theUXProdigy

BACKGROUND

Please describe your company and position.

I am the eCommerce & Marketing Director of Autohellas Hertz

Describe what your company does in a single sentence.

Autohellas SA operates in Rent a Car (Renting/Operating Leasing) and Car Sales (importing/distribution/retail) in Greece and 7 other countries in Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire theUXProdigy to accomplish?

• Competitor UX/UI audit
• Information architecture, user journey mapping and content strategy
• Redesign of website

SOLUTION

How did you find theUXProdigy?

• Online Search
• Referral

Why did you select theUXProdigy over others?

• Great culture fit
• Company values aligned

How many teammates from theUXProdigy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Summary of deliverables: 

• Competitor UX/UI assessment analysis 
• A comprehensive UX audit report of websites along with actionable recommendations to tackle possible existing friction points 
• Usability testing 
• Information architecture, user journey mapping and content strategy
• List of recommendations of what we must do better to achieve our success criteria
• Wireframes/designs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is still WIP but we feel we will deliver against the below KPIS: 

• Increase RaC / Leasing desktop & mobile conversion rates
• Conversion rate increase 
• Cross and up selling increase
• Reduce bounce rate
• Increase pageviews/session

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very meticulous in project management. 

• Set realistic and yet ambitious objectives
• Maintained good pace of delivery
• Provided clear project updates regularly
• Hit project milestones on time

What was your primary form of communication with theUXProdigy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Excellent quality & quantity of learnings provided through very solid/reliable research. 
• Good insights on the competition and what we can do better to compete. 
• Very thorough evaluation of areas of improvement and opportunities. 
• Excellent quality of web design, providing clarity on our complex services and making it very easy and enjoyable to navigate and to buy.

Are there any areas for improvement or something theUXProdigy could have done differently?

Not really. They are very reliable, flexible, and professional. They also have great expertise and passion for their work.

BACKGROUND

Please describe your company and position.

I am the Web Developer of (a/an) Information technology

Describe what your company does in a single sentence.

Website and Mobile Applications

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire theUXProdigy to accomplish?

• Accessibility of a Website
• Guidelines about the UX of a website

SOLUTION

How did you find theUXProdigy?

Online Search, Referral

Why did you select theUXProdigy over others?

Great culture fit, Good value for cost, Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was to do Accessibility friendly the website https://opeka.gr The summary was Accessibility Issues 1 Success Criterion 1.1.1 Non-text Content 2 Success Criterion 1.1.3 Info and Relationships 3 Success Criterion 1.2.2 Captions (Prerecorded) 4 Success Criterion 1.3.3 Sensory Characteristics 5 Success Criterion 1.4.3 Contrast (Minimum) 6 Success Criterion 1.4.4 Resize Text 7 Success Criterion 2.4.3 Focus Order 8 Success Criterion 2.4.4 Link Purpose (In Context) 9 Success Criterion 2.4.6: Headings and Labels 10 Success Criterion 2.4.7 Focus Visible 11 Success Criterion 3.3.2 Labels or Instructions 12 Success Criterion 3.3.3 Error Suggestion 13 Success Criterion 4.1.1 Parsing 14 Success Criterion 4.1.3 Status Messages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reviewing project scope
• Analyzing specifications
• Reviewing client

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver any required document in response time, without any waiting. They respond to any queries or needs immediately with virtual meetings. They also tried to help me understand more deeply the needs. The team is super friendly and well organized.

What was your primary form of communication with theUXProdigy?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive that i found is the organization they have and their super friendly motivation.

Are there any areas for improvement or something theUXProdigy could have done differently?

As far as i know, no! They done things super smooth

BACKGROUND

Please describe your company and your position there.

I am working at Geekbot as a UX designer. We are company that allows companies run standup meetings in Slack and MS Teams, in order to promote asynchronous cooperation and boost productivity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire theUXProdigy?

We always strive to improve Geekbot's UX. This is the purpose of our UX team. We needed to have a holistic (unbiased) approach on how we identify the usability of our platform.

Our own team could identify a big part of the existing issues, but our daily engagement with the product would not allow an 100% unbiased approach. An external reviewer would allow a different view on our product and a much less biased critique.

