ThirstySprout

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CTO of a satellite services company

Describe what your company does in a single sentence.

We develop satellite services for positioning, navigation, and timing to support the advancement of intelligent systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We wished to improve our mobile app with a focus on user-friendliness, multi-satellite-system compatibility, AI route optimization, and offline navigation. Basically, we wanted a partner that could reconcile our technology complexities with an awesome user experience. Thirstysprout was recommended to us; consequently, impressed by their expertise in mobile app development and profound knowledge of satellite technology.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work carried out by Thirstysprout has been diverse and extensive. The first was to upgrade our app for multiple GNSS systems such as GPS, GLONASS, Galileo, BeiDou, and some regional satellite systems. This required integrating a lot of data sources and switching over between them smoothly, which they did with diligence and expertise. Their contribution allowed the app to bear such complexity while holding its performance. 

Later, they set up machine learning to optimize routing and predictive navigation. This setup required training models with big data traffic occurrences, with the additional knowledge of road conditions and anything else that could affect navigation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The result was a very user-friendly and effective navigation system whose route origin and destination can continuously change in real time. Offline access was additionally granted, allowing users, under physically impaired conditions, to rely on cached maps and preloaded satellite data. Such offline capability remained highly appreciated among users in remote or rural areas by guaranteeing uninterrupted navigation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on hand for updates on our project and any questions we had, Thirstysprout continued its engagement. The team was available at all times to discuss the progress made and to answer questions, making necessary adjustments. With such a collaborative strategy, our end product met our stringent standards and even exceeded our expectations.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ThirstySprout's AI-powered route optimization feature has been a game-changer, providing users with the most efficient routes based on real-time data. This has not only improved user satisfaction but also reduced travel time and fuel consumption, contributing to a more sustainable approach to navigation.

Are there any areas for improvement or something ThirstySprout could have done differently?

Nill

BACKGROUND

Please describe your company and position.

I am the Vice President of a gift and stationery company

Describe what your company does in a single sentence.

A high-end gift and stationery wholesale company established in 1989. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• As a high-end gift and stationery wholesale company with a strong reputation in the industry, we have always taken pride in our vintage-inspired designs and the relationships we’ve built with boutiques, museum shops, bookstores, and larger retailers. However, as our business grew, so did the complexities of managing our extensive catalog, fulfilling wholesale orders efficiently, and keeping up with evolving customer expectations. Our traditional methods of cataloging and inventory tracking were no longer sustainable. We needed a robust AI-powered digital catalog that could not only showcase our vast collection in an engaging, interactive way but also seamlessly integrate with our inventory management and ERP systems to improve stock forecasting, order tracking, and overall operational efficiency.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed and implemented a custom AI-powered digital catalog that transformed the way our customers browse and place orders. No longer limited to static PDFs or cumbersome manual updates, our catalog became a dynamic, interactive tool that allowed buyers to explore our products effortlessly.

One of the most impactful aspects of their solution was the seamless ERP integration they developed, which provided real-time inventory tracking and predictive stock forecasting. This meant that we could confidently communicate stock levels to our retailers, ensuring they had access to accurate product availability while helping us avoid overstock or stockouts. The system also included an automated order management component, which significantly reduced the need for manual data entry and improved order accuracy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of Thirstysprout’s work was immediate and undeniable. Our wholesale buyers embraced the new digital catalog, appreciating how effortlessly they could navigate collections, check stock availability, and place orders in a fraction of the time it previously took. Internally, the integration with our ERP system eliminated bottlenecks and drastically improved inventory accuracy, allowing us to make more informed purchasing and restocking decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, Thirstysprout maintained a high level of engagement, offering valuable insights and suggestions that went beyond our initial vision. They introduced smart filtering and personalized product recommendations, making it easier for wholesale buyers to discover relevant items based on their past purchasing patterns. They also enhanced our backend with an intuitive admin dashboard, allowing our team to easily update and manage product listings without technical expertise.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They set clear timelines and adhered to them without compromising on quality. Every deliverable was met with meticulous attention to detail, and they were always responsive to our evolving needs. Whether it was a last-minute request for a UI tweak or a deeper-level integration with our internal systems, ThirstySprout's team handled everything with efficiency and expertise.

Are there any areas for improvement or something ThirstySprout could have done differently?

They understood that while we wanted to modernize, we weren’t looking to lose the old-world charm that defines our company. Their thoughtful approach ensured that the digital transformation felt organic rather than disruptive.

