ThirstySprout

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a Financial Services Company

Describe what your company does in a single sentence.

We automates financial interactions between Agencies, Carriers / MGAs and Customers to eliminate friction, automate manual repetitive processes and create a better experience for all; we capture, match, and reconcile all incoming transactions back to your AMS to automate your agency billing. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We identified an opportunity, and therefore decided to partner with Thirstysprout in order to enhance the claims and billing systems within our company. Managing financial transactions not only with multiple agencies and service providers, but also with customers becomes quite complex very quickly. Hence, there was a need for a technological intervention that would ease the processes involved and cut down on the manual work that was causing needless bottlenecks. Our aim was to provide easy access to an interactive mobile application through which customers can raise claims, monitor the status of their claims and receive payments without any delays.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout were able to hit the ground running, designing a mobile app which addressed all of the problems we experienced: giving us full control over our claim payments and expense reimbursement. They created a digital process that enabled policyholders and agents to submit and track claims in real-time in an intuitive way from end-to-end. It also took care of payments, so it automatically tracked commissions and posted transactions back into our systems. It felt good to see how seamless the app fitted into our existing systems; everything seemed to work fine together.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The effect of Thirstysprout's work has been apparent. Since launching the app we are seeing improvements in processing times and it has really helped our customers especially regarding those initial reimbursements. The app configuration is straightforward, and our users compliment the transparency, as they can view each step of completing a claim. Internally, life for our team has gotten a whole lot easier, automating repetitive tasks means we are able to spend more time on larger priorities. And the new system has also brought us a level of accuracy and consistency in reporting we have never had before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept us communicated, delivered every single feature on the promised date and showed flexibility and professionalism to any of our needs. They were very responsive to suggestions which made it easy and efficient to work with them.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It wasn’t just an application that was delivered; the tool was built with the capability of incorporating our workflows and predicting our needs. Partnering with ThirstySprout transformed how we handled financial tasks into something that feels simple and contemporary and importantly is built to grow with us.

Are there any areas for improvement or something ThirstySprout could have done differently?

Thirstysprout has given us an expertise, response time and commitment that we did not think was possible, hence they would be a great partner for any organization that wants to overhaul and streamline busy financial dealings.

BACKGROUND

Please describe your company and position.

I am the IT Manager of a food company

Describe what your company does in a single sentence.

We deliver custom nutritional blends, vitamins/mineral premixes, direct compression and microencapsulated ingredients for the functional food and nutritional supplement markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We hired Thirstysprout to help us revamp our online presence and create a digital experience that better reflected our commitment to innovation in the functional food and nutritional supplement markets. Our goals were to create an engaging, user-friendly e-commerce platform that met the unique needs of our B2B clients and provided a seamless way for them to browse our product offerings, access educational resources, and track orders in real-time. We needed a solution that would resonate with our clients and showcase the value of our custom nutritional blends, premixes, and specialized ingredients. Essentially, we aimed to move beyond a simple storefront and develop a digital experience that could help us establish stronger relationships with our clients and streamline the ordering process.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout’s team provided us with a comprehensive IT Staff Augmentation package that included developers and UX designers skilled in e-commerce and B2B customer experience enhancements. The primary deliverables included a revamped e-commerce platform tailored to B2B clients, a customized order tracking system, and an interactive portal that allows clients to explore product specs and educational materials. They also built functionalities like a client account portal for reordering, invoice access, and shipment tracking to simplify repeat orders and manage order histories. Thirstysprout designed an intuitive layout and streamlined navigation that made the platform easy for clients to use, enabling them to place orders and learn about our products effortlessly. They went beyond by embedding a resource center with articles and videos to help our clients make informed decisions on product selection and usage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching our new platform, we’ve seen a noticeable improvement in client engagement and feedback. Clients now spend more time exploring our product offerings and using the educational resources Thirstysprout built, which has led to an increase in repeat orders and a stronger connection with our brand. Additionally, the custom order tracking and client portal have streamlined our order management process significantly, saving us time and enhancing customer satisfaction by making it easier for clients to manage their orders independently. Feedback from clients has been overwhelmingly positive, highlighting the ease of use and accessibility of the platform as key benefits. It’s clear that Thirstysprout’s work has made a tangible difference in our client interactions and order process efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained open lines of communication from start to finish, regularly updating us on project milestones and swiftly addressing any questions or adjustments we needed. We found them to be highly responsive and attentive to our vision, incorporating our feedback and making changes where necessary without disrupting timelines. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Every deliverable arrived on schedule, and their team went above and beyond to ensure we were fully satisfied before moving to the next phase.

