you find VIDEN?

Upwork

Why did you select VIDEN over others?

High ratings

How many teammates from VIDEN were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developing and launching full-funnel advertising campaigns on Meta (Facebook & Instagram) and Google Ads to drive traffic, conversions, and course sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included a significant increase in revenue, improved lead quality, and more efficient use of ad spend. We saw strong growth in traffic and conversions, better tracking and attribution across platforms, and consistent performance improvements through ongoing optimization and creative testing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VIDEN’s project management was efficient, organized, and reliable. They consistently delivered work on time, provided regular performance updates, and were highly responsive to our questions and feedback. They adapted quickly to our needs, offered strategic recommendations, and maintained clear communication throughout the project.

What was your primary form of communication with VIDEN?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about VIDEN was their deep expertise in performance marketing and their proactive approach. They didn’t just manage ads—they acted like strategic partners, constantly testing, optimizing, and suggesting improvements to help us scale. 

Are there any areas for improvement or something VIDEN could have done differently?

No, we were fully satisfied with VIDEN’s work. 

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Stan Winston School of Character Arts

Describe what your company does in a single sentence.

Stan Winston School of Characters Arts is the world's premier online destination for learning the art and technology of character creation from Hollywood's leading FX professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VIDEN to accomplish?

• Marketing Analytics - Helping us track the effectiveness of our marketing efforts by getting us fully set up on GA4
• Meta & Google ad management - Running our paid advertising campaigns, including developing the creative, building and running campaigns, and delivering comprehensive monthly performance reporting.

SOLUTION

How did you find VIDEN?

Online Search

Why did you select VIDEN over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from VIDEN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Given the high level of trust we've developed in Viden, the work they've done for Stan Winston School has expanded over the years. We started out hiring them for marketing analytics consulting and to help us make the switch from Google's Universal Analytics to GA4. We were so impressed with their Google expertise that we engaged Viden to run our Google advertising. They took over our Meta advertising recently, and we've been seeing great results. The Viden team is a versatile and highly professional team of people who continue to impress us with their work quality and excellent client communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have been looking at ad conversion rates and attributable revenue to determine the success of the various initiatives that Viden is working on for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Viden team is made up of consummate professionals from top to bottom. They are always up-to-date on the latest trends and developments in e-commerce marketing, from analytics to advertising, and they have enthusiastically shared their guidance and expertise to help us grow our company. It's rare to find a company that can provide such a high level of client support at such a cost-effective price.

What was your primary form of communication with VIDEN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about the company is perhaps its culture. From our Meta Ads marketer, Vadim, to our Google Ads lead, Alina, every member of the Viden team we've worked with has had a terrific attitude, up-to-date expertise, and a strong desire to innovate and try out new things to help our company grow.

Are there any areas for improvement or something VIDEN could have done differently?

Based on our experience working with Viden so far, we can't recommend any improvements. It's an excellent company, and we highly endorse its services for any business looking to enhance its e-commerce analytics and marketing strategies.

BACKGROUND

Please describe your company and position.

 I am the Sr. Director of Marketing & Sales of a skincare company.

Describe what your company does in a single sentence.
We craft science-backed skincare solutions that are clean, affordable, and deliver real results. Made in the USA in small batches, our minimalist, cruelty-free formulas feature potent actives without fillers. Globally trusted, our products promote healthy, vibrant skin while making skincare accessible to all—because skincare doesn't have to be expensive to be effective. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VIDEN to accomplish?

• Google Ads, Meta Ads, Pinterest Ads Management

SOLUTION

How did you find VIDEN?

Online Search

Why did you select VIDEN over others?

• High ratings
• Good value for cost

How many teammates from VIDEN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've partnered with Viden to drive brand awareness, online sales, and advertising efficiency through a comprehensive paid media strategy. Viden is managing Meta, Google, Bing and Pinterest ads, optimizes ad spend and performance, and provides data-driven insights and reporting. Additional services include A/B testing, audience segmentation, and creative strategy support. The collaboration is on a monthly retainer with regular performance tracking, reporting, and strategy adjustments. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership between our company and Viden resulted in measurable success, including an increase in ROAS, improved conversion rates, and optimized ad spend efficiency across Meta, Google, Bing and Pinterest. Targeted ad campaigns led to a boost in website traffic and sales, while A/B testing and audience segmentation enhanced engagement and customer acquisition. Additionally, strategic ad placements and data-driven optimizations contributed to higher brand visibility, driving sustained growth and performance improvements. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our Project Manager, Victoria, is managing the project efficiently, delivering on time and quickly adapting to our needs. Their responsive, data-driven approach ensures our campaigns stay optimized for maximum impact.

