UDS Systems

BACKGROUND

Please describe your company and position.

I am the Managing Director of Mercamer Oy

Describe what your company does in a single sentence.

We are a Finnish packaging supplier that provides companies with packaging materials, machines, after sales and automation solutions to help customers to pack, protect and ship products more efficiently and sustainably.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDS Systems to accomplish?

• Effective sales and product management
• System support
• Required integration setup
• Centralized information

SOLUTION

How did you find UDS Systems?

Referral

Why did you select UDS Systems over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from UDS Systems were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to replace our outdated legacy system, which lacked adaptability, depended on developers even for small modifications, and no longer supported our company’s growing business demands. For this, we engaged UDS Systems to modernize and automate our solution, improve performance, and strengthen sales automation.

Key objectives involved: optimizing sales processes, implementing structured product information management, supporting customer-specific pricing agreements and multiple packaging tiers, configuring advanced pricing and margin control mechanisms, enabling complex pricing models by product group, ensuring compliance with EU regulations and packaging industry standards, organizing structured data management, integrating with the ERP system, and implementing process automation along with technical enhancements. The project also included a role-based user interface.

To sum up, they successfully executed the complex Dynamics 365 project using on-site expertise and nearshore delivery power.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The best and most representative result is the developed system that fully met our requirements and was successfully released into production. This highlights both the high level of project management and the team’s ability to complete projects with the required quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was efficient and well-organized. Despite initial planning gaps, the result was a great, customized, and future-ready solution. The communication was proactive. UDS responsiveness and attention to detail made the entire process smooth and stress-free. They made adjustments quickly when necessary.

What was your primary form of communication with UDS Systems?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their approach. The UDS Systems team thought about maintainability, scalability, and clarity from our first meeting. We fill like each our desire and comment matters from the workflow nuances to the smallest micro-interaction in a UI.

Are there any areas for improvement or something UDS Systems could have done differently?

All is good.

BACKGROUND

Please describe your company and position.

 I am the CTO of a Fleet Management Company

Describe what your company does in a single sentence.

We automate processes for car fleets in Germany from 10 to 20.000 cars. We are a Software And A Service Provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDS Systems to accomplish?

• To create a custom B2C portal for drivers, fleet managers, and leasing companies to efficiently manage their operations.
• To customize Dynamics 365 Power App for storing and managing information related to car management and repair processes.
• To implement a system for managing leads and opportunities effectively.

SOLUTION

How did you find UDS Systems?

Upwork

Why did you select UDS Systems over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost

How many teammates from UDS Systems were assigned to this project?

25

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work in this project included the development and implementation of various modules and functionalities within the system, aimed at improving fleet management and related processes. Key deliverables and areas of focus included: 
1. Schaden Management (Damage Management): 

• Simplification of the accident reporting process through a user-friendly form. 
• Facilitation of communication between fleets and repair partners. 
• Implementation of post code routing functionality to find the nearest repair partner based on addresses. 

2. Leasing Process:

• Support for drivers and fleet managers throughout the lease lifecycle. 
• Reminders for necessary lease-related actions. 
• Efficient document exchange capabilities among drivers, fleet managers, and car dealers. 

3. Invoicing & Outvoicing:

• Invoice management with advanced features.
• Parsing invoices from PDF attachments or extracting information using OCR.
• Integration with SAP for synchronized data exchange related to billing, financial data, and customer information. 
• Implementation of an invoice approval process and status tracking for efficient management and transparency. 

4. B2C Portal: 

• Development of a comprehensive platform for fleet managers to manage their fleets efficiently. 
• Features such as car ordering, lease process oversight, repair status tracking, fuel and service card ordering, access to fleet analytics, and more. 

These deliverables collectively aimed to streamline fleet management processes, enhance communication, reduce response times, improve transparency, and provide a user-friendly platform for fleet managers to effectively oversee their operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Handling nearly 27,000 damage cases efficiently. 
• Collaborating with 660 repair partners to streamline the repair process.
• Serving a community of 11,600 drivers. 
• Successfully managing approximately 26,700 leasing cars throughout their lifecycles. 
• Handling a substantial volume of financial transactions, including approximately 30,400 invoices from 180 partners. 
• Managing around 13,200 outvoices to 300 partners within the system. 
• Engaging a user base of nearly 2,500 active B2C portal users, providing them with a comprehensive platform for efficient fleet management. 