Are there any areas for improvement or something ThirstySprout could have done differently?

We were highly satisfied with ThirstySprout’s work.

BACKGROUND

Please describe your company and position.

 I am the CEO & Co-Founder of a financial services company 

Describe what your company does in a single sentence.

 We're making it easy for everyone to access affordable, personalized financial advice. We believe that financial wellness starts with a single paycheck. That's why we work with leading companies to provide 1-on-1 financial advisors and personal finance tools as an employee benefit. Our financial wellness program helps employees make the most of their total compensation, and helps companies support their teams at scale through onboarding, open enrollment, equity events, and more

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We hired Thirstysprout to create a responsive web design that would ensure our financial wellness platform is optimized for all devices. Our primary goal was to provide a seamless and intuitive user experience for our clients, whether they accessed our services via mobile, tablet, or desktop. Given the nature of our business, where accessibility and ease of use are paramount for employees seeking personalized financial advice, we needed a design that would effectively support our mission of making financial wellness accessible to everyone.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their work included crafting an intuitive user interface and experience, focusing on simplifying the navigation of personalized financial advice for users. They also made sure the platform was compatible with multiple browsers and operating systems, and aligned the design with our visual branding for a cohesive look. Rigorous testing was conducted to optimize performance, and Thirstysprout provided ongoing support to refine the platform based on user feedback. The result was a responsive, visually appealing platform that significantly improved the user experience for our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of Thirstysprout's work were very positive for us. After the responsive web design was implemented, we noticed a clear increase in how many users were accessing our platform from mobile and tablet devices, with more people engaging on those platforms than before. Users also shared feedback about how much easier the site was to navigate, which was reflected in a noticeable drop in bounce rates and improved user satisfaction. Overall, Thirstysprout helped us create a platform that feels more accessible and user-friendly, making it easier for people to get the financial advice and tools they need.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained clear communication from the start, regularly updating us on progress and timelines. Each phase of the project was delivered on schedule, and they were proactive in addressing any concerns we had.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Whenever we had questions or needed adjustments, their team was quick to respond and made us feel heard and valued. They showed a genuine interest in understanding our vision and worked collaboratively to ensure the final product met our expectations. 

Are there any areas for improvement or something ThirstySprout could have done differently?

I don't have anything to say.

BACKGROUND

Please describe your company and position.

 I am the CEO & Founder of an ecommerce company 

Describe what your company does in a single sentence.

We provide eco-friendly and respectful babycare products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?
Our goal was to integrate a seamless subscription model where customers could sign up for recurring deliveries of our eco-friendly baby care products. 
This initiative was designed to make it more convenient for parents to receive our products regularly, helping us increase customer retention while promoting our commitment to sustainability and responsible baby care. 
We also wanted the system to be user-friendly and scalable, allowing us to manage subscriptions as our customer base grows easily.

SOLUTION

How did you find ThirstySprout?

• Referral
• Facebook

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThirstySprout developed and integrated a customized subscription service for Joone’s e-commerce platform, enabling customers to easily sign up for recurring deliveries of our eco-friendly babycare products. They created a user-friendly interface that fits seamlessly with our existing platform, ensuring customers can modify or pause their subscriptions as needed.

Also, ThirstySprout implemented automated billing and notification features, keeping customers informed about their deliveries. The solution was built to scale as our customer base grows, with a backend dashboard for us to efficiently manage subscriptions and analyze data. Their work has greatly enhanced customer convenience and supported our sustainability efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few months, we noticed that about 25% of new customers chose to sign up for recurring deliveries, which helped us build stronger, long-term relationships with them. This also led to a steady increase in our monthly revenue, making it easier for us to plan ahead.