What was your primary form of communication with VIDEN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We very much appreciate the depth of knowledge, quick responses and data-driven suggestions, as well as the eagerness to help with any of our needs as best as they can. As a team, they are proactive and have shown iniative.

Are there any areas for improvement or something VIDEN could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and position.

I am the CEO of Elegatto

Describe what your company does in a single sentence.

Elegatto is a men’s accessory store based in the center of Los Angeles with the mission to provide premium quality accessories for any occasion and any style. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VIDEN to accomplish?

• Scale Meta ads
• Improve ROAS
• Optimize Media Buying Efforts

SOLUTION

How did you find VIDEN?

Upwork

Why did you select VIDEN over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from VIDEN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included comprehensive management of our digital advertising campaigns across Meta Ads, Google Ads, and other platforms as needed. The key deliverables were:

Ongoing Ads Management: This encompassed the planning, execution, and optimization of our paid ad campaigns. The Viden team was responsible for setting up ad budgets, creating and optimizing ad copy and visuals, and ensuring proper targeting for our campaigns. They also focused on continuous improvement of our campaign structure and performance.

Reporting & Insights: They provided real-time performance dashboards alongside monthly reports. These reports included in-depth analysis and commentary on ad performance, audience targeting, and any challenges encountered, as well as next steps for optimization.

Additional Support for Large Spend Campaigns: Viden included 20 hours of dedicated analytics support. This included platform tracking audits (GA4), conversion rate optimization recommendations, and enhanced analytics reporting via Looker Studio.

Their structured approach and expertise in both Meta and Google Ads were critical in improving the performance and efficiency of our digital campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Viden resulted in significant improvements across several key metrics:

• Sales doubled compared to the previous year.
• Meta ROAS increased by 20%, leading to more efficient ad spend.
• Their website optimization suggestions helped us achieve a 20% improvement in conversion rate.
• Additionally, their e-commerce strategy recommendations contributed to a 15% increase in average order value (AOV)
  
  These results were instrumental in driving overall business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient. We had daily communication with multiple team members involved in the project, ensuring that every aspect was covered. The company founder, Denis, frequently checked in during calls, which provided an added layer of oversight and support. Their team was extremely responsive, even answering questions and providing support over the weekends. Overall, their communication was timely and effective, helping us stay on track throughout the project.

What was your primary form of communication with VIDEN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most about VIDEN was their dedication to communication and responsiveness. They consistently made sure we were aligned with the progress of our campaigns, and their availability — even on weekends — was outstanding. The fact that the founder, Denis, was actively involved and personally checked in during calls added a unique touch to the service. Their attention to detail and personalized approach to problem-solving really stood out. Additionally, they provided very consistent results, which significantly contributed to our business growth.

Are there any areas for improvement or something VIDEN could have done differently?

There are no areas for improvement. Viden met all of our expectations and consistently delivered excellent results. We were fully satisfied with their work and the level of service they provided.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing and Ecommerce Manager of Epic Cycles

Describe what your company does in a single sentence.

Bicycles and accessories shop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VIDEN to accomplish?

• Improve our ROAS
• Increase sales
• Understand our online and offline customer

SOLUTION

How did you find VIDEN?

Offerup

Why did you select VIDEN over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from VIDEN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They've conducted a detailed analysis of our online presence and crafted a strategic plan aimed at boosting our Return on Advertising Spend (ROAS), increasing sales, accomplish the sales goals, and improving conversion rates across all online channels. I appreciate the comprehensive approach they're taking, covering aspects like website optimization, content strategies, targeted advertising, and analytics. 

