ThirstySprout

BACKGROUND

Please describe your company and position.

 I am the CEO & Founder of an ecommerce company 

Describe what your company does in a single sentence.

We provide eco-friendly and respectful babycare products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?
Our goal was to integrate a seamless subscription model where customers could sign up for recurring deliveries of our eco-friendly baby care products. 
This initiative was designed to make it more convenient for parents to receive our products regularly, helping us increase customer retention while promoting our commitment to sustainability and responsible baby care. 
We also wanted the system to be user-friendly and scalable, allowing us to manage subscriptions as our customer base grows easily.

SOLUTION

How did you find ThirstySprout?

• Referral
• Facebook

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThirstySprout developed and integrated a customized subscription service for Joone’s e-commerce platform, enabling customers to easily sign up for recurring deliveries of our eco-friendly babycare products. They created a user-friendly interface that fits seamlessly with our existing platform, ensuring customers can modify or pause their subscriptions as needed.

Also, ThirstySprout implemented automated billing and notification features, keeping customers informed about their deliveries. The solution was built to scale as our customer base grows, with a backend dashboard for us to efficiently manage subscriptions and analyze data. Their work has greatly enhanced customer convenience and supported our sustainability efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few months, we noticed that about 25% of new customers chose to sign up for recurring deliveries, which helped us build stronger, long-term relationships with them. This also led to a steady increase in our monthly revenue, making it easier for us to plan ahead.

We also saw that customers were ordering more per transaction, as many started bundling multiple babycare products in their subscriptions. And with the flexibility to pause or adjust their subscriptions, fewer people were canceling, which meant we could keep more families on board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated clearly at every stage, setting realistic timelines and consistently meeting their deadlines. Whenever we had questions or new requests, they were quick to respond and adapt, always ensuring our needs were heard and addressed.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very responsive, adjusting features based on our feedback without any delays. Their attention to detail and commitment to delivering a tailored solution made the entire experience smooth and stress-free.

Are there any areas for improvement or something ThirstySprout could have done differently?

Nothing comes to mind. Thay are the best I have worked with in a while.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Lowquotes.ie

Describe what your company does in a single sentence.

We offer Life Insurance, Mortgages, Mortgage Protection, Serious Illness Cover, Income Protection & Pensions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

We faced a significant challenge of how to streamline the management of life insurance, mortgages, and other financial services through an intuitive digital platform. Our aim was to create user-friendly portals that would allow our clients to manage their insurance policies, track claims, and access pension information easily. This was a critical goal for us, as we wanted to ensure our customers felt empowered and informed about their financial choices.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After thorough research, we partnered with Thirstysprout for their IT staff augmentation services, specifically seeking developers who could bring our vision to life. The scope of work involved creating a comprehensive customer portal that integrated various functionalities everything from policy management to claim tracking, and even a section for accessing pension details.

Key deliverables included a responsive website design, a secure login system, and a robust backend that could handle real-time data updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new portal has completely transformed the way our customers interact with our services. Before the portal, customers frequently needed to call or visit us to access policy details or follow up on claims. With Thirtsysprout's solution, we've seen a dramatic increase in online interactions, with many clients choosing the portal for all their inquiries and transactions. 
Customer satisfaction has improved significantly, and our internal staff has been able to allocate more time to complex customer needed since routine inquiries are now self-serviced through the portal. We've also seen faster claims processing times, thanks to the streamlined system Thirtsysprout implemented.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was incredibly responsive to our feedback, making adjustments whenever needed, and they adhered to the timeline we agreed upon without any delays. Their approach allowed us to see tangible progress at every stage, which kept us confident in the project's direction.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They maintained clear communication throughout the entire project, with frequent updates and check-ins to ensure everything was progressing as expected.

Are there any areas for improvement or something ThirstySprout could have done differently?

Honestly, we had no issues throughout the entire process.

BACKGROUND

Please describe your company and position.

I am the CEO of a truck and trailer company

Describe what your company does in a single sentence.