We also saw that customers were ordering more per transaction, as many started bundling multiple babycare products in their subscriptions. And with the flexibility to pause or adjust their subscriptions, fewer people were canceling, which meant we could keep more families on board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated clearly at every stage, setting realistic timelines and consistently meeting their deadlines. Whenever we had questions or new requests, they were quick to respond and adapt, always ensuring our needs were heard and addressed.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very responsive, adjusting features based on our feedback without any delays. Their attention to detail and commitment to delivering a tailored solution made the entire experience smooth and stress-free.

Are there any areas for improvement or something ThirstySprout could have done differently?

Nothing comes to mind. Thay are the best I have worked with in a while.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Lowquotes.ie

Describe what your company does in a single sentence.

We offer Life Insurance, Mortgages, Mortgage Protection, Serious Illness Cover, Income Protection & Pensions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

We faced a significant challenge of how to streamline the management of life insurance, mortgages, and other financial services through an intuitive digital platform. Our aim was to create user-friendly portals that would allow our clients to manage their insurance policies, track claims, and access pension information easily. This was a critical goal for us, as we wanted to ensure our customers felt empowered and informed about their financial choices.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After thorough research, we partnered with Thirstysprout for their IT staff augmentation services, specifically seeking developers who could bring our vision to life. The scope of work involved creating a comprehensive customer portal that integrated various functionalities everything from policy management to claim tracking, and even a section for accessing pension details.

Key deliverables included a responsive website design, a secure login system, and a robust backend that could handle real-time data updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new portal has completely transformed the way our customers interact with our services. Before the portal, customers frequently needed to call or visit us to access policy details or follow up on claims. With Thirtsysprout's solution, we've seen a dramatic increase in online interactions, with many clients choosing the portal for all their inquiries and transactions. 
Customer satisfaction has improved significantly, and our internal staff has been able to allocate more time to complex customer needed since routine inquiries are now self-serviced through the portal. We've also seen faster claims processing times, thanks to the streamlined system Thirtsysprout implemented.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was incredibly responsive to our feedback, making adjustments whenever needed, and they adhered to the timeline we agreed upon without any delays. Their approach allowed us to see tangible progress at every stage, which kept us confident in the project's direction.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They maintained clear communication throughout the entire project, with frequent updates and check-ins to ensure everything was progressing as expected.

Are there any areas for improvement or something ThirstySprout could have done differently?

Honestly, we had no issues throughout the entire process.

BACKGROUND

Please describe your company and position.

I am the CEO of a truck and trailer company

Describe what your company does in a single sentence.

We offer a wide selection, convenient development planning of Your fleet, professionally prepared vehicles from the first hand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

Our company needed a smart, customized software solution to manage our growing fleet of used trucks and trailers. With vehicles from well-known brands like Volvo, Mercedes-Benz, DAF, MAN, Schmitz, and Krone, it became challenging to keep track of what we had, acquire new vehicles, and retire older ones. 
We wanted a partner to help us create an Inventory and Vehicle Management System that would give us real-time updates on our fleet, make reservations easier, and provide detailed reports on vehicle performance and usage. Our aim was to improve decision-making and overall efficiency, so we could better serve our customers and support our team.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They focused on creating a strong Inventory and Vehicle Management System for us. With this new software, we can now track our fleet in real time, giving us up-to-date information on vehicle locations and availability, which helps our team allocate and deploy vehicles more easily.

The reservation system allows both our customers and staff to book vehicles effortlessly, making daily operations simpler. Thirstysprout also added a reporting feature that lets us generate detailed insights on vehicle usage, performance, and service history, which helps us make better decisions about our fleet.

Also, the software improved how we manage the lifecycle of our vehicles, making it easier to acquire new ones and retire old ones. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system has completely changed how we manage our fleet. We now have real-time access to vehicle data, which has greatly enhanced our resource allocation. The reservation process, which used to be complicated and prone to errors, is now smooth and efficient, eliminating miscommunications and delays in deploying vehicles.

The custom reports on vehicle performance have helped us make better decisions, allowing us to phase out less efficient vehicles and optimize usage for maximum performance.