The inclusion of training sessions for our team is also a great touch, showing their commitment to our success. Overall, I'm very pleased with the quality and depth of their work. I wanted to share some positive feedback about the scope of work our agency has developed. It's impressively thorough and well-structured.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with them, we've consistently met our monthly sales and Return on Advertising Spend (ROAS) targets. Additionally, we've observed a notable increase in website traffic from both social media and Google platforms. What distinguishes VIDEN is their ability to guide us in understanding our customers' preferences, leading to a steady rise in our customer return rate each month. As a result, we've seen an influx of new customers and stronger community engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Almost immediate response and clear questions when something is not clear to avoid double work

What was your primary form of communication with VIDEN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The willingness to increase our knowledge constantly, and explanations of things other agencies did not know why or how happened.

Are there any areas for improvement or something VIDEN could have done differently?

Not for now, we are still working with them

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a luxury furniture company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with VIDEN?

We needed help with digital strategy.

SOLUTION

What was the scope of their involvement?

VIDEN provides us with Google Ads and Meta Ads services. The team has performed an analysis of our existing advertising campaigns and our goals to develop a new advertising strategy. The team has also provided UI/UX consulting for our website — the team has been very confident and essential for our business through their suggestions.

What was the team composition? 

We’ve worked with around four members of VIDEN’s team, including Denis (Founder & Managing Partner), Maria (Digital Marketing Specialist), and Olga (Senior Marketing Manager).

How did you come to work with VIDEN?

I found VIDEN via Upwork, and once we had our initial conversation, we chose them because they were close to me and they could explain in simple terms what we needed to do and what they offered for this project.

How much have you invested with them?

So far, we’ve spent around $100,000 with them, and they charge a 9% management fee depending on the budget we’re willing to invest.

What is the status of this engagement?

We started working in October 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

VIDEN’s work has been excellent. They’ve revamped our Meta setup and easily explained how to run it. Moreover, their work has helped us double our conversion rates.

How did VIDEN perform from a project management standpoint?

VIDEN delivers on time and within budget — the only thing they don’t send in time are their invoices, which means they’re not just after the money. The team is also in constant communication with me to ask if we need anything or tell me if there’s an update on the project’s budget.

What did you find most impressive about them?

VIDEN’s team is constant and communicative, so I don’t have to chase them. The team proactively provides us with performance reports and gives suggestions on how to improve their work. In addition, VIDEN is committed to our satisfaction; once they ensure that, they will send their payment requests.

Are there any areas they could improve?

I don’t think they can improve anything — they’ve been greatly unique with their designs. I want them to continue being the same, and in the future, I plan to give them more work because we’re growing, and the more I trust them, the more I want them to take over our business.

Do you have any advice for potential customers?

Trust VIDEN’s work, keep working with them and give them what they need so they can do their job properly.

BACKGROUND

Please describe your company and your position there.

I'm the President of Ubik Group Inc. We are a software development and staffing augmentation firm working with many Fortune 500 companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Viden?

We hired Viden to work on analytics and data collection set up for multiple ecommerce brands, along with multiple paid search campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor's founder showed great breadth of knowledge in the areas I needed support on and was very easy to deal with.

Describe the project in detail and walk through the stages of the project.

For multiple ecommerce brands, Viden worked with us to determine the data collection strategy, implemented digital tracking configuration, data storage infrastructure setup, and reporting and data visualization. For our paid search campaigns on Google Ads, they helped us planned the campaigns and determine strategy before setting up, managing, and optimizing the campaigns.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the company's founder as the main point of contact but we also worked with many of the company's tech leads from a data analytic and paid search perspective.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project scope was delivered on time and according to specifications. Analytics and data collection set up was complicated and the team helped us configure in a high level manner that we would not have been able to do ourselves. Paid search campaigns showed great results (lower CPC than expected).

How effective was the workflow between your team and theirs?

Very effective - they have always been reliable and deliver tasks on time and according to specifications.

What did you find most impressive or unique about this company?

Their team had expert-level knowledge of the tasks at hand, great communicators, and amazing project management skills.

Are there any areas for improvement or something they could have done differently?

No. They were very professional and communicative in all areas of business we dealt with.

BACKGROUND

Introduce your business and what you do there? 