BACKGROUND

Please describe your company and position.

I am the Executive of Floral Image

Describe what your company does in a single sentence.

We are an Australian based floral company. Our vibrant, lifelike artificial floral arrangements enhance the atmosphere of any business, large or small.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• With our company expanding rapidly, we needed a robust and secure digital infrastructure that could protect customer data, prevent fraud, and scale efficiently without service disruptions. Our existing cloud hosting setup was unreliable, often causing slow loading times and unexpected downtime during peak traffic. Additionally, our payment processing system had limitations that created friction in transactions, sometimes leading to abandoned carts and frustrated customers. We recognized the urgency to fortify our cybersecurity, improve system reliability, and provide customers with a seamless purchasing experience. However, we lacked the in-house expertise to address these challenges effectively. That’s when we turned to Thirstysprout, trusting their expertise in IT augmentation to help us achieve these critical goals.

SOLUTION

How did you find ThirstySprout?

Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout significantly enhanced our cybersecurity with advanced encryption, real-time fraud detection, and automated monitoring to protect customer data. They seamlessly migrated our digital infrastructure to a more reliable cloud hosting solution, ensuring a smooth transition without downtime. Additionally, they revamped our payment processing system, integrating a secure multi-payment gateway that streamlined transactions, eliminated bottlenecks, and improved customer experience, ultimately boosting sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thirstysprout’s security enhancements have given us complete confidence, eliminating concerns about data breaches with proactive threat monitoring. Their cloud migration drastically improved our website’s speed, reliability, and ability to handle high traffic, leading to fewer complaints and higher conversions. Additionally, the upgraded payment system reduced transaction failures and provided seamless, secure checkout options, earning positive customer feedback for an effortless shopping experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a project management perspective, working with Thirstysprout has been a breath of fresh air. They were extremely organized, communicative, and proactive throughout the entire process. Any questions or concerns we had were addressed promptly, and their ability to anticipate challenges before they occurred kept everything running smoothly. They set clear milestones and delivered every single aspect of the project on time, with zero delays or unexpected costs.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unlike many tech firms that provide generic solutions, their team treated our business like their own, ensuring that every aspect of the security and infrastructure upgrade was tailored to our unique needs. They even took the time to train our staff on best practices for cybersecurity, ensuring that our internal team could maintain these improvements long after the project was completed.

Are there any areas for improvement or something ThirstySprout could have done differently?

If we were to pinpoint an area for improvement, it would be their time zone differences since we are based in Australia. However, their team made every effort to accommodate our schedule, often working outside of their standard hours to ensure smooth collaboration. In the end, their flexibility and commitment completely outweighed any minor inconveniences.

BACKGROUND

Please describe your company and position.

 I am the Co-Founder and CEO of a retail company 

Describe what your company does in a single sentence.

We are a a generation-defining apparel brand, providing wardrobe essentials for women who are going places.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• With multiple product categories like swimwear and activewear, and a rapidly growing customer base, demand forecasting and inventory alignment to trends had become more challenging over time. At the same time, our supply chain was in a lot of disarray—soil conditions, order delays, poor demand planning, delivery delays—much of it due to our own internal issues, due to many inefficiencies, and we were unable to meet demand in line with the customers. The system we built meant we would be able to provide better, healthier offerings while reducing waste.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout has developed an all-inclusive supply chain management system expressly for our operations. The solution includes real-time inventory tracking, demand forecasting based on predicted needs, and active reporting to better synchronize stock levels with consumer tastes.

The platform was designed to integrate with our existing system seamlessly and provided easy-to-understand dashboards for making key performing metrics very easy to reach. One of the most impressive things they did was developing a system that not only checked our inventory but, more importantly, measures the trend of events. It will enable us to anticipate how customers will demand our products. The team at Thirstysprout also helped us link the software to our fulfillment process so that our supply chain was always agile and responsive.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of the project have been transformative. We now have a system in place that gives us real-time visibility into our inventory, helping us reduce overstocking and out-of-stock situations. The predictive forecasting feature has been a game changer, allowing us to make more informed purchasing decisions, plan production more effectively, and minimize waste. We've also noticed a smoother collaboration between our teams as they can now work from a single platform with accurate, up-to-date data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From start to finish, they demonstrated professionalism, clear communication, and a commitment to delivering results. They adhered to our timeline and consistently kept us informed throughout the development process.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness was exceptional. They quickly addressed any concerns or adjustments we requested, ensuring the solution was exactly what we needed. The level of expertise and attention to detail Thirstysprout brought to the project was remarkable.
Their professionalism, expertise, and commitment to delivering top-notch solutions have made them a trusted partner in our continued growth. We couldn’t be more pleased with the outcome and look forward to working with them again on future projects.