We offer a wide selection, convenient development planning of Your fleet, professionally prepared vehicles from the first hand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

Our company needed a smart, customized software solution to manage our growing fleet of used trucks and trailers. With vehicles from well-known brands like Volvo, Mercedes-Benz, DAF, MAN, Schmitz, and Krone, it became challenging to keep track of what we had, acquire new vehicles, and retire older ones. 
We wanted a partner to help us create an Inventory and Vehicle Management System that would give us real-time updates on our fleet, make reservations easier, and provide detailed reports on vehicle performance and usage. Our aim was to improve decision-making and overall efficiency, so we could better serve our customers and support our team.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They focused on creating a strong Inventory and Vehicle Management System for us. With this new software, we can now track our fleet in real time, giving us up-to-date information on vehicle locations and availability, which helps our team allocate and deploy vehicles more easily.

The reservation system allows both our customers and staff to book vehicles effortlessly, making daily operations simpler. Thirstysprout also added a reporting feature that lets us generate detailed insights on vehicle usage, performance, and service history, which helps us make better decisions about our fleet.

Also, the software improved how we manage the lifecycle of our vehicles, making it easier to acquire new ones and retire old ones. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system has completely changed how we manage our fleet. We now have real-time access to vehicle data, which has greatly enhanced our resource allocation. The reservation process, which used to be complicated and prone to errors, is now smooth and efficient, eliminating miscommunications and delays in deploying vehicles.

The custom reports on vehicle performance have helped us make better decisions, allowing us to phase out less efficient vehicles and optimize usage for maximum performance.

Thanks to Thirstysprout’s solution, we've significantly reduced the time spent manually tracking vehicle availability, which was a major hassle before. Everything is now automated, minimizing errors and boosting our team's productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thirstysprout’s project management was outstanding.  Communication was prompt, and they were very responsive to our feedback, quickly addressing any adjustments or additional requirements. Their ability to foresee potential challenges and provide solutions made the entire process run smoothly from beginning to end.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail was impressive, and the new platform integrated smoothly with our existing systems.

Are there any areas for improvement or something ThirstySprout could have done differently?

Honestly, there’s nothing I would suggest for improvement. 

BACKGROUND

Please describe your company and position.

 I am the Founder & CEO of an education company 

Describe what your company does in a single sentence.

We provide online education and guidance on HR and compliance topics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

As a company specializing in online education and HR compliance guidance, we needed a mobile app that could facilitate interactive learning, track user progress, and cater to a wide range of learning styles. Our primary goal was to enhance user engagement through dynamic, user-friendly learning modules, quizzes, and assessments. 

We also needed a seamless way to deliver varied formats of content such as video lectures, infographics, and PDFs, which are essential in our industry. Thirstysprout came highly recommended for their mobile app development expertise, and we were particularly drawn to their ability to tailor solutions to specific business needs.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout delivered an exceptional mobile app development solution that went beyond our expectations. The scope of work included designing and developing a course management system tailored for HR and compliance training. 

They created interactive lessons with quizzes and assessments that test users' understanding, and incorporated detailed progress tracking to help users monitor their learning journey. Additionally, they made it easy for users to access a range of learning materials, from video lectures and infographics to downloadable PDFs. Key deliverables included:

• A fully functional mobile app with a smooth and user-friendly interface.
• Interactive learning modules that are easily navigable.
• Custom quizzes and assessments that dynamically reflect the course content.
• Progress tracking features, where users can see how far they've come in each lesson.
• A robust multimedia system that supports various learning styles (video, infographics, text).
• A support system that helps our team manage the app and update content as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results from working with Thirstysprout were immediate and tangible. Our users began to engage more deeply with our HR and compliance courses due to the interactive nature of the app. Learners appreciated the progress tracking feature, which motivated them to complete courses, and the quizzes significantly boosted retention of information. 

The ease with which users could switch between video lessons, infographics, and text-based resources added immense value to our offering. Additionally, the app has led to an increased number of course completions, indicating its effectiveness in keeping learners engaged from start to finish.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, they demonstrated a clear understanding of our needs and maintained excellent communication. They provided us with regular updates on the app’s progress, ensured that deliverables were met on time, and were always open to feedback. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to listen and quickly address any changes we requested was one of their standout qualities. They also walked us through the app’s features in a way that made us feel confident about managing it moving forward. They treated our project as if it were their own, which is a rare quality to find in development teams.

