Tigerfish Transcribing

OPPORTUNITY / CHALLENGE

Why does your firm require transcription/translation services? Did you use to handle this need in-house?

My company needs transcription for the papers that will be delivered to other organizations. It is of great help to my home business.

What were your company’s goals for the partnership with this service provider?

Our goal was to find a way for the transcripts to be faster and more effective when it comes to doing the job.

SOLUTION

What does this service provider provide for you on a normal basis?

Tigerfish provides us with an easy-to-use program and is very understandable when transcribing.

Could you describe this service provider's pricing structure and how they bill you?

We pay monthly for bank transfers to the organization.

How did you find and select this service provider?

We found Tigerfish thanks to a staff of administrators.​​​​​​

Please assess this service provider's quality of work.

Their service gives us great precision when it comes to transcribing because it gives you many tools to avoid that kind of noise and do a great job very effectively.

RESULTS & FEEDBACK

How would you assess them for speed of delivery and consistent turnaround time of transcriptions/translations?

They use a variety of delivery times but it's not very important to us.

How would you assess their ability to keep your information secure?

Tigerfish gives us a security in transcribing. They always have their option of claims or to avoid conflicts on the Internet.

How would you assess their ability to maintain the tone and intent of the author/speaker?

They have a pretty good ability. I usually let pass a few words with bad spelling but they have a very small margin of error.

What do you think are the strengths of this service provider?

They are effective, fast, safe, and reliable.

Where do you think this service provider can improve?

They can improve on their word corrections and their delivery speed.