Are there any areas for improvement or something ThirstySprout could have done differently?

In terms of areas for improvement, I don’t have any major concerns.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a Financial Services Company

Describe what your company does in a single sentence.

We automates financial interactions between Agencies, Carriers / MGAs and Customers to eliminate friction, automate manual repetitive processes and create a better experience for all; we capture, match, and reconcile all incoming transactions back to your AMS to automate your agency billing. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We identified an opportunity, and therefore decided to partner with Thirstysprout in order to enhance the claims and billing systems within our company. Managing financial transactions not only with multiple agencies and service providers, but also with customers becomes quite complex very quickly. Hence, there was a need for a technological intervention that would ease the processes involved and cut down on the manual work that was causing needless bottlenecks. Our aim was to provide easy access to an interactive mobile application through which customers can raise claims, monitor the status of their claims and receive payments without any delays.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout were able to hit the ground running, designing a mobile app which addressed all of the problems we experienced: giving us full control over our claim payments and expense reimbursement. They created a digital process that enabled policyholders and agents to submit and track claims in real-time in an intuitive way from end-to-end. It also took care of payments, so it automatically tracked commissions and posted transactions back into our systems. It felt good to see how seamless the app fitted into our existing systems; everything seemed to work fine together.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The effect of Thirstysprout's work has been apparent. Since launching the app we are seeing improvements in processing times and it has really helped our customers especially regarding those initial reimbursements. The app configuration is straightforward, and our users compliment the transparency, as they can view each step of completing a claim. Internally, life for our team has gotten a whole lot easier, automating repetitive tasks means we are able to spend more time on larger priorities. And the new system has also brought us a level of accuracy and consistency in reporting we have never had before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept us communicated, delivered every single feature on the promised date and showed flexibility and professionalism to any of our needs. They were very responsive to suggestions which made it easy and efficient to work with them.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It wasn’t just an application that was delivered; the tool was built with the capability of incorporating our workflows and predicting our needs. Partnering with ThirstySprout transformed how we handled financial tasks into something that feels simple and contemporary and importantly is built to grow with us.

Are there any areas for improvement or something ThirstySprout could have done differently?

Thirstysprout has given us an expertise, response time and commitment that we did not think was possible, hence they would be a great partner for any organization that wants to overhaul and streamline busy financial dealings.

BACKGROUND

Please describe your company and position.

I am the IT Manager of a food company

Describe what your company does in a single sentence.

We deliver custom nutritional blends, vitamins/mineral premixes, direct compression and microencapsulated ingredients for the functional food and nutritional supplement markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We hired Thirstysprout to help us revamp our online presence and create a digital experience that better reflected our commitment to innovation in the functional food and nutritional supplement markets. Our goals were to create an engaging, user-friendly e-commerce platform that met the unique needs of our B2B clients and provided a seamless way for them to browse our product offerings, access educational resources, and track orders in real-time. We needed a solution that would resonate with our clients and showcase the value of our custom nutritional blends, premixes, and specialized ingredients. Essentially, we aimed to move beyond a simple storefront and develop a digital experience that could help us establish stronger relationships with our clients and streamline the ordering process.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout’s team provided us with a comprehensive IT Staff Augmentation package that included developers and UX designers skilled in e-commerce and B2B customer experience enhancements. The primary deliverables included a revamped e-commerce platform tailored to B2B clients, a customized order tracking system, and an interactive portal that allows clients to explore product specs and educational materials. They also built functionalities like a client account portal for reordering, invoice access, and shipment tracking to simplify repeat orders and manage order histories. Thirstysprout designed an intuitive layout and streamlined navigation that made the platform easy for clients to use, enabling them to place orders and learn about our products effortlessly. They went beyond by embedding a resource center with articles and videos to help our clients make informed decisions on product selection and usage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching our new platform, we’ve seen a noticeable improvement in client engagement and feedback. Clients now spend more time exploring our product offerings and using the educational resources Thirstysprout built, which has led to an increase in repeat orders and a stronger connection with our brand. Additionally, the custom order tracking and client portal have streamlined our order management process significantly, saving us time and enhancing customer satisfaction by making it easier for clients to manage their orders independently. Feedback from clients has been overwhelmingly positive, highlighting the ease of use and accessibility of the platform as key benefits. It’s clear that Thirstysprout’s work has made a tangible difference in our client interactions and order process efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained open lines of communication from start to finish, regularly updating us on project milestones and swiftly addressing any questions or adjustments we needed. We found them to be highly responsive and attentive to our vision, incorporating our feedback and making changes where necessary without disrupting timelines. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Every deliverable arrived on schedule, and their team went above and beyond to ensure we were fully satisfied before moving to the next phase.

