Think Commerce

BACKGROUND

Please describe your company and your position there.

I'm a Global eCommerce Manager at technology company that develop and deliver one of the most intelligent and scalable EV charging systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Think Commerce, and what were your goals?

Our goal was to migrate order and customer data to a new eCommerce platform, and implement front-end and back-end solutions based on our company needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked with Think Commerce on other projects before. And we were confident that they understand our needs and can deliver results in an efficient and timely manner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project consisted of various tasks, including migration of order and customer data to Shopify, editing the theme and development of a custom progress bar feature. 

How many people from the vendor's team worked with you, and what were their positions?

A consultant was our main point of contact throughout the process. There was a Shopify developer working on app development behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Everything was delivered according to our requests and on time. Work completed by ThinkCommerce helped to automate our work. Our customers found new features to be valuable as well. 

Describe their project management style, including communication tools and timeliness.

We used Slack as our primary tool for communication. We also had follow up meetings, where Think Commerce were giving updates on a progress.

What did you find most impressive or unique about this company?

They were easy to communicate with and responsive to our needs.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Majema, an educational publisher based in Sweden. We sell printed books, which is where the majority of our revenue comes from, and we also offer e-learning subscriptions.

We’re a 40 years old family-owned company. We have 15 employees and a team of editors who produce the materials. Our customers are teachers in the schools of Sweden, and we sell to schools directly as well.

We work from production to distribution and have a $4 million–$5 million revenue.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think Commerce?

We wanted to migrate our e-commerce site from Magento to Shopify. That’s where we have some direct sales.

SOLUTION

What was the scope of their involvement?

Think Commerce did all the presales work early on and verified the key and technical challenges in a proof of concept in a very good and detailed way.

Then, they created templates for us. We worked very closely on the designs’ sketches, and they translated our Adobe XD files into Shopify templates. They created the templates in such a way that we were able to upload a lot of the content and build the actual site ourselves — it was surprising how easy it was to use.

Think Commerce also helped us pick out and evaluate all these applications on Shopify. They had a development side where they would test these apps and other assets.

What is the team composition?

I had one main point of contact.

How did you come to work with Think Commerce?

We knew Think Commerce because they were our partner for developing the site in Magento. The key aspect of choosing them was that they were able to understand our problems and identify the solution.

How much have you invested with them?

We spent $30,000–$35,000.

What is the status of this engagement?

We started working together on this project in September 2020, and it was completed in March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The technical consultant budget we were spending to keep our Magento site running has decreased. Before the migration, we were spending almost $1,500 a month on technical support, and someone from our firm would spend one day a week fixing problems. Now, we spend approximately $500 less a month on technical support, and the time spent on fixing issues has drastically reduced as well. This solution has been both a money and time saver in terms of not having to constantly solve unimportant technical issues.

Think Commerce had outstanding technical expertise in Shopify. I assigned them a number of tasks to take a look into because they were causing issues, and the next day I was surprised to find that they’ve already solved them. I had that same experience throughout the whole project. It was very positive. We were never worried about them overlooking anything and we didn’t experience any issues working with them.

They were very knowledgeable about what product they were helping us with and were able to set up a development site where we could start playing around with it.

How did Think Commerce perform from a project management standpoint?

Think Commerce did the project’s evaluation in a very good way. They scoped the project so the budget they set was finally what we spent, which was great.

They were very easy to work with. We used Jira as a team, and we were able to communicate very easily with them.

Think Commerce had very skilled developers so they really knew their stuff. They kept a small senior team, and they didn’t work with anyone who was not very adept in the tools, which was great. We brought in additional experts to helps us we SEO and Think Commerce cooperated with them. Everybody was on the same page, and there were never any surprises. Every member of the team was a mature developer, and it all went very smoothly.

We sometimes were delayed, other times we changed things we promised we wouldn’t change, but they always were very patient with us.

What did you find most impressive about them?

Think Commerce had technical competence and a service mindset. They were good at prioritizing and solving problems.

They were also great at Shopify design. They built a new theme from the bottom-up and told me they weren’t going to use an off-the-shelf theme because that would make the site very slow.

Because they built the site very cleverly, we ended up having an excellent page, something we’d never seen before. That was very positive.

Are there any areas they could improve?

Some of the functionalities that we added to an external app were not as dynamic as we had envisioned, but I can’t hold that against them.

Any advice for potential customers?

If you are migrating to Shopify and evaluating different consultants, go with Think Commerce.

Shopify, at the moment, has predominantly quite simple stores on it, so it is very template-driven. Think Commerce knows the tools so well that they’re capable of building more complex sites, and I think that’s something people don’t realize. They may be a little bit more expensive than hiring an offshore team, but they’re three times more competent. You get a lot of good value for your money.