Advisera is a leading online provider of compliance software, toolkits and courses for small businesses – we cover GDPR, MDR, AS9100, IATF 16949, ISO 27001, ISO 9001, and other major ISO standards. We sell the products globally, and the main markets are North America, Europe, and Australia. The company was founded 10 years ago, and today is one of the leading websites in our industry.

I'm the head of IT operations and I was working closely with the Viden team on several projects over the last couple of years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Viden?

Before hiring Viden we had a couple of data experts working on data collection, reporting, and maintenance of tools such as Google Tag Manager and Google Analytics. However, the whole system was a big mess. Reports were inconsistent and distrustful.

So the challenge was to create well-organized tracking processes by using the best possible industry practices. Ultimate expectations were to have reliable and meaningful data reports that will be used for improving our products and services, and in setting up future development of the company.

SOLUTION

What was the scope of their involvement?

We started the project by explaining our goals and requirements.

After learning about our requirements and taking a closer look at our system, Viden created an elaborate project scope addressing pain points and solutions. The project scope was recognized as of high value and fully approved for implementation.

Next, experts from Viden started working on setting up Google Tag Manager, Google Analytics and Data Studio. At the same time, they provided detailed specifications to our development team containing precise instructions and steps for code implementation across the Advisera website network.

What is the team composition?

We typically work with Eugene (Senior Analyst & Data Engineer) and Denis (Founder & Managing Partner).

How did you come to work with Viden?

Through the business consultant who had worked with Viden on a different project and was quite satisfied with their performance. He recommended them for this project.

What is the status of this engagement?

The initial project started in September 2019. Our collaboration extended to continuous support from Viden and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Viden has done an excellent job in several aspects. The final result was:

• Google Tag Manager was cleaned and optimized (initially bloated with 200 tags, reduced to only 7 tags)
• Comprehensive tracking setup (100% of users interactions are tracked)
• Best-in-class Google Analytics structure configuration
• Adaptive event tracking logic for enhanced eCommerce on non-standard eCommerce website
• Reliable enhanced eCommerce data collection (back-end data match by 95%)
• Smooth migration to Google Analytics 4
• Effective Google Optimize A/B testing (resulting in better conversion rates)

Overall, for any situation or problem we presented to Viden, they presented useful advice and solutions for improvement, which has led to the growth of our company.

How did Viden perform from a project management standpoint?

The Viden team is organized and on time. Their communication skills are also good. We use Slack, Zoom, and Google Meets.

What did you find most impressive about them? 

They think ahead, often pointing out solutions and opportunities that we were not aware of.

Are there any areas they could improve?

Nothing in particular.

Do you have any advice for potential customers?

The Viden team can really lift up your business by providing reliable data for making crucial decisions.

BACKGROUND

Introduce your business and what you do there.
I’m the CEO and founder of a Switzerland-based online telecommunications marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Viden?

We needed their team’s growth marketing expertise.

SOLUTION

What was the scope of their involvement?

We’ve decided to amplify our marketing efforts by outsourcing a team to handle our Google Ads. Viden is in charge of generating growth marketing strategies to help us acquire our target market through a detailed plan. They study our monthly sales metric and analytics to customize solutions that can improve or retain those results.

What is the team composition?

We work with three resources from Viden.

How did you come to work with Viden?

They were referred to us.

How much have you invested with them?

We’ve spent between $100,000–$250,000 so far.

What is the status of this engagement?

We kicked off our ongoing partnership with Viden in November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Viden has helped our sales improve drastically over the course of our partnership. Our once small business has grown incomparably with their team’s expertise, and we’re now confident to execute our plans knowing that a professional team is managing our accounts. Their team meets all my important KPIs, and they’re well worth our investment.

How did Viden perform from a project management standpoint?

I don’t have much to say in this regard as I’m not working hand-in-hand with their team, but I haven’t received a single complaint about their work either.

What did you find most impressive about them?

They have what it takes to deliver quality results and strategies in growth marketing. I haven’t worked with similar providers in the past, but I can confirm that Viden’s work and field knowledge is top-notch.

Are there any areas they could improve?

It’s not performance-related, but I think we can benefit from more reasonable pricing. We have to pay the same rate for a newly onboarded resource, which I find puzzling.