Tecnoprism Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the Merchandise Specialist of Management One

Describe what your company does in a single sentence.

We provide merchandise intelligence and expert retail consulting to help independent retailers grow their businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tecnoprism Pvt Ltd to accomplish?

• Implement Agentic Process Automation to reduce manual operations and speed up internal workflows.
• Deploy AI Call Agents capable of handling inbound and outbound communication with accuracy and empathy.
• Integrate Generative AI solutions to help analyze retail trends and generate personalized recommendations for our consulting clients.

SOLUTION

How did you find Tecnoprism Pvt Ltd?

Online Search

Why did you select Tecnoprism Pvt Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tecnoprism Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team conducted a detailed analysis of our retail consulting operations and identified key areas where automation could create measurable impact. They designed and deployed an AI Call Agent trained on our brand voice, capable of managing client inquiries, appointment scheduling, and data collection seamlessly. In parallel, the Agentic Process Automation system was built to integrate with our CRM and merchandising tools, enabling real-time process execution and report generation. Their Generative AI layer added another level of intelligence — allowing our consultants to access automated retail forecasts, product insights, and dynamic data summaries, all generated instantly from our internal systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Tecnoprism has delivered impressive results:

• Response efficiency improved by 65%, thanks to AI-driven call handling.
• Process turnaround times reduced by 40% through automated workflows.
• Data insight generation accelerated by 70%, allowing our consultants to focus more on strategy than manual analysis.
• Enhanced client satisfaction due to faster communication and improved personalization.

Our AI Call Agents now handle a large portion of routine communication without compromising professionalism or accuracy, while the automation system has greatly improved our internal productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication with the team has been excellent. They’ve been responsive, proactive, and transparent throughout the process. Weekly meetings and progress reports kept us fully informed, and any technical questions were addressed quickly and clearly.

What was your primary form of communication with Tecnoprism Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are particularly impressed by their deep technical expertise and understanding of practical business needs. Their ability to merge AI innovation with real-world retail consulting challenges made this partnership a genuine success.

Are there any areas for improvement or something Tecnoprism Pvt Ltd could have done differently?

No.