Are there any areas for improvement or something ThirstySprout could have done differently?

It’s hard to pinpoint any significant areas for improvement because Thirstysprout delivered on all fronts.

BACKGROUND

Please describe your company and position.

I am the President & Founder of a manufacturing company.

Describe what your company does in a single sentence.

We are the manufacturer of security glass and framing components, we make a wide variety of security glass systems designed to prevent forced entry and mitigate ballistic threats. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

As a manufacturer of security glass and framing components, our operations involve detailed specifications and precise ordering processes, which previously required significant manual intervention. We needed an efficient and intuitive solution that would allow our clients to easily place orders for our ArmorPlast polycarbonate panels, track their shipments in real-time, and simplify reordering for recurring projects. The objective was to improve client satisfaction by providing seamless communication and order management while reducing paperwork and human error on our end.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Clutch Site

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed a sleek and intuitive Order Management and Tracking App that allows our clients—primarily glaziers and contractors—to place orders for security glass systems and track their shipments in real time. The app sends automated notifications for every stage of the order process, from confirmation and processing to shipping and delivery. One of the standout features is the ability for users to easily reorder materials for recurring projects, which has been a significant time-saver for our repeat clients.

In terms of key deliverables, Thirstysprout provided a fully functional app that integrates seamlessly with our internal systems, including real-time inventory tracking and logistics updates. They also ensured that the app had a user-friendly interface, which allowed our clients to quickly get accustomed to using it. Additionally, the app has helped streamline communication by providing a direct line between our team and the clients for any order-related questions or updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most noticeable outcome has been the drastic reduction in manual paperwork and order errors, which previously caused delays and miscommunication. Clients now receive real-time updates on their orders, and we've seen a significant improvement in customer satisfaction as a result. The app has also expedited our order fulfillment process, allowing us to better manage our inventory and ship products more efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication has been very effective, including weekly calls, direct conversations on Slack and emails. The team was really involved in achieving the goals and provided all the necessary support. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was continuously impressed with their ability to deliver within the budget and timeline. It far exceeded our expectations.

Are there any areas for improvement or something ThirstySprout could have done differently?

They made everything seem effortless, and considering how smoothly things went, it's hard to think of anything they could improve on!

BACKGROUND

Please describe your company and position.

I am the CEO of a marketing agency

Describe what your company does in a single sentence.

We are a global creative marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

• We hired ThirstySprout with the specific goal of optimizing our cloud infrastructure and automating workflows to support our content delivery across multiple regions, including Asia, Latin America, Europe, and the U.S. As a global creative marketing agency, we needed to ensure smooth, efficient, and scalable content distribution for our marketing and advertising clients.
• The objective was to enhance performance, refine operations, and create a efficient content experience that could handle the demands of diverse global audiences while maintaining strict deadlines and budgets. ThirstySprout's expertise in DevOps and cloud engineering was pivotal in achieving these goals.

SOLUTION

How did you find ThirstySprout?

Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThirstySprout provided IT staff augmentation services, focusing on optimizing our cloud infrastructure and automating workflows for seamless, scalable content delivery across regions like Asia, Latin America, Europe, and the U.S.

They restructured our infrastructure for efficiency, set up CI/CD pipelines for rapid content updates, implemented real-time monitoring for proactive system management, and enhanced security protocols. Additionally, they synchronized cross-regional content delivery, ensuring consistent performance and reliability, transforming our global operations for our company's creative’s marketing and advertising clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ThirstySprout's work led to an increase in content delivery speed and a reduction in manual deployment time. Server performance improved, and operational costs decreased, thanks to their cloud optimization. Additionally, there were zero security breaches, ensuring full data protection. These outcomes significantly enhanced the efficiency and scalability of our company creative's global content delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered to a well-defined timeline, delivering all project milestones on schedule, which was crucial for our strict deadlines. Their team maintained clear communication throughout the project, providing regular updates and promptly addressing any questions or concerns we had.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Whenever we needed adjustments or had specific requests, ThirstySprout demonstrated a proactive approach, quickly adapting their strategies to align with our evolving needs.

