UNTWIST - Shopify Agency

BACKGROUND

Please describe your company and position.

I am the Founder of PITAYA YOGA S.L

Describe what your company does in a single sentence.

Pitaya is an e-commerce of playful blend of unique street and yoga wear. All over printed wild and wacky hand-drawn designs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UNTWIST - Shopify Agency to accomplish?

• Custom design implementation
• Shopify theme customizations
• Klaviyo integration

SOLUTION

How did you find UNTWIST - Shopify Agency?

Referral

Why did you select UNTWIST - Shopify Agency over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from UNTWIST - Shopify Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The UNTWIST team helped us by:

• Finding a Shopify theme that fit the e-commerce design we had in mind.
  Implementing all the design elements we provided.
• Customizing beyond the template’s limits with code to achieve the closest possible match to our vision.
• Optimizing the site’s performance.

Their support made the development process smoother and ensured we reached our design goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to several measurable outcomes, including improved site performance, reflected in faster loading times and reduced bounce rates. Additionally, thanks to the customized design, user engagement increased, as shown by longer session durations and higher conversion rates on key pages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and have always been available to review anything we needed, even after the project was completed. It’s truly like having a genie in a lamp—ready to help whenever we need them!

What was your primary form of communication with UNTWIST - Shopify Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

What I find most impressive about this company is that everything we ask for is possible. They consistently approached our needs with a positive attitude and a high level of professionalism and expertise. Their willingness to help and provide solutions truly sets them apart.

Are there any areas for improvement or something UNTWIST - Shopify Agency could have done differently?

Not that I can recall. Overall, our experience with UNTWIST has been very positive, and they effectively met our needs throughout the project.