Unnic AI

BACKGROUND

Please describe your company and position.

I am the CEO of a relocation services company

Describe what your company does in a single sentence.

We help student form LATAM with all the relocation services needed to study in Spain.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unnic AI to accomplish?

• Build a chatbot Ai to help the sales team
• Increase the conversion value
• Validate if the chatbot itself could sell

SOLUTION

How did you find Unnic AI?

Referral

Why did you select Unnic AI over others?

• Close to my geographic location
• Good value for cost

How many teammates from Unnic AI were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Previously, online commercial management was handled by speaking directly with clients, which consumed a lot of the team’s time and sometimes led to lost conversions due to delayed responses.

We proposed and developed an AI-powered chatbot, which we integrated into both the website and WhatsApp to automate part of the customer service and speed up the process.

Since its implementation, the conversion rate on the main channels has increased by 4%, the time spent per client has decreased by 50%, and the NPS of the sales process has risen by 3 points.

The project had a budget of €8,000, and the chatbot remains active and continues to evolve as you expand your services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased conversion rate on 4%

Decreased time spent per customer to 50%

NPS increased 3%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They delivered all items on time and kept us updated throughout each phase. They were highly responsive to our needs, adapting quickly to feedback and proposing effective solutions whenever challenges arose. Their ability to stay organized and focused on results made the entire process smooth and efficient.

What was your primary form of communication with Unnic AI?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about this company was their ability to combine technical expertise with a deep understanding of our business goals. They didn’t just build a solution — they thought strategically, anticipated our needs, and delivered something that truly added value. Their proactive mindset and commitment to continuous improvement set them apart.

Are there any areas for improvement or something Unnic AI could have done differently?

If I had to mention one area for improvement, it would be to provide more documentation during and after the implementation phase. While the team was always available to answer questions, having a more structured handover or user guide would have made internal onboarding even smoother. That said, they were very supportive whenever we needed clarification.