Are there any areas for improvement or something ThirstySprout could have done differently?

Nothing Negative, All Positive.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Operations

Describe what your company does in a single sentence.

An online, subscription-based clothing and accessory rental service for women.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

We had disorganized and difficult subscription management when we first contacted Thirstysprout. Our system was frequently difficult for users to navigate, which frustrated them and increased their need for support. Our goal was to give our clients a seamless, simple experience. To ease the workload on our customer support staff, we set out to develop an intuitive user interface, automate billing procedures, and simplify account management.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout made a major effort to completely understand our particular requirements and difficulties, and they provided a detailed plan that included the creation of a user-friendly user interface, the construction of robust backend systems, and the integration of safe payment gateways. Their efforts resulted in an intuitive dashboard that made managing subscriptions easy to use and accessible and automated procedures that sped up the signup, upgrade, downgrade, and cancellation processes.

They also developed custom reporting tools that enable us to efficiently track user engagement and subscription trends, and they installed a secure billing system that can accommodate multiple payment methods and schedules. Thirstysprout kept lines of communication open and updated us at every stage of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has yielded incredibly transformative results. Customer support inquiries about subscription-related problems have significantly decreased since users can now easily manage their accounts. Our cash flow management has improved along with time savings thanks to the automation of billing procedures. Higher customer satisfaction is the outcome of our users' appreciation for how simple it is to change plans or cancel subscriptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They completed each project phase on time and carefully followed deadlines. They were quick to react and efficient when we needed adjustments or made extra requests, which made us feel supported all along. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just build a system; they built a foundation that will support our growth for years to come.

Are there any areas for improvement or something ThirstySprout could have done differently?

In terms of areas for improvement, it’s hard to pinpoint anything specific.

BACKGROUND

Please describe your company and position.

I am the CEO of a logistics company

Describe what your company does in a single sentence.

We are an international company that provides transportation services and offers effective freight management solutions for commercial transportation companies all over the USA.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

We needed a platform where our clients could easily book, track, and manage shipments, check invoices, and receive real-time updates on delivery statuses. The main objective was to enhance operational efficiency, transparency, and customer satisfaction through an intuitive web portal. After extensive research, we decided to hire Thirstysprout to handle the web development and bring our vision to life.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout took a hands-on approach to understand our business needs from day one. They worked closely with us to outline the exact functionality and scope of the Freight Management Dashboard. The scope of work involved building a web portal that integrated with our backend logistics systems, offering clients the ability to book new shipments, track their freight in real-time, manage invoices, and receive updates via automated notifications.

The key deliverables included a user-friendly interface for our clients, real-time tracking capabilities with GPS integration, secure client logins, and a comprehensive invoicing system that could streamline payment and tracking. They also ensured that the portal was mobile-responsive, knowing that many of our clients would be accessing it on-the-go.

Thirstysprout even went the extra mile to implement a support system within the dashboard, allowing clients to resolve issues without leaving the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our clients have consistently reported positive feedback, noting that the portal has simplified their logistics processes significantly. We’ve experienced faster turnaround times in booking and managing shipments, and the real-time tracking system has greatly reduced the number of inquiries we receive from clients about the status of their shipments.

The user experience has been seamless, and that’s reflected in the increased client satisfaction we've seen since launching the dashboard.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept us informed at every stage, providing regular updates and addressing our feedback swiftly. Every deliverable was met on schedule, which was crucial for us given the tight timelines we were working with. Even when we requested a few adjustments along the way, their team was extremely responsive and made the necessary changes without hesitation.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were focused on the technical execution and ensuring the platform would deliver real value.

Are there any areas for improvement or something ThirstySprout could have done differently?

Thirstysprout exceeded our expectations, and there’s no room for critique.

BACKGROUND

Please describe your company and position.

I am the Owner of a promotional printing company

Describe what your company does in a single sentence.

We specialize in custom screen printing, embroidery and promotional items. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

As a business focused on creating bespoke printed screens, embroidery works, and advertising merchandise, one of our major obstacles was effectively coordinating deliveries and keeping our clients informed about the progress of their orders through tracking information.