These measurable outcomes underscore the project's progress and its tangible impact on fleet management, communication, and operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UDS Systems adopted an agile Scrum approach for project management, demonstrating a high level of organizational efficiency. Their project management methodology included meticulous epic planning, precise work item estimations, and seamless execution of iterations. One notable aspect of their project management was their consistent adherence to timelines. They consistently delivered items on time, reflecting their commitment to meeting project milestones promptly. 
Furthermore, UDS Systems exhibited a proactive and responsive approach to addressing our needs. Their professionalism was evident in their ability to implement new features seamlessly. 
They showcased a deep understanding of the evolving landscape of innovative technologies and Microsoft updates, consistently providing valuable suggestions and recommendations for optimizing project outcomes. Overall, their project management approach was marked by professionalism, timeliness, and a proactive attitude, ensuring the successful execution of the project.

What was your primary form of communication with UDS Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

What we found most impressive and unique about UDS Systems is their exceptional team of professionals. They go beyond the typical client-vendor relationship and treat their clients like family. This commitment to building long-term partnerships sets them apart in the industry. UDS Systems stands out for their continuous improvement efforts and their unwavering readiness to assist clients promptly. Their ability to swiftly implement client requests is truly commendable. 
In summary, what makes UDS Systems exceptional is their dedicated team, their family-like approach to clients, their focus on long-term collaborations, their commitment to improvement, and their remarkable agility in fulfilling client needs efficiently.

Are there any areas for improvement or something UDS Systems could have done differently?

UDS Systems has demonstrated a high level of professionalism and commitment to our success throughout the project.

BACKGROUND

Please describe your company and position.

I am the Information architect and software designer of Platform of Trust

Describe what your company does in a single sentence.

We are developing Data Exchange service platform for inter company data exchange

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDS Systems to accomplish?

• Implement a data information model management solution

SOLUTION

How did you find UDS Systems?

Referral

Why did you select UDS Systems over others?

• Pricing fits our budget
• Great culture fit

How many teammates from UDS Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of the project was to implement a data information model management solution, including metadata browser, data explainer and data mapping tool. The resulting solution allows managing metadata, data products, versioning, map existing data models with external structures and specify transformation rules. The solution is implemented in a form of a web application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Stayed on budget and received more features than expected

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient and responsive throughout the implementation process. They delivered all key items on schedule. Whenever we had specific needs or faced challenges, they were quick to respond and adapt. We were extremely satisfied with their commitment to excellence and their ability to meet our business requirements.

What was your primary form of communication with UDS Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive about this company is there flexibility of thinking and ability to implement even most complicated business requirements.

Are there any areas for improvement or something UDS Systems could have done differently?

While the overall experience was highly positive, one area for improvement could be enhanced communication during the initial phases to ensure all stakeholders are aligned on objectives and expectations.

BACKGROUND

Please describe your company and position.
I am an executive
Describe what your company does in a single sentence.
We are experts in CX and agile transformation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDS Systems to accomplish?

• Data migration from CRM On-Premise to CRM Online
• Implementation of the complex Approval Flow with custom tables

SOLUTION

How did you find UDS Systems?
Referral
Why did you select UDS Systems over others?

• High ratings
• Good value for cost

How many teammates from UDS Systems were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.

It was three main aspects of the project implementation: 

1. Data migration from old system to new online version 
2. Building of new online platform with custom solutions for all business needs 
3. Complex Quote Approval solution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
Meeting of deadlines, satisfaction of the end users and main client.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
On overall the project management was good and team result.
What was your primary form of communication with UDS Systems?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?
They said they did. The most important part is the project delivery on time and the satisfaction of the client; we've got both.
Are there any areas for improvement or something UDS Systems could have done differently?

Some areas of improvement could be to better align on requirements and solution.

BACKGROUND

Please describe your company and position.

I am the Department Manager of Fahrzeug-Werke LUEG Ag

Describe what your company does in a single sentence.

LUEG is one of the oldest and biggest car dealers and provider of mobility solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UDS Systems to accomplish?

• Digitization of sales and other departments using M365/PowerPlatform
• Automating of complex processes within LUEG and our contractors
• Consultation around M365

SOLUTION

How did you find UDS Systems?

Referral

Why did you select UDS Systems over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from UDS Systems were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sales and other departments have been digitized using M365/PowerPlatform. Complex processes within LUEG and our contractors have been automated. Provided consultation on M365.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increases in efficiency, decreasing process costs (FTE, Paper,…)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were usually delivered on time. They communicate clearly, so we're always informed about possibilities and get good input in the best possible way.

What was your primary form of communication with UDS Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

• Expertise around M365/Azure/Software development
• Availability

Are there any areas for improvement or something UDS Systems could have done differently?

Everything is fine.