Uservision

BACKGROUND

Please describe your company and position.

 I am the UX Research & Design Strategy Manager of a financial services company 

Describe what your company does in a single sentence.

A leading Turkish bank that provides a wide range of financial services including retail, commercial, corporate, and investment banking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uservision to accomplish?

• To gather rapid, data-driven insights from a diverse user base to validate and inform design decisions.
• To complement our internal research capacity with scalable remote testing capabilities for concept validation and usability testing.
• To streamline participant recruitment and session logistics, ensuring we reach the right user segments efficiently without burdening internal teams.

SOLUTION

How did you find Uservision?

Referral

Why did you select Uservision over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Uservision were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They have supported us across many UX research projects, primarily by managing operational processes and assisting in fieldwork.

We have collaborated on multiple products within the mobile banking experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The recruitment of the majority of participants being handled by the agency has completely eliminated this effort on our side.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver items on time.

What was your primary form of communication with Uservision?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication.

They have a high potential to respond to real-time or last-minute research needs.

Are there any areas for improvement or something Uservision could have done differently?

Not sure