Thanks to Thirstysprout’s solution, we've significantly reduced the time spent manually tracking vehicle availability, which was a major hassle before. Everything is now automated, minimizing errors and boosting our team's productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thirstysprout’s project management was outstanding.  Communication was prompt, and they were very responsive to our feedback, quickly addressing any adjustments or additional requirements. Their ability to foresee potential challenges and provide solutions made the entire process run smoothly from beginning to end.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail was impressive, and the new platform integrated smoothly with our existing systems.

Are there any areas for improvement or something ThirstySprout could have done differently?

Honestly, there’s nothing I would suggest for improvement. 

BACKGROUND

Please describe your company and position.

 I am the Founder & CEO of an education company 

Describe what your company does in a single sentence.

We provide online education and guidance on HR and compliance topics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

As a company specializing in online education and HR compliance guidance, we needed a mobile app that could facilitate interactive learning, track user progress, and cater to a wide range of learning styles. Our primary goal was to enhance user engagement through dynamic, user-friendly learning modules, quizzes, and assessments. 

We also needed a seamless way to deliver varied formats of content such as video lectures, infographics, and PDFs, which are essential in our industry. Thirstysprout came highly recommended for their mobile app development expertise, and we were particularly drawn to their ability to tailor solutions to specific business needs.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout delivered an exceptional mobile app development solution that went beyond our expectations. The scope of work included designing and developing a course management system tailored for HR and compliance training. 

They created interactive lessons with quizzes and assessments that test users' understanding, and incorporated detailed progress tracking to help users monitor their learning journey. Additionally, they made it easy for users to access a range of learning materials, from video lectures and infographics to downloadable PDFs. Key deliverables included:

• A fully functional mobile app with a smooth and user-friendly interface.
• Interactive learning modules that are easily navigable.
• Custom quizzes and assessments that dynamically reflect the course content.
• Progress tracking features, where users can see how far they've come in each lesson.
• A robust multimedia system that supports various learning styles (video, infographics, text).
• A support system that helps our team manage the app and update content as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results from working with Thirstysprout were immediate and tangible. Our users began to engage more deeply with our HR and compliance courses due to the interactive nature of the app. Learners appreciated the progress tracking feature, which motivated them to complete courses, and the quizzes significantly boosted retention of information. 

The ease with which users could switch between video lessons, infographics, and text-based resources added immense value to our offering. Additionally, the app has led to an increased number of course completions, indicating its effectiveness in keeping learners engaged from start to finish.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, they demonstrated a clear understanding of our needs and maintained excellent communication. They provided us with regular updates on the app’s progress, ensured that deliverables were met on time, and were always open to feedback. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to listen and quickly address any changes we requested was one of their standout qualities. They also walked us through the app’s features in a way that made us feel confident about managing it moving forward. They treated our project as if it were their own, which is a rare quality to find in development teams.

Are there any areas for improvement or something ThirstySprout could have done differently?

It’s hard to pinpoint any significant areas for improvement because Thirstysprout delivered on all fronts.

BACKGROUND

Please describe your company and position.

I am the President & Founder of a manufacturing company.

Describe what your company does in a single sentence.

We are the manufacturer of security glass and framing components, we make a wide variety of security glass systems designed to prevent forced entry and mitigate ballistic threats. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

As a manufacturer of security glass and framing components, our operations involve detailed specifications and precise ordering processes, which previously required significant manual intervention. We needed an efficient and intuitive solution that would allow our clients to easily place orders for our ArmorPlast polycarbonate panels, track their shipments in real-time, and simplify reordering for recurring projects. The objective was to improve client satisfaction by providing seamless communication and order management while reducing paperwork and human error on our end.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Clutch Site

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed a sleek and intuitive Order Management and Tracking App that allows our clients—primarily glaziers and contractors—to place orders for security glass systems and track their shipments in real time. The app sends automated notifications for every stage of the order process, from confirmation and processing to shipping and delivery. One of the standout features is the ability for users to easily reorder materials for recurring projects, which has been a significant time-saver for our repeat clients.