Are there any areas for improvement or something ThirstySprout could have done differently?

We were highly satisfied with ThirstySprout’s work.

BACKGROUND

Please describe your company and position.

 I am the CEO & Co-Founder of a financial services company 

Describe what your company does in a single sentence.

 We're making it easy for everyone to access affordable, personalized financial advice. We believe that financial wellness starts with a single paycheck. That's why we work with leading companies to provide 1-on-1 financial advisors and personal finance tools as an employee benefit. Our financial wellness program helps employees make the most of their total compensation, and helps companies support their teams at scale through onboarding, open enrollment, equity events, and more

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We hired Thirstysprout to create a responsive web design that would ensure our financial wellness platform is optimized for all devices. Our primary goal was to provide a seamless and intuitive user experience for our clients, whether they accessed our services via mobile, tablet, or desktop. Given the nature of our business, where accessibility and ease of use are paramount for employees seeking personalized financial advice, we needed a design that would effectively support our mission of making financial wellness accessible to everyone.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their work included crafting an intuitive user interface and experience, focusing on simplifying the navigation of personalized financial advice for users. They also made sure the platform was compatible with multiple browsers and operating systems, and aligned the design with our visual branding for a cohesive look. Rigorous testing was conducted to optimize performance, and Thirstysprout provided ongoing support to refine the platform based on user feedback. The result was a responsive, visually appealing platform that significantly improved the user experience for our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of Thirstysprout's work were very positive for us. After the responsive web design was implemented, we noticed a clear increase in how many users were accessing our platform from mobile and tablet devices, with more people engaging on those platforms than before. Users also shared feedback about how much easier the site was to navigate, which was reflected in a noticeable drop in bounce rates and improved user satisfaction. Overall, Thirstysprout helped us create a platform that feels more accessible and user-friendly, making it easier for people to get the financial advice and tools they need.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained clear communication from the start, regularly updating us on progress and timelines. Each phase of the project was delivered on schedule, and they were proactive in addressing any concerns we had.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Whenever we had questions or needed adjustments, their team was quick to respond and made us feel heard and valued. They showed a genuine interest in understanding our vision and worked collaboratively to ensure the final product met our expectations. 

Are there any areas for improvement or something ThirstySprout could have done differently?

I don't have anything to say.

BACKGROUND

Please describe your company and position.

 I am the CEO & Founder of an ecommerce company 

Describe what your company does in a single sentence.

We provide eco-friendly and respectful babycare products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?
Our goal was to integrate a seamless subscription model where customers could sign up for recurring deliveries of our eco-friendly baby care products. 
This initiative was designed to make it more convenient for parents to receive our products regularly, helping us increase customer retention while promoting our commitment to sustainability and responsible baby care. 
We also wanted the system to be user-friendly and scalable, allowing us to manage subscriptions as our customer base grows easily.

SOLUTION

How did you find ThirstySprout?

• Referral
• Facebook

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThirstySprout developed and integrated a customized subscription service for Joone’s e-commerce platform, enabling customers to easily sign up for recurring deliveries of our eco-friendly babycare products. They created a user-friendly interface that fits seamlessly with our existing platform, ensuring customers can modify or pause their subscriptions as needed.

Also, ThirstySprout implemented automated billing and notification features, keeping customers informed about their deliveries. The solution was built to scale as our customer base grows, with a backend dashboard for us to efficiently manage subscriptions and analyze data. Their work has greatly enhanced customer convenience and supported our sustainability efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few months, we noticed that about 25% of new customers chose to sign up for recurring deliveries, which helped us build stronger, long-term relationships with them. This also led to a steady increase in our monthly revenue, making it easier for us to plan ahead.