SOLUTION

How did you select this vendor?

We had already known about this agency and that it's among the best in Greece and we already had previous experience from various UX workshops that they excellently facilitated. This made it an easy choice for us.

Describe the project in detail and walk through the stages of the project.

We provided theUXprodigy with a list of actions to perform on our platform. This was handled by one of their people. They run the list of tasks identifying the UX issues that they listed in a report with severity and possible solutions.

How many resources from the vendor's team worked with you, and what were their positions?

Once we presented the list of the tasks that we wanted them to perform, they delivered the results in the agreed time-frame.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We managed to have a combined UX backlog that consists from both our own observations and theirs, rated by severity, which helped us better form our UX and product priorities.

How effective was the workflow between your team and theirs?

The project was completed within the time-frame that we agreed upon. Their team was very helpful, and our communication was very effective.

What did you find most impressive or unique about this company?

Their attention to detail and the depth of their observations. They managed to trace issues that required from the user to go the extra mile. Also, the way they presented the results was extra helpful for us in order not to have to spend too much time reworking them.

Are there any areas for improvement or something they could have done differently?

Maybe a different medium of results (other than PDF) that would allow us more efficiently transfer their findings to our PM tool. Not of that big importance, but it could be a minor improvement.

BACKGROUND

Please describe your company and your position there.

I am working as a web presence consultant, for Primetech a small company offering B2B IT services in Athens, Greece

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire theUXProdigy?

UX training Seminars

SOLUTION

How did you select this vendor?

I was a relative new-comer to UX and first came across The UX Prodigy a couple of years ago, when I began attending their very popular Athens UX Meetups. But I got the chance to truly appreciate their work last year, when we all found ourselves operating remotely. They were quick to respond with a remarkable series of monthly live online courses, ranging from a general introduction to in depth exposition of various key aspects of UX research and design.

Describe the project in detail and walk through the stages of the project.

Their seminars always combined a concise presentation of theory, with plenty of opportunities for individual and collaborative hands-on practice. Both regular and guest tutors were seasoned professionals, actively working in the field, who were keen to share key insights and very useful practical tips.

How many resources from the vendor's team worked with you, and what were their positions?

Most guest tutors had cooperated with The UX Prodigy in the past, in prijects they undertook in their capacity as an agency.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I truly appreciated how The UX Prodigy courses regularly attracted participants from a variety of backgrounds, many of whom turned up regularly, contributing to an amazing colaborative atmosphere, the formation of a community and a fantastic learning experience!

How effective was the workflow between your team and theirs?

Tutors were always available to help during and after the courses were over. Questions were always answered in a manner I considered thorough, and constructive feedback was alwayscorovided during the wirkshops and exercises. I should also note that on several occasions, when non-greek participants joined us, the seminars were ran in English, each time with outmost proficiency.

What did you find most impressive or unique about this company?

What I remember most about these classes was that they were always fun to attend! In fact, in more than one occasion, both tutors and students found ourselves extending the seminar long past its official closing time.

Are there any areas for improvement or something they could have done differently?

There were several points of improvement raised by myself and other course attendants, as we were regularky asked to provide feedback and ideas for improvement or topics we would like to learn more about. I am happy to say that every suggestion I made has been adopted.

BACKGROUND

Please describe your company and your position there.

I am Business & Systems analysis chapter Lead in an Insurance company headquartered in Greece

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire theUXProdigy?

We recently collaborated with “UX prodigy” since they conducted an introductory UX training for my team

SOLUTION

How did you select this vendor?

Since we were searching for an experienced UX agency to conduct the training we got a referral regarding UX prodigy from a UX designer working in our company. As a second step I followed a short online UX course conducted by “UX prodigy” to witness their expertize, training skills & style. As a second step we selected the vendor based on their experience and cost estimate.

Describe the project in detail and walk through the stages of the project.