In terms of key deliverables, Thirstysprout provided a fully functional app that integrates seamlessly with our internal systems, including real-time inventory tracking and logistics updates. They also ensured that the app had a user-friendly interface, which allowed our clients to quickly get accustomed to using it. Additionally, the app has helped streamline communication by providing a direct line between our team and the clients for any order-related questions or updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most noticeable outcome has been the drastic reduction in manual paperwork and order errors, which previously caused delays and miscommunication. Clients now receive real-time updates on their orders, and we've seen a significant improvement in customer satisfaction as a result. The app has also expedited our order fulfillment process, allowing us to better manage our inventory and ship products more efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication has been very effective, including weekly calls, direct conversations on Slack and emails. The team was really involved in achieving the goals and provided all the necessary support. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was continuously impressed with their ability to deliver within the budget and timeline. It far exceeded our expectations.

Are there any areas for improvement or something ThirstySprout could have done differently?

They made everything seem effortless, and considering how smoothly things went, it's hard to think of anything they could improve on!

BACKGROUND

Please describe your company and position.

I am the CEO of a marketing agency

Describe what your company does in a single sentence.

We are a global creative marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We hired ThirstySprout with the specific goal of optimizing our cloud infrastructure and automating workflows to support our content delivery across multiple regions, including Asia, Latin America, Europe, and the U.S. As a global creative marketing agency, we needed to ensure smooth, efficient, and scalable content distribution for our marketing and advertising clients.
• The objective was to enhance performance, refine operations, and create a efficient content experience that could handle the demands of diverse global audiences while maintaining strict deadlines and budgets. ThirstySprout's expertise in DevOps and cloud engineering was pivotal in achieving these goals.

SOLUTION

How did you find ThirstySprout?

Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThirstySprout provided IT staff augmentation services, focusing on optimizing our cloud infrastructure and automating workflows for seamless, scalable content delivery across regions like Asia, Latin America, Europe, and the U.S.

They restructured our infrastructure for efficiency, set up CI/CD pipelines for rapid content updates, implemented real-time monitoring for proactive system management, and enhanced security protocols. Additionally, they synchronized cross-regional content delivery, ensuring consistent performance and reliability, transforming our global operations for our company's creative’s marketing and advertising clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ThirstySprout's work led to an increase in content delivery speed and a reduction in manual deployment time. Server performance improved, and operational costs decreased, thanks to their cloud optimization. Additionally, there were zero security breaches, ensuring full data protection. These outcomes significantly enhanced the efficiency and scalability of our company creative's global content delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered to a well-defined timeline, delivering all project milestones on schedule, which was crucial for our strict deadlines. Their team maintained clear communication throughout the project, providing regular updates and promptly addressing any questions or concerns we had.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Whenever we needed adjustments or had specific requests, ThirstySprout demonstrated a proactive approach, quickly adapting their strategies to align with our evolving needs.

Are there any areas for improvement or something ThirstySprout could have done differently?

Nothing Negative, All Positive.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Operations

Describe what your company does in a single sentence.

An online, subscription-based clothing and accessory rental service for women.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

We had disorganized and difficult subscription management when we first contacted Thirstysprout. Our system was frequently difficult for users to navigate, which frustrated them and increased their need for support. Our goal was to give our clients a seamless, simple experience. To ease the workload on our customer support staff, we set out to develop an intuitive user interface, automate billing procedures, and simplify account management.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout made a major effort to completely understand our particular requirements and difficulties, and they provided a detailed plan that included the creation of a user-friendly user interface, the construction of robust backend systems, and the integration of safe payment gateways. Their efforts resulted in an intuitive dashboard that made managing subscriptions easy to use and accessible and automated procedures that sped up the signup, upgrade, downgrade, and cancellation processes.

They also developed custom reporting tools that enable us to efficiently track user engagement and subscription trends, and they installed a secure billing system that can accommodate multiple payment methods and schedules. Thirstysprout kept lines of communication open and updated us at every stage of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has yielded incredibly transformative results. Customer support inquiries about subscription-related problems have significantly decreased since users can now easily manage their accounts. Our cash flow management has improved along with time savings thanks to the automation of billing procedures. Higher customer satisfaction is the outcome of our users' appreciation for how simple it is to change plans or cancel subscriptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They completed each project phase on time and carefully followed deadlines. They were quick to react and efficient when we needed adjustments or made extra requests, which made us feel supported all along. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just build a system; they built a foundation that will support our growth for years to come.

Are there any areas for improvement or something ThirstySprout could have done differently?

In terms of areas for improvement, it’s hard to pinpoint anything specific.