Upword Media Services

BACKGROUND

Please describe your company and position.

I am the Account Manager of Capillary Technologies

Describe what your company does in a single sentence.

Leading cloud-based omnichannel platform for loyalty, customer experience, and commerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Upword Media Services to accomplish?

• Content writing

SOLUTION

How did you find Upword Media Services?

Referral

Why did you select Upword Media Services over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Upword Media Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Blog Articles
• Social Media Calendar
• Email Marketing Copy
• SMS Marketing Copy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Good Content and the open rate for the campaigns was a key output.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The requested content work was always given on time & quick responses from the team.

What was your primary form of communication with Upword Media Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They delivered the requested content before the deadline and were always responsive.

Are there any areas for improvement or something Upword Media Services could have done differently?

None.