The old-fashioned method we were employing was complicated, prone to mistakes, and caused regular hold-ups, adversely affecting our customers' happiness.

Our objective was to implement a tailored software platform designed to streamline these operations, offer continuous updates on order status, and guarantee that the costs of shipping were appropriately handled with various logistics companies.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral
• Facebook

Why did you select ThirstySprout over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout developed a detailed custom software solution tailored to fit our unique requirements. The initiative involved merging our system with various logistics companies, simplifying the process of creating shipping labels, and offering instant updates on shipping progress accessible directly to our customers. It also had features for optimizing costs by comparing shipping fees to find the most affordable choices.

The primary outcomes were a system for tracking shipments in real-time accessible through customers' order details pages, connections with several key logistics vendors to simplify label making and distribution, and a system focused on lowering shipping costs through the selection of the most economical shipping options.

Furthermore, a personalized dashboard was created for our own staff to oversee logistics, track deliveries smoothly, and manage any issues without difficulty.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the most significant improvements has been the substantial reduction in shipping delays. Our streamlined process allows for faster order processing, and customers can easily track their shipments. This has led to a noticeable increase in customer satisfaction and fewer inquiries about shipment status. 

Also, the shipping cost management system has saved us considerable time and effort in manually comparing rates, enabling us to allocate resources more efficiently across the business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They ensured that we were always updated on the project’s progress, making us feel comfortable and confident about the outcome. What I appreciated most was their attention to detail and how they would proactively offer solutions whenever a potential issue arose.

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everything to be honest. From start to finish, they were extremely hands-on, efficient, and productive. 

Are there any areas for improvement or something ThirstySprout could have done differently?

It’s only been a couple of weeks, so I don’t have anything that I feel they could improve on yet.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a retail company

Describe what your company does in a single sentence.

We are the suppliers of office supplies, stationery and equipment to businesses, large corporate customers and government authorities across the whole of the UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThirstySprout to accomplish?

We wanted a solution that could analyze customer purchase patterns, industry trends, and specific requirements to provide tailored product suggestions that would save time for our customers and increase their satisfaction.

The challenge we faced was finding a reliable, innovative partner that could help us implement this AI-driven approach in a seamless and impactful way. We turned to Thirstysprout for help with their expertise in Generative AI services.

SOLUTION

How did you find ThirstySprout?

• Online Search
• Referral

Why did you select ThirstySprout over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ThirstySprout were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thirstysprout collaborated with us to create an automated recommendation system that seamlessly integrates with our online store. They invested the necessary time to grasp our business approach, the variety of our clientele, and the intricate nature of handling office supply orders across different sectors.

Their project encompassed the design and execution of a machine learning algorithm that examined past customer transactions, detected patterns in buying habits, and forecasted the products customers were likely to purchase based on their prior orders and wider market trends.

The main outputs were a fully integrated AI system providing personalized product suggestions on our website and customer dashboard, ensuring each customer receives customized recommendations as they browse.

They also crafted a detailed dashboard for our internal team, enabling us to oversee and evaluate the effectiveness of these recommendations, thereby gaining insights into customer preferences and behaviors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes have been incredibly positive. Since implementing Thirstysprout’s AI-driven recommendation engine, we’ve seen a significant increase in customer engagement. Many of our corporate clients have commented on how the system now proactively suggests products that they hadn’t even considered, simplifying the purchasing process.

We've observed a noticeable boost in repeat purchases and higher customer satisfaction, with clients appreciating the time saved in searching for specific office supplies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every milestone was delivered on time, and the team maintained a proactive approach to our needs. They were always available for clarification and quick to make any adjustments we requested. 

What was your primary form of communication with ThirstySprout?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness and attention to detail stood out from day one. We never had to chase them for updates or results. I wholeheartedly recommend their services to any business looking to improve customer interactions and drive sales through personalized recommendations. Thank you, Thirstysprout, for your outstanding work!

Are there any areas for improvement or something ThirstySprout could have done differently?

I can honestly say that our experience with Thirstysprout was overwhelmingly positive.