UX prodigy conducted an 20 hours On line introductory UX training for my team covering respective areas of User experience and User centered design. In more detail the training covered the following knowledge areas. Introduction to UX & Usability Principles and UX reviews Running Lean UX Workshops with Stakeholders Interviews with Users and Stakeholders Customer Journey Mapping

How many resources from the vendor's team worked with you, and what were their positions?

The vendor allocated 3 experienced individuals to conduct the training, 1 main instructor and 2 instructors with proven expertise in specific knowledge areas that were appointed to conduct specific sessions .

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

First of all the training content was extremely relevant, to the point, well written and included a variety of forms like visual representations, presentation notes and a lot of interactive elements like role plays, collaborative assignments and group presentations. This approach not only helped us stay highly engaged throughout the program but also gave us the opportunity to quickly absorb the learning material.

How effective was the workflow between your team and theirs?

All the training instructors were very experienced, always willing to provide us with feedback and insightful tips. Furthermore, they were eager to answer our questions and support us throughout the learning process. They even proposed to schedule an additional session free of charge to discuss additional questions & concerns we might had.

What did you find most impressive or unique about this company?

It was the first time I experienced training that its content was to the point and well organized. They provided us with a lot of techniques and tools that we have started using in our everyday work from the very beginning.

Are there any areas for improvement or something they could have done differently?

I sometimes felt that we stayed a lot in discussing specific aspects and that we could have moved on more quickly

BACKGROUND

Please describe your company and position.

I am the Web Content Administrator of Alpha Bank

Describe what your company does in a single sentence.

Alpha Bank, founded in 1879, is one of the leading groups of the financial sector in Greece.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire theUXProdigy to accomplish?

• Web Content Accessibility for alphapolitismos.gr

SOLUTION

How did you find theUXProdigy?

Referral

Why did you select theUXProdigy over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from theUXProdigy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The study focuses on enhancing and upgrading the quality of the Alpha Bank Politismos website, with an emphasis on resolving digital accessibility issues and improving user experience. The key aim is the compliance of a large part of the https://www.alphapolitismos.gr/ to the international digital accessibility standards and specifically WCAG (Web Content Accessibility Guidelines) 2.1.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

theUXProdigy organised a usability test for people with vision problems. During the test, we confirmed that the participants navigated through the website with ease, located the content they were looking for and knew at all times where they were in the website. They also deemed that the headings, links and alternative texts for the photos were clear.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick respond - Fast delivery of requests

What was your primary form of communication with theUXProdigy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their passion and methods to help build more accessible digital products and services for people with disabilities.

Are there any areas for improvement or something theUXProdigy could have done differently?

Not something to mention.

BACKGROUND

Please describe your company and position.

I am a department head at Ministry of Digital Governance

Describe what your company does in a single sentence.

The company provided accessibility and user experience testing services on websites and apps as well as evalauation reports and remedy solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire theUXProdigy to accomplish?

• Full accessibility and user experience testing on the 12 most popular services on our website
• Detailed reporting on a accessibility and user experience outcomes per service
• Solution for improving the accessibility and user experience on the 12 services tested

SOLUTION

How did you find theUXProdigy?

• Referral
• Other

Why did you select theUXProdigy over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from theUXProdigy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: 

The enhancement and quality upgrade of 12 online services provided through our website with emphasis on we|b accessibility issues. 

Sub-objectives:

• Monitoring, identification and prioritization of web accessibility issues
• Correction of issues based on international accessibility standards according to the WCAG (Web Content Accessibility Guidelines) 2.1
• Certification of the services under evaluation regarding the international webaccessibility standards according to WCAG (Web Content Accessibility Guidelines) 2.1.

The deliverables include:

• the purpose, scope and methods used
• summary of audit results
• detailed audit results in relation to WCAG Success Criteria
• grouping, classification and prioritization of issues based on impact on the user, type of disability, group of content and frequency of occurrence
• proposals/indicative instructions to solve identified issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The increase in the use of the 12 online services

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated exceptional professionalism and delivered eveyrhting on a timely and precise manner.

What was your primary form of communication with theUXProdigy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their capacity on web accessibility epxertise and certification.

Are there any areas for improvement or something theUXProdigy could have done differently?

No,the cooperation with them was extremely satisfactory.