We also saw that customers were ordering more per transaction, as many started bundling multiple babycare products in their subscriptions. And with the flexibility to pause or adjust their subscriptions, fewer people were canceling, which meant we could keep more families on board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated clearly at every stage, setting realistic timelines and consistently meeting their deadlines. Whenever we had questions or new requests, they were quick to respond and adapt, always ensuring our needs were heard and addressed.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very responsive, adjusting features based on our feedback without any delays. Their attention to detail and commitment to delivering a tailored solution made the entire experience smooth and stress-free.

Are there any areas for improvement or something ThirstySprout could have done differently?

Nothing comes to mind. Thay are the best I have worked with in a while.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Lowquotes.ie

Describe what your company does in a single sentence.

We offer Life Insurance, Mortgages, Mortgage Protection, Serious Illness Cover, Income Protection & Pensions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

We faced a significant challenge of how to streamline the management of life insurance, mortgages, and other financial services through an intuitive digital platform. Our aim was to create user-friendly portals that would allow our clients to manage their insurance policies, track claims, and access pension information easily. This was a critical goal for us, as we wanted to ensure our customers felt empowered and informed about their financial choices.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After thorough research, we partnered with Thirstysprout for their IT staff augmentation services, specifically seeking developers who could bring our vision to life. The scope of work involved creating a comprehensive customer portal that integrated various functionalities everything from policy management to claim tracking, and even a section for accessing pension details.

Key deliverables included a responsive website design, a secure login system, and a robust backend that could handle real-time data updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new portal has completely transformed the way our customers interact with our services. Before the portal, customers frequently needed to call or visit us to access policy details or follow up on claims. With Thirtsysprout's solution, we've seen a dramatic increase in online interactions, with many clients choosing the portal for all their inquiries and transactions. 
Customer satisfaction has improved significantly, and our internal staff has been able to allocate more time to complex customer needed since routine inquiries are now self-serviced through the portal. We've also seen faster claims processing times, thanks to the streamlined system Thirtsysprout implemented.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was incredibly responsive to our feedback, making adjustments whenever needed, and they adhered to the timeline we agreed upon without any delays. Their approach allowed us to see tangible progress at every stage, which kept us confident in the project's direction.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They maintained clear communication throughout the entire project, with frequent updates and check-ins to ensure everything was progressing as expected.

Are there any areas for improvement or something ThirstySprout could have done differently?

Honestly, we had no issues throughout the entire process.

BACKGROUND

Please describe your company and position.

I am the CEO of a truck and trailer company

Describe what your company does in a single sentence.

We offer a wide selection, convenient development planning of Your fleet, professionally prepared vehicles from the first hand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

Our company needed a smart, customized software solution to manage our growing fleet of used trucks and trailers. With vehicles from well-known brands like Volvo, Mercedes-Benz, DAF, MAN, Schmitz, and Krone, it became challenging to keep track of what we had, acquire new vehicles, and retire older ones. 
We wanted a partner to help us create an Inventory and Vehicle Management System that would give us real-time updates on our fleet, make reservations easier, and provide detailed reports on vehicle performance and usage. Our aim was to improve decision-making and overall efficiency, so we could better serve our customers and support our team.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They focused on creating a strong Inventory and Vehicle Management System for us. With this new software, we can now track our fleet in real time, giving us up-to-date information on vehicle locations and availability, which helps our team allocate and deploy vehicles more easily.

The reservation system allows both our customers and staff to book vehicles effortlessly, making daily operations simpler. Thirstysprout also added a reporting feature that lets us generate detailed insights on vehicle usage, performance, and service history, which helps us make better decisions about our fleet.

Also, the software improved how we manage the lifecycle of our vehicles, making it easier to acquire new ones and retire old ones. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system has completely changed how we manage our fleet. We now have real-time access to vehicle data, which has greatly enhanced our resource allocation. The reservation process, which used to be complicated and prone to errors, is now smooth and efficient, eliminating miscommunications and delays in deploying vehicles.

The custom reports on vehicle performance have helped us make better decisions, allowing us to phase out less efficient vehicles and optimize usage for maximum performance.

Thanks to Thirstysprout’s solution, we've significantly reduced the time spent manually tracking vehicle availability, which was a major hassle before. Everything is now automated, minimizing errors and boosting our team's productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thirstysprout’s project management was outstanding.  Communication was prompt, and they were very responsive to our feedback, quickly addressing any adjustments or additional requirements. Their ability to foresee potential challenges and provide solutions made the entire process run smoothly from beginning to end.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail was impressive, and the new platform integrated smoothly with our existing systems.

Are there any areas for improvement or something ThirstySprout could have done differently?

Honestly, there’s nothing I would